Nubank Reviews & Product Details

In general the informations are clear and easy to find. The most used buttons are in a very good position. But when a "heavy user" wants more information it's hard to find and more difficult to understand the logic Review collected by and hosted on G2.com.

As 'heavy user" I mean users that usually is interested in more than one feature. The "caixinhas" feature is very useful but there's no information on how the withdraw works from tax perspective. For example, we know that in BR you pay from 22% till 15% of taxes over the earnings. If I split the money into different caixinhas it's not clear if the money will be taxed over 15% or 22% (depending on the deposit date). On "tesouro direto" you don't have the option to withdraw your "newest"money. You will always withdraw the oldest money (that pays less taxes). But thinking on the "caixinha" as a money for the long run, how this money comunicates between the main account and the caixinhas? If I keep part of the money on the caixinha and keep doing transactions with the main one, am I affecting the caixinha money? It's not clear. Review collected by and hosted on G2.com.

- Reliability and availability (the products are available 24/7 for you to use)

- Customer support is excellent

- Ease of use

- Innovation focused on making navigation easier Review collected by and hosted on G2.com.

- I don't see it as a downside, but Nubank was created to be a day-to-day bank. They do perfectly, but they are limited when we talk about investments and other financial products, such as credit card miles. Also, the Ultravioleta card was very restricted, and there is no clear rule explaining how to get one. Review collected by and hosted on G2.com.

Nubank offers solutions along with good user experience. They turned boring and complicated banking tasks into easy digestible experiences, helping the users complete their tasks with confidence and security. They also offer innovative solutions to outdated services. Review collected by and hosted on G2.com.

I think they're a little bit slow on releasing some basic features when comparing to other banks now that are also investing on experience after Nubank disrupting the market. But other than that, they are great. Review collected by and hosted on G2.com.

I like how easy it is to create an account. Also, the support team is excellent and is there to help anytime. Whenever I needed to talk with some to resolve something, I got the answer and solution. Review collected by and hosted on G2.com.

I don't like that calling and talking with someone is now easy. Sometimes you would like to speak and explain your situation better, but getting the correct information in the text can sometimes be challenging. Review collected by and hosted on G2.com.

Great UI, this app is a world first class quality software, provides dark theme. And stable services. Unavailabilities are very common in traditional banks, while using nubank we know we can trust and everything will run smooth. The updates are smooth also, most made with feature flags. Review collected by and hosted on G2.com.

Honestly I enjoy everything from the app, from the financial services, to the consumer relationship. The credit card, at the beginning of the bank was hard to get, a lot of people still today have problems to get an approved credit card. Me personally, don't. Review collected by and hosted on G2.com.

With just a few clicks, I was able to create an account and gain access to financial services. The user-friendly interface made navigation a breeze, and I appreciated how seamlessly everything was integrated.

Furthermore, the prompt response from the customer support team was truly commendable. Any query or concern I had was promptly addressed, demonstrating a commitment to excellent customer service. Their willingness to assist and resolve issues in a timely manner gave me the confidence that my financial matters were in capable hands.

The all-digital nature of this fintech platform is a game-changer. From opening accounts to managing transactions, everything can be done conveniently from the comfort of your home or while on the go. The platform's secure infrastructure ensures that personal information and financial data are safeguarded, adding an extra layer of peace of mind. Review collected by and hosted on G2.com.

The platform lacks a rewards program or loyalty points, it's important to keep in mind that these are additional features and not essential to the core functionality of the platform. Review collected by and hosted on G2.com.

What I like the most about Nubank is their customer-centric approach. They have reimagined banking by placing the customer at the heart of everything they do. With their emphasis on user experience, transparency, excellent customer service, innovation, and financial education, Nubank has truly set the bar high for modern banking institutions. Review collected by and hosted on G2.com.

Although Nubank offers a range of financial services, such as savings accounts, credit cards, and investment options, their product portfolio may not be as extensive as some traditional banks. This limited range of products may not meet the diverse needs of all customers, especially those seeking specialized banking services. Expanding their product offerings could enhance their appeal to a broader audience. Review collected by and hosted on G2.com.

Nubank brings a lot of quality of life features compared to other banks (both traditional and digital ones).

When investing, Nubank also has some solutions that help you understand what is happening with your money, focusing on new investors rather than bringing a lot of confusing terms from other traditional investing apps. Review collected by and hosted on G2.com.

In the first years of Nubank, it had excellent chat support. But nowadays, its support has reduced in its quality. It might be a consequence of the significant growth of the company.

NUBR33 was my first contact with stocks, and how Nubank presented it initially felt awesome. But in the end, it was a nightmare where I lost half of my invested money due to the unfair pricing of its stock when it started. So it is something that I will carry with me, I like Nubank, but I will never again trust in what the company says with a hundred percent faith. Review collected by and hosted on G2.com.

The easy way I can solve my problems - before digital banks came through, it was only possible going to the physical bank.

Other thing that makes me feel valuable is their CX, they work really hard to answer fast and in a polite way! Review collected by and hosted on G2.com.

Even having the FGC security till 250k I feel that anytime I can suffer a robbery or a hacker invasion, and lose everything. Maybe it's just my insecurities since I have all my money there Review collected by and hosted on G2.com.

Its services, such as life insurance, house insurance, etc., are affordable, and the ease of use of its app. Also, it issued me a credit card when I most needed it, and even though its credit limit was not so great at first, it trusted me with one. Additionally, the functionality added to thet app that allows you to control your financial situation is helpful. Review collected by and hosted on G2.com.

It is not something I need now, thank God, but its interest rate is not the best or, better, the lowest out there, should I ever need it. I wish NuBank could offer better interest rates for its clients. Review collected by and hosted on G2.com.