DjjdjsjdjsjjdjdjdmdmsmdmsmsmksksksmdksPrevious Response: We have been using quickCEP from more than a year now and the interesting part of this tool is that our manpower involved for customers support has been reduced by more than 78% and it converted customer support fully automated. The most useful feature of this tool is that it can... Show More

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Anything that QuickCEP can improve?

Previous Response: The quality of answer that it provides to our customers through its chatbots are similar and limited it faces lots of challenges when some of our old customers asks long questions and needs proper and brief answer according to their questions and needs.

Enter the things you liked less here... Review collected by and hosted on G2.com.

Previous Response: We have been using quickCEP from more than a year now and the interesting part of this tool is that our manpower involved for customers support has been reduced by more than 78% and it converted customer support fully automated. The most useful feature of this tool is that it can... Show More

Djjdjsjdjsjjdjdjdmdmsmdmsmsmksksksmdks

Anything that QuickCEP can improve?

Previous Response: The quality of answer that it provides to our customers through its chatbots are similar and limited it faces lots of challenges when some of our old customers asks long questions and needs proper and brief answer according to their questions and needs.

Enter the things you liked less here... Review collected by and hosted on G2.com.

I appreciate QuickEcp for customer relationship management and marketing automation. It allows me to centralize communication, especially through direct chat. Review collected by and hosted on G2.com.

I find that the interface is not always very intuitive at first and some options are sometimes hidden. Review collected by and hosted on G2.com.

We are a service based startup which mainly functions online. A major part of our bookings are done from website and pages for all of car detailing services that we provide. So after installing quickcep in our business, from the process of booking generation to its execution, everypart is done much smoother now for us and our customers. The software has also helped us in minimising scheduling conflicts that earlier we used to face alot. Review collected by and hosted on G2.com.

The software that helps us to work from anypart of the word and interact with our customers but at the same time when their is bad internet connection availablity in a location the whole part of customer interaction and resolution gets disturbed in the company. Also, in case of any technical issue with the software leads to same kind of disturbance and this something which needs to consider before installing it. Review collected by and hosted on G2.com.

I like how thy centralize the marketing management. and customer support. Review collected by and hosted on G2.com.

Some advanced features require a period of adaptation or more advanced technical configuration. Review collected by and hosted on G2.com.

The platform helps us in communicating with our customers and manage all the essential marketing techniques that are required for the branding of products and services that we are selling and providing. It literally combines all the data of chatbots, social media messages, mails, customer leads into a single platform and helps in getting a proper analysis of these data for better productivity. Review collected by and hosted on G2.com.

As it provides all the aggregated data related to our social media accounts which is great for the business but also it takes access to our business personal data which might be a major concern for most of the organisations because in case of data leakage there might be a possibility of huge loss for us as we are working in the cut throat market which is of car detailing industry. Review collected by and hosted on G2.com.

Quickcep is one of the oldest tools that we have been using to enhance our customer interaction. It also has a simple user interface, making it easy for our relationship management team to work on and understand each feature of the software. The chatbots on this platform are really efficient and save us a lot of time in automated interactions. Review collected by and hosted on G2.com.

The main challenge with Quickcep is integrating it with Google and Instagram pages. Logging into these pages through the tool took more than six hours, which was really unnecessary and frustrating. It also accessed all of our private business-related data, which I believe was not required. They should only access data important for communication and interaction. Review collected by and hosted on G2.com.

Quickcep is a channel that integrates data which are generated while chatting with our customers from all the social media platforms and analyse the interactions properly and understand their complaints and needs in those chats with the company. It also helps us in creating top notch customer experience for our audience interacting with us through any platform. Review collected by and hosted on G2.com.

For each and every integration that we do with our social media platforms quickcep charges separately. That makes it very costly and after sharing all of our personal data to their servers for analysis. It becomes very difficult for us to trust them regarding the quality of security which they use for their users because if our business data gets leaked by them due to any reason than it will be great loss as team for the whole organisation. Review collected by and hosted on G2.com.

Quickcep can be integrated with social media platforms, websites and other messaging channels thats why it provides highly optimised chatting experience with our clients through our sales and marketing team. The tool also helps in creating high quality FAQs for better support and customer queries solutions. Review collected by and hosted on G2.com.

As mostly we train these chatbots with our previous data and market analysis results but sometimes these data does not become enough for proper functionality and accurate results. So, It becomes a difficult task for us to train their chatbots in such a way that the results and chatting solutions become more authentic and reliable. Review collected by and hosted on G2.com.

Quick cep is a 100% AI based software which integrates all the details of social platforms into a single channel and creates a chatbot which helps in interacting with our client in a single go it also helps in uniting all the conversations that happened in different social platform into one and save a lot of time and efforts in getting the exact conversation details that we used to one by one earlier. Review collected by and hosted on G2.com.

The main challenge that I face while using quickCEP is that it takes a lot of time in integrating this tool with all of the other social platforms like Instagram, email, WhatsApp etc. Also the cost of integration is very much higher than any other chatbot what is available in the market. The main challenge that I face is data privacy because it is very difficult to trust on their servers as we share our most important customer data chats with them. Review collected by and hosted on G2.com.

I want to express our appreciation for QuickCEP, which has greatly enhanced our company's operational efficiency. The platform's intuitive design, smooth operation, and comprehensive functionality have made it easy for our team to get started. The integration of consulting channel ports has allowed us to address customer issues more effectively and provided valuable insights through data analysis.

The AI-driven interactive short videos have been particularly impactful, significantly boosting customer engagement and conversion rates. We also look forward to the introduction of the email customer satisfaction data export function for more objective analysis. Special thanks to support team, we eagerly anticipate continued improvements from QuickCEP. Review collected by and hosted on G2.com.

Quickcep has greatly facilitated my business efficiency and I saw conversion results in a short time. The downside is, why didn't I find quickcep earlier? They don't have any ads. Review collected by and hosted on G2.com.