Rackspace Managed Services Reviews & Provider Details

For years and years they were as reliable as a rock - no problems. While somewhat expensive for simple email, the speed was fast and the support was great. That, however, was in the past. Review collected by and hosted on G2.com.

They've recently requested a near-400% price increase, suggesting they're 50% better than the low-tier Google Workspace plan with a fraction of the functionality. Additionally, since their catastrophic ransomware hack, the service is an absolute shell of itself. The Chat Support, when it is needed most, is completely missing. Even their static email support page doesn't work 80% of the time. They send reminders about tickets that are closed. If email was easy to switch, I would have already moved. Review collected by and hosted on G2.com.

Professional service team has a very systematic approach with good escalation options and SLA system. There was less dead time in the engagement phase, we were receiving proper communication even from higher teams. Plan of action is upto the mark and engineering wing is really supportive 24*7. Global presence of company helped us to not wait too long for any resolution. Review collected by and hosted on G2.com.

Customers are expecting more use cases in future to better understand the cloud business and its scope. Similarity in team names and services sometimes creates confusion in approaching correct team. We faced a bit difficulty in conveying our needs about different DNS services. Expecting more professsional team experts. Review collected by and hosted on G2.com.

Their support team is just a phone call away, with a security layer when you call with a secret question that only you would know makes their technical helpline one of the best that I know. They have many different service levels and products available to use, and you can pick and choose which ones you wish to subscribe to per month. Setting new products up and getting contracts written and signed is very easy to do, and they explain all about the service you are interested in purchasing so that you know all the pros and cons before you make a decision. They promise 99.9% uptime, add that to their monitoring service and this is certainly true to form. Review collected by and hosted on G2.com.

They are slightly pricey so I think that their managed services offerings might be more aimed at business users. However their cloud services can be relatively cheap, but their servers might be out of the range of a normal end user. Their online portal could be confusing for some inexperienced people because it has many options and not all of them are intuitive to the layman. Review collected by and hosted on G2.com.

Quality, attentive service with very low wait times. Informative 'follow-up' ticketing system, and above and beyond customer service Review collected by and hosted on G2.com.

Not the most inexpensive option. You get what you pay for though. Oftentimes reps speaks far above the heads of our users when attempting to problem-solve. Review collected by and hosted on G2.com.

- The affordability of the solution

- The reliability of the service. We've been using the service for a few years now and it's always worked well for us. Essentially set it and forget it.

- The email notifications alerting us to anything we need to look into

- The ease of which we could setup the email service without a technical resource. Review collected by and hosted on G2.com.

We have yet to have an issue with the service so there are no improvements that I can mention at the time. The only time we need to check in when credit card details need to be updated. Review collected by and hosted on G2.com.

I like how the filtering components of Rackspace allow preventing spam and malware from infiltrating my computer or phone when reviewing or sending emails. Review collected by and hosted on G2.com.

There's nothing that I do not dislike about RMS. My wife and I have been members for over 10 years now with exceptional usage of our own email domain name. Review collected by and hosted on G2.com.

It works. Due to other considerations, we chose to go with another company but this definitely worked for our team and customers. Review collected by and hosted on G2.com.

The pricing was a concern. We had other options that gave us the same level of service for a more pocket friendly price. Review collected by and hosted on G2.com.

The prices were fairly competitive, and the servers were relatively fast. We had no issues with uptime. Review collected by and hosted on G2.com.

I just wish they were more upfront with some of their pricing on their website. Some additional server locations would be nice to, but they've been pretty good about adding them. Review collected by and hosted on G2.com.

It does what it is supposed to. Not the best looking site. Review collected by and hosted on G2.com.

Old fashioned, could use a good update, some modernization. Review collected by and hosted on G2.com.

Rackspace is very good in Technical support but it is $500 per month. It is very easy to build a new server in Rackspace and we also can configure our requirements by itself. Review collected by and hosted on G2.com.

The support is very expensive. Even the Technical support is only support which services they know. I give you one example, one of our clients need Postgres conf on the Rackspace servers, I conversate with the support but they told me, you can do by yourself if something wrong happens to your servers, only you are the responsible person for that particular server. Review collected by and hosted on G2.com.