I really value how efficiently Pesta handles inbound calls from start to finish. It answers immediately, asks the right qualification questions, captures customer information accurately, and schedules appointments when appropriate. It's incredibly helpful to have it handle calls automatically and efficiently without needing to assign them to employees, which allows for more hands on deck. Additionally, I found the initial setup to be straightforward and user-friendly. Review collected by and hosted on G2.com.
The platform performs well overall, but I would like to see more customization options for conversation logic and routing. That would make it easier to tailor the experience for different customer journeys and business requirements. Review collected by and hosted on G2.com.


