It is a diagramming and visual-communication tool for turning processes, systems, and ideas into visual documents. It is used for flowcharts, technical and business diagrams, site maps, and UX wireframes.

What company sizes and industries is OmniGraffle the best fit for?

OmniGraffle is a stronger match for small and mid-sized organizations, while enterprise teams are represented too. The reviewer-reported segments with the clearest presence include:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industry: Computer software and information technology services.
Industry: Marketing and advertising, and higher education.

What customer support options does OmniGraffle provide, and how do users find the overall support experience?

Support options include self-service resources such as FAQs, forums, and a knowledge base, as well as direct help through email/help desk and phone support. The support experience includes positive accounts of helpful service and practical assistance, though it is not a defining theme of the product experience.

What is the experience like for teams switching to OmniGraffle from another tool?

Moving to OmniGraffle from tools such as Visio, yEd, Balsamiq, and Adobe products has been driven by its diagramming flexibility, Mac compatibility, and ability to produce clear, shareable visuals. Users describe finding the interface and workflow more intuitive or better suited to diagrams and wireframes, while the transition can still involve adjusting to a new tool and its conventions.

What features or capabilities could make OmniGraffle even more useful?

OmniGraffle could be more useful with a smoother, more intuitive interface and easier access to commonly used controls. Improvements users would value include:

Simplify navigation and reduce the learning curve for new users.
Add richer interactive prototyping and sharing options for teams presenting or reviewing work.
Expand and refresh built-in stencils, templates, and standard device or document sizes.
Improve interoperability and import/export workflows with other design and diagramming tools.

G2 reviews are authentic and verified.

Here's how.

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

4/24/2020

"omnirgraffle"

4.5/5

What do you like best about OmniGraffle?

Easy to use, complete set of functions, from logo to chart design Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Hidden useful functionalities that could be put in front of the user, or at least personalizable Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

7/20/2019

"The De-facto Tool for Wireframes, Site or App Flow and General Objectivists to Organization."

4/5

What do you like best about OmniGraffle?

Well, for me it has mainly served as a wireframing tool and a tool for structuring websites and seeing them in a mapped view. There are a ton of features, as well as templates, and while one can get a bit lost in them, it is the only tool (there are others available but not for me) I use. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

There are an awful lot of features and what once started as a pretty simple tool, that aimed to fulfill a few needs, it seems to be becoming one of those one size fits all tools. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

While a fantastic tool, and the one to have, it is expensive. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

Again, essentially wireframing for both mobile apps and websites, as well as creating web trees. I have come to realize and more importantly utilize that it has a lot of graphic features built-in but that I can incorporate my own as well, particularly my branding. Essentially, I can create my own template. Review collected by and hosted on G2.com.

Louis A.

Project Manager

Biotechnology

Mid-Market (51-1000 emp.)

9/10/2019

"A great way to draw BPMN diagrams"

4.5/5

What do you like best about OmniGraffle?

I love the interface. It is very slick and very user-friendly. Also, the guides and the way it distributes the tasks and activities allow you to have very good looking diagrams effortlessly Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The price can be off-putting for many. Each license is more than 200 dollars. In addition, it takes a lot of computing power which slows down your MacBook Pro easily Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

You can also use easy-to-use and free software that allows cloud sharing and editing at the same time such as draw.io Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

We have used OmniGraffle to draw BPMN diagrams in order to redesign our processes. With simple tools, we had a great visualization of our processes leading to great savings and streamlining of our processes. Review collected by and hosted on G2.com.

Akanksha J.

Research Associate

Enterprise (> 1000 emp.)

5/29/2019

"Excellent tool to create technical figures but the user interface could be more intuitive"

5/5

What do you like best about OmniGraffle?

Omnigraffle has really good design elements that will allow you to communicate complex technical concepts in a compelling visual format. The software allows you to easily drag and drop different components of the figure. The figures come out looking very professional. The software allows for easy export into many different formats, including jpeg, png and pdf. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

The user interface is not very intuitive even if one wants to create a very basic figure. Though the tools provides many options, one typically has to navigate multiple menus to find the feature. The price point is high, and there is no academic license to use the software. Review collected by and hosted on G2.com.

Penny D.

Director of Art & Publications

Higher Education

Mid-Market (51-1000 emp.)

1/14/2019

"Works for my basic needs"

3.5/5

What do you like best about OmniGraffle?

It was easy to get up and running with OmniGraffle. I needed a tool to diagram something at work, and since then I've used it many times to visualize information for others. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I haven't yet found anything I dislike about this product. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

I would recommend this to anyone who needs to chart out a workflow. It's super customizable, I'm often finding new details I can add that improve whatever I'm creating. There are layers, and you can control many things pretty granularly. And it offers many different options while offering templates, which can be helpful to get started. Having a visual to support any idea or argument can be extremely beneficial and effective to achieving your goals. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

I am able to visualize our work practices in a variety of ways. This allows increased understanding by the audience members by making something visual and easy to follow. We've used this for diagramming office structure to laying out communications plans across a year's timespan. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

Originally submitted 12/27/2018

"Great for All Things Diagramming for Mac"

5/5

What do you like best about OmniGraffle?

The OmniGraffle software is the great replacement for Microsoft Visio, It is essential tool for diagramming in a software platform ( OS Mohave) that did not have a great standard program like Microsoft Visio. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Some of the most useful stencils have to be added via sources external to the software, so there which may include some paid memberships to those sites, so this must be accounted for. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

This is a great product that has a lot of robust features. Accounting for the need for additional stencils not built-in may be additional cost, but there are plenty of default stencils and templates to proceed effectively. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

The ability to create diagrams and mind maps has been essential to supporting business planning and capturing the current and future of the IT infrastructure. Review collected by and hosted on G2.com.

Carolina G.

Postdoctoral Research Associate

Higher Education

Enterprise (> 1000 emp.)

8/30/2018

"Good tool, not user friendly but good final work."

4/5

What do you like best about OmniGraffle?

The way it can put the images in different ways and mix them as I wanted. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

It is not very intuitive, so at the beginning is hard to understand how it works and take advantage of all the possibilities that the program provides. After you learned it is fine. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

Originally submitted 3/28/2017

"OmniGraffle usage review"

5/5

What do you like best about OmniGraffle?

Omnigraffle has tons of nice features. The ones which I like most are

1) Ease of use without going through user manual.

2) Keyboard shortcuts.

3) Infinite Canvas.

4) Export Panel.

It's ease of use is what I like the most. Learning curve is shorter. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

Some of the features are not that straightforward to understand. Documentation could be better. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

I would highly recommend to anyone who uses Visio and is looking for a better option. I would also recommend this to any one who writes lot of design documents where he/she needs to add lot of diagrams to explain it better. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

I am mainly using for day to day activities like - drawings needed for project design documents, diagrams needed for customer facing documentation etc. Review collected by and hosted on G2.com.

Jie F.

Business Consultant

Media Production

Small-Business (50 or fewer emp.)

7/16/2018

"Best for Data Mapping; Ok for Wireframing"

5/5

What do you like best about OmniGraffle?

This program is flexible and robust! I love creating mindmaps and Omnigraffle has every tool and temple that I have ever needed, standard. Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

I think the UI is a bit cluttered. I know that the more robust software is, the clutter tends to go up, but I think more can be done to make things a little less stressful at first sight. Review collected by and hosted on G2.com.

Recommendations to others considering OmniGraffle:

When it comes to Diagrams look no further. Yet, I believe that Sketch defeats Omnigraffle when it comes to wireframing for mobile devices, especially if you think more artistically than technically. Review collected by and hosted on G2.com.

What problems is OmniGraffle solving and how is that benefiting you?

The best Visual Diagramming tool

Robust options and templates

Layer management for mindmaps Review collected by and hosted on G2.com.

Liza P.

Small-Business (50 or fewer emp.)

6/27/2018

"Quick and easy roadmap and graph creation"

5/5

What do you like best about OmniGraffle?

what I like the most about this tool is that it takes no time for me to prepare a good graph to add some visual support to team meetings as well as make changes during the meeting itself Review collected by and hosted on G2.com.

What do you dislike about OmniGraffle?

it is pretty basic tool, easy to learn for people who are not necessarily on the design team, but still need some visualization of the ideas Review collected by and hosted on G2.com.