OutboundEngine Reviews (160)

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OutboundEngine Reviews (160)

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3.7
160 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent customer service and quality content provided by OutboundEngine, which helps them maintain engagement with clients effortlessly. Many appreciate how the service simplifies marketing tasks, allowing them to focus on their core business. However, a frequent concern is the high pricing, which some feel is not justified given the limited customization options.

Pros & Cons

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Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
Mid-Market (51-1000 emp.)
"Quality content with very little effort!"
5/5
What do you like best about OutboundEngine?

Good quality and relevant content to your industry. They will also provide custom emails. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

The inability to post a custom flyer to social media.

Would like a bit more program-specific email blasts for the commercial financing industry.

When there are multiple users from the same company the content is the same. It would be nice to spread these articles out or rotate them so we're not sending out the same content in the same week. Review collected by and hosted on G2.com.

Bryan M.
BM
Bryan M.
Commercial Division Director
Small-Business (50 or fewer emp.)
"The best marketing experience"
5/5
What do you like best about OutboundEngine?

This literally does everything for you... except follow-up, but that's the fun part. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

I don't like how I can forget to follow up and I feel really behind. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Great for my business"
5/5
What do you like best about OutboundEngine?

Helps me stay in front of my clients with little work on my part. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

I've had problems with sending Review requests to clients that are on my contact list. Also, when adding Contacts I wish there was a way to search for a contact to check if they are already added. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"excellent and greatly appreciated"
5/5
What do you like best about OutboundEngine?

consistency and versatility. always quick to assist and review my account. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

would like more content-related messages consistent with my industry Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"It’s fine"
3/5
What do you like best about OutboundEngine?

Outbound produces and distributes relevant articles to our clients. That being said, we don't really need that service. Most of them are not opening up the emails. It doesn't help up retain customers. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

It's not really that user friendly to send a customized email. Review collected by and hosted on G2.com.

Jeremiah T.
JT
Jeremiah T.
Realtor
Enterprise (> 1000 emp.)
"Astonishingly bad customer service"
0/5
What do you like best about OutboundEngine?

The look of the emails. So far they are not helpful at all. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Everything else. I am in the middle of a customer service nightmare with them. It feels like it's a game to them, and unfortunately, it's infuriating to me. The sales team lied to me about what they provide and what I would still do to be able to produce my emails and content. They are refusing to correct the technical issues I have experienced using their platform, and the most infuriating part is they refuse to talk to me about it. You are not provided with a direct line to your account manager, and your account manager will flat out refuse to talk to you, as will their supervisors. Forget about trying to downgrade your account, the people who handle that are too busy to talk to you as well. They tell you you need to schedule a time to talk to your account manager, soonest theyre available, 2 WEEKS FROM NOW!!! Want to downgrade so your not wasting so much money on them, you have to schedule for that, when is that person available, they don't have an answer for that, but they will be in touch with you. Review collected by and hosted on G2.com.

GH
Greg H.
Co-Owner
Small-Business (50 or fewer emp.)
"Not a good option"
0/5
What do you like best about OutboundEngine?

I struggle to find anything to put here. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

We signed up with Outbound Engine with high hopes they would help us grow and post content for us. Thinking they would be able to do what they say they could, we signed a 1-year deal. After using them now for 4 months, we are very unhappy with the product they offer! The content they post is not relevant, and we have not gotten one lead from the service. We are stuck using them even though the service is terrible because we signed a 1-year contract. I would recommend going with another company. Review collected by and hosted on G2.com.

Greg H.
GH
Greg H.
Owner
Small-Business (50 or fewer emp.)
"Warning Stay Clear"
0/5
What do you like best about OutboundEngine?

The tracking ability of their blasts they send for us. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

The information OutBound Engine sends is not relevant to my industry. They have not done what they said would be done. We signed a 1-year agreement with them so we are stuck with a service that does nothing to generate business for us. WARNING Stay clear of working with OutBound Engine. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"DOES NOT WORK - NOT WORTH YOUR MONEY"
0/5
What do you like best about OutboundEngine?

Nothing.. other than set up. It is not some of the rep's fault their service doesn't work. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

They trick you into a "verbal contract" which is unheard of - I have tried cancelling for over a year - consistantly for the past 5 months - I call at least monthly and demand cancellation of services. Review collected by and hosted on G2.com.

Marci R.
MR
Marci R.
Auto Claims Adjuster
Small-Business (50 or fewer emp.)
"Great Marketing Company"
5/5
What do you like best about OutboundEngine?

The content that's shared, easy access to my campaigns Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Being in a contract for the entire year. Review collected by and hosted on G2.com.