It's easy to set up and use. It plays well with many other SaaS systems that we use and the staff are approachable, friendly, and solution-oriented. If you have issues, Novi doesn't make you file a ticket that gets answered by an anonymous email address. You just open the chat window in the site backend, and you're talking with a team member whose name you know (and who you've probably talked with before) within minutes.
They've worked to build a strong customer community. They treat their customers like they are members of a user association (most of their staff are former association staff, I think) Review collected by and hosted on G2.com.
The only thing that Novi does not currently do that we want is facility member-to-member communications. It does connect to other platforms that do that, so it's not a huge issue.
Novi did not have all the bells and whistles that we wanted when we started with them a few years ago, but they've been very responsive to feedback and requests, and have added many new features that we've requested. So we're optimistic about future improvements. Review collected by and hosted on G2.com.
Hi Ben! Thanks for leaving us such an amazing review! It's great to hear that you appreciate the community of associations we've built. It's something we've relied upon to get us where we are today. I'm so glad that our team has continued to exceed your expectations year after year. Speaking of future improvements... we'll be launching a brand new tool to engage with your members very shortly. It's something that I'm personally excited about! Keep your eyes posted for our release notes at the end of this month. :)
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