It is a diagramming and visual-communication tool for turning processes, systems, and ideas into visual documents. It is used for flowcharts, technical and business diagrams, site maps, and UX wireframes.

What company sizes and industries is OmniGraffle the best fit for?

OmniGraffle is a stronger match for small and mid-sized organizations, while enterprise teams are represented too. The reviewer-reported segments with the clearest presence include:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industry: Computer software and information technology services.
Industry: Marketing and advertising, and higher education.

What customer support options does OmniGraffle provide, and how do users find the overall support experience?

Support options include self-service resources such as FAQs, forums, and a knowledge base, as well as direct help through email/help desk and phone support. The support experience includes positive accounts of helpful service and practical assistance, though it is not a defining theme of the product experience.

What is the experience like for teams switching to OmniGraffle from another tool?

Moving to OmniGraffle from tools such as Visio, yEd, Balsamiq, and Adobe products has been driven by its diagramming flexibility, Mac compatibility, and ability to produce clear, shareable visuals. Users describe finding the interface and workflow more intuitive or better suited to diagrams and wireframes, while the transition can still involve adjusting to a new tool and its conventions.

What features or capabilities could make OmniGraffle even more useful?

OmniGraffle could be more useful with a smoother, more intuitive interface and easier access to commonly used controls. Improvements users would value include:

Simplify navigation and reduce the learning curve for new users.
Add richer interactive prototyping and sharing options for teams presenting or reviewing work.
Expand and refresh built-in stencils, templates, and standard device or document sizes.
Improve interoperability and import/export workflows with other design and diagramming tools.

G2 reviews are authentic and verified.

Here's how.

Angie B.

Head of Product

Enterprise (> 1000 emp.)

9/6/2017

"Good for quick diagrams"

3.5/5

What do you like best about OmniGraffle?

Very quick to learn and defaults already look nice Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Larger projects become messy and it's hard to reuse the designs in other software Review collected by and hosted on G2.com.

Christine L.

Senior Web Developer

Consumer Electronics

Enterprise (> 1000 emp.)

8/31/2017

"Omnigraffle review"

4/5

What do you like best about OmniGraffle?

It's useful to build more complex charts, especially for hierarchy. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Sometimes it's hard to find the right template to use to start. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/22/2017

"Omnigraffle is a great tool for wireframing!"

4/5

What do you like best about OmniGraffle?

My favorite thing about Omnigraffle is the inspector panels, there are lots of tools you can use to create lovely documents! The program also doesn't lag when I have multiple pages, sometimes up to 100. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I wish I could do more with images, I like how I can crop and scale but it would be nice if I could adjust hue and saturation on my images. i.e make an image black and white. Review collected by and hosted on G2.com.

Haley H.

User Experience Lead

Internet

Small-Business (50 or fewer emp.)

9/27/2017

"Awesome program, once you know how to use it"

3/5

What do you like best about OmniGraffle?

Great tool for site/content mapping and visualizing content relationships. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

High learning curve and documentation isn't the best. Review collected by and hosted on G2.com.

Verified User in Design

Mid-Market (51-1000 emp.)

7/9/2017

"Omnigraffle Review"

4.5/5

What do you like best about OmniGraffle?

I like the ability to make user flows where the lines are connected to the shapes and move accordingly Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I dislike the UI and when I compare it programs like Sketch, the simplicity in actions and commands isn't as simple. If Omnigraffle was as fluid as Sketch, I would consider wireframing Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

2/13/2017

"Great Documentation Tool, Does Have it's Quirks..."

2.5/5

What do you like best about OmniGraffle?

Omnigraffle is a great tool for creating documentation, flow charts, and box/arrow diagrams. It has a variety of tools that are geared towards that usage, and they seem to do the job well. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The program has quite a bit of quirks and bugs that make regular usage rather frustrating. Strange workflows and counter intuitive design seem to bog down the program and make it somewhat frustrating to use, however. Additionally, it doesn't seem to play nice with other programs, such as Sketch or Photoshop - so passing elements back and forth can be annoying. Lastly, the program seems to be stuck a bit in the stone-age as far as pushing forward with popular trends. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

We've created many multi-page client deliverable documents or presentation decks using omnigraffle. For that use, the program can be very beneficial. There are a variety of tools that make creating documentation-style components and page elements very easy (for example, wireframe annotations, flow charts, box and arrow diagrams, information architecture visualizations). Review collected by and hosted on G2.com.

Mark A. A.

Director Of Technology

Information Technology and Services

Small-Business (50 or fewer emp.)

2/14/2017

"More than Just Wireframes"

3.5/5

What do you like best about OmniGraffle?

Lots of options for different projects. Very clean user-interface, especially if you use their other products. More robust than tools that only wireframe for web and app UI. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Very in-depth and may be too daunting for someone looking to just do quick wireframes or mockups. Could also use updated stencils and more icon choices matching many of the latest UI and UX conventions. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

Test the software using the trial period before buying. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

We use it for quick diagrams, infographics and flow charts. We then generally export the files to PowerPoint or Keynote for use in presentations. Review collected by and hosted on G2.com.

Canton B.

Consultant

Internet

Small-Business (50 or fewer emp.)

4/27/2017

"Superb way to outline workflows, data models."

4.5/5

What do you like best about OmniGraffle?

I love that the software adopts all the best practices for Macintosh development: everything works exactly as expected. FAST. Intuitive. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I end up juggling too many panels on my screen at once. Need some way to consolidate them, like with adobe products. Review collected by and hosted on G2.com.

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

11/20/2017

"Not bad software"

3/5

What do you like best about OmniGraffle?

Great for managing a complicated user flow or site map Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

interface was a little dated, didn't run well on my machine Review collected by and hosted on G2.com.

Verified User in Defense & Space

Small-Business (50 or fewer emp.)

7/18/2017

"Sitemaps"

5/5

What do you like best about OmniGraffle?

The ability to easily create sitemaps for my projects. I like that there are different diagram formats that one can choose from as well as the ability to customize pretty much anything. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I wish the diagrams produced had a slightly more professional feel but it isn't such a severe issue that would impact my work. Review collected by and hosted on G2.com.