It is a diagramming and visual-communication tool for turning processes, systems, and ideas into visual documents. It is used for flowcharts, technical and business diagrams, site maps, and UX wireframes.

What company sizes and industries is OmniGraffle the best fit for?

OmniGraffle is a stronger match for small and mid-sized organizations, while enterprise teams are represented too. The reviewer-reported segments with the clearest presence include:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industry: Computer software and information technology services.
Industry: Marketing and advertising, and higher education.

What customer support options does OmniGraffle provide, and how do users find the overall support experience?

Support options include self-service resources such as FAQs, forums, and a knowledge base, as well as direct help through email/help desk and phone support. The support experience includes positive accounts of helpful service and practical assistance, though it is not a defining theme of the product experience.

What is the experience like for teams switching to OmniGraffle from another tool?

Moving to OmniGraffle from tools such as Visio, yEd, Balsamiq, and Adobe products has been driven by its diagramming flexibility, Mac compatibility, and ability to produce clear, shareable visuals. Users describe finding the interface and workflow more intuitive or better suited to diagrams and wireframes, while the transition can still involve adjusting to a new tool and its conventions.

What features or capabilities could make OmniGraffle even more useful?

OmniGraffle could be more useful with a smoother, more intuitive interface and easier access to commonly used controls. Improvements users would value include:

Simplify navigation and reduce the learning curve for new users.
Add richer interactive prototyping and sharing options for teams presenting or reviewing work.
Expand and refresh built-in stencils, templates, and standard device or document sizes.
Improve interoperability and import/export workflows with other design and diagramming tools.

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Verified User in Telecommunications

Enterprise (> 1000 emp.)

12/5/2017

"Omnigraffle"

4/5

What do you like best about OmniGraffle?

Omnigraffle is my favorite graphic creator on Macbook. It allows me to view and edit Visio documents unlike most software on the Macbook. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Omnigraffle is a little overwhelming at first and can be intimidating but once you get used to the layout, it's simple to use. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

Pretty much the only viable option for Macbook users when it comes to graphic creation. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

The biggest problem is most people within my organization have Windows computers with Visio. They create diagrams that cannot be viewed on Macbooks without Omnigraffle. Review collected by and hosted on G2.com.

Anthony P.

Project Manager

Architecture & Planning

Small-Business (50 or fewer emp.)

6/13/2017

"A Powerful Data Mapper for the Mac"

3/5

What do you like best about OmniGraffle?

The program comes with templates and the ability to manipulate the data to varying degrees of complexity. The app works across all desktop and iOS platforms, which is great when having to make final tweaks to a presentation and not at your desk. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Too many menus to do initial quick and dirty layouts. It would be nice to have a very simple set of tools to create mind maps and connectivity. When starting on a project or idea, the data comes quickly and this format wants to be more structured. This lends itself to final presentation work. Review collected by and hosted on G2.com.

Toni C.

UI/UX Designer

Information Technology and Services

Small-Business (50 or fewer emp.)

10/3/2017

"Not my tool of choice."

2/5

What do you like best about OmniGraffle?

The arrow options make it a smart choice for diagrams, flows, and sitemaps. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I hate how they don't use the same zoom in/out shortcuts as other design programs. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

There are better options. I prefer Sketch for quick flows, but Omnigraffle is ok for more substantial flows. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

Being able to layout a platform architecture is extremely valuable. I like that this tool exists for specifically those purposes, but wouldn't use it for anything else. Review collected by and hosted on G2.com.

Bradley D.

User Interface Designer

Internet

Enterprise (> 1000 emp.)

4/6/2018

"Omnigrateful"

5/5

What do you like best about OmniGraffle?

User-friendly interferace

mac compatible Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

not ideal for high fidelity design

costs too much Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

12/15/2017

"A great workflow tool"

5/5

What do you like best about OmniGraffle?

Omnigraffle comes ready with different libraries to make throwing together a presentation worthy workflow really easy, and relatively fast. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I wish that making straight lines (especially with arrows in work flows) was easier. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/26/2017

"The best diagramming, flowcharting, and wireframing app for Mac"

4.5/5

What do you like best about OmniGraffle?

Omnigraffle is hands-down the best wireframing, diagramming, and flowcharting app for the Mac. It's fast, has tons of aftermarket support with templates and shapes and Omni's support is awesome. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The licensing system is a bit archaic if I'm being honest. Sometimes this app's origins on the NeXT platform (that became OS X) peek through a bit. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

7/13/2017

"Best diagramming and graphic design tool for Mac"

3.5/5

What do you like best about OmniGraffle?

Graphic interface: elegant looking & super easy to use; Software stability: very good, more stable than similar software; Output: nearly all formats, easy to use. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The charge (99 for standard, 199 for pro) is a bit higher than similar software, and iOS software charges separately. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

If you are using Mac computers, definitely consider using this rather than i.e. the Axure RP, Balsamiq Mockups or the Pencil Project. Omnigraffle is Mac platform only, and it really specializes the benefits of the platform. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

When teaching statistics, we need to create flow charts for the students, so that they can navigate through using what tests/methods for specific cases of data analysis. Omnigraffle creates amazing-looking graphs that can be easily modified, and you can export them in nearly any form. Collaborating with other teaching crew is easy as well. Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

12/14/2017

"Easy to use"

3.5/5

What do you like best about OmniGraffle?

The ability to diagram with easily snappable connector points. Good tool for beginner UX designers. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It is not too easy to create new stencils Review collected by and hosted on G2.com.

Brielle M.

UX Architect

Computer Software

Mid-Market (51-1000 emp.)

4/16/2017

"Omnigraffle Principal Wireframe Software"

4.5/5

What do you like best about OmniGraffle?

Omnigraffle is simple to pick up and use. I like the ability to quickly create and gauge different level fidelity of wireframes in one software. A wide variety of wireframes libraries to get started with for mockup and quick and dirty prototypes. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Minimal ability to create live wireframes or linked prototypes in the versions I have used. Occasionally, find a confusing error in the UI when looking to change a style of an object. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

Think of how you will share wireframes with clients, stakeholders, and teams. If you need to create prototypes or illustrate specific user interactions you may need to find a prototyping tool like Invision in addition. It's an industry standard so it's still a great software to go with. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

Generally, need to link a series of medium to high fidelity wireframes in order to show the flow of a specific user goal. I find it effective in communicating the goals without indicating to a overall look and feel. Review collected by and hosted on G2.com.