Support is second to none. I don't care how good the software is; you will need support and these guys care. Review collected by and hosted on G2.com.
There is not much to dislike, there are a couple software updates I would like to see and I know they are working on a couple of them like faster upload speeds etc. Review collected by and hosted on G2.com.
The compression ratio, the security levels, easy restore Review collected by and hosted on G2.com.
The original mirror server had a few issue but that was in 2005 or there a bout Review collected by and hosted on G2.com.
RBackup is although a data backup software but I found it extraordinary. It has helped us a lot in data backup. Data security has always been my concern and after using this software I am quite relaxed and I found it extraordinary from other usual backup software, that it doesn’t work like regular software as it sends the backup over the internet. We have found it as a complete package that is full of diverse features and it provides automated and secure backups. Plus it is quite easy to use and is simple software enriched with loads of features for data safety. Now we don’t need to get worried about data protection as RBackup is a wonderful software that is facilitating us in all possible manners. Review collected by and hosted on G2.com.
To initiate this software it needs to be understood well and there isn’t any special “how to use” option and it took me some time to master it and once I mastered it I found it easy and also unsupportive for cellphones. Review collected by and hosted on G2.com.
Supports both online file backup and local image backup from same client software. Extremely feature rich once you get beyond the basics. Ability to customize backups to client needs (retention, multiple backup sets, scheduled jobs). Will scale nicely as your client count grows. We currently support 2,600+ endpoints using multiple servers. 99% of backups run flawless each night. Don't ever recall not being able to get customer's data back - provided they actually had the data selected in the client configuration. Review collected by and hosted on G2.com.
Because of all the features, there is a significant learning curve required in order to master this product. It was completely redesigned from the bottom up in 2016 and now scans files/folder 8x faster than before including most unicode filenames...but you will need test extensively to master needed skills. This is an MSP-targeted product, no end user. Review collected by and hosted on G2.com.
Nice simplistic interface - great for end users especially if you look at retailing a backup service. Lots of granularity to configure the software and the ability to purchase permanent licenses Review collected by and hosted on G2.com.
In no particular order
1. For a product that's been around since 1987 in 2015, it seems as if the product is more beta than a full release
2. Purchased software in April to convert just over a dozen customers to a 'better' backup solution. It's November and I only have nine customers converted over, two have tickets open since close to April; b/c of this, I hesitate converting more clients over
3. support not available by phone at all...sales should have been straight about this when I was evaling the software, instead support is 99% done by email update and ticket's on their website with their techs, when needed, remote connecting onto client systems to figure out (imho bugs) why backup sets keep hanging
4. constant back and forth with support to upload log files, install 'updated' exe files to have the same issue occur again, upload log files, etc..
5. support portal that just does not seem to be up-to-date; constantly confused about 'support' to access from their web site to find out that's not the one that's updated
6. reporting feature on the server that has a bug in it
list goes on Review collected by and hosted on G2.com.
The one time price you pay for the users. This helps with not paying a monthly residual Review collected by and hosted on G2.com.
I was not happy with the level of customer service that I had. At the beginning they were great but it seemed as if it took almost 3 - 4 days to resolve. I switched to this solution for the fact that I could call, however that quickly diminished and you were almost forced to email back and forth. I ended up with StorageCraft and am very happy with this. Review collected by and hosted on G2.com.
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