On a Tuesday at around nine in the morning, we asked Sean if the invite email that goes out to our angels could include a small wording change. We’d assumed a request that minor would sit in a queue for weeks, but he got back to us within the hour, and the tweak was live before Thursday even began.

We’ve worked with plenty of vendors whose support only shows up once something is broken, so having a named person who treats even a modest request as worth doing has made a real difference. It’s changed how comfortable we feel relying on the tool for investor communication. Review collected by and hosted on G2.com.

The only niggle we’ve found—and it’s not something we’d mark the product down for—is that when you create a new room, any newly uploaded files stay out of sight until you choose to make them visible. In our first couple of rooms, we were briefly puzzled as to why the angels seemed to be looking at an empty space, until we realised the files still needed to be opened up to the group. It’s a small quirk we’ve learned to factor in. Review collected by and hosted on G2.com.

My director, Wen, asked me to try Peony before our next lender update, and I went in with low hopes, because I thought support from a new vendor would be slow. I wrote to Sean through the chat about a small wording change I wanted on the welcome message, and the change was live in less than two days, with a short note from him afterward. For a team as small as ours this matters a lot. The room itself was quite fast to set up, and I did not need to ask anyone for help with the folder structure. Review collected by and hosted on G2.com.

Before I started I expected the sharing panel to be hard to understand, because I had a bad time with the last tool. That did not happen, so I have no real complaint. Review collected by and hosted on G2.com.

The level of integrity and customer care from the team, specifically Sean and Deqian, is unparalleled. They take absolute ownership and accountability over their product and their customers’ success. Whenever I run into an issue or have a question, they are always there. They are incredibly responsive and actually dive in to solve the problem immediately, which is incredibly rare in SaaS today. Keep up the good work!

Beyond the amazing team, the product itself is phenomenal:

Support & Onboarding: The onboarding process was completely seamless, and their hands-on support made the transition effortless!

Ease of Use: The user interface is highly intuitive and extremely easy to navigate, even for non-technical stakeholders. You can even set a schedule to have a call with them if you face any problems navigating the data room. But in my case, I have no problem at all!

Performance & Integrations: The platform’s performance is rock-solid without any lag, and the integrations work smoothly, fitting perfectly into our existing workflows.

Peony pricing model are a plus point for us and made us want to try peony in the first place, instead of the bloated legacy VDR pricing that charges per-page or per-gigabyte, Peony offers a flat, transparent per-admin rate. That pricing, with all the benefit, it's a no brainer! Review collected by and hosted on G2.com.

Honestly, nothing. The team is hyper-responsive to feedback, so any minor requests or questions I've had are addressed right away. Which is amazing. Review collected by and hosted on G2.com.

I am Yong Chen, Chairman of Sin Lee Trading Group. We start use Peony for one of our project. When we need to send technical drawing to several supplier for quotation and trial. This is a problem for us before: the drawing is highly confidential, but we need many supplier to see it and give price, so how to control who see what become very difficult if just send by email or WeChat. If one supplier forward to wrong person, we cannot get back, and this is trading business, this kind of leak can cost us a lot. With Peony we can put all drawing in one data room, and give each supplier access only to the part relevant to them, not the whole set. So supplier A cannot see what supplier B receive. This solve our main concern completely, we do not need worry about drawing spread to competitor or wrong hand. Also good thing is when I have question, I can talk to founder team direct, not go through many level of customer support. For traditional trading company like us, this personal service matter a lot, make me trust the platform more. Review collected by and hosted on G2.com.

Some settings are not straightforward enough to first-time users, need help on how they worked. Can be better tutorial sessions there. Review collected by and hosted on G2.com.

We compared various solutions for a virtual data room and finally decided on Peony. The decisive factor for us was the combination of ease of use, professional presentation, and the security and authorization functions important for controlled document exchange.

It is particularly positive that a data room can be structured and made available to external users very quickly. Even people who do not work with such systems daily can find their way around without lengthy instructions. At the same time, there are sufficient options available to specifically control access rights and track how provided documents are used.

Compared to significantly more complex and sometimes considerably more expensive VDR solutions, we find Peony pleasantly streamlined without losing the professional impression. The collaboration with the Peony team has also been quick, uncomplicated, and solution-oriented so far.

For companies that want to share confidential documents in a structured and professional manner with customers, partners, or potential investors, Peony is a very interesting solution from our point of view. Clear recommendation. Review collected by and hosted on G2.com.

Peony meets almost all our requirements. Review collected by and hosted on G2.com.

Peony is light-years ahead of legacy data room providers. The user interface is exceptionally clean and modern, eliminating the clunky navigation and painful multi-step download workflows typical of traditional platforms. Document previewing is blazing fast, with zero lag even when opening heavy financial models or extensive legal binders. Features like seamless file indexing, instant search capabilities, and intuitive folder structuring make diligence efforts feel effortless. It saves us countless hours when scanning through hundreds of files during tight deal timelines. Review collected by and hosted on G2.com.

Honestly, there is very little to complain about because the core experience is so smooth. If I had to nitpick, because it's a newer and more modern platform compared to the legacy incumbent players, some older counterparties or less tech-savvy deal teams might take a brief moment to get familiar with its feature set. Additionally, having slightly more granular customization options for bulk-exporting tagged annotations would be a nice-to-have addition for complex deal team reviews. Review collected by and hosted on G2.com.

External viewer access is free on every plan, and for our purposes that settled the price question, since the cost follows administrator seats and 1 seat was enough for me, which let me invite each reviewer at an allocator without requesting a separate budget line. Review collected by and hosted on G2.com.

Nothing significant, Nothing significant, Review collected by and hosted on G2.com.

Per seat billing for admins only is what changed how we staff a process, because buyers and their advisers can all be invited without anyone on our side wondering whether another invite will add to the bill. Our old habit was to cap the buyer list at whoever looked most serious in round one, and that habit disappeared once outside viewers stopped counting against us, which is good enough reason for the team to open the room to every group that signs. Review collected by and hosted on G2.com.

The Documents list has no sort or filter, so whenever a folder grows past a handful of items we put a number at the front of each file name and scan it that way. Review collected by and hosted on G2.com.

my director introduce me to chris at peony and he stay with me through the whole setup, and when i ask for a small change in how the invitation message reads, sean ships it in less than two days, no problem from their side. the support is the reason my team keeps using the product. Review collected by and hosted on G2.com.

i expected to find something annoying in the first week because every tool has one, but it did not happen and so far i have no complaint worth writing. Review collected by and hosted on G2.com.

The room dashboard with the most active visitors and the most viewed files is the first thing I open every morning, and because our legal team sends the co-investment document packs to outside law firms and co-investors, I need to know which firm has really read the documents before I write the reminder to them. Once I made a slip when I prepared a pack, because I forgot to invite the second law firm, and the dashboard showed me after two days that nobody from that firm viewed anything, so I understood the problem quickly and sent the invitation the same afternoon. The sign-first screen is very clear for the people outside, and when a co-investor opens the link the document stays hidden until the person signs, so our legal team has the record before the pages are read and I do not need to chase the signature by email later. The support team answers on the chat the same day, and when I asked how to resend an invitation the answer came with the exact steps and I could follow them without a follow-up question. Review collected by and hosted on G2.com.

At the beginning I confused Email access with Link access for some time, and only after I read the descriptions on the sharing panel did the difference become clear to me. Review collected by and hosted on G2.com.