OneTrust Third-Party Management Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the comprehensive risk management features of OneTrust, enhancing control and mitigation of third-party risks. (2 mentions)

Users appreciate the comprehensive audit management capabilities of OneTrust, covering various essential aspects effectively. (1 mentions)

Users appreciate the comprehensive compliance management in OneTrust, effectively addressing various aspects like risk and privacy management. (1 mentions)

Users appreciate the exceptional customer support from OneTrust, enhancing their experience and satisfaction with the product. (1 mentions)

Users value the customization and template flexibility of OneTrust, enhancing workflows and reporting capabilities significantly. (1 mentions)

Users find the complex UI challenging, complicating navigation and usability in managing third-party access. (1 mentions)

Users find running reports complicated, but overall, they are satisfied with the rest of the functionality. (1 mentions)

Users struggle with difficult navigation and limited RBAC functionality, complicating user access management in OneTrust Third-Party Management. (1 mentions)

Users face import issues due to the lack of bulk templates and slow implementation of submitted ideas. (1 mentions)

Users express concern over the improvement needed in UAT to production sync and delayed implementation of features. (1 mentions)

5 Pros or Advantages of OneTrust Third-Party Management

1. Risk Management

Users value the comprehensive risk management features of OneTrust, enhancing control and mitigation of third-party risks.

See 2 mentions

See Related User Reviews

Arani B.

Mid-Market (51-1000 emp.)

4.5/5

"Amazing one stop Tool for Data Governance & Security"

What do you like about OneTrust Third-Party Management?

Onetrust provides different modules like Cookie Banner (compliance with global laws), consent management, running data assessments, data mapping &

Nisarg S.

Enterprise (> 1000 emp.)

3.5/5

"OneTrust: Complete package for your org GRC Activities"

What do you like about OneTrust Third-Party Management?

Good Thing about OneTrust is it covers most of the aspects like project management, Risk register, policy implementation, Privacy management etc.

2. Audit Management

Users appreciate the comprehensive audit management capabilities of OneTrust, covering various essential aspects effectively.

See 1 mentions

See Related User Reviews

Nisarg S.

Enterprise (> 1000 emp.)

3.5/5

"OneTrust: Complete package for your org GRC Activities"

What do you like about OneTrust Third-Party Management?

Good Thing about OneTrust is it covers most of the aspects like project management, Risk register, policy implementation, Privacy management etc.

3. Compliance Management

Users appreciate the comprehensive compliance management in OneTrust, effectively addressing various aspects like risk and privacy management.

See 1 mentions

See Related User Reviews

Nisarg S.

Enterprise (> 1000 emp.)

3.5/5

"OneTrust: Complete package for your org GRC Activities"

What do you like about OneTrust Third-Party Management?

Good Thing about OneTrust is it covers most of the aspects like project management, Risk register, policy implementation, Privacy management etc.

4. Customer Support

Users appreciate the exceptional customer support from OneTrust, enhancing their experience and satisfaction with the product.

See 1 mentions

See Related User Reviews

Victoria M.

Enterprise (> 1000 emp.)

4.5/5

"Customizable, robust TPRM solution"

What do you like about OneTrust Third-Party Management?

Ability to quickly create/customize templates with logic, and create alternate workflows. API integrations with other solutions are possible. OT seems

5. Customization

Users value the customization and template flexibility of OneTrust, enhancing workflows and reporting capabilities significantly.

Users express concern over the improvement needed in UAT to production sync and delayed implementation of features.

See 1 mentions

See Related User Reviews

Victoria M.

Enterprise (> 1000 emp.)

4.5/5

"Customizable, robust TPRM solution"

What do you dislike about OneTrust Third-Party Management?

Nonexistent UAT to production sync - on the roadmap tho. APIs for engagement attributes are lackluster so far. Currently you must manually create enga

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Information Security Lead

Small-Business (50 or fewer emp.)

9/30/2026

3.5/5

Having used the product for third-party management, this reviewer highlights its effective workflow automation and risk flagging features. Frequent access issues with suppliers have been a significant drawback.

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Summarized using AI

Arani B.

Solutions Consultant

Mid-Market (51-1000 emp.)

10/9/2025

"Amazing one stop Tool for Data Governance & Security"

4.5/5

What do you like best about OneTrust Third-Party Management?

Onetrust provides different modules like Cookie Banner (compliance with global laws), consent management, running data assessments, data mapping & data governance, which really helps organizations to utilize and uncover the unstructured and huge data lying across their organization and also helps to improve the third party data governance, control and mitigate risks. Review collected by and hosted on G2.com.

What do you dislike about OneTrust Third-Party Management?

The tool is vast as it covers multiple areas. Learning curve for OneTrust admins can be a daunting task. Although multiple certifications are available to master OT. Review collected by and hosted on G2.com.

What problems is OneTrust Third-Party Management solving and how is that benefiting you?

OneTrust Third-Party Management centralizes vendor risk assessment and due diligence, helping us maintain GDPR compliance across our supply chain. It streamlines the process of evaluating third-party data processing activities. This saves significant time on manual vendor assessments and reduces compliance risk exposure. Review collected by and hosted on G2.com.

Victoria M.

Enterprise (> 1000 emp.)

10/21/2024

"Customizable, robust TPRM solution"

4.5/5

What do you like best about OneTrust Third-Party Management?

Ability to quickly create/customize templates with logic, and create alternate workflows. API integrations with other solutions are possible. OT seems to be focusing on building out the TPRM module for more functionality and using customer recommendations for development which is a big plus. Integrated Power BI environment for reporting, greatly expands reporting options. Customer success manager and OT support are top notch. Review collected by and hosted on G2.com.

What do you dislike about OneTrust Third-Party Management?

Nonexistent UAT to production sync - on the roadmap tho. APIs for engagement attributes are lackluster so far. Currently you must manually create engagement attributes, there isn't a bulk import template for engagement inventory items yet. Customer submitted "ideas" can take years for implementation, even if highly voted. Review collected by and hosted on G2.com.

Nisarg S.

Security Consultant

Enterprise (> 1000 emp.)

7/31/2024

"OneTrust: Complete package for your org GRC Activities"

3.5/5

What do you like best about OneTrust Third-Party Management?

Good Thing about OneTrust is it covers most of the aspects like project management, Risk register, policy implementation, Privacy management etc. Review collected by and hosted on G2.com.

What do you dislike about OneTrust Third-Party Management?

It doesn't have good RBAC functionalities in place. We are facing so much challenge while creating new user whith specific access without admin rights. Also the UI is not that much user friendly. Review collected by and hosted on G2.com.

What problems is OneTrust Third-Party Management solving and how is that benefiting you?

It is make life easier for GRC people, we can have everything at one place like risk register, organisation policies, Project management. Also you can provide the access to management and limited users for the visibility. Also you can showcase this to the auditors to give overview of organisational policy. Review collected by and hosted on G2.com.

Brittany W.

Guest Relations Manager

Small-Business (50 or fewer emp.)

7/30/2024

"Makes managing CCPA requests easy!"

5/5

What do you like best about OneTrust Third-Party Management?

I love all my requests are in one location, and the ease of tracking status and replying to guests directly. Review collected by and hosted on G2.com.

What do you dislike about OneTrust Third-Party Management?

Running reports can be a little complicated for me, but I haven't reached out directly to fix. Everything else is great. Review collected by and hosted on G2.com.

Friedemann H.

VP Global Marketing, Climate Officer

Mid-Market (51-1000 emp.)

12/2/2021

"Planetly supports PeoplePath in carbon accounting, defining reduction measures, and offsetting"

5/5

What do you like best about OneTrust Third-Party Management?

Speed of Customer Success. Willingness to help and transparency. State of the art carbon accounting software making it easy to understand the company's carbon footprint. Review collected by and hosted on G2.com.

What do you dislike about OneTrust Third-Party Management?

There might be more established vendors in the market with more experience and less need to circle back for some questions. This will change with their expertise and seniority growing year over year. Review collected by and hosted on G2.com.

What problems is OneTrust Third-Party Management solving and how is that benefiting you?

Planetly helps us successfully calculate our company carbon footprint (scope 1-3) with certified standards. This provides us with transparency regarding our caused emissions, allows us to define suitable measures to reduce our carbon footprint year over year, and to offset the emissions we cannot (yet) avoid. As a result, we have been operating as a carbon-neutral vendor since 2019. Review collected by and hosted on G2.com.