Generated from real user reviews
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Kelsey W.
Small-Business (50 or fewer emp.)
4.0/5
"Easy to use"
What do you like about PDCflow?
I love how easy PDCflow is to use! It makes processing payments so quick and hassle-free. Everything is streamlined, which saves me time and keeps thi
Brandy S.
Small-Business (50 or fewer emp.)
5.0/5
"GREAT CLIENT MANAGEMENT SYSTEM WITH SUPERB SUPPORT"
What do you like about PDCflow?
Tracy and the team at Special Agent are superb! Any questions, issues, or guidance I need is addressed quickly and efficiently within minutes! This pr
See Related User Reviews
Kelsey W.
Small-Business (50 or fewer emp.)
4.0/5
"Easy to use"
What do you like about PDCflow?
I love how easy PDCflow is to use! It makes processing payments so quick and hassle-free. Everything is streamlined, which saves me time and keeps thi
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"KAMP REVIEW"
What do you like about PDCflow?
Most convenient way for our clients to make payments and at their convenience.
See Related User Reviews
Kelsey W.
Small-Business (50 or fewer emp.)
4.0/5
"Easy to use"
What do you like about PDCflow?
I love how easy PDCflow is to use! It makes processing payments so quick and hassle-free. Everything is streamlined, which saves me time and keeps thi
Brandy S.
Small-Business (50 or fewer emp.)
5.0/5
"GREAT CLIENT MANAGEMENT SYSTEM WITH SUPERB SUPPORT"
What do you like about PDCflow?
Tracy and the team at Special Agent are superb! Any questions, issues, or guidance I need is addressed quickly and efficiently within minutes! This pr
See Related User Reviews
Brandy S.
Small-Business (50 or fewer emp.)
5.0/5
"GREAT CLIENT MANAGEMENT SYSTEM WITH SUPERB SUPPORT"
What do you like about PDCflow?
Tracy and the team at Special Agent are superb! Any questions, issues, or guidance I need is addressed quickly and efficiently within minutes! This pr
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"It has been good"
What do you like about PDCflow?
branding, simple, cost efficient, customer support has been easily accessible
See Related User Reviews
Amanda L.
Mid-Market (51-1000 emp.)
4.5/5
"Great partnership - always seeking feedback and improving - always a phone call away"
What do you like about PDCflow?
The software itself is great for our business, but the customer service we receive when we have a question or need assistance is second to none. Every
Todd N.
Small-Business (50 or fewer emp.)
5.0/5
"Makes sending and getting Liability waivers signed super easy and convenient even from my cellphone"
What do you like about PDCflow?
Anyone on my Dispatch team is able to send liability waivers without needing to have the waiver or be on a computer to send it.
See Related User Reviews
Kelsey W.
Small-Business (50 or fewer emp.)
4.0/5
"Easy to use"
What do you dislike about PDCflow?
The only downside I’ve noticed is that sometimes the interface feels a bit basic. Adding more options for customization and reporting would make it ev
Brandi C.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to use and great customer service"
What do you dislike about PDCflow?
The challenge with PDC Flow that we have come across is that when a client is filling out paperwork it doesn't auto save and will sometimes expire whe
See Related User Reviews
Kelsey W.
Small-Business (50 or fewer emp.)
4.0/5
"Easy to use"
What do you dislike about PDCflow?
The only downside I’ve noticed is that sometimes the interface feels a bit basic. Adding more options for customization and reporting would make it ev
Nick B.
Small-Business (50 or fewer emp.)
5.0/5
"Gives appearance of spending thousands, for very little"
What do you dislike about PDCflow?
It is a little rigid. It would be nice to be able to upload a document, create a custom flow, and send, all in one go.
See Related User Reviews
Kelsey W.
Small-Business (50 or fewer emp.)
4.0/5
"Easy to use"
What do you dislike about PDCflow?
The only downside I’ve noticed is that sometimes the interface feels a bit basic. Adding more options for customization and reporting would make it ev
Pristina D.
Small-Business (50 or fewer emp.)
4.0/5
"General Manager"
What do you dislike about PDCflow?
Collection agency use like some features others could use improvement like better access to make changes online and better explanations. ways for me t
See Related User Reviews
Todd N.
Small-Business (50 or fewer emp.)
5.0/5
"Makes sending and getting Liability waivers signed super easy and convenient even from my cellphone"
What do you dislike about PDCflow?
I wish there was a way to replace one of my other processes of sending text message notifications, but it would require having an employee database se
Nick B.
Small-Business (50 or fewer emp.)
5.0/5
"Gives appearance of spending thousands, for very little"
What do you dislike about PDCflow?
It is a little rigid. It would be nice to be able to upload a document, create a custom flow, and send, all in one go.
Integrated with our collection software, DAKCS. Review collected by and hosted on G2.com.
Sometimes it is hard to understand decline codes. Review collected by and hosted on G2.com.
This program is straightforward to use. Although we didn't have formal training on it after the transition, it was effortless to figure out. PDCFlow support is also quick to respond. Review collected by and hosted on G2.com.
The send notification pin never gets sent to patients, which can be frustrating. Review collected by and hosted on G2.com.
Thank you for your review. I'm happy to hear you find using our software effortless. Our Customer Support team does offer free training sessions, so if you or your team would like to schedule one, please reach out! We look forward to helping you succeed. Please reach out to our Customer Success team at your earliest convenience and we can answer any questions you have concerning PIN notifications in FLOW.
PDCFlow is flexible and efficient, it expands the capability and creates new and unique ideas for collection. It is a necessary tool and finding new and unique ways to provide options for our clients all the time. I was recently amazed by their customer service as before speaking with them, I was beyond frustrated with a situation that wasn't the fault of the company, they fixed the situation and introduced me to new tools that made my job and upcoming weeks much easier than imagined. Review collected by and hosted on G2.com.
While it is efficient, it looks a tad dated but not too dated, It has a bit of a clunky look but it does not get in the way of performance. Review collected by and hosted on G2.com.
PDC has automated our deposit payment and electronic signature request processes. They've consolidated a multi-step process into one easy peasy step. My Customer Service team has NO complaints - love it! When we have a technical glitch or troubleshoot error, PDC's customer service team is always an email away. Have had many quick "let me show you" calls that answer our questions and help us adjust our processes. The onboard process was well executed, and PDC has been very responsive to our feedback. It's not that often that you get to talk directly with the product manager. Nice to know they are genuinely invested in improving their client's experience. My team especially loves that we can all view each other's flows when one is out of the office or on vacation - great "team focused" software. Review collected by and hosted on G2.com.
We have sent feedback to the developers for the ability to send 1 flow to multiple signers - they have created a workaround for us in the meantime. We also want the ability to send multiple documents on one flow. There is no automatic flow reminders - have to send manually - but the system is so user-friendly it's not typically an issue. Despite these shortfalls, our process with PDC is still light years beyond what we were previously doing with our business. Review collected by and hosted on G2.com.
Thank you for the awesome review! We are very happy to hear that our solution has made sending and receiving your contracts and deposits more convenient. We also appreciate all the valuable feedback you and your team have given us so that we can strengthen our product offerings.
It's pretty easy to set up templates. Our boss isn't the most tech-savvy guy but he is able to navigate it. Review collected by and hosted on G2.com.
The only thing that I have had difficulties with is that some of the template set-ups were glitched and I am not sure why. But after getting on the phone with them, they were able to help me out. Review collected by and hosted on G2.com.
Ease of use. User interface is self-explanatory and it is easy to set up new flows. API Documentation is complete and helpful. Review collected by and hosted on G2.com.
The weaknesses on the document delivery/signature side. Would like to send to more than one person and tab over on fill-in boxes on overlays. Review collected by and hosted on G2.com.
Great to hear that you find our software easy to use. Our goal is to create the best user experience possible. We will take your feedback to our product team.
Cost and ease of use of product. Love it Review collected by and hosted on G2.com.
We have had no issues with product and no down time Review collected by and hosted on G2.com.
Customer Service, Industry Involvement, Educational Webinars, great tools Review collected by and hosted on G2.com.
It can be difficult to work in the industry in general. Most frustrations that come up have more to do with regulations than the services they provide. Review collected by and hosted on G2.com.
Thanks for sharing your experience. We are happy you are taking advantage of our customer support and additional resources.
The simplicity in the entire process. From same day transactions to schedule reoccurring transactions. Even if there is a mistake made, it is easy to fix and no mess! Review collected by and hosted on G2.com.
Honestly, nothing. I haven't encountered one thing that's given me an issue to dislike this program. Review collected by and hosted on G2.com.
THE REPORTS ARE EASY TO READ. IF I HAVE TO REFUND AN ACCT ITS SIMPLE TO DO Review collected by and hosted on G2.com.
THAT I HAVE TO LOG IN EVERY TIME I NEED TO PROCESS A PAYMENT. I WISH THE SITE WOULD STAY OPEN SINCE I USE IT ALL DAY LONG. IT WOULD BE NICE IF WHEN WE PROCESSED A PAYMENT IT WOULD GO DIRECTLY ONTO THE PATIENT ACCOUNT AND NOT HAVE TO WAIT 24 HOURS FOR THE REPORT TO SETTLE AND THEN HAVE GO BACK IN TO POST THE PAYMENTS FROM THE DAY BEFORE. Review collected by and hosted on G2.com.
