We have been using POKA since Q4 2019 and have more than 150 users within our plant. We have mainly utilized POKA as a tool to aid communication within the factory, sharing knowledge and resolutions to the issues encountered.

I like the training aspect that POKA brings, and in recent years we have implemented changes that allow us to utilize this side of the application, mainly for OJT through our TWI programme. The team matrix is a useful visual for trainers to identify training opportunities, as well as for managers to see what level each of their team members has been trained to. I'm also excited to try out the new Qualifications feature, to help assign training to the required areas.

Perhaps my favourite feature is POKA Forms, as they are so easy to create and are extremely user friendly for operators completing their daily requirements. The QR codes take them directly to the form and each form has a similar look, making a standard that's easy to follow and understand.

If there are any issues with the application, the customer support team are always quick to respond and often resolve the issue within minimal time. Where this is not possible, they will keep you up-to-date with the current status. Review collected by and hosted on G2.com.

There are a couple of design features which could be improved, such as the notifications icon at the top of the screen. This is currently utilized for all notifications and the indicating number is removed when the icon is pressed. It would be good to see these notifications split out into Issue related and Individual task related icons, to better differentiate and highlight when each individual has an outstanding requirement.

It can be frustrating when new features are demonstrated, but require additional license fees to use. This is understandable, due to the time and effort taken to develop the new features, but out of my control whether we are able to utilize them. Review collected by and hosted on G2.com.

I like the way it supports sharing and collaboration. Associates with lots of experience or those who are brand new can connect quickly and easily. Sites and associates can leverage not just the collaboration, but also the visibility to technical information as well (knowledge & skills). Visibility to capability, compliance and onboarding data Review collected by and hosted on G2.com.

I still find it difficult to easily pull data an match Poka data with other systems. A large portion of the roadblocks are internal and security which is also internal. Review collected by and hosted on G2.com.

Forms module makes it easy for the shop floor to quickly input all production data, and then use that data to build meaningful dashboards. Skills management is also very helpful—having clear visibility into operators’ skill levels makes a big difference. We are thinking about using Poka as one stop solution for most of the shop floor activities. Review collected by and hosted on G2.com.

Often, we see opportunities for new, additional features that would fit well into our existing process, but the current limitations restrict our ability to progress smoothly. Also, each new feature request or improvement takes a long time to be delivered. Review collected by and hosted on G2.com.

This application truly makes employees’ work easier. Whether it’s consulting a work instruction to know how to perform a task or solving an issue using troubleshooting guides, it really gets the job done. The electronic forms are easy to create and extremely practical for a company. Being able to communicate with employees on various topics, such as safety and quality, makes it an essential tool. Review collected by and hosted on G2.com.

The most challenging part is having to log in as soon as we start using the application, even when we are on a private network. It would be better if the application opened directly and only required identification when a modification needs to be made, using a four‑character code. This would greatly simplify the work of production employees. Review collected by and hosted on G2.com.

We use Poka in multiple ways across our operations. We rely on it for work instructions, machine guides, troubleshooting, training, forms, and general information sharing. It also helps our production operators communicate smoothly across shifts and collaborate with different departments. Overall, it’s a single platform that’s easy to use, simple to navigate, and effective at engaging users. For us, it functions as our internal social and working network. Review collected by and hosted on G2.com.

The biggest issue we ran into wasn’t Poka itself, but the lack of connectivity between our plants. Now that we understand everything Poka is capable of, we would have set it up differently from the start. That said, it’s an advantage that we can use what we’ve learned to better support new plants as they come onboard. Review collected by and hosted on G2.com.

real time accesibility

Easy to train operators

Easy to create work instructions

Great service Review collected by and hosted on G2.com.

Unable to download in a presentable format

a lot of updates happening. Hard to keep up

Require more best practice sharing between companies. Need to build a Poka community Review collected by and hosted on G2.com.

Work Instructions, Skill and Forms features Review collected by and hosted on G2.com.

lack of specific report needed and not easy to log in for operator who does not have company email. Also the mass edit for equipment. Review collected by and hosted on G2.com.

I think the very simple, yet effective UI is a huge advantage of the platform. As a corporate stakeholder of the platform for GE Appliances, I have found Poka to be very easy to navigate - from an end user and admin/SME perspective. This has allowed for a smooth rollout across several of our manufacturing sites.

To give specific examples, I really appreciate the following:

- Multiple ways to access the same content (manual through site structure, QR code scanning, ask Poka). This is very accommodating to a high-volume manufacturing environment when the access to information in a timely manner is very essential.

- Sharing of information: since I am a corporate stakeholder of the platform I find it very beneficial to be able to share content (forms, WI/TBS, Skills, etc) across sites. This allows for a fair sharing of Poka admin responsibilities.

- Data Visualization: the ability of the platform to take data and create visible action is very powerful, including "analytics managers'" ability to create custom dashboards. Review collected by and hosted on G2.com.

Our experience has been hampered by a notable lack of customizability. The platform faces challenges when integrated into a broader manufacturing environment, especially where existing external systems serve as the primary data source.

Instead of achieving smooth integration, we frequently find ourselves navigating unnecessary obstacles just to make workflows operate as intended. This has resulted in negative feedback from end users and has hindered adoption.

One clear example of this issue is the difficulty in escalating an issue to a work request once the CMMS system is fully integrated. Rather than having a straightforward connection, we are required to create extra, redundant forms simply to connect Poka with our internal systems.

For the platform to be truly enterprise-ready, the Poka team should provide greater flexibility in considering feature suggestions and enable more customization for individual customer environments. Review collected by and hosted on G2.com.

From where my specific site has come from to where we are now is a massive improvement in the amount and quality of our Work instructions and we are slowly starting to have more troubleshooting documents this also a better way to trend and track our SUC compliance. Review collected by and hosted on G2.com.

While there are many features that are great where i am seeing the biggest need for improvement is around the updates that need to be made to Documents/Skills/ Work Instructions/etc. that have been translated into multiple languages. when updates are made there need to be a way to flag/notify that this document has more languages that need to be updated. This will be pivotal from an Audit standpoint and eliminate multiple versions of a process. Review collected by and hosted on G2.com.

Easy way to communicate with the shop floor and share information. Review collected by and hosted on G2.com.

Most of the issues I have had with Poka have been resolved with recent updates. Review collected by and hosted on G2.com.