It is a diagramming and visual-communication tool for turning processes, systems, and ideas into visual documents. It is used for flowcharts, technical and business diagrams, site maps, and UX wireframes.

What company sizes and industries is OmniGraffle the best fit for?

OmniGraffle is a stronger match for small and mid-sized organizations, while enterprise teams are represented too. The reviewer-reported segments with the clearest presence include:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industry: Computer software and information technology services.
Industry: Marketing and advertising, and higher education.

What customer support options does OmniGraffle provide, and how do users find the overall support experience?

Support options include self-service resources such as FAQs, forums, and a knowledge base, as well as direct help through email/help desk and phone support. The support experience includes positive accounts of helpful service and practical assistance, though it is not a defining theme of the product experience.

What is the experience like for teams switching to OmniGraffle from another tool?

Moving to OmniGraffle from tools such as Visio, yEd, Balsamiq, and Adobe products has been driven by its diagramming flexibility, Mac compatibility, and ability to produce clear, shareable visuals. Users describe finding the interface and workflow more intuitive or better suited to diagrams and wireframes, while the transition can still involve adjusting to a new tool and its conventions.

What features or capabilities could make OmniGraffle even more useful?

OmniGraffle could be more useful with a smoother, more intuitive interface and easier access to commonly used controls. Improvements users would value include:

Simplify navigation and reduce the learning curve for new users.
Add richer interactive prototyping and sharing options for teams presenting or reviewing work.
Expand and refresh built-in stencils, templates, and standard device or document sizes.
Improve interoperability and import/export workflows with other design and diagramming tools.

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Verified User in Design

Small-Business (50 or fewer emp.)

7/13/2017

"Short Lived"

2.5/5

What do you like best about OmniGraffle?

Was able to go in there and create very simple charts. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It seemed there was a lot of tools to use. But I just went in and did what I needed to finish up the few diagrams I needed. The amount of tools seemed a bit intimidating in learning so did not explore it's full capacity. This was several years back so it is possible the interface looks easier to navigate. Review collected by and hosted on G2.com.

Lissa A.

User Experience Architect

Internet

Mid-Market (51-1000 emp.)

1/13/2017

"One of my key tools!!!"

5/5

What do you like best about OmniGraffle?

I did the way it handles layers and how I can used one design as a shared layer is so helpful; also how importing stencils has been the best for me and my workflow designs. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

the lack of preset canvas sizes in the canvas preferences Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

if you can map the short cut keys to what you're used to to help with cutting down the learning curve if your switching from say indesign to omnigraffle Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

mainly working on solving for disruptive workflows or interfaces that were originally poorly designed in mobile as well as desktop Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

4/4/2017

"Great tool for mental maps and wireframing"

4/5

What do you like best about OmniGraffle?

Omnigraffle is built for wireframing, diagramming, and mapping in a no-frills way that ousts competitors like Visio or Balsamiq. It's clean and has all the features you need, but not too much. Auto-locking and flexibility to drag objects and have their connectors move with you makes it really easy to change and update existing maps. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It's pretty lo-fi and not very robust for something like wireframing, so it's best to use this in conjunction with another tool like Sketch. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

We didn't continue using it because there was a fee, and would've loved to continue using it if there wasn't as much of a fee, or perhaps a freemium version. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

Diagramming the business in an interactive, simple way. Flexibility to visualize our customer journey and map out different processes. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/13/2017

"Clunky Mindmapping Software"

3/5

What do you like best about OmniGraffle?

The prebuilt segments were great and there were a lot of graphics to choose from. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Wireframing items together was difficult and not intuitive at all. Was very difficult to get lines to connect to icons the way I wanted and they did not connect so anytime I moved an icon I had to redraw the connection. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

The software has a lot of great assets if you're willing to learn how it works. Not ideal for me, but I know people that love it. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

None, I currently am not using the software. In the past it was used to help wireframe website hierarchy. Review collected by and hosted on G2.com.

Daniel L.

Lead UI Designer

Mid-Market (51-1000 emp.)

2/10/2017

"Full featured but dated"

3/5

What do you like best about OmniGraffle?

It's been around for a long time, it's flexible, and is good for wireframing Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It feels like legacy software to me but maybe it's because design is my first priority, not wireframing. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

If you're a designer, there are better options more catered to you. If you primarily work with wireframes and diagramming, this is the granddaddy of them all. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

This has been good for non-designers on my team in the past to communicate basic ideas about flow. Review collected by and hosted on G2.com.

Deacon A.

UX Designer

Computer Software

Mid-Market (51-1000 emp.)

1/23/2017

"Great annotation tool"

3.5/5

What do you like best about OmniGraffle?

Omnigraffle makes it really easy to build/import simple wireframes and annotate them for presentation. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It's a bit clunky, and now most of what I need to do with it can be done in other programs. Review collected by and hosted on G2.com.

Haibo Y.

Senior Software Engineer

Computer Software

Mid-Market (51-1000 emp.)

11/3/2016

"Easy tool to making programming chart and flow chart"

3/5

What do you like best about OmniGraffle?

iOS template

iOS/Mac APP icon

Template system Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Layout and toolbox is not clear to use, not like Photoshop and Viso Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

It's a good tool can be used to design mobile mockups and icons. But to the flow chart and business logic charts, it's not as easy-to-use and powerful as other tools like LucidChart Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

1.Design iOS mockups and APP icon

1.Draw simple business flow charts Review collected by and hosted on G2.com.

Frank M.

Berater

Information Technology and Services

Mid-Market (51-1000 emp.)

5/1/2016

"Solid tool for charts and wireframing"

4/5

What do you like best about OmniGraffle?

The OmniGraffle is one of the best and most powerful tools by the Omni Group. It wonderfully helped me to draw graphics for my software development projects as well as for presentations. It contains everything I want and especially the simple snapping and alignment directly during the moving or resizing of the objects makes it easy to create aesthetic drawings. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Sometimes the UX is not very intuitive. But that's a result of the great amount of features. Additionally the retrieval and adding of additional stencils should better be integrated into the application. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

Take your time to evaluate this application if you're looking for a tool to create diagrams and wireframes. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

Mostly in two use case. First to create architecture and design graphics for my work as a software developer, second for the diagrams inside my slides when I'm giving talks. But from time to time I'm also using it to plan changes at my home or garden. ;) Review collected by and hosted on G2.com.

Jeremiah C.

Assistant Producer

Gambling & Casinos

Mid-Market (51-1000 emp.)

4/28/2016

"There is no better diagramming program for the Mac"

4/5

What do you like best about OmniGraffle?

Omnigraffle is a powerful, flexible diagramming program. I use it mostly to create flow charts, and with a little work you can use it to make beautiful charts. I especially like how easily you can create custom templates and collections of symbols. This makes it easy to create and share specific styles and elements for specific uses. The smart snapping and alignment tools set the standard years before Photoshop and the like added them. Finally, the iOS app is expensive but very powerful, nearly matching the feature set of the desktop app. You can sync diagrams between devices to easily work on them while on the go. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Some actions take a few too many clicks to accomplish. It can be fiddly making sure you're using the correct tool with the correct settings. The multi-panel inspector can also be tiresome to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

Omnigraffle can be intimidating at first. I would recommend finding a quick tutorial, and then making something simple. An org chart or a simple process flow. move things around, change colors and shapes, try out the automatic layout tools, and so on. Once you've used it you should see how powerful it is, if you don't it's not the correct tool for your needs. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

High-quality diagrams are important in a number of cases. On the Mac, there is nothing that compares to Omnigraffle. Windows has Visio, but in my opinion, there's simply no comparison. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

4/5/2017

"Great diagraming and wireframing tool"

4/5

What do you like best about OmniGraffle?

The ability to create stencils and the ease of creating precise wireframes. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Lack of prototyping or being able to export to another prototyping software. It would be nice to be able to set up HTML prototype files within Omnigraffle. Review collected by and hosted on G2.com.