# RealGreen by WorkWave Reviews **Vendor:** WorkWave **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 68 ## About RealGreen by WorkWave Trusted by 9 out of 10 of the top lawn care franchises, RealGreen by WorkWave is the industry-leading platform designed specifically for lawn care. With over 40 years of expertise, it provides a complete, AI-driven, scalable solution that unifies office operations with field productivity for businesses ranging from emerging SMBs to global enterprises. The platform streamlines the entire service lifecycle, from intelligent routing and automated marketing to integrated fintech and real-time mobile communication, allowing owners to focus on growth rather than day-to-day administrative work. ## RealGreen by WorkWave Pros & Cons **What users like:** - Users appreciate the **ease of navigation** with RealGreen by WorkWave, finding it tailored for the green industry's needs. (2 reviews) - Users appreciate the **easy navigation** of RealGreen by WorkWave, making it tailored for the green industry's needs. (2 reviews) - Users find the **easy creation** feature of RealGreen beneficial, streamlining processes despite some integration challenges. (1 reviews) - Users find **integration simplicity** lacking, expressing difficulties in connecting RealGreen with other software solutions. (1 reviews) - Users appreciate the **in-depth reporting software** of RealGreen, enhancing their ability to analyze data effectively. (1 reviews) - Reporting Features (1 reviews) - User-Friendly (1 reviews) **What users dislike:** - Users express frustration with **poor support** from RealGreen, especially after WorkWave's acquisition, citing rudeness and unhelpfulness. (3 reviews) - Users find RealGreen by WorkWave **expensive** with frequent complaints about hidden costs and overall dissatisfaction. (2 reviews) - Users find the **learning curve challenging** , compounded by inadequate support and high costs after WorkWave's takeover. (2 reviews) - Users experience **slow performance** and unreliability with RealGreen, especially on mobile devices during tracking. (2 reviews) - Users are frustrated by the **slow performance and frequent crashes** of RealGreen on mobile devices. (1 reviews) - Technical Issues (1 reviews) ## RealGreen by WorkWave Reviews ### 1. Costly Transition That Hurt My Business **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about RealGreen by WorkWave?** Very little, unfortunately. The only positive I can point to is that RealGreen by WorkWave is a well-known platform and, in theory, offers a wide range of features across sales, scheduling, and billing. However, in my experience, those features are not practical for a small, owner-operated business. What initially appears to be a robust system quickly becomes difficult to use, with excessive steps required for even basic tasks. The platform seems designed for large companies with multiple departments, not for someone managing all aspects of the business. The concept may be appealing on the surface, but the actual usability and day-to-day functionality did not meet expectations. **What do you dislike about RealGreen by WorkWave?** Excessive steps for basic tasks, inefficient design, and poor fit for small businesses **What problems is RealGreen by WorkWave solving and how is that benefiting you?** None—in my experience it created inefficiencies, slowed operations, and added unnecessary complexity ### 2. Horrid customer service **Rating:** 0.0/5.0 stars **Reviewed by:** dave A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about RealGreen by WorkWave?** I like that Real Green has longevity in the industry **What do you dislike about RealGreen by WorkWave?** I absolutely despise their customer service now that Workwave has purchased Real Green. They are difficult to get ahold of and then they are short and condescending to you!!!!! I have been with Real Green for 30 yrs and the change after Workwave is horrific. If you are a small company trying to pick a new company, DO NOT choose anything with Workwave associated with it, you will regret it. Costly, confusing and rude is what you will receive **What problems is RealGreen by WorkWave solving and how is that benefiting you?** They are doing nothing other than what they want. We had to figure it all on our own, while they collected money and sent bills. ### 3. worst customer service **Rating:** 0.0/5.0 stars **Reviewed by:** David T. | admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about RealGreen by WorkWave?** Absolutely nothing. We have used this product for years as we thought they would continue get better. It has not. I was very skeptical when I started at this company because I had experience with Workwave in the past. As the office manager, I want a product that is easy to integrate with other software and easy to use for our guys. THIS IS NEITHER **What do you dislike about RealGreen by WorkWave?** CUSTOMER SERVICE, CONTRACT POLICY. Simply put, we wanted to keep the basic plan and reduce out the parts that we were not using. They told me they could not help. I barely got my rep on the phone **What problems is RealGreen by WorkWave solving and how is that benefiting you?** none ### 4. Intuitive, Quick, and User-Friendly CRM. **Rating:** 5.0/5.0 stars **Reviewed by:** Donato L. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about RealGreen by WorkWave?** The reporting software in Real Green is incredibly in depth. **What do you dislike about RealGreen by WorkWave?** Truck Tracking can at times be slow and at times unreliable. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** RealGreen helps us track our sales performance, retention, routing, and billing. It truly runs our business. ### 5. Leading Software in Green Industry **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about RealGreen by WorkWave?** You can tell that RealGreen by WorkWave was designed with the green industry in mind, the system is very tailored to the needs of the green industry. I personally have been using RealGreen for 8 years and have noticed great improvements over the years- the software is easy to navigate. I personally like that the platform is now web based. **What do you dislike about RealGreen by WorkWave?** Seems like everything is an extra cost, there are great resources to learn about the system but it would be nice to see classes - with quizzes to ensure people are learning from the resources. Customer Support can be a hit or miss, there have been times I've called and I was telling support what certain things do **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Scheduling **Official Response from Elena Havard:** > Hello - thank you for sharing your feedback on RealGreen. We have noted your comments and are so happy that you are finding success with our products. -WorkWave ### 6. Reliable Real Green **Rating:** 5.0/5.0 stars **Reviewed by:** Onyi U. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about RealGreen by WorkWave?** The best thing about RealGreen is the customer support. They are tenacious in helping customers find a solution to whatever issues are going on with any of their products. They conveniently have a direct line to speak with a representative instead of being on hold for all eternity. I have never once had a problem that their customer support did not work diligently on getting resolved. **What do you dislike about RealGreen by WorkWave?** MobileLive could contain more information and options for those using it in the field. If those options could allow them to take some of the office tasks, like adding a serivce to a customer's account, that would be extremely helpful. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** We had an issue with how customers pay online. In this economy, it is difficult for some customers to pay for more than one invoice at a time. I let the customer support know and although it took a while, they solved the problem. I really appreciated that. **Official Response from Elena Havard:** > Thank you so much for sharing your review of our product. We have passed along all of your comments to the team. - WorkWave ### 7. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Veronica F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about RealGreen by WorkWave?** For our industry, there isn't much that can't be done on RealGreen. It is user friendly and easy to navigate.The customer support team is also very helpful and knowledgeable when I cannot figure it out on my own. **What do you dislike about RealGreen by WorkWave?** I dislike the new feauture of having to log in to acess the help files. I used them often and seem to always have issues with the new requirement. I cannot get logged in and do not know where the information I need to log in (password) is to find as I have never created one and anything I have tried does not work. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** As the times change, RealGreen stays on top of things by adding new features to keep up. Nothing in specific but most everything in general. **Official Response from Elena Havard:** > Thank you for sharing your experience with RealGreen - we're so happy to be your partner! -WorkWave ### 8. Preferred System **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about RealGreen by WorkWave?** RealGreen is a simple system to use. It is easy to find everything you are looking for, which makes it even easier to train people on the system, which is always appreciated. I can do on Real Green in one step, things that take multiple steps to complete on other systems I've used. **What do you dislike about RealGreen by WorkWave?** We used Service Autopilot prior to RealGreen and I find their email process much better. Estimates go out immediately and their system shows when an email is opened by the customer. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** The routing is much easier to use than our previous system. I also find the entering of new customers/programs much easier than it was with the old system. I would say this has helped me by saving me some time. **Official Response from Elena Havard:** > Hello and thank you for sharing your feedback of RealGreen! Your comments have been passed along to the team. We appreciate you taking the time to leave us a review. -WorkWave ### 9. Run smooth on computer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about RealGreen by WorkWave?** I like how easy it is to navigate and use **What do you dislike about RealGreen by WorkWave?** I dislike how slow/much is crashes on mobile devices **What problems is RealGreen by WorkWave solving and how is that benefiting you?** They have been making routing/scheduling easier **Official Response from Elena Havard:** > Thank you for your feedback. We've taken notes of your comments and are happy to be a positive partner to you and your business. -WorkWave ### 10. Very informative experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about RealGreen by WorkWave?** I have already learned some really interesting points of the technology that I have not known since I began using this software almost 9years. Learning about the quick add feature for programs on leads that we have sold but not activated a program will greatly reduce our time entering in contracts so that is exciting. Also learning about the post service photo feature will help reduce callbacks and calls in general from customers saying we did not do a certain house if we have a photo show track marks on the lawn. Very easy to implement the software for people who have hardly used it to people with years of experience. **What do you dislike about RealGreen by WorkWave?** Some of the information seems very basic as I have been using this system across SA4 and SA5. Would rather have some speakers go into more depth about certain areas of the general aspects rather than a 1 hour church of time. Customer support is not always the best at answering questions or have very slow response time. Not as easy to integrate for absorbing customer salesman from another company via acquisition especially if they have not been frequent users of the software. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Allowing us to better track our program and where we are at and when we are selling and making sure certain jobs are skipped due to time of the year. **Official Response from Elena Havard:** > Thank you for sharing your positive experience with the training for RealGreen by WorkWave. We are so happy you are finding success with our product and hoped you learned some new tools to help better your experience! -WorkWave ### 11. Love the Real Green program. Hate the response time for problem. **Rating:** 3.0/5.0 stars **Reviewed by:** Jeff M. | Asst Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about RealGreen by WorkWave?** Routing and scheduling I use daily and they make it pretty easy to use. **What do you dislike about RealGreen by WorkWave?** When we have questions and it takes many days to get an answer. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Marketing tools help a ton. **Official Response from Elena Havard:** > Hi Jeff - Thank you so much for your review. We are so happy you are finding success with our products. We have passed along your comments to the team and appreciate you taking the time to leave them. Thank you! -WorkWave ### 12. Useful information **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about RealGreen by WorkWave?** Ease of use, once you get to learn the system. Everything is only a few clicks away. Their are plenty of different features to help customize your business to the way you want to do things! **What do you dislike about RealGreen by WorkWave?** It can be a bit to learn when you're new, in that aspect it can seem intimidating. The customer support team is superb and can help with any questions though. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Everything. Keeping things organized, setting parameters for different customers or jobs. Routing communication... the problems being solved by using real green could go on and on. **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave ### 13. Powerful but the learning curve is steep. **Rating:** 5.0/5.0 stars **Reviewed by:** Lance B. | Landscape Maintenance Production Manager & ISA Certified Arborist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about RealGreen by WorkWave?** It's a very powerful and comprehensive software that ties together our entire work flow from lead generation to billing and everything in-between. **What do you dislike about RealGreen by WorkWave?** It's an extremely powerful software which makes the learning curve steep. Sometimes, tech support can't provide me with an answer or solution to the question I have but I'm able to figure the answer out once I've become more experienced as a user. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Tying our workshops together and makes it easier to manage the client experience . **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! We've taken note of your suggestions and passed them along.-WorkWave ### 14. Works really well for app based services **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about RealGreen by WorkWave?** The platform is easy to use as well as to train new people on. It works the best for app based services. Has a mobile platform that is great as well as integrates right with the program. Has a tool for online measurement that is super easy to use. **What do you dislike about RealGreen by WorkWave?** Some full service options we have are a little trickier to use the system with, however they do still work. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** They are able to help us route, schedule work, generate proposals all from one place. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with RealGreen and hope our products continue to bring you success.-WorkWave ### 15. Perspective of Real Green from Owner/Operator Co. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about RealGreen by WorkWave?** We transitioned from another well known CRM software years ago and initially the transition was very hard/cumbersome to use. My account specialist worked with me to solve my issues and since doing so cannot imagine going back to another CRM software. Scheduling work, completing the work and billing clients is incredibly easy. **What do you dislike about RealGreen by WorkWave?** Biggest dislike of RealGreen is the cost and mobile app. After marking a project complete, it takes far too long to update. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** not applicable **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We've made note of your comments. We are so happy you are finding success with RealGreen and hope our products continue to bring you success.-WorkWave ### 16. Excellent program and always improving **Rating:** 4.5/5.0 stars **Reviewed by:** Ben M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about RealGreen by WorkWave?** Realgreen has helped with customer communication, upsells and overall business efficiency. **What do you dislike about RealGreen by WorkWave?** There are more and more expenses incurred from using the program, above what I would think are normal increases. Even prepay letter help is a paid service now if you need tech support. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Workwave automates processes that once were manual and time consuming. **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product and are honored to be a trusted partner to your business.-WorkWave ### 17. Convenient and Tons of Integrated Features **Rating:** 4.5/5.0 stars **Reviewed by:** Angie O. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about RealGreen by WorkWave?** There are so many different systems that are integratred with RealGreen by WorkWave which makes it easy and convenient to find everything in one place. **What do you dislike about RealGreen by WorkWave?** Getting reports that are customizable or have the information specifically that you would like is a challenge **What problems is RealGreen by WorkWave solving and how is that benefiting you?** RealGreen makes it easy to navigate customer accounts and have visibility **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! We look forward to continuing to be a trusted partner to you and your business. -WorkWave ### 18. Real Green software is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Pam M. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about RealGreen by WorkWave?** I have been a Real Green user for 15+ years. SA5 is great! The training videos and learning center are very beneficial. Tech support has improved over the past few years. I like having the option to get a call or e-mail to resolve my issue. I like being able to send agreements directly from SA5 for customer signatures. Much more efficient than the way we were sending them previously. **What do you dislike about RealGreen by WorkWave?** Reports in SA5 are difficult to navigate. Please find a way to take front-view pics of the houses in Measure Assistant. I also would like to be able to text agreements and payment links to my customers. Quick fit scheduling takes a long time to load the mao and can be frustrating when you are on the phone with a customer trying to schedule a service for them. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** We are more efficient in the office due to the integrations with payment processing, call aheads (TCN) and collections (APR). The training videos and online community make it easier to train new team members. **Official Response from Elena Havard:** > Thank you for your positive review, Pam! We are so happy you are finding success with Real Green + SA5. We've passed along all of your comments and suggestions. -WorkWave ### 19. Great Sofftware for Lawn Care **Rating:** 4.5/5.0 stars **Reviewed by:** Alexa L. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about RealGreen by WorkWave?** My company has been using Real Green for 10 years and we are very happy with the company. Very responsive to any concerns and they are constantly working to update and make the software better **What do you dislike about RealGreen by WorkWave?** Rolling out AMA 2.0 too fast. I had it, I loved it and and lost it. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** CAW **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave ### 20. Good partner to help run my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about RealGreen by WorkWave?** Support is fantastic and system is reliable. Take suggestions on improvement. **What do you dislike about RealGreen by WorkWave?** Some areas we cover have limited cell phone coverage, so difficult to use the app. No offline mode to code until you come back to civilization. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Routing and tracking my team. Billing and collections. **Official Response from Elena Havard:** > We are so happy to hear that you are finding success with RealGreen by WorkWave. We've taken note of all of your feedback so we can continue being the best partner for your business. -WorkWave ### 21. Pretty Good Software, Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Ken R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about RealGreen by WorkWave?** The folks at customer support are always very knowledgeable and patient. I've leaned on their help many times and have rarely (if ever) been disappointed. Truly top-notch professionalism and down-to-earth helpfulness. **What do you dislike about RealGreen by WorkWave?** It's not so much something that I dislike as it is something I'm just not thrilled with. I think SA-5 is cumbersome and not very intuitive. Every function seems to require multiple steps that are not necessarily obvious or intuitive. I spent 37 years of my career working the hospitality at various hotels in numerous positions. I transitioned to the green industry a couple of years ago. I was very used to property management systems (particularly over the past 15-17 years) that were VERY user-friendly and intuitive. I guess I was spoiled by those systems that seemed much more user-friendly and guest/customer friendly. After all, if a system is slow or 'bumpy' it will slow down the process and make for an operation that is not as smooth running or efficient. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** The scheduling/routing tool is solid and provides a fairly simple process to maximize time, money, energy and ultimately, revenue. The billing side of things is just not a fun experience. Too many steps to do everything and not intuitive. It makes customer interactions with customers less smooth and efficient, and sometimes more stressful than they should be. It seems the estimate creation tool is not clearly explained and therefore has not been an effective tool for us. **Official Response from Elena Havard:** > Thank you so much for sharing your review of our product. We have passed along all of your comments to the team. - WorkWave ### 22. Lots of Features and Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Amy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about RealGreen by WorkWave?** I like the fact that they are always striving to improve and listen to their users. **What do you dislike about RealGreen by WorkWave?** Sometimes updates and feature requests can take a while to come out. The accounting portion is a bit clunky. It would be nice to have a statement to send a customer with basic debits and credits and not so many adjustments. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Realgreen had really helped in reporting and sending out mass messages and emails to my clients. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! Customer satisfaction is a top priority and we have made note of all your comments. We are so happy you are finding success with our product. -WorkWave ### 23. Makes life so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about RealGreen by WorkWave?** It helps grow my business, boosts efficiency, customer service and communication **What do you dislike about RealGreen by WorkWave?** Support could be better, overall, not many negatives. If you're looking to grow your business, you won't be disappointed **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Everything in my business, it saves me and my guys a lot of time **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave ### 24. Enjoyable experience covering SA5 basics. **Rating:** 5.0/5.0 stars **Reviewed by:** Lewana T. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about RealGreen by WorkWave?** It is simple and easy to use; it is very intuitive. **What do you dislike about RealGreen by WorkWave?** None that I know of at this time, so far everything is easy and understandable. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** It is our POS system we use for all sales. It is what our business runs on. **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave ### 25. User friendly and great technical support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about RealGreen by WorkWave?** The MOST helpful tool is the link at the bottom where you can put in a ticket for technical support. The response time is always decent and the Techs are very helpful and patient. The ability to use that link has helped me understand the system well. **What do you dislike about RealGreen by WorkWave?** Still learning a lot about it all. Haven't found too many downfalls yet. There are a lot of screens that we have to click through always and repeat steps in but other than that is is user friendly. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** I have no issues that RealGreen is addressing at this time. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with RealGreen and hope our products continue to bring you success.-WorkWave ### 26. My RG Workwave Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about RealGreen by WorkWave?** The system for the most part is user friendly. Once I navigated what I needed most, it is a breeze to operate. **What do you dislike about RealGreen by WorkWave?** When there is an issue, it does seem difficult to get a timely response. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** The ease to see our customers information clearly and concisely to make managing their lawns more efficient. **Official Response from Elena Havard:** > Thank you for sharing your feedback on RealGreen by WorkWave. We have taken note of your comments and are thrilled to be a trusted partner to you and your business! - WorkWave ### 27. Overall customer service has been responsive. **Rating:** 4.0/5.0 stars **Reviewed by:** Jason S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about RealGreen by WorkWave?** The overall utility options is very beneficial. **What do you dislike about RealGreen by WorkWave?** I feel that there could be more proactive approaches when doing intergrations. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** The prior services are not rolling over to 2024 on some of our accounts. **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product. We've taken note of your comments and passed them along. Thank you! -WorkWave ### 28. Very educational and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Justin E. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about RealGreen by WorkWave?** The technicians here are full of knowledge and eager to help **What do you dislike about RealGreen by WorkWave?** Call in times and wait for help is not ok **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Routing and dispersing work to the crews. **Official Response from Elena Havard:** > Thank you for sharing your experience with RealGreen by WorkWave - we are honored to be a partner to your company. -WorkWave ### 29. Long time user **Rating:** 4.5/5.0 stars **Reviewed by:** Wayne B. | Football Official, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about RealGreen by WorkWave?** Helped grow our company from the start and alway innovating. It's also help our customer experience from start to finish. **What do you dislike about RealGreen by WorkWave?** Shortage of customer support when needed **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Customer management **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave ### 30. Very powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Bob B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about RealGreen by WorkWave?** Ability to manage customers and services efficiently. **What do you dislike about RealGreen by WorkWave?** Many features that we aren't aware of and how to best use them. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Customer communication **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are happy to a trusted partner of your business. Please continue to contact us to make sure you aren't missing out on valuable features!-WorkWave ### 31. Good company but only for sa5 **Rating:** 2.0/5.0 stars **Reviewed by:** Mark E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about RealGreen by WorkWave?** Sa5 is the best and only thing to like about real green **What do you dislike about RealGreen by WorkWave?** Sa5 is good but other services are substandard and commitments are not honored. Response from company is lacking. They literally attempt to nickel and dime you out of business. Honesty and integrity is also an issue. In addition I had to return to this review because it required a screen shot because you don't trust me. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Integrated payment.... but.... did not stick to the negotiated terms thus ripping off the customers me included ### 32. Great software for the price. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about RealGreen by WorkWave?** Very easy to set up a new customer, easily search for a customer. Personaly any time that I have had to call in for support 9 out of 10 times some one could assist me right then, otherwise it maigh take a day or two. **What do you dislike about RealGreen by WorkWave?** Geocoding needs to be more accurate, if address is put into system and at times it can not geocode at all, slecting postal code will help a bit at times, but if we plug in the address into google maps we get a almost spot on location and then we just have to edit the gecoding to correct it in the system. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** routing of techs and jobs, tracking techs and areas they are. Reports are good. **Official Response from Elena Havard:** > Thank you for your positive review of RealGreen by WorkWave! We appreciate all feedback and have passed along your comments to our team. -WorkWave ### 33. Software keeps all billing organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about RealGreen by WorkWave?** It helps keep track of billing & how much customers spend **What do you dislike about RealGreen by WorkWave?** I can't think of anything I dislike about real green **What problems is RealGreen by WorkWave solving and how is that benefiting you?** It helps keep the company organized in billing **Official Response from Elena Havard:** > Thank you for sharing your feedback on RealGreen by WorkWave. We have taken note of your comments and are thrilled to be a trusted partner to you and your business! - WorkWave ### 34. Real green is a useful tool for Landscaping professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Justin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about RealGreen by WorkWave?** Routing work and collecting information and storing it is very easy and user friendly **What do you dislike about RealGreen by WorkWave?** Support for questions soemtimes lacks good follow up or resolution **What problems is RealGreen by WorkWave solving and how is that benefiting you?** getting estimate templates created and usable, that allow us to enter details about servcies to the customer **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! Customer satisfaction is a top priority and we have made note of all your comments. We are so happy you are finding success with our product. -WorkWave ### 35. very good program, very thorough..... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about RealGreen by WorkWave?** friendly staff and prompt they are usually back with our company pretty quickly **What do you dislike about RealGreen by WorkWave?** i have found reaching someone different all the time is not good **What problems is RealGreen by WorkWave solving and how is that benefiting you?** lawn fertilizing/grub preventative..very friendly user system **Official Response from Elena Havard:** > Thank you so much for your review! We have passed along all of your comments to the team. - WorkWave ### 36. Good for what we need at the moment **Rating:** 3.5/5.0 stars **Reviewed by:** Steve P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about RealGreen by WorkWave?** Lots of different functionality that makes it easy to do different things and service our clients. **What do you dislike about RealGreen by WorkWave?** The learning material is out of date. Roll outs of new configuration has bugs so it doesn't look like there is much UA done. Customer service is not very knowledgable. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Problems? Not sure there are any problems they are solving. It's more like they are providing a CRM service for our customers that has other functionality that helps us market, route and collect payments. **Official Response from Elena Havard:** > Hello and thank you for sharing your feedback of RealGreen! Your comments have been passed along to the team. We appreciate you taking the time to leave us a review. -WorkWave ### 37. Real Green is great for marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Laurel J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about RealGreen by WorkWave?** It's great for marketing. Works well for customers with multiple services. Routing is pretty easy. **What do you dislike about RealGreen by WorkWave?** Billing, even though the customers can be "linked" together for mailing statements, when the master account has a credit card or Ach payment set up it will not automatically pay the attached accounts. Statements are convoluted and Installment invoices don't clearly show what you are paying for. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** keeping track of all our customers services, when they are due to be serviced, balance due, etc. **Official Response from Elena Havard:** > Hi and thank you for taking the time to share your experience with RealGreen by WorkWave! Your comments have been passed along to the team. We appreciate your feedback and are happy you are finding success with our products. -WorkWave ### 38. CSR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about RealGreen by WorkWave?** The versatility and ease of use. Has made me more efficiently at my job. **What do you dislike about RealGreen by WorkWave?** When you need a report for something g and it doesn't exist for example. A report to show account that were entered a zero dollar amount for service. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** None at this time **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! We've noted your suggestions and will pass them along. Thank you! -WorkWave ### 39. Wonderful Conference!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about RealGreen by WorkWave?** I love that there are many people and recourses to help when I am having issues. **What do you dislike about RealGreen by WorkWave?** Sometimes the map filter is very slow when changing the scheule/routes. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** I'm very excited about the new dynamic routing feature, that will make my life a whole lot easier! **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are honored to be a trusted partner to your business! -WorkWave ### 40. Real Green Service Assistant **Rating:** 3.0/5.0 stars **Reviewed by:** Bill H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about RealGreen by WorkWave?** The RealGreen Service Assistant product is very good. We have been using it for 8 years and it continues to be improved, both the web version and the mobile version. **What do you dislike about RealGreen by WorkWave?** Since WORKWAVE acquired RealGreen, the customer experience has deteriorated significantly. It seems we are now treated as a NUMBER vs a business partner. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** It seems to address every need that one can imagine when it comes to field service (lawn maintenance, and lawn care services). **Official Response from Elena Havard:** > Hi and thank you for taking the time to share your experience with RealGreen by WorkWave! Your comments have been passed along to the team. We appreciate your feedback and are happy you are finding success with our products. -WorkWave ### 41. RealGreen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about RealGreen by WorkWave?** Easy to use program that is always being updated and improved. **What do you dislike about RealGreen by WorkWave?** Not always easy to find help on updated content **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Unknown **Official Response from Elena Havard:** > Thank you for sharing your feedback on RealGreen by WorkWave. We have taken note of your comments and are thrilled to be a trusted partner to you and your business. - WorkWave ### 42. Very Helpful Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about RealGreen by WorkWave?** The tech support team is very helpful and usually are quick to answer. **What do you dislike about RealGreen by WorkWave?** I do find it difficult sometimes finding answers on my own through the training part of the software. I try to search before calling for help. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** RealGreen is how we schedule all our services and process our billing. It is a thorough software. **Official Response from Elena Havard:** > Hello and thank you for sharing your feedback of RealGreen! Your comments have been passed along to the team. We appreciate you taking the time to leave us a review. -WorkWave ### 43. Decent Customer Service Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about RealGreen by WorkWave?** The support. If I need assistance, a simple phone call solves my issue. **What do you dislike about RealGreen by WorkWave?** Wait times for support at times can be long. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Going paperless **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! We've taken note of your productive comments and passed them along to the team. -WorkWave ### 44. Change has been poor **Rating:** 2.0/5.0 stars **Reviewed by:** Jeff P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about RealGreen by WorkWave?** It is online so I can access it from other computers. **What do you dislike about RealGreen by WorkWave?** The software since going online has some upside, the performance is much worse (glitches) and service is poor as I am now expected to do my own I T work when a problem occurs not of my doing! Not pleased that the price is going up almost 10% for poor service. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** When working properly it sped up monthly statements, but I can no longer do that as there has been an unresolved glitch I can not fix in the email portion & not receiving help! **Official Response from Brittany Boyle:** > Hi Jeff - Thank you for sharing your feedback with us, as it always helps us better understand our customers' challenges. We have passed it along to our product and support teams to look into. ### 45. Real green software is a vital tool for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about RealGreen by WorkWave?** There are many different ways realgreen and help your business. There are many different functions we use to streamline our company's work through realgreen **What do you dislike about RealGreen by WorkWave?** There isn't much I dislike, the only thing I could even slightly complain about it customer service when something isn't working correctly **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Organization and management **Official Response from Elena Havard:** > Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave ### 46. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about RealGreen by WorkWave?** User friendly and helps to keep accounts organized and uniform **What do you dislike about RealGreen by WorkWave?** If you need assistance, call tech support. Starting a chat/submitting a ticket can take days to resolve an issue **What problems is RealGreen by WorkWave solving and how is that benefiting you?** keeping accounts organized **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! Customer satisfaction is a top priority and we have made note of all your comments. We are so happy you are finding success with our product. -WorkWave ### 47. RealGreen review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about RealGreen by WorkWave?** RealGreen routing is the best tool I have used in the industry thus far. **What do you dislike about RealGreen by WorkWave?** The invoice is the absolute worst, from step one through printing **What problems is RealGreen by WorkWave solving and how is that benefiting you?** RealGreen does not have a ton of solutions for the invoicing issues I have had. The only good thing is the routing. The program itself is very basic, but they seem to make the steps to retireve info and setting up a feet a path to failure **Official Response from Elena Havard:** > Thank you for sharing your thoughts on RealGreen. We appreciate all comments and suggestions and have passed along your comments regarding invoicing to our team. -WorkWave ### 48. Thanks, RealGreen! **Rating:** 3.5/5.0 stars **Reviewed by:** Sidne G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about RealGreen by WorkWave?** My favorite part about RealGreen is that we have an organized place to house customer information and Gregg Woodbury - truly. He's exteremly helpful! **What do you dislike about RealGreen by WorkWave?** CAW - it's terrible customer experience and desperately needs a revamp. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Customer organization, billing, and routing. RealGreen makes it easier to get our job done well. **Official Response from Elena Havard:** > Thank you so much for sharing your review of our product. We have passed along all of your comments to the team. - WorkWave ### 49. RUN AWAY FROM REAL GREEN **Rating:** 0.0/5.0 stars **Reviewed by:** Charlotte B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about RealGreen by WorkWave?** They can do mail out marketing; emailing customers individualized pricing is doable. **What do you dislike about RealGreen by WorkWave?** The customer service is the worst. They don't care about you, at all. The training is insane, short snippet videos where you can't even read the words. For as complex of a system as this is to set up, better training is essential. I called so many times to get help and still ended up with more of a mess than I would have liked. Why did I even have to call SO MANY TIMES? So we let our contract expire (had to fight for weeks to get our data to convert to another program)....asked just to get a copy of our pricing tables and they told us NO unless we wanted to sign another contract. Then payments ran for a few days after our contract was up. Put in a call to billing and a tech support ticket and got CRICKETS for 4 months. Finally sent a smarmy email and got a call back today from a women still defending the charges, claiming they didn't charge a monthly fee (which they did). It's not worth the fight. They will not be helpful in any regard whatsoever, which is a hard pill to swallow considering they're twice as expensive as the program we use now. So, I decided to review them EVERYWHERE and let everyone know. RUN AWAY FROM REALGREEN!!!! **What problems is RealGreen by WorkWave solving and how is that benefiting you?** They didn't solve anything. They made everything so much harder. And more expensive. **Official Response from Elena Havard:** > Hi Charlotte, we appreciate you sharing your feedback with us. We flagged to our team who informed us that you connected yesterday. Please feel free to reach out to us with any other questions or concerns. Thank you! -WorkWave ### 50. Offers the services we need, work wave transition has been a challenge **Rating:** 4.5/5.0 stars **Reviewed by:** Janina W. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about RealGreen by WorkWave?** I like the partnerships with different platforms like captivated and service bot. I have been utilizing texting services a lot more and SA5 makes it easy to send mass or individual text. I wish it would make an automatic call log for text messages sent and received in the client's account. Texting has been a game changer for sales. **What do you dislike about RealGreen by WorkWave?** The new work wave payment processing platform is difficult to navigate. That transition has been very smooth or easy to understand. The webinar about the new payment platform was not to helpful. Im finding it difficult to make sure transactions are going through now that everything is done from SA5. It has also been difficult to get good customer service on these issues. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Keeping up with the changing needs and forms of communication the clients want. For example texting and automated emails. Auto pay has helped keep our past due payments down as well. **Official Response from Elena Havard:** > Hi Janina - Thank you so much for your review. We are so happy you are finding success with our products. We have passed along your comments to the team and appreciate you taking the time to leave them. Thank you! -WorkWave ## RealGreen by WorkWave Discussions - [What is Real Green used for?](https://www.g2.com/discussions/what-is-real-green-used-for) - [View RealGreen by WorkWave pricing details and edition comparison](https://www.g2.com/products/realgreen-by-workwave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+04%3A52%3A33+-0500&secure%5Bsession_id%5D=966406af-82df-4e71-9217-c987431225d3&secure%5Btoken%5D=0caf61cd583f110b4a0151e004fdea92f565243c1a9ba3ab7217bab1d7ba3a68&format=llm_user) ## RealGreen by WorkWave Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Landscape Design** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top RealGreen by WorkWave Alternatives - [PRO Landscape](https://www.g2.com/products/pro-landscape/reviews) - 3.3/5.0 (4 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews)