# Offprem Technology Reviews **Vendor:** Offprem Technology **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 4.5/5.0 **Total Reviews:** 18 ## About Offprem Technology Offprem Technology is renowned Salesforce partner with a diverse, flexible, and trusted team of experts in all Salesforce clouds, across all verticals and sizes. Our commercial expertise within the Salesforce ecosystem is exemplified by our status as a Salesforce Summit Partner. We have successfully collaborated with businesses and organizations spanning various sectors such as commercial, financial services, health and life sciences, manufacturing, and retail. Additionally, in the realm of education and non-profit sectors, specifically Salesforce.org, we hold the prestigious title of Salesforce Premier Partner. Our track record includes delivering exceptional solutions to clients within the education, non-profit, and public sector verticals. We are “All Salesforce All the Time,” solely focused on the Salesforce Platform. Offprem started in the birthplace of ExactTarget, Indianapolis, IN. Since 2016, we’ve grown into a team of nearly 100 employees, many of whom are ExactTarget and Salesforce alumni, with 250+ Salesforce certifications. We have become a trusted partner that supports our customers by helping them navigate the full spectrum of Salesforce products and guiding them throughout their digital evolution with Salesforce. We provide services and solutions for every Salesforce Cloud and product including every Salesforce CRM (Sales, Service, Financial Services, Health, Nonprofit Starter Pack), all aspects of Marketing Cloud, Marketing Cloud Engagement, and more. Our team of experts help maximize our customer’s investment in the Salesforce Platform during implementation, build, training, and ongoing support. As an extension of Salesforce, we provide the expertise and experience to provide customized solutions with unique plans of success for our customers to be able to harness the power of Salesforce. ## Offprem Technology Reviews ### 1. Terrible Service **Rating:** 0.0/5.0 stars **Reviewed by:** Bryan S. | Originating Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2024 **What do you like best about Offprem Technology?** That I am no longer working with them on this project. **What do you dislike about Offprem Technology?** Poor leadership. No accountability to the results. **Recommendations to others considering Offprem Technology:** Committed to a project that they were supposedly experts in. Sales guys were great in the beginning. As soon as there was a signed contract they went MIA. Wouldn't even return a phone call. Surprise. Things only got worse with the implementation. First, their team had extremely limited experience with Salesforce Financial Services Cloud. They had "experience" but it was limited, at best. After the 4 months it took to implement FSC, we began implementing and setting up Marketing Cloud Account Engagement. After we had MCAE installed, we had duplicate leads being created, over and over again. Nobody on their team could resolve the issue. After a couple of feeble attempts to resolve, they just stopped communicating. From this point forward, all I kept getting was that the project was complete and solving the duplicate lead issue would have to be another project - we had used all of hours. Ridiculous. We hadn't even used MCAE at this point. Every new lead we tested was duplicating. Obviously, not something you would want to happen in your new CRM. When I finally got a phone number to call and try to talk with the business owner, he answered the phone surprised that I was actually calling, acted like he wasn't the person to talk with, and told me that he would have the project manager/implementer call me. Back to chasing my tail. All I got was their run around BS. Long story short, it took ME 2 months to find the answer that eventually solved the duplicate lead issue. We literally had to check one box in the setup. WHY WOULDN'T THE MCAE EXPERT I PAID TO IMPLEMENT THIS NOT KNOW THE ANSWER?? The only thing that makes sense to me is either negligence or ignorance. The new consulting firm I hired AND my Salesforce AE were both puzzled by the fact that they couldn't solve that problem. If you want someone to tell you what you want to hear, lie to you about their experience level, take your money, then HIDE behind their keyboard and monitor, and avoid solving problems, HIRE THESE GUYS. Even better, they will cause problems so they can try to hold you hostage to pay more money to solve a problem they created. Terrible experience. Would never recommend. I would be embarrassed if I represented this company. If I could give ZERO STARS I would. **What problems is Offprem Technology solving and how is that benefiting you?** Hired them to implement a new Salesforce Financial Services Cloud and Salesforce Marketing Cloud Account Engagement. ### 2. They do what they say they are going to do. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Offprem Technology?** For me their communication was a big deal for me, but even more they did what they said they would and got things done and in the amount of time they said it would take. They knew what they were doing and communicated with us the whole project so we were kept in the loop and trained to take it on at the end. Nate and Caleb were fantastic to work with. **What do you dislike about Offprem Technology?** I have worked with many different vendors and I have nothing bad to say about Offprem. They were fantastic to work with. **Recommendations to others considering Offprem Technology:** They are honest and great to work with if you have the opportunity to utilize them they are fantastic. **What problems is Offprem Technology solving and how is that benefiting you?** We needed to get marketing cloud integrated and up and running in our system. We had been working with another vendor who never delivered. Offprem was able to get us set up in the time they said they could. They also were great at communicating with us throughout the project. They gave great training and documentation so that our team has the confidence to do what we need to on our own now. ### 3. We were struggling with marketing cloud before we were recommended to give Offprem a try **Rating:** 5.0/5.0 stars **Reviewed by:** Andy D. | Instructor Salesforce.com Certification, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Offprem Technology?** They always either already know how to solve an issue we are facing OR are willing to go the extra mile in figuring out a workaround / solution that gets us to what we need. Building out our expiring URL's is a good example of this of something they built custom for us. Also, I look forward to our calls with our PM and engineer assigned to us. They are both extremely professional, yet open to having a few running jokes, etc. as we have gotten to know them over the last 3-4 years. **What do you dislike about Offprem Technology?** This is likely because we are not on a traditional plan with them and that we are still in start-up mentality. but they rarely complete things yesterday when we say we need that yesterday :P . in all seriousness though, not a whole lot to complain about. I would love if we were their only client and delivered stuff we want/need as fast as we sometimes want it. but at worst its usually a couple days later IF they occasionally cannot delivery as fast as we want. On a related note, if we were their only client I doubt Id be leaving such a good review. **Recommendations to others considering Offprem Technology:** I can't speak to their Non-Marketing Cloud expertise as 99% of our engagement has been related to that, but the 1-2 experiences we have had on the Salesforce side have been just as good. I would also call out that we have yet to ask them to help with something we needed and they have not been able to deliver. **What problems is Offprem Technology solving and how is that benefiting you?** navigating the complexities of marketing cloud when we need to do stuff like * complex data references in journeys * expiring url's that are sent to customers * navigating around the broken relationships that we have in data designer (from prior to offprem coming in) * working through all the things missing from marketing cloud like (complex reporting on emails sent, setting up mobile studio and assisting us with getting an approved short code for SMS, etc.) We are benefitting from getting much more from our marketing cloud spend than we were without them. Marketing Cloud itself has a ton of inconsistencies in both the UI and performance that having experts nearby gives me back a little bit of sanity that I had thought id lost forever after trying to do some of the more complex things that we wanted ourselves in Marketing Cloud. I'd also venture higher open/click rates with expertise they have provided around best practices both from a general marketing perspective and leveraging marketing cloud. ### 4. The experience was highly informative, providing a clear understanding at every step. **Rating:** 5.0/5.0 stars **Reviewed by:** Joeliana L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Offprem Technology?** In addition to demonstrating each step patiently, we were particularly impressed by the exceptional organization and preparedness of their team. They efficiently addressed every question we had in a timely manner, and their continuous availability for any of our needs throughout the process was truly valuable. **What do you dislike about Offprem Technology?** We would have preferred if the remaining hours we had after completing the project did not have such a brief expiration period. **Recommendations to others considering Offprem Technology:** Don't hesitate to utilize Offprem for your new project. Their team's organization, knowledge, and preparedness will assist you in structuring your project precisely as required. **What problems is Offprem Technology solving and how is that benefiting you?** Offprem's assistance was crucial in managing our unorganized data of over 700k emails, guiding us through the process of structuring and segmenting the data precisely for our marketing strategies. They patiently demonstrated each step, equipping us with a thorough comprehension of our data's potential for accurate targeting across various audiences. ### 5. Offprem: Exceptional Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Manager of Intelligent Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Offprem Technology?** Our team, we had an amazing and very talented group for our implementation team. They were super responsive, super knowledgeable and made the process easy to follow and understand. Honestly, they worked above and beyond our expectations by being there within minutes for every question we had. They kept up on time and on budget. **What do you dislike about Offprem Technology?** I honestly can't say there's anything I dislike about this company. **Recommendations to others considering Offprem Technology:** If you're looking for an affordable, well-organized and deployed engagement with great people who are experts in their disciplines, OffPrem Technology is for you. In fact, we have continued our relationship with a managed services engagement. **What problems is Offprem Technology solving and how is that benefiting you?** Offprem has been instrumental in the implementation of our customer data platform which is allowing us to better understand our customers. The outcome will be a more engaged, more connected customer to our brand driving more revenue, more loyalty and more customer satisfaction. ### 6. Perfectly balanced implementation! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Offprem Technology?** They did a great job of balancing configuration and set up with training. We also always knew what we were accountable for, while still feeling supported by team. The cadence of our meetings was perfect, and we never felt pressured to try and "get through" the implemenetation. It was fantastic, and very useful. **What do you dislike about Offprem Technology?** I really can't think of any negatives. They set our team up for success right from the start. **Recommendations to others considering Offprem Technology:** Offprem is a great resource wether you're just staring with Pardot, or you're a more advanced user. They can get you upskilled quickly, but also have the knowledge to provide more advanced support. Our team hit the ground running at launch specifically because of the support and training Offprem provided, **What problems is Offprem Technology solving and how is that benefiting you?** Offprem helped us implement Pardot, and they knocked it out of the park. Everything from the project guidelines to the training was exceptional. ### 7. Working with Offprem was a fantastic experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Offprem Technology?** Offprem was truly a partner during out engagement. The project was very organized and the project team was extremely informative. While there were internal concerns regarding the complexity we may be entering in to, Offprem made the implementation easy. They also offered a wide selection of trainings for us to choose from to help utilize the platform. At the end of the implementation, we felt exteremely comfortable utilizing the platform. **What do you dislike about Offprem Technology?** There's nothing of significance I can think of. **Recommendations to others considering Offprem Technology:** It's easy to find an implementation team who promises they'll do everything, but it's more difficult to find a true partner. And we feel we found a partner at Offprem Technology. It truly felt like our success was their success. **What problems is Offprem Technology solving and how is that benefiting you?** Our organization was looking to migrate away from Pardot and to Marketing Cloud to increase our digital marketing capabilities. ### 8. Strong technical partner for Salesforce Marketing Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Offprem Technology?** They are really efficient with budget and understand our industry (Financial Institution). They have a lot of best practice guidance to provide, but listen very well and adapt the builds for our requirements and unique business cases. They do an exceptional job of documenting and training on the solutions they build too, I appreciate that they don't hold knowledge hostage. **What do you dislike about Offprem Technology?** There is little I'd call out as far as dislikes. They have a tendency to get into the weeds (which is essential as a technical support team and makes them super efficient from a timeline perspective). However, when our non-technical resources or leadership team are engaging with Offprem, they sometimes struggle to bring the conversation up to a high, strategic level. **Recommendations to others considering Offprem Technology:** If you need a budget-friendly, efficient, effective team to augment your in-house resources, I'd strongly recommend Offprem for your Salesforce implementation and technical maintenance. **What problems is Offprem Technology solving and how is that benefiting you?** Outsourced Salesforce technical support (Salesforce Marketing Cloud, Salesforce Personalization, Salesforce Intelligence/Datarama). They're operating as an extension of our in-house team to supplement our bandwidth and fill gaps in our skill set. They implemented our Salesforce stack, and are on retainer to continue evolving/servicing the solution. They support on the data ingest/harmonization side, as well as on the campaign/journey build and execution. ### 9. Great option for Marketing Cloud Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Offprem Technology?** They are very good with SFMC and always helpful when you have a problem. Very receptive when it came to our complicated Sales Cloud integration and great at showing us what to do for future issues. They record every working session so that you can always come back and reference again what they taught. **What do you dislike about Offprem Technology?** They operate via waterfall workflow so there is a lot of early stage set up before you can get into the nitty gritty of email creation and everything else. Additionally, the recordings are rather tedious to sift through, they could upgrade how they record and deliver the working sessions with timestamps and transcripts in order to get the most out of the deliverables. **Recommendations to others considering Offprem Technology:** Have someone mark timestamps during working sessiosn so that you can save them for future employee onboarding once OffPrem's contract with you is up. **What problems is Offprem Technology solving and how is that benefiting you?** We needed a new Email Platform and came across Salesforce Marketing Cloud. We bought in and realized we need assistance learning this new software. Offprem came in and assigned us a team to work closely with in both setting up our org and walking us through how to operate and create emails, journeys, and automations. ### 10. Best agency I've worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Kate E. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Offprem Technology?** The team is extremely helpful with projects and questions large and small. **What do you dislike about Offprem Technology?** I don't have any complaints at this time. **What problems is Offprem Technology solving and how is that benefiting you?** We're a small business that felt a little in over our heads when we signed on with Salesforce. After working with several different agencies who weren't the right fit, we were thrilled to connect with OffPrem. Their team is patient, knowledgeable, and does fantastic work. I appreciate their attention to detail and follow-through on projects. They help us navigate through our email marketing strategy, overcome Salesforce's quirks, and implement projects that provide ROI for our business. ### 11. Helped us greatly with our Marketing Cloud implementation... **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Offprem Technology?** Offprem's friendly team kept us on track for deliverables so that we could remain on schedule for our go-live as planned. They were able to adjust the plan a bit when we realized we needed to set up our account different from what we had initially intended. **What do you dislike about Offprem Technology?** Offprem's pricing is slightly higher than many competitors offering similar integration services. However, they were an approved Salesforce partner, so I guess that might be par for the course to ensure expertise when connecting the two systems. **Recommendations to others considering Offprem Technology:** Have several internal meetings before beginning your project so that you are clear on what goals you have and what you hope to accomplish by the close of the project. That will be helpful when meeting with Offprem so that they can make recommendations that align with your goals. **What problems is Offprem Technology solving and how is that benefiting you?** Needed to migrate from our previous ESP to Salesforce Marketing Cloud. Offprem was able to help us with that. They walked us through steps on items we could do ourselves and performed other tasks we could not do ourselves. ### 12. The team I worked with was organized, prepared, knowledgeable, and ready to answer all my questions **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha M. | Director, Salesforce, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Offprem Technology?** Having the document with details of all we reviewed was really helpful! **What do you dislike about Offprem Technology?** at one point we were told to turn a date field into a text field when pulling it into Pardot, but it turned out to limit our options for using it in a segmentation list. But I just changed it to a date field and it solved my problem. **Recommendations to others considering Offprem Technology:** use them, they are great! **What problems is Offprem Technology solving and how is that benefiting you?** Set up and integration of Pardot into Salesforce ### 13. Excellent Salesforce Help & Training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Offprem Technology?** Offprem is very responsive and personable. They are friendly and knowledgable on complicated topics and processes. **What do you dislike about Offprem Technology?** My only wish would be more affordable hours. I am a team of one with a very limited budget and tend to not submit tickets due to the hourly rate. If they could prorate the sessions to less than an hour or have a tiered pricing option, that would be very attractive. **Recommendations to others considering Offprem Technology:** If you have been banging your head against the wall attempting to get a process to work, don't wait. Send in a ticket and it will be completed on-time and exactly how you wanted it done. **What problems is Offprem Technology solving and how is that benefiting you?** Offprem is assisting me with my Salesforce Marketing Cloud implementation and creation of custom content and data collection. ### 14. Wonderful and responsive partner for Salesforce Marketing Cloud consulting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Offprem Technology?** Very responsive team Share frequent status updates Their team is very skilled in technical components of Salesforce Clear focus on deliverables and handing off completed projects to customers **What do you dislike about Offprem Technology?** As a client without a lot of technical expertise within the SFMC platform, it sometimes took some back and forth to figure out exactly what our consultants were asking us. **Recommendations to others considering Offprem Technology:** Highly recommend for any technical engagements with the Salesforce marketing cloud platform. **What problems is Offprem Technology solving and how is that benefiting you?** Offprem helped us solve several complex, highly technical issues with our Salesforce Marketing Cloud instance. Specifically, we've had them build automations, queries, and journeys to support our email deliverability, database hygiene, and customer engagement efforts. ### 15. Great service from start to finish **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Offprem Technology?** They were quick, efficent, and well versed in everything they needed to know to get the job done. **What do you dislike about Offprem Technology?** The post project support is a little lacking. I wasn't given any direct contact to anyone to reach out to if I had questions or issues. I emailed our old PM for assistance and never heard back. Would be nice to have a set contact point for post project support. **What problems is Offprem Technology solving and how is that benefiting you?** Offprem helped us set up our Salesforve Service Cloud and were able to help make everything we wanted come to life. ### 16. Great Implementation Partner for Account Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Offprem Technology?** What I liked most was the Recorded training sessions. They pivoted to our needs based on each of the training sessions and spent time where was needed. **What do you dislike about Offprem Technology?** Allowing more time for training given the abilities of the group you are working with. **Recommendations to others considering Offprem Technology:** Give them a good idea of what your teams strengths, weaknesses, and understanding are so that they have a better idea of the scope of your implementation process. **What problems is Offprem Technology solving and how is that benefiting you?** OffPrem was able to not only educate our team on the basics of Account Engagement, but they were able to set us up with the tools we needed to be self-sufficient. ### 17. Solid Implementation for Salesforce Marketing Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Offprem Technology?** The team I worked with were great, the implementation was fairly painless. **What do you dislike about Offprem Technology?** Delay in project timeline, this was mostly beyond the control of Offprem. **What problems is Offprem Technology solving and how is that benefiting you?** Offprem did the implementation for Salesforce Marketing Cloud for my organization which is a behavioral health company. ### 18. Pro-active and timely management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Offprem Technology?** The communication was pro-active and clear **What do you dislike about Offprem Technology?** Escalations or flagging of potential delays **What problems is Offprem Technology solving and how is that benefiting you?** Our implementation of Salesforce marketing cloud was well prepared, managed in a timely matter and communicated clearly. ## Offprem Technology Discussions - [What is Offprem Technology used for?](https://www.g2.com/discussions/what-is-offprem-technology-used-for) - [View Offprem Technology pricing details and edition comparison](https://www.g2.com/products/offprem-technology/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A38%3A32+-0500&secure%5Bsession_id%5D=2c4782fb-e5a8-4597-91f4-20c616c63d84&secure%5Btoken%5D=63c65ac991d52c1fc367da969897e95281fb74e18d92837d63bab39ca86dc960&format=llm_user) ## Offprem Technology Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Offprem Technology Alternatives - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - 4.4/5.0 (363 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (207 reviews)