It is a diagramming and visual-communication tool for turning processes, systems, and ideas into visual documents. It is used for flowcharts, technical and business diagrams, site maps, and UX wireframes.

What company sizes and industries is OmniGraffle the best fit for?

OmniGraffle is a stronger match for small and mid-sized organizations, while enterprise teams are represented too. The reviewer-reported segments with the clearest presence include:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industry: Computer software and information technology services.
Industry: Marketing and advertising, and higher education.

What customer support options does OmniGraffle provide, and how do users find the overall support experience?

Support options include self-service resources such as FAQs, forums, and a knowledge base, as well as direct help through email/help desk and phone support. The support experience includes positive accounts of helpful service and practical assistance, though it is not a defining theme of the product experience.

What is the experience like for teams switching to OmniGraffle from another tool?

Moving to OmniGraffle from tools such as Visio, yEd, Balsamiq, and Adobe products has been driven by its diagramming flexibility, Mac compatibility, and ability to produce clear, shareable visuals. Users describe finding the interface and workflow more intuitive or better suited to diagrams and wireframes, while the transition can still involve adjusting to a new tool and its conventions.

What features or capabilities could make OmniGraffle even more useful?

OmniGraffle could be more useful with a smoother, more intuitive interface and easier access to commonly used controls. Improvements users would value include:

Simplify navigation and reduce the learning curve for new users.
Add richer interactive prototyping and sharing options for teams presenting or reviewing work.
Expand and refresh built-in stencils, templates, and standard device or document sizes.
Improve interoperability and import/export workflows with other design and diagramming tools.

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Gillian L.

Vice President, Managing Director

Small-Business (50 or fewer emp.)

1/10/2018

"Visio for Mac"

5/5

What do you like best about OmniGraffle?

Super easy to use for non-design folks to visualize information in alternative ways. They're pretty diligent about continuous updates and enhancements to make the software more applicable for new uses. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

There have been times when the updates have changed the fundamental way you use the software and I've had to take some time to teach myself the new functionality before jumping into a time-sensitive assignment. Review collected by and hosted on G2.com.

Amik A.

UX Design Engineering Lead

Enterprise (> 1000 emp.)

12/12/2017

"Omnigraffle Still #1 for Wireframing"

5/5

What do you like best about OmniGraffle?

Omnigraffle allows me to move faster than any other piece of software to quickly map out ideas. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The output is still not as beautiful as it could be - there should be more tools to allow for beautiful templating so additional software is not needed to create presentation quality artifacts. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

Use Omnigraffle for rapid thought mapping and wireframing - but you might want to switch to another piece of software if you need to make client presentations. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

Wireframing and mapping out user flows has been the #1 benefit of using Omnigraffle. No other piece of software does a better job or allows me to work as efficiently. Review collected by and hosted on G2.com.

Ged C.

Strategy / planning director (available for bookings May / June)

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/6/2018

"Great for presenting processes and UX mapping"

5/5

What do you like best about OmniGraffle?

Relatively intuitive interface allows you to get ideas down quickly Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

There seems to be a new app learning curve for people unused to the product. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

I'd recommend it, but you have to think about how you help people get up to speed with it. UX work might be worthwhile just doing in Sketch instead. If you are looking at diagramming you can't find a better app, once you get the hang of it. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

Customer experience journey mapping, presentation creation, user experience wireframes. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/26/2018

"The best design tools for developers who have no background in graphics design"

5/5

What do you like best about OmniGraffle?

Omnigraffle is an amazing graphic design tool for layout, UI, diagrams, and for creating technical manuals and instructions. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The only thing that I don't like about just like other excellent product for Omni Group is that it is not available for Windows. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

OmniGraffle is an extremely productive tool for all areas of your organization when it comes to creating various types of visual representation of your projects, concepts, designs, and UI for the mockups of the software/applications/systems that your team is developing. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

All sorts of tasks that require diagramming, manuals, quick prototyping, and wireframing. This is an all in one solution. It also interacts very well with professional grade image editors like Photoshop and Affinity Photo. Review collected by and hosted on G2.com.

Dan C.

Small-Business (50 or fewer emp.)

8/30/2017

"The best diagraming tool on a Mac"

5/5

What do you like best about OmniGraffle?

Extremely quick. Easily customizable. Lots of shortcuts. Large community, Tons of templates. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Needs some polish when it comes to the user interface and shortcuts. There are also bugs, bugs, and bugs. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

I would highly recommend Omnigraffle over most diagramming tools out there. I have tried many of them and in one way or another they have left me disappointed and have turned back to Omnigraffle. Once you learn how to outline with shortcuts the application becomes a breeze to use. Don't let the user interface deter you from learning this program. Take some tutorials and I guarantee you that you will never look back.

There are many useful stencils and templates that you can get for free to get you started. Once you have mastered how to use them it is very easy to start creating your own if you wish to. You can also import illustrator assets if you feel more comfortable creating vector assets in that program.

Omigraffle provides a range of export options as well so that you can produce jpegs, pngs, multiple page pdfs, and many more. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

I am a user experience designer and I make diagrams, site maps, and user flows to realize client products. Omnigraffle is lighting fast. I am able to diagram a process during client meeting and have them approved by the end of the meeting. I also value the export options that allow me to produce artifacts for clients, managers, and developers. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

7/30/2018

"For Lightning-fast Flow Charts, Use OmniGraffle"

4.5/5

What do you like best about OmniGraffle?

What I like most about OmniGraffle is the ability to create lightning-fast flowcharts and other diagrams. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

There is nothing I dislike about OmniGraffle. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/20/2018

"Best diagram tool period."

5/5

What do you like best about OmniGraffle?

Frustrated with many different tools and limitations, I happened across this software and gave it a try. Simply viewing the introductory videos and I was off creating technical diagrams with ease. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The only negative I can mention is it requires using Mac. There are times I wish I could access it from Windows or even Linux. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

2/7/2018

"Diagramming for Product Manager"

4/5

What do you like best about OmniGraffle?

-provides different templates and symbols for different flows

-great customer service (replaced my computer and lost my OmniGraffle license, they were able to help resolve the issue and help me redownload the tool)

-great for product flow-diagrams

-easily able to share and collaborate with team members

-Dashboard/sidebar provides a wealth of different diagramming tools Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

-it is fairly pricey compared to other tools

-Symbols won't fully align at times or snap into different places which can be frustrating

-A few more stencils would be helpful as well Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

Consider what other teams are using within your organization. Compatibility is huge! Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

-Easily communicate flows for users with engr. teams

-Create wireframes and flow-diagrams for new products and features Review collected by and hosted on G2.com.

Shirin E.

Co-Founder

Small-Business (50 or fewer emp.)

11/8/2017

"Versatile layout and design tool"

4.5/5

What do you like best about OmniGraffle?

The versatility of this app is quite impressive. You can develop a simple mind map on down to a complex network/cloud design if you need. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It's a bit tricky to use for network diagramming if you are used to Visio. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

If you want versatility this is the way to go. There have recently been some online options if you are purely trying to diagram networks but they don't seem as flexible as Omnigraffle. Each iteration of omnigraffle gets better and better. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

We can represent complex ideas to our clients graphically extremely efficiently. Network diagrams, process flows, org charts are all easily completed within Omnigraffle. You can even take an Omnioutliner outline and bring it into Omnigraffle visually. Review collected by and hosted on G2.com.

Richard R.

Applications Engineer

Enterprise (> 1000 emp.)

7/27/2017

"Mac users needing an alternative to Microsoft Visio, this is it!"

4/5

What do you like best about OmniGraffle?

Quick loading and intuitive. The ability to import Visio files is a definite plus! Laying out line drawing for systems I build, this is an excellent alternative to the mainstream Visio on Windows machines. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Visio imports can sometimes be imported incorrectly resulting in misplaced points and lines. This can be fixed with a little time, but ultimately it would be nicer if the imports went smoother. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

For Mac users needing a solution for diagraming and flowcharting, Omnigraffle is the one to get. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

We utilize Omnigraffle for creating quick line drawings for upcoming installations of network and AV systems which in turn are given to our CAD operator that uses them to create the official drawings. Review collected by and hosted on G2.com.