# Nubank Reviews **Vendor:** Nu Payments SA **Category:** [Payment Card Issuance Software](https://www.g2.com/categories/payment-card-issuance) **Average Rating:** 4.4/5.0 **Total Reviews:** 84 ## About Nubank Nubank is a leading financial technology company in Latin America. Its first product, launched in 2014, is a no-fee credit card that is fully managed by a mobile app. Almost 30 million people have requested the product since launch, and the company has passed the 12 million customer mark. ## Nubank Reviews ### 1. User-friendly and do all by app **Rating:** 5.0/5.0 stars **Reviewed by:** Moroti W. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Nubank?** The tool is user-friendly, and everything you need is clear and easy to understand. It provides a detailed report of your costs, which I really appreciate. With my regular bank account, it’s the opposite. **What do you dislike about Nubank?** Switching from a physical person profile to a juridical one is awkward. Sometimes the app loses my profile and I have to go back and log in again, and it usually happens right when I need to pay someone who’s in front of me. **What problems is Nubank solving and how is that benefiting you?** There are many things I like, but the most important is having all the functionality working without needing a physical agency. With some other services, if you need to reset your password, you have to go in person just to recover access. ### 2. Lack of earnings tax clear info **Rating:** 3.5/5.0 stars **Reviewed by:** Danilo L. | Lead Product Manager - Seller Squad - Marketplace, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Nubank?** In general the informations are clear and easy to find. The most used buttons are in a very good position. But when a "heavy user" wants more information it's hard to find and more difficult to understand the logic **What do you dislike about Nubank?** As 'heavy user" I mean users that usually is interested in more than one feature. The "caixinhas" feature is very useful but there's no information on how the withdraw works from tax perspective. For example, we know that in BR you pay from 22% till 15% of taxes over the earnings. If I split the money into different caixinhas it's not clear if the money will be taxed over 15% or 22% (depending on the deposit date). On "tesouro direto" you don't have the option to withdraw your "newest"money. You will always withdraw the oldest money (that pays less taxes). But thinking on the "caixinha" as a money for the long run, how this money comunicates between the main account and the caixinhas? If I keep part of the money on the caixinha and keep doing transactions with the main one, am I affecting the caixinha money? It's not clear. **What problems is Nubank solving and how is that benefiting you?** I think it's good to have a place where you can keep your emergency fund and can actually withdraw it at anytime of the day. It's different from Tesouro Direto or D+0/D+1 funds that you cannot use on the weekends or holidays. ### 3. A digital bank that you can trust **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno H. | Merchant Success Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Nubank?** - Reliability and availability (the products are available 24/7 for you to use) - Customer support is excellent - Ease of use - Innovation focused on making navigation easier **What do you dislike about Nubank?** - I don't see it as a downside, but Nubank was created to be a day-to-day bank. They do perfectly, but they are limited when we talk about investments and other financial products, such as credit card miles. Also, the Ultravioleta card was very restricted, and there is no clear rule explaining how to get one. **What problems is Nubank solving and how is that benefiting you?** - Credit card, available all the time and with real-time notifications - Digital banking is really quick and available 24/7 for paying bills and transfers - Loan, also quick and available 24/7 for urgencies ### 4. Experience is everything **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda N. | Senior UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Nubank?** Nubank offers solutions along with good user experience. They turned boring and complicated banking tasks into easy digestible experiences, helping the users complete their tasks with confidence and security. They also offer innovative solutions to outdated services. **What do you dislike about Nubank?** I think they're a little bit slow on releasing some basic features when comparing to other banks now that are also investing on experience after Nubank disrupting the market. But other than that, they are great. **What problems is Nubank solving and how is that benefiting you?** I can do everything from my phone and online, not having to be physically in a bank. Basically all their services are some taps away, I can do everything myself and they're all very clear and well explained. They're basically solving how terrible was having a relationship with a banking institution: with them is simple and reliable. ### 5. Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo V. | Clinical Hypnotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Nubank?** I like how easy it is to create an account. Also, the support team is excellent and is there to help anytime. Whenever I needed to talk with some to resolve something, I got the answer and solution. **What do you dislike about Nubank?** I don't like that calling and talking with someone is now easy. Sometimes you would like to speak and explain your situation better, but getting the correct information in the text can sometimes be challenging. **What problems is Nubank solving and how is that benefiting you?** Bank fees. I like that most of the bank is zero at Nubank. It is essential to administrate your money better and not pay any fees just to have the money in the bank. Also, it has facilitated a lot of people to get credit cards with easy steps and quality ### 6. Smooth and stable experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor P. | Senior Full Stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Nubank?** Great UI, this app is a world first class quality software, provides dark theme. And stable services. Unavailabilities are very common in traditional banks, while using nubank we know we can trust and everything will run smooth. The updates are smooth also, most made with feature flags. **What do you dislike about Nubank?** Honestly I enjoy everything from the app, from the financial services, to the consumer relationship. The credit card, at the beginning of the bank was hard to get, a lot of people still today have problems to get an approved credit card. Me personally, don't. **What problems is Nubank solving and how is that benefiting you?** Easy to pay bills, tracking news bills by our CPF document, easy to transfer, creating payments links, financial services like pay transferences by credit card installments. basically it saves my time and helps to buy. ### 7. Fast, Efficient, and Digitally Savvy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Nubank?** With just a few clicks, I was able to create an account and gain access to financial services. The user-friendly interface made navigation a breeze, and I appreciated how seamlessly everything was integrated. Furthermore, the prompt response from the customer support team was truly commendable. Any query or concern I had was promptly addressed, demonstrating a commitment to excellent customer service. Their willingness to assist and resolve issues in a timely manner gave me the confidence that my financial matters were in capable hands. The all-digital nature of this fintech platform is a game-changer. From opening accounts to managing transactions, everything can be done conveniently from the comfort of your home or while on the go. The platform's secure infrastructure ensures that personal information and financial data are safeguarded, adding an extra layer of peace of mind. **What do you dislike about Nubank?** The platform lacks a rewards program or loyalty points, it's important to keep in mind that these are additional features and not essential to the core functionality of the platform. **What problems is Nubank solving and how is that benefiting you?** I was able to resolve my queries and concerns swiftly and conveniently. The intuitive interface and comprehensive FAQ section provided immediate answers to many common questions, eliminating the need to reach out to customer support in the first place. ### 8. A good digital banking experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Nubank?** What I like the most about Nubank is their customer-centric approach. They have reimagined banking by placing the customer at the heart of everything they do. With their emphasis on user experience, transparency, excellent customer service, innovation, and financial education, Nubank has truly set the bar high for modern banking institutions. **What do you dislike about Nubank?** Although Nubank offers a range of financial services, such as savings accounts, credit cards, and investment options, their product portfolio may not be as extensive as some traditional banks. This limited range of products may not meet the diverse needs of all customers, especially those seeking specialized banking services. Expanding their product offerings could enhance their appeal to a broader audience. **What problems is Nubank solving and how is that benefiting you?** Lack of accessibility: Nubank provides financial services through a user-friendly mobile application, making banking more accessible to a wider population. This benefits customers who may not have easy access to physical bank branches or prefer the convenience of managing their finances on their smartphones. ### 9. Transparency and ease **Rating:** 4.0/5.0 stars **Reviewed by:** Alan Antônio P. | Technical Artist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Nubank?** Nubank brings a lot of quality of life features compared to other banks (both traditional and digital ones). When investing, Nubank also has some solutions that help you understand what is happening with your money, focusing on new investors rather than bringing a lot of confusing terms from other traditional investing apps. **What do you dislike about Nubank?** In the first years of Nubank, it had excellent chat support. But nowadays, its support has reduced in its quality. It might be a consequence of the significant growth of the company. NUBR33 was my first contact with stocks, and how Nubank presented it initially felt awesome. But in the end, it was a nightmare where I lost half of my invested money due to the unfair pricing of its stock when it started. So it is something that I will carry with me, I like Nubank, but I will never again trust in what the company says with a hundred percent faith. **What problems is Nubank solving and how is that benefiting you?** I use Nubank to control my money. I have some savings in other banks, but Nubank has become my main bank due to its transparency. It is easier for me to follow what is happening in my account. ### 10. Great digital bank, but how secure can it be? **Rating:** 4.5/5.0 stars **Reviewed by:** Isabella T. | Account Manager Brazil, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Nubank?** The easy way I can solve my problems - before digital banks came through, it was only possible going to the physical bank. Other thing that makes me feel valuable is their CX, they work really hard to answer fast and in a polite way! **What do you dislike about Nubank?** Even having the FGC security till 250k I feel that anytime I can suffer a robbery or a hacker invasion, and lose everything. Maybe it's just my insecurities since I have all my money there **What problems is Nubank solving and how is that benefiting you?** The long distance between banks and clients. For me it's better to have an assistance anytime I need with Nubank, and of course, paying more money that an usual bank. ### 11. It has been great and I hope it continues like that! **Rating:** 5.0/5.0 stars **Reviewed by:** Maurício A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Nubank?** Its services, such as life insurance, house insurance, etc., are affordable, and the ease of use of its app. Also, it issued me a credit card when I most needed it, and even though its credit limit was not so great at first, it trusted me with one. Additionally, the functionality added to thet app that allows you to control your financial situation is helpful. **What do you dislike about Nubank?** It is not something I need now, thank God, but its interest rate is not the best or, better, the lowest out there, should I ever need it. I wish NuBank could offer better interest rates for its clients. **What problems is Nubank solving and how is that benefiting you?** It has helped me receive money from customers and contractors by utilizing a proprietary system in my country that allows us to receive money tax-free. Also, since I do some freelancing, it is easier to pay and receive via the phone app. Not having to go to a bank (wasting my time) is a plus. ### 12. Nubank Review Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Nubank?** Ease of Use: Nubank provides a user-friendly and intuitive mobile app that makes it easy to manage your finances. You can perform various banking activities conveniently, such as checking your balance, making payments, and tracking your expenses. Convenience: Since Nubank is a digital bank, you can access your account anytime and anywhere using the mobile app. There's no need to visit a physical bank branch or wait in long queues. This convenience saves you time and effort. Transparent and No Hidden Fees: Nubank is known for its transparency in terms of fees and charges. They strive to keep their fee structure simple and upfront. **What do you dislike about Nubank?** Limited Product Offering: Although Nubank has expanded its services over the years, its product offerings are still relatively limited compared to traditional banks. **What problems is Nubank solving and how is that benefiting you?** Limited Access to Banking Services: Traditional banks often have strict requirements and complex processes for opening accounts or obtaining credit. Nubank's digital banking platform provides a more inclusive and accessible solution, allowing individuals who were previously underserved or excluded from the banking system to easily open an account and access financial services. High Fees and Hidden Charges: Many traditional banks charge high fees for services such as account maintenance, ATM withdrawals, and international transactions. Nubank offers transparent fee structures and aims to minimize or eliminate various fees, providing cost-saving benefits to customers. This helps individuals manage their finances more efficiently and reduces the financial burden associated with traditional banking fees. Lack of Financial Education: Financial literacy is crucial for making informed decisions and managing personal finances effectively. Nubank addresses this by providing educational content, tips, and tools within its app. By empowering customers with financial knowledge, Nubank helps them develop better financial habits, make smarter choices, and improve their overall financial well-being. ### 13. Review Nubank **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Nubank?** Control of expenses and card limit, limit tracking and notifications always on time (I never noticed delays). It brings a sense of transparency. The experience in these items is better and more fluid than at C6 and Itaú. **What do you dislike about Nubank?** There are not enough easy and more diversified investment options, and it still doesn't seem like a complete and solid bank to me, so I don't bring investments and bill payments. I don't feel attended to, only self-served, meaning if I have options in the app, that's fine, but on the day I want something that's not there, I won't have support. Other competitors have placed people for more frequent and closer contacts, at least to introduce themselves and say that they are there for whatever is needed. **What problems is Nubank solving and how is that benefiting you?** I use the card for occasional expenses with my son, and the card stays with him. That's why I really like the spending control, the notifications of what he is spending, and still keeping an eye on the limits I set. ### 14. Great Banking Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Lidiane S. | Freelance Filmmaker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Nubank?** Costumer service is really helpul, they're always ready to solve any problems. Nubank's app is very intuitive and easy to use. No transactional fees. Overall, I'm very satisfied. **What do you dislike about Nubank?** I saw some news stories a couple of months ago about safety issues so I decided to follow Nubank's social media accounts to see how they would respond to that an it seems they listened to their customers and fix those issues. **What problems is Nubank solving and how is that benefiting you?** They're increasing level of security of their products, lowering waiting time for customer services, lowering fees, being more transparent about investments and creating new and better financial products. ### 15. Complete digital bank **Rating:** 5.0/5.0 stars **Reviewed by:** Breno C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Nubank?** Nubank is an innovative bank. It abandoned the physical service agencies, allowing the customer to be able to open the request in case of any problem. It is quite intuitive and has an accessible language. There is even greater proximity to the customer, leaving aside the obligation of the large financial service groups. **What do you dislike about Nubank?** The only problem is the impossibility of direct communication with an account manager or something like that. The service still has a center that is not available 24 hours a day, making it difficult on weekends and also on holidays. **What problems is Nubank solving and how is that benefiting you?** Assisting with credit card release and the possibility of payments via PIX. The quality of the application and the speed of entering the account are generally helping to speed up financial transactions and secure investments such as purchasing insurance. ### 16. My experience as a user of Nubank **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Nubank?** Great experience with the service offered, certainly the best on the market in my opinion regarding services and communication in general. **What do you dislike about Nubank?** I believe that the increase in the credit card limit could be offered to the consumer on a more recurring basis and with greater agility, without having to wait a few months to reassess the card. **What problems is Nubank solving and how is that benefiting you?** In my opinion, it is the best digital bank in Brazil, it helps me on a day-to-day basis because it is very agile, both for individual users and legal entities, and the ease of opening a company. It is a very fast application (technically speaking), intuitive and extremely easy to use. ### 17. Practical and fast, but untrustworthy **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel M. | Social Media Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Nubank?** Everything from creating an account to transferring money is effortless and straightforward, requiring little effort and expertise. The processes are fast, and everything is almost always up and running. **What do you dislike about Nubank?** There are several safety concerns; I have had many friends who have been scammed and lost significant amounts of money due to the lacking security features and the support after such events was subpar at best. **What problems is Nubank solving and how is that benefiting you?** Nubank helps provide a fast and practical digital banking solution without the need to stand in lines, call customer service or visit a physical agency. The straightforward and fast system helps me with daily bills and charges. ### 18. PRACTICALITY AND CLEAR COMMUNICATION **Rating:** 5.0/5.0 stars **Reviewed by:** Toni S. | Packaging Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Nubank?** The bank is very practical, the app makes things much easier. Additionally, whenever I needed support from the bank, they were always there. I also have a business account, and it was very easy to open. **What do you dislike about Nubank?** The first thing I don't like is that I can't set up automatic debit for my bills. Additionally, it would also be interesting to be able to categorize credit card debts, for example: FOOD / LEISURE / TRANSPORTATION. **What problems is Nubank solving and how is that benefiting you?** Nubank undoubtedly resolved all the bureaucracy that existed as a standard in banks, using technology as a benefit to help users. What benefited the most was the convenience. ### 19. One of the best banking apps I have ever had in my life. **Rating:** 5.0/5.0 stars **Reviewed by:** Talita P. | Comercio, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Nubank?** The application is fast, practical, everything you need on the spot. To take statements is very simple, the service is very effective, not to mention that the purple card is beautiful. **What do you dislike about Nubank?** It makes it very difficult to release the limit. In a much shorter time I got a much higher credit limit in another digital bank than with Nubank, several times I ask to reevaluate my income and increase the limit of the card and refuse, and I got in another bank. **What problems is Nubank solving and how is that benefiting you?** Day to day ease. I don't need to stress about having to go to a bank branch and queue up, wait hours and hours to be attended to. When I need to solve any problem, I solve it in a matter of minutes or all by e-mail. ### 20. Out with the old, in with the Nu… **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Nubank?** The app is intuitive and proactive in regards to products. It takes away the hassle of traditional banking systems like having to go to a physical banking site to do certain things. I have closed other accounts and made Nubank my primary banking solution. **What do you dislike about Nubank?** Reaching customer service outside of email for more urgent matters, although the app is intuitive and most questions are resolved in the help section of the app. **What problems is Nubank solving and how is that benefiting you?** The ease of creating and using virtual cards. Also, I travel a bit for work and having the travel insurance with my credit card was a great "plus" for me. ### 21. Good support **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo T. | Customer Support Enginner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Nubank?** The support is quick and agile, and many questions and changes can be made directly in the app, which makes using the card and app easier. Additionally, the cell phone insurance option is very good and easy to purchase. **What do you dislike about Nubank?** The guy doesn't offer many reward options, besides that you can only get something in return if you have very high usage on your card. It doesn't offer a mileage program. **What problems is Nubank solving and how is that benefiting you?** Nunbank helps me with finances monthly, easy to track card usage, track purchases, available limit still on the card, and the account still yields. ### 22. Clear communication and ease of use, but not attractive for investments **Rating:** 3.0/5.0 stars **Reviewed by:** Victor V. | Senior LATAM EDI/Integration Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Nubank?** Clear communication of the rules, attempt to demystify terms and conditions of service and ease of use of the mobile app. The support is also pleasing and has a good response time, standing out from its main competitors. **What do you dislike about Nubank?** There is a lack of better conditions for return and prominence of products aimed at investment. Direct competitors have more robust platforms and more robust specific marketing. **What problems is Nubank solving and how is that benefiting you?** The ease of use motivates me to recommend the company to people who are far from technology, given its low complexity and good visibility of available resources. ### 23. BEST BANK. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Nubank?** I have been a Nubank user for two years. My financial life has improved a lot in terms of online bill payments, and with the credit card, if you pay the bill, the limit is practically released at the same time. The coolest thing is that I can solve everything online, we don't need to stand in line at banks to solve our problems or pay bills. **What do you dislike about Nubank?** Honestly, I don't see anything major or critical that needs improvement, but you could grant me more credit as I have been a bank user for two years and have a very low limit that is not compatible with my income. **What problems is Nubank solving and how is that benefiting you?** One of the things I requested and they resolved quickly was a refund for an unauthorized purchase, which they did super fast and I had no problems. ### 24. Simplicity and efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Breno C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Nubank?** Simple and friendly interface, always bringing updates and different applications. The focus is on the customer experience, which has been a differentiator, and the very authentic brand identity linked to innovative design concepts. **What do you dislike about Nubank?** There is no flexibility regarding payment dates, and the service channel is very difficult to access through the application. Also sending notifications is not very effective, there is no possibility of customization **What problems is Nubank solving and how is that benefiting you?** In fact, it is not solving any big problem, just presenting itself as an option more connected to current needs, developing a more effective resolution standard and focused on self-solving problems, even though it has proven to be much less innovative than at the beginning of operations. ### 25. amazing support and easy usability **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla N. | Software Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Nubank?** I like the way the platform works and how fast bank transactions are reflected. The speed that the support has to solve problems is also a big differential. I think that made ALL the difference when I chose which platform to use **What do you dislike about Nubank?** Until now, nothing to comment. I usually have a great experience with Nubank **What problems is Nubank solving and how is that benefiting you?** Nubank manages to centralize my accounts and separate/store my money in a simple and accessible way. I feel safe due to the transparency that the platform provides ### 26. I have a Nubank account since 2016 **Rating:** 4.0/5.0 stars **Reviewed by:** Cinthia M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Nubank?** The fast pace app, which you can do everything without the need of having to go to a bank agency. It is super helpful, and it differs a lot from other banks. Customer care is also quite fast. **What do you dislike about Nubank?** I think the last few years were challenging. Since they started to grow as a company, some things were left aside; for instance, you have to pay a lot to cash some money. Also, there are no benefits on its credit card, like having a discount when buying concert tickets etc. **What problems is Nubank solving and how is that benefiting you?** I understand they are improving the investment area, where you can learn more about how to invest and what is best. I would like very much for this improvement ### 27. Practicality and visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Wesley O. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Nubank?** Have a view of each future invoice with detailed values, especially identifying the end of each installment purchase, in addition to adjusting and releasing the limit in a practical way. **What do you dislike about Nubank?** Not having a credit card with attractive benefits and a points program, compared to other financial institutions **What problems is Nubank solving and how is that benefiting you?** Manage and administer specific expenses, mainly control of credit card expenses, with an exact view of the expenses on each bill. ### 28. A lot of freedom and a great interface but with security issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Nubank?** It's easy to open an account; the service offered is, overall, very good. I like the app interface; it's intuitive and complete. The company tries to provide its client with new features and technologies as quickly as possible. **What do you dislike about Nubank?** What I do dislike about Nubank is how it treats its clients in cases of fraud, robbery, theft and kidnapping. I, myself, have never suffered from any of these, but I've read news about people losing a lot of money and having a really hard time with the company in getting their money back. In many cases, so far as I have heard, they couldn't even manage to get their money back. This is an issue that must be addressed and it undermines the trust its clients have in the company, as I have seen happen not only with me. **What problems is Nubank solving and how is that benefiting you?** Nubank makes it easy to deal with all my financial matters without leaving the comfort of my home or even on the go while doing other things. ### 29. Nubank was once a simplifier of banking life **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Nubank?** The best thing is to have an easy-to-use account, with an attached credit card without much bureaucracy. I also like the transparency regarding my credit card expenses. There are improvements to be made, but it is undoubtedly a simpler view of expenses than the average. **What do you dislike about Nubank?** The service, although pleasant, is not very practical. I prefer to be attended to without much fuss, but by a real person and, above all, getting straight to the point that I need to resolve. Moreover, due to the social and inequality aspects in Brazil, it doesn't make much sense to go out with your Bank Account, Credit Card, and investment portfolio in your pocket. It is not safe at all. **What problems is Nubank solving and how is that benefiting you?** Eliminate the bureaucracy of banks. Have prices for products that are quite okay and also make my checking account yield and the integration with the investment portfolio are the biggest for me despite the existing problems in the solution. ### 30. My review on Nubank. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Nubank?** Client servicing is great - at least when I needed them. Also, branding - I feel there's an intangible benefit of being their client (the brand looks and sounds cool). This is by no means the most important aspect I consider when reviewing a bank, but worth mentioning in this case because they do it well. **What do you dislike about Nubank?** In my point of view, Nubank does not provide all services a bank should (at least, not in the best manner). For me, it is just a simple account with one or another add-on. For instance, their investment platform is not complete, rewards programm is far from competitors, no international account, no real-estate financing, etc. Also, they are forcing their loan service (communication about it is quite intrusive), I after reading many reviews online I have several security concerns about leaving my money with them (that's why I have basically $0 dollars there). Nubank is a bank for a very simple usage - and this they do great. But that means they lack behind the competition in many aspects. **What problems is Nubank solving and how is that benefiting you?** Nubank is making financing services more accessible in Brazil. This is not directly helping me, but I know it does for many people that were kinda left out by the traditional banks. ### 31. Although it is a very flexible and simple bank to use, it is not very secure. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Nubank?** I enjoy how simple they are. Everything is incredibly simple to perform within the app. While other banks struggle to perform simple tasks (a excellent example is Bradesco, whose app just feels terrible). Everything in the Nubank app is easy and objective, and you don't have to go to a physical agency to obtain answers on what you need to do. before the advent of Pix, Nubank stood out since it allowed us to transfer money directly to other Nubank accounts without incurring fees. **What do you dislike about Nubank?** So, I no longer feel safe utilizing the Nubank account. If you look at the comments on Twitter and Linkedin, you will notice people who lost a lot of money because their system did not reject suspicious debit or credit card transactions. If someone stole my phone or credit card, I would have to go through a lot of red tape to prove that these were not transactions performed by me, and in most circumstances, Nubank does not give your money back, but other banks (such as Itau) do. My brother experienced the same issue; someone simply stoled his phone and used thousands of reais (4 transactions with the same amount of money, at the same location, during the night) and they did not ban the transactions or return his money. As a result, he just lost his first salary on the new job. It was frustrating. **What problems is Nubank solving and how is that benefiting you?** My brother experienced the same issue; someone simply grabbed his phone and used thousands of reais (4 transactions with the same amount of money, at the same location, during the night) and they did not ban the transactions or return his money. As a result, he just lost his first salary on the new job. It was frustrating. ### 32. I have never felt that my data was safe at Nubank **Rating:** 2.5/5.0 stars **Reviewed by:** Leandro V. | English Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Nubank?** Great online intarface, excellent app. How fast you can solve issues via APP, not having to make calls. This makes life much easier when it comes to being practical. **What do you dislike about Nubank?** I never really felt that the app or the bank itself had enough technology to guarantee that all my data and money were safe in the bank. I would love to see how Nubank can guarantee our money and other relevant data are safe with them **What problems is Nubank solving and how is that benefiting you?** Being one of , if not the first Fintech to arrive in Brazil. This presence has opened a great deal of new fintechs and banks became more and more online and developed. ### 33. Good and fast assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Augusto S. | Analista de Backoffice Financeiro, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Nubank?** I like that my problems are solved really fast, and the app it's really intuitive. Regarding investments, it's a great option for starters. **What do you dislike about Nubank?** I believe their CDI could me a bit higher to be more competitive with the others new players in the market of digital banking **What problems is Nubank solving and how is that benefiting you?** I can manage my money in a fast way and now invest my money using the app. ### 34. Average, nothing different. **Rating:** 2.5/5.0 stars **Reviewed by:** Victor Hugo M. | Security Delivery Senior Analyst - Vulnerability Management , Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Nubank?** Nubank allows you to have a credit card based on the limit of your checking account. It was a good move at the time, but today it is the standard for all digital banks. **What do you dislike about Nubank?** The Nubank UI can be somewhat unintuitive for most people. I was slightly surprised to find out that my card was blocked due to non-payment, until I discovered that the bank does not automatically charge from the checking account. **What problems is Nubank solving and how is that benefiting you?** I didn't use the Nubank much, only when I needed to make online purchases before having my credit card. Neutral experience regarding problem resolutions. ### 35. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Mariana R. | Sales Development Representative Latam, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Nubank?** "It's effortless and completely free to utilize." **What do you dislike about Nubank?** One aspect I dislike about Nubank is the lack of security measures in place. **What problems is Nubank solving and how is that benefiting you?** Nubank has been instrumental in simplifying my financial management and promoting responsible access to credit. Their intuitive app interface and user-friendly features have made it easier than ever to track and control my expenses. Additionally, Nubank's commitment to transparency and education has empowered me to make informed decisions when it comes to borrowing and managing my finances. Overall, Nubank has truly revolutionized the way I approach my financial well-being, offering a seamless and conscientious experience. ### 36. My financial life simplified and with a great customer support service **Rating:** 5.0/5.0 stars **Reviewed by:** Ligia A. | Sr. Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Nubank?** With Nubank it's so easy to solve complex problems. The app UX is very friendly, and the support service it's fantastic. **What do you dislike about Nubank?** Spending money on their credit card could afford us better benefits. **What problems is Nubank solving and how is that benefiting you?** My relationship with banks got much better after using Nubank. They simplified a lot of what used to be very bureaucratic stuffs. ### 37. Great service, beautiful execution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2023 **What do you like best about Nubank?** I like the user friendly UI. The app is super easy to use, onboarding is awesome and different to other banking apps, this one is straight to the point **What do you dislike about Nubank?** I dislike the fact that sometimes the application runs slowly. This has happened a few times over the past month, I don't know if it's a specific version but it is highly annoying **What problems is Nubank solving and how is that benefiting you?** Nubank solves my current account and savings account needs, as well as investment neds (in both fixed and variable income as well as crypto assets) ### 38. Nubank is a good first digital experience **Rating:** 3.5/5.0 stars **Reviewed by:** Jarbas P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Nubank?** Nubank makes life easier by having a simple and intuitive user experience **What do you dislike about Nubank?** Not having points on the credit card and not knowing how to qualify for the ultraviolet. **What problems is Nubank solving and how is that benefiting you?** Nubank unlocks financial bureaucracies, such as, for example, the payment link for companies that dispenses with the use of card machines. ### 39. Nubank is accessible, easy to navigate and provides decent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Nubank?** Ease of use. The app is very intuitive, and all information is readily displayed. Menus are quick and seamless, so using them is very smooth. Comparing to regular banks, the app is very fast and intuitive, with little to no crashes. **What do you dislike about Nubank?** Security is the most concerning part. Despite upgrades, it is still very easy to lose your savings if your phone is stolen. I wish there was a way to see my incoming subscriptions on my credit card data so I know exactly how much I'm spending next month. **What problems is Nubank solving and how is that benefiting you?** Having a bank account free of maintenance charges is excellent. It also tracks new bills tied to my social security number and allows me to pay them even before I receive the email containing said bill. ### 40. Great bank easy to use, gives me control of my finial life **Rating:** 5.0/5.0 stars **Reviewed by:** Jade G. | Intake Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Nubank?** I really like how Nubank feels like a new experience to me, I really like how it has a colourful card and it really encourages me to pay off my credit card with discounts for paying early. I like how it's not a savings or checking account it's simply just an account which allows the money to be deposited and always earn. I also like how there's no limit of number of transfers which is a very unique feature **What do you dislike about Nubank?** I don't love how high the fees are but I think the rewards do come with the high fees and I like how you can withdraw money anytime without losing income unlike a lot of other bankings **What problems is Nubank solving and how is that benefiting you?** I think it benefits the community by allowing people to grow their funds. I also really like how people are not losing money with withdrawing even though they are gaining those Investments you're not taking a loss banking with nu Bank. I also love how it benefits My Life by getting the benefit program from MasterCard and I'm able to withdraw cash whenever I need which is super helpful ### 41. nubank is a great bank i have never had any problems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Nubank?** No Abusive Fees: One of the best things about Nubank is the lack of abusive fees. I feel relieved that I don't have to deal with annual fees or other surprise fees. Knowing that I am saving money on unnecessary fees is a big plus. **What do you dislike about Nubank?** Customer Service: While many users praise Nubank's customer service, there are some reports of negative experiences with support. Some users mention difficulties in contacting support or resolving specific issues. **What problems is Nubank solving and how is that benefiting you?** Traditional banking complexities: Nubank simplifies the banking experience by eliminating many of the complexities associated with traditional banks. This includes reducing bureaucracy, eliminating unnecessary paperwork, and providing a streamlined and user-friendly digital interface. As a result, customers can access and manage their finances more easily and efficiently. ### 42. At Nubank, I have convenience and my money earns interest **Rating:** 5.0/5.0 stars **Reviewed by:** Suellen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Nubank?** The app is easy to use and has no fees. **What do you dislike about Nubank?** There is no way to deposit my physical money and I have fees if I want to make a withdrawal. **What problems is Nubank solving and how is that benefiting you?** Receive payment from my clients and automatically the money yields ### 43. Easy to use, user-friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno G. | Network Analyst Sr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Nubank?** the application rarely has a problem, it is fast and easy, I can perform all operations **What do you dislike about Nubank?** The credit line available is below my expectations, in other banks I have much more purchasing power **What problems is Nubank solving and how is that benefiting you?** Better manage credit card payments, I can easily advance purchases in installments. ### 44. Everything a Brazilian small business would need in 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Luiz C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Nubank?** Service is excellent, it has every single product that I might need as a small business in 2023, including exchange, which helps me not only getting paid from my Brazilian but also my international clients. **What do you dislike about Nubank?** Hard to come up with any complaints about Nubank. It always worked well for me. **What problems is Nubank solving and how is that benefiting you?** Nubank helps me keep my business finances organized and lets me receive payment not only from my Brazilian but also from my international clients. Support is also great. ### 45. I heard about you before **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Nubank?** User-Friendly Mobile App, offers a highly intuitive and user-friendly mobile banking app. The app provides a seamless and convenient experience for customers to manage their finances, make payments, track expenses, and access various banking services on-the-go. **What do you dislike about Nubank?** Limited Physical Presence, As a digital bank, Nubank primarily operates through its mobile app and online platform. While this offers convenience for most users, some individuals may prefer or require in-person services **What problems is Nubank solving and how is that benefiting you?** Accessibility, provides access to financial services to a wider population by offering a streamlined and user-friendly mobile banking experience. They strive to make banking services more accessible to individuals who may have faced challenges with traditional banks, such as high fees, complex processes, or limited access to credit. ### 46. Simple and fast to use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2023 **What do you like best about Nubank?** The user interface looks simple and intuitive, always easy to find what I need. **What do you dislike about Nubank?** Sometimes the app glitches and the some services become unavailable, but gets back to normal quickly. **What problems is Nubank solving and how is that benefiting you?** Not having to go to the bank in order to manage my account ### 47. Very friendly app. **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro Ian G. | Tax Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Nubank?** The app is very easy to navigate. Even elderly people can use it without doubt. **What do you dislike about Nubank?** It is tough to communicate with a personal assistant, mostly robot chats. **What problems is Nubank solving and how is that benefiting you?** Nubank was the first digital bank in Brazil which provided a free credit card to your customers. ### 48. User friendly bank platform **Rating:** 4.5/5.0 stars **Reviewed by:** Marina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Nubank?** I really like the Nubank platform. Is very easy to solve any problems, to get information and to do make transactions in their platform. **What do you dislike about Nubank?** Not getting miles by using my credit card. **What problems is Nubank solving and how is that benefiting you?** Daily finances transactions. ### 49. Best and fast service **Rating:** 5.0/5.0 stars **Reviewed by:** Wesley N. | Tech Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Nubank?** The easy way to find and do almost things with app **What do you dislike about Nubank?** No miles and vip lounges in you Mastercard black **What problems is Nubank solving and how is that benefiting you?** About invest with Nuinvest, some monthly savings with new boxers ### 50. Excelent! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Nubank?** Flow while I want to user for transfer. Thanks! **What do you dislike about Nubank?** Improve animation in the app. The animation help to app to be more UX **What problems is Nubank solving and how is that benefiting you?** Communication with money around the world ## Nubank Discussions - [What is pix in Nubank?](https://www.g2.com/discussions/what-is-pix-in-nubank) - [Why is Nubank successful?](https://www.g2.com/discussions/why-is-nubank-successful) - [How good is Nubank?](https://www.g2.com/discussions/how-good-is-nubank) - [Limit of credit](https://www.g2.com/discussions/limit-of-credit) - 1 upvote - [How do we implement Nubank features on other similar credit cards in Canada and US ?](https://www.g2.com/discussions/27340-how-do-we-implement-nubank-features-on-other-similar-credit-cards-in-canada-and-us) - [View Nubank pricing details and edition comparison](https://www.g2.com/products/nubank/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A42%3A35+-0500&secure%5Bsession_id%5D=ac9349f8-ddb1-4fa6-a8b1-89e0cec049f8&secure%5Btoken%5D=4e74ed69a57b73f6e25378c75ae696c9dac88948cf449be73b6a956475dd643b&format=llm_user) ## Nubank Features **Card Management** - Card Types - Card Controls - Card Personalization - Configuration - Fulfillment - Replacement **Controls** - Tokenization - Security - Card Networks - Integration - Testing - APIs ## Top Nubank Alternatives - [Pleo](https://www.g2.com/products/pleo/reviews) - 4.7/5.0 (1,417 reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (8,924 reviews) - [Emburse Spend (formerly Abacus)](https://www.g2.com/products/emburse-spend-formerly-abacus/reviews) - 4.5/5.0 (1,103 reviews)