It is a diagramming and visual-communication tool for turning processes, systems, and ideas into visual documents. It is used for flowcharts, technical and business diagrams, site maps, and UX wireframes.

What company sizes and industries is OmniGraffle the best fit for?

OmniGraffle is a stronger match for small and mid-sized organizations, while enterprise teams are represented too. The reviewer-reported segments with the clearest presence include:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industry: Computer software and information technology services.
Industry: Marketing and advertising, and higher education.

What customer support options does OmniGraffle provide, and how do users find the overall support experience?

Support options include self-service resources such as FAQs, forums, and a knowledge base, as well as direct help through email/help desk and phone support. The support experience includes positive accounts of helpful service and practical assistance, though it is not a defining theme of the product experience.

What is the experience like for teams switching to OmniGraffle from another tool?

Moving to OmniGraffle from tools such as Visio, yEd, Balsamiq, and Adobe products has been driven by its diagramming flexibility, Mac compatibility, and ability to produce clear, shareable visuals. Users describe finding the interface and workflow more intuitive or better suited to diagrams and wireframes, while the transition can still involve adjusting to a new tool and its conventions.

What features or capabilities could make OmniGraffle even more useful?

OmniGraffle could be more useful with a smoother, more intuitive interface and easier access to commonly used controls. Improvements users would value include:

Simplify navigation and reduce the learning curve for new users.
Add richer interactive prototyping and sharing options for teams presenting or reviewing work.
Expand and refresh built-in stencils, templates, and standard device or document sizes.
Improve interoperability and import/export workflows with other design and diagramming tools.

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Luiz Alexandre Viana M.

Postdoctoral Research Scientist

Enterprise (> 1000 emp.)

11/18/2022

"Excellent to make image layout"

5/5

What do you like best about OmniGraffle?

OmniGraffle is straightforward to use, and its interface can make anyone very comfortable with making insightful image collages, templates or complex image layouts. The built-in tools are intuitive and work perfectly in an Apple Mac OSX environment. Finally, there are many format options available for exporting the jobs, which enables template sharing across different software chains. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

OmniGraffle can be a bit pricey for personal use, and I recommend the developers make an affordable plan for students that do not need to use the platform very often. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

Originally submitted 2/14/2018

"Great for product concept and ux work"

4.5/5

What do you like best about OmniGraffle?

I like that it's incredibly intuitive. I didn't need any training to use. It was very easy to get my idea across with simple shapes and export to share the flows. I mock up here quickly as it's useful for remote work when I used to do low-fi wires and journey mapping on a whiteboard. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It's not as "pretty". It's good for UX designers but not for UI or dual designers. It's functional but not visually pleasing. App crashed like 5 times on my computer. Review collected by and hosted on G2.com.

Verified User in Food Production

Small-Business (50 or fewer emp.)

Originally submitted 5/7/2021

"Best Option For Diagrams For A Mac"

5/5

What do you like best about OmniGraffle?

Easy to use for basic needs, but extremely powerful for more advanced uses. Extensive image libraries available, and easy to create your own that you can share within your team or group. Near endless formatting and styling options. Some automation capabilities, but we haven't yet found a use case for them. By far the best graphing/diagramming tool available for MacOS or iOS. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Sometimes adding lines to a graffle cause the lines to snap to other objects unintentionally. I wouldn't be surprised if there's a setting to control this behavior, but it hasn't been a big enough issue to try and find out. Other than that, nothing comes to mind that I dislike about OmniGraffle. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

We use OmniGraffle to diagram process flows and entity relationships. OmniGraffle allows to quickly model these, and once final designs are done, create images suitable for insertion into our documentation. The stencil library allows us to save our most used object types, and easily share them among the entire team. It's also very simple to add custom objects to a stencil library. Review collected by and hosted on G2.com.

Alasdair D.

Enterprise Architect

Small-Business (50 or fewer emp.)

5/3/2021

"Solid alternative to Visio"

4.5/5

What do you like best about OmniGraffle?

Omnigraffle has been my go-to tool of choice for many years. It is a solid tool to allow me, as an Enterprise Architect to document IT systems, Business Processes and process flows. If I was to compare with the Microsoft offering, I would say that Omnigraffle is the product that Microsoft should have created.

The best feature is clearly the way it allows multiple canvases within the one document, where one canvas can be duplicated and modified to show a different scenario, all being achieved quickly. Additionally, if the existing stencils are not enough, the community supported repository of stencils are accessible directly from the software. It truly a joy to find and load new stencils with a single click. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Mac only, but really this is not a big issue for me. If it was available on Windows, the uptake of the product would be guaranteed. Beyond that, the only other issue is that some Visio files import with strange artifacts, but can easily reeditied to resolve the problem. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

Omnigraffle is the tool that makes Visio users jealous. I certainly recommend it for all those Mac users out there. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

In my day to day activities, I need a tool that allows me to capture and document the processes of the clients I work for, Omnigraffle is a tool that easily solves the problem, has the ability to store files in native Omnigraffle format and to export them into Microsoft Visio file format, if I need to share an editable version. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

5/18/2021

"Great design tool for many different disciplines"

4.5/5

What do you like best about OmniGraffle?

I can use this to create exactly what I need for my project. It is also very easy to setup and manage. Updates are frequent enough so that you know the program is still being supported. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The larger the monitor the better as that makes it much easier to work with. Other than that it is an awesome program to work with. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

This is a great program and the price point means that if you need a drafting or design program the cost will not break the bank. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

I am creating our weekly stage plots to show set or people movement. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/28/2021

"A great tool I always come back to."

5/5

What do you like best about OmniGraffle?

I have mainly used OmniGraffle for designing workflows, visual proposals, and forms. I've also used it for simple image creations to be utilized for marketing and website projects. I am a longtime user and love it. I have not tapped into the power of it, but it does what I need with ease. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It can feel complex at times. But that is more a matter of me not taking the time to truly dive in further. Review collected by and hosted on G2.com.

Scott H.

Owner

Small-Business (50 or fewer emp.)

6/21/2021

"Great Diagramming and Graphic App"

4.5/5

What do you like best about OmniGraffle?

Flexible design space. Good collection of stencils. Good support. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Stencils display very small on right sidebar, but they let you view them in another Window. Review collected by and hosted on G2.com.

Verified User in Research

Enterprise (> 1000 emp.)

7/29/2021

"OmniGraffle is a great tool"

4/5

What do you like best about OmniGraffle?

I like how easy it is to use. There are also great templates. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I think there could be better tutorials. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/9/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Powerful programme for making charts and diagrams with ease."

5/5

What do you like best about OmniGraffle?

It is very straightforward and easy to create complex diagrams with ease. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Nothing, it is a really great tool which I love using. Review collected by and hosted on G2.com.

James C.

PhD Student Researcher

Enterprise (> 1000 emp.)

11/1/2019

"Amazing for graphs, charts and sketches"

5/5

What do you like best about OmniGraffle?

OmniGraffle is super easy to use and at the same time has a lot of advanced features for making great drawings. I also love all the file formats it supports! Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

While OmniGraffle has functionality to create tables, it is not possible to merge cells. This sometimes makes working with tables in charts a bit annoying. Review collected by and hosted on G2.com.