It's been two months since this profile received a new review

Pixel Union Reviews & Provider Details

Top-Rated Alternatives

Suffescom Solutions Inc

5/5

(39)

View All Alternatives

Pixel Union Reviews (21)

G2 reviews are authentic and verified.

Here's how.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

5/10/2023

"Some of the best Shopify themes!"

5/5

What do you like best about Pixel Union?

Their Empire theme is very powerful and it's a bargain for what you get. If we had decided to have our website built from scratch it would have cost much more. The Empire theme gave us a solid foundation to start with and build upon. Their support have also been very responsive and when we've made recommendations for future improvements they actually listened and implemented the changes which is refreshing to see from a company. Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

There's nothing I dislike. We've had an overall great experience with Pixel Union and specifically the Empire theme. I would recommend them to anyone looking for a high quality Shopify theme. Review collected by and hosted on G2.com.

Recommendations to others considering Pixel Union:

I would suggest for anyone looking for great support and high quality themes to use them. Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

When we were launching our new website, we needed a professional looking theme that was full featured and easy to use. We've used themes from other companies however the Empire theme from Pixel Union is by far one of my favorites. I highly recommend this theme! Review collected by and hosted on G2.com.

Andrew B.

Co-owner

Small-Business (50 or fewer emp.)

5/19/2022

"Great shopify apps made at pricing that is affordable"

5/5

Describe the project or task Pixel Union helped with:

We have used pixel union's shopify apps for many years now - Specifically the Ultimate Special offers. Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

Ultimate Special Offers adds numerous discounting options to shopify that are not available off the shelf with shopify. They have enabled us to create a discount/deal strategy around our Black Friday sales that have made us offer tremendous value to our customers while also reducing the amount of money we lose with discounts. Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

There were times the software had a few bugs that have been on going for years now. For instance, when running a deal using Ultimate Special offers that requires a customer to spend a certain amount of money for a free product, gift cards count towards this spend. Another problem is the scripts at checkout are loaded from a 3rd party domain and we run into issues quite often where customers on business networks have these 3rd party scripts blocked and the discounting fails to work properly. Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

We are able to offer customers better deals at a higher value to them with Pixel Unions apps. This increases our AOV as a business, while costing us less than just simply offering a blanket X% off discount. Review collected by and hosted on G2.com.

Andrew K.

Warehouse Supply Manager

Small-Business (50 or fewer emp.)

5/18/2022

"Pixle Union Review"

4/5

Describe the project or task Pixel Union helped with:

Was a great tool to be able to create a product description and keeping it from being long Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

The ease of using the product and the amount of stuff that it would fix for us. It made us be able to just create without spending extra hours that weren't needed to perfect it. Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

Honestly, I have not had a bad experience with the product/software. It hasn't raised a reason for me to give any type of problems to list. Something may come up in the future but nothing as of now. Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

We are solving the excessive time wasted to be perfecting descriptions for products. It has saved hours and gave a better description that I would have made on my own. Review collected by and hosted on G2.com.

KyleQC Q.

eCom director at QuikCamo

Small-Business (50 or fewer emp.)

1/5/2022

"Just OK Theme on Shopify"

2.5/5

Describe the project or task Pixel Union helped with:

The service that I used was their theme for Shopify. I had to pay for it and pay a yearly subscription to keep it updated to Shopify standards, which is not ideal. I ended up just switching to Shopify 2.0 and using the new and free Shopify theme, Dawn. There are a lot of new features that you can use on the new theme, but there are still things that need to be custom-coded. Not easy to do if you don't know the Shopify language. Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

The theme works with Shopify, but honestly, I'm not very happy with the theme's performance and compatibiity with apps, so I don't have a lot of positive things to say about it. Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

The cart page is having compatibility issues, the product pages don't have tabs as an option, the header options are not well designed and I have issues with the main menu and the logo at the top. Review collected by and hosted on G2.com.

Recommendations to others considering Pixel Union:

I wish I could say I recommend it. What I would recommend is testing it out and comparing to the free themes by Shopify Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

The problem that I used it to solve is creating a drag and drop eCommerce website. Again, not a great experience, so I'm in the process of switching to the Shopify Dawn theme. They have other services like a wholesale app that I might give a try. Review collected by and hosted on G2.com.

Chattar Singh R.

Govt. Servant

Mid-Market (51-1000 emp.)

12/8/2021

"Pixel Union creates comprehensive and visually stunning shopping portal accessible on any platform."

4.5/5

Describe the project or task Pixel Union helped with:

Demonstrate social confidence to increase credibility and revenues. Show current order alerts to provide the impression of a "busy" store environment. Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

Increase sales feature by expanding the mailing list and Creating a variety of popups and banners to aid in client engagement. Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

I do not dislike anything but if the option for integration with any application such as cross-platform available would be highly appreciated. Review collected by and hosted on G2.com.

Recommendations to others considering Pixel Union:

I highly recommend the pixel union to all the business owners who are interested in increasing sales and earning more profit and want to grow their business easily. Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

With Shopify's right choice of discounts and offers, will be able to sell more products. The only Shopify app that brings all of the business promos together within one location. Review collected by and hosted on G2.com.

Deependra P.

Senior Software Engineer

Enterprise (> 1000 emp.)

12/13/2021

"Pixel Union marketing club for social proof to build trust and boost sales of your BIZ..."

4.5/5

Describe the project or task Pixel Union helped with:

Pixel Union is a top design organization to known for themes, apps, eCommerce, and custom digital solutions in our daily routine life and day-to-day activity.

Since 2009, Pixel Union's digital products have been used by various organizations worldwide, including Glassdoor, Tesla, MoMA, and other prominent organizations. Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

It has world-class eCommerce experiences for platforms and businesses for developing various solutions. Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

Its integration with any application such as cross-platform to develop other apps. Review collected by and hosted on G2.com.

Recommendations to others considering Pixel Union:

You can use this like this as it is the best worldwide. Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

With this help of you can earn more profit and sell more/various products worldwide. Review collected by and hosted on G2.com.

Hitendra Singh R.

Deputy Manager Of Information Technology

Small-Business (50 or fewer emp.)

12/21/2021

"Hi Pixel Union is a great application or in field of ecommerce"

4.5/5

Describe the project or task Pixel Union helped with:

There is no doubt this is excellent software. That I am using for eCommerce Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

The platform is perfect. The user interface of this software is also excellent. Overall we can say this is very good for eCommerce Review collected by and hosted on G2.com.

Gamal S.

Department Head

Small-Business (50 or fewer emp.)

10/4/2021

"Bad Technical Support"

2.5/5

Describe the project or task Pixel Union helped with:

Pixel union has good templates. I have Empire template for my own Shopify store. Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

They have a lot of Good templates which will match your business requirments Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

Take care because the technical support is very very slow.

So if you have your own developer, you can go with them, otherwise you have to think Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

I tried to contact support manytimes but they couldn't help me a long with the delay Review collected by and hosted on G2.com.

Jen H.

Front-end Developer

Small-Business (50 or fewer emp.)

3/16/2021

"Beautiful Themes and Great Support"

5/5

Describe the project or task Pixel Union helped with:

We purchased our Bigcommerce theme from Pixel Union several years ago. They post regular improvements to the theme and are quick to fix any errors discovered. When I've had issues, it has always been easy to reach out for support and get quick assistance. Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

I like their beautifully designed themes, and the ease at which I can submit a support request (which I rarely need to do). I've submitted about 3 tickets in the years that we've been using our Pixel Union theme. Their support team is thorough and they always make sure all of my questions are fully answered before closing the ticket. We bought our theme for $170 several years ago and haven't had to pay a penny since while receiving regular updates to improve the speed, features and performance of the theme. Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

There's not a lot to dislike, the service they provide is simple and seamless. Sometimes an error is made in the code for a theme update, but as I mentioned before, they're quick to fix errors when they are discovered with a new update. I don't install every update so it's usually not a problem. Review collected by and hosted on G2.com.

Recommendations to others considering Pixel Union:

Pixel Union is a great option, they will stand by you and support you indefinitely. Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

We've maintained an effective, and growing, ecommerce store with the beautiful design and effective support of Pixel Union. Review collected by and hosted on G2.com.

Gianni v.

CEO

Small-Business (50 or fewer emp.)

3/8/2021

"Unresolved theme and app issues"

0.5/5

Describe the project or task Pixel Union helped with:

Bought superstore theme and wholesale club app Review collected by and hosted on G2.com.

What do you like best about Pixel Union?

Design/layout, it's the backend thats the issue Review collected by and hosted on G2.com.

What do you dislike about Pixel Union?

I'm writing this review here since the review I wrote on their website never got published or was deleted. We are a loyal customer of Pixel Union. We used their Wholesale app for 6+ years and decided to purchase their premium theme Superstore. That was the worst decision we made.

Since the day the theme was online our wholesale customers were not able to go to the checkout anymore. It was random, some customers could, some didnt. Pixel Union support failed to find the issue and now, two months later, we are loosing orders, money and customers because of it. On a weekly base we have customers emailing or calling us that they can not place an order. They get frustrated and we can't blame them, it's 2021 and making a simple online order is not possible. It's ridiculous!

The only answer we get from Pixel Union support is that they can't replicate so it must be a customer issue. This is crazy if you see the amount of customers having this issue.

I would strongly advise not to work with Pixel Union for now and for sure not to purchase the Superstore theme or Wholesale club app until they resolved the issues. Review collected by and hosted on G2.com.

What problems is Pixel Union solving and how is that benefiting you?

No solution is being given! Review collected by and hosted on G2.com.