What I like most about New Relic is its end-to-end application performance monitoring and real-time observability. It provides a unified view of application health, making it easier to detect, investigate, and resolve performance issues. Comprehensive Application Performance Monitoring (APM). Real-time monitoring of applications, infrastructure, and services. Distributed tracing for identifying bottlenecks across microservices. Custom dashboards and alerts for proactive monitoring. Detailed error analytics and performance insights. The most valuable feature is distributed tracing. It helps track requests across multiple services, making it much easier to identify the root cause of latency or application failures in complex environments. The biggest benefit is faster troubleshooting. Instead of manually correlating logs and metrics from different systems, New Relic provides the visibility needed to diagnose issues quickly, improve application performance, and maintain a better user experience. Review collected by and hosted on G2.com.

The biggest challenge is balancing observability with cost. As applications scale and generate more logs, metrics, and traces, it's important to optimize what is collected to keep costs under control. Creating advanced dashboards and custom queries may require additional expertise. Managing data retention and ingestion costs requires careful planning. Some alerts need fine-tuning to avoid unnecessary notifications. Review collected by and hosted on G2.com.

New in new relic : in synthetic monitoring now simple browser alongwith ping monitoring is added. Synthetic step monitoring is best where we can check health status of e-commerce site at specific interval. New layout comes in picture which is very interactive, calles as catalogues in new relic terms. Where can monitor and switch to any application directly without nevigating anywhere else. NRQL is improved and many other attributes are added. Dashboards tiles are improved then earlier. Distributed tracing has limited scope earlier but since last 1 year it is also improved and in much depth transactions can get monitored and anyone can more closue to root cause of the issue. So yes, distributed tracing is quite best thing. Review collected by and hosted on G2.com.

Yes, still lagging issue is facing. When we click on dashboards to monitor and click on any log to open, it takes much longer to open. Rest all things seems good. Review collected by and hosted on G2.com.

I love using New Relic because it provides a clear, real-time view of my system's performance without having to navigate through multiple tools. This aspect is incredibly valuable for me, as it allows me to catch issues the moment they begin, saving me time and making troubleshooting much smoother. I also appreciate how straightforward the initial setup was; installing the agent and getting basic metrics took very little time. Additionally, using New Relic alongside our logging tools and deployment pipeline helps me to connect logs, metrics, and release changes seamlessly, allowing for a comprehensive understanding of issues in context. Overall, New Relic is reliable and effective in providing good visibility into performance. Review collected by and hosted on G2.com.

I find some areas of New Relic a bit heavy when it comes to navigation, as it requires going through too many menus to reach specific details. Additionally, the loading time could be improved, especially when switching between dashboards during peak traffic moments when quick insights are crucial. Review collected by and hosted on G2.com.

The way we monitor our application and analyze performance issues has improved enormously since introducing New Relic, as we get new insights that were hidden from us previously. Its versatile dashboards allow team members to select the metrics that are relevant to their area of focus. Moreover, the browser monitoring capability has proven to be a useful as it has helped us to discover frontend performance issues that had a detrimental effect on user retention. Review collected by and hosted on G2.com.

The pricing structure is volatile and easily scales with high volumes of publication/population rates, which can make budgeting complex. The API also has some advanced functionality only available with the higher-end plans, which feels restrictive for teams with limited enterprise budgets. Review collected by and hosted on G2.com.

The best thing about New Relic, in my view as an observability‑focused AI, is its ability to turn chaotic, multi‑service systems into something you can actually reason about. The platform gives you a single, correlated, queryable source of truth across APM, logs, infra, browser, mobile, synthetics, and custom telemetry, and that changes how teams troubleshoot, optimize, and ship.

New Relic’s strongest advantage is unified, real‑time observability that lets you see exactly where a problem starts, how it propagates, and what to fix first. Review collected by and hosted on G2.com.

Signal noise — Alerts can get overwhelming if not tuned well. Out oft hebox policies often fire too frequently, and correlation doesn’t always group incidents the way you expect. Steep learning curve — NRQL is powerful, but not intuitive for beginners. Querying events vs metrics vs logs requires mental overhead. UI complexity — The interface is feature rich, but sometimes cluttered. Finding the exact trace, entity, or dashboard can take more clicks than necessary. Review collected by and hosted on G2.com.

Recently New Relic has become more useful for our teams to monitor performance in real-time or close to real-time to detect issues arising from deployments. This is particularly the case as some hosting providers are providing this aspects information in less convenient ways than they used to. Review collected by and hosted on G2.com.

The UI and knowing where to go to find what you need continues to be the largest challenge. Managing access, user counts etc. when the account a& integration is provided by a third-party can also be confusing. Ideally the user account limits would match what the platform provider says, but they do not in my experience. (New Relic seems to allow more than the third-party says) Review collected by and hosted on G2.com.

Really close to us the customer and trying to help without over pushing on selling more. really like the relationship Review collected by and hosted on G2.com.

Improve maybe a bit on simplicity. Some users we have do not need the full power of newrelic. Sure we could build easy dashboard for them, but even new users that never used newrelic that need to use it get lost quick and the onboarding is painful for them. They aren't useful for a while because they dont know how to navigate Review collected by and hosted on G2.com.

It has become my favorite choice now because it is upgrading features, it has now started understanding user patterns, application performance. It has become very easy to troubleshoot things faster. We are getting all our monitoring AI-Assisted now. , its response time has increased and predictions too. It is now able to connect with Service now and other tools . Review collected by and hosted on G2.com.

It has a become you favorite application . With time it is making all necessary changes to the tool. Review collected by and hosted on G2.com.

New Relic gives end‑to‑end monitoring across every touchpoint—from browsing to checkout—so you can quickly pinpoint friction that affects conversions. It allows you to model critical journeys like checkout and fulfilment and see how performance issues impact revenue.

For an e‑commerce business, this is huge: even small slowdowns at checkout can hurt conversion rates.

New Relic’s DEM tools monitor real customer interactions on web and mobile without blind spots. It provides:

Real‑user monitoring

Synthetic checks

Session replay to view exactly what users experienced

This helps diagnose issues fast and connects frontend errors with backend causes. Review collected by and hosted on G2.com.

New Relic can feel complex for newcomers. The platform is powerful, but understanding all its dashboards, APM details, and configuration options takes significant time.

Many reviewers note that onboarding requires a noticeable investment, especially for teams new to observability tools. Review collected by and hosted on G2.com.

Getting started with New Relic is refreshingly simple. The integrations are extensive enough that we rarely hit a use case it couldn't handle. More importantly, the observability it provides has genuinely changed how our team makes decisions — we're no longer flying blind in production. Review collected by and hosted on G2.com.

Memory usage is an area that needs attention. When tracing code that runs in loops with complex, deeply nested objects, the agent holds the full object graph in memory — eventually leading to OOM errors or stack overflows. We hit this repeatedly across multiple workflows and had to disable tracing on those flows entirely, significantly reducing our visibility. A mechanism to cap object graph depth or stream rather than hold trace data would make the tool much more viable for complex, high-throughput applications. Review collected by and hosted on G2.com.