G2 reviewers report that Chargebee excels in overall user satisfaction, boasting a significantly higher G2 Score compared to PayPal BrainTree. Users appreciate Chargebee's seamless integration with payment gateways, making it easy to create plans and manage subscriptions.
Users say that Chargebee's user interface is intuitive and user-friendly, with many highlighting the convenience of its home dashboard. In contrast, while PayPal BrainTree is noted for its reliable transactions, some users find its setup process less straightforward, despite its solid performance on platforms like WordPress.
Reviewers mention that Chargebee's bulk import feature is particularly handy for managing payments and invoices, allowing for quick error corrections. PayPal BrainTree, while offering a wide range of payment methods, has received feedback indicating that it may not provide the same level of ease in handling bulk transactions.
According to verified reviews, Chargebee's support quality is highly rated, with users appreciating the responsiveness and helpfulness of the support team. In comparison, PayPal BrainTree's support has received mixed feedback, with some users expressing a desire for more robust assistance options.
Users highlight that Chargebee's ability to track customer subscriptions and changes is a standout feature, allowing for effortless management of downgrades and cancellations. PayPal BrainTree, while effective for payment processing, does not offer the same level of subscription management tools, which can be a drawback for businesses focused on recurring billing.
G2 reviewers note that Chargebee's implementation process is generally smoother, with many users praising the initial setup experience. PayPal BrainTree, while functional, has been described as having a steeper learning curve, which may pose challenges for new users trying to get started quickly.
Pricing
Entry-Level Pricing
Chargebee
Starter
Starting at $0.00
For ambitious companies who want to launch a subscription model and unlock their growth potential.
Sales and Customer Success is US-based. Implementation, Tech Support, and Service is based in India. Read more
Is Chargebee safe?
2 Comments
KD
(TL;DR yes). Not sure what would be considered unsafe, but it is a very reputable brand from our experience. We've been using them for over a year and...Read more
Why should I use Chargebee instead of building my own billing system?
2 Comments
HP
Building your own billing system is capital and labor-intensive. You need to spend a minimum of $300k just to set it up, and any additional features as you...Read more
It's a payment portal. The software is connected with our business website, so any payments made on our website are processed by Braintree. There is a batch...Read more
PayPal BrainTree has no more discussions with answers
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