--- title: ITRAK 365 Reviews meta\_title: 'ITRAK 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how ITRAK 365 works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 19 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- ### ITRAK 365 Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **customizability** of ITRAK 365, enjoying tailored forms that meet their specific needs. [(1 mentions)](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1353711&qs=pros-and-cons#reviews) Users value the **customization options** in ITRAK 365, allowing tailored forms and settings to meet specific needs. [(1 mentions)](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1353862&qs=pros-and-cons#reviews) Users value the **streamlined data management** of ITRAK 365, which transforms paper information into insightful dashboards effortlessly. [(1 mentions)](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1996893&qs=pros-and-cons#reviews) Users find that **data tracking is streamlined** with ITRAK 365, enabling valuable insights from previously unused information. [(1 mentions)](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1353907&qs=pros-and-cons#reviews) Users praise the **easy setup** of ITRAK 365, making transitions from paper to digital incredibly seamless and straightforward. [(1 mentions)](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1996891&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ITRAK 365 ##### 1. Customizability Users value the **customizability** of ITRAK 365, enjoying tailored forms that meet their specific needs. [ See 1 mentions ](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1353711&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Very flexible platform" What do you like about ITRAK 365? The ability to customize the forms with the various field types and their settings. ##### 2. Customization Users value the **customization options** in ITRAK 365, allowing tailored forms and settings to meet specific needs. [ See 1 mentions ](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1353862&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Very flexible platform" What do you like about ITRAK 365? The ability to customize the forms with the various field types and their settings. ##### 3. Data Management Users value the **streamlined data management** of ITRAK 365, which transforms paper information into insightful dashboards effortlessly. [ See 1 mentions ](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1996893&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Getting information that used to be on paper checklists in ITRAK has given us actionable insights" What do you like about ITRAK 365? The data that ITRAK collects has always been available in our paper forms, but there was never much we could do with it. ITRAK has streamlined our pro ##### 4. Data Tracking Users find that **data tracking is streamlined** with ITRAK 365, enabling valuable insights from previously unused information. [ See 1 mentions ](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1353907&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Getting information that used to be on paper checklists in ITRAK has given us actionable insights" What do you like about ITRAK 365? The data that ITRAK collects has always been available in our paper forms, but there was never much we could do with it. ITRAK has streamlined our pro ##### 5. Easy Setup Users praise the **easy setup** of ITRAK 365, making transitions from paper to digital incredibly seamless and straightforward. [ See 1 mentions ](https://www.g2.com/products/neosystems-itrak-365/reviews?filters%5Bsentiment_snippet%5D=1996891&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Getting information that used to be on paper checklists in ITRAK has given us actionable insights" What do you like about ITRAK 365? The data that ITRAK collects has always been available in our paper forms, but there was never much we could do with it. ITRAK has streamlined our pro ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 1/30/2025 "Getting information that used to be on paper checklists in ITRAK has given us actionable insights" 5/5 What do you like best about ITRAK 365? The data that ITRAK collects has always been available in our paper forms, but there was never much we could do with it. ITRAK has streamlined our processes and allowed us to gain valuable insights by consolidating the information we already had into an easy to understand dashboard. The switch was easy, as soon as the forms were created it was seamless for our staff to switch from our old paper lists to the app. Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? There was a little bit of confusion about how to edit the lists in the beginning but I think that was our misconception, once we were shown by the ITRAK team it made sense and has been easy since Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? ITRAK is consolidating the existing information found in paper lists and making it easier to track and maintain consistency in completing tasks, the convenience of finding all the data we need in a simple and straight forward dashboard has allowed us to make better, faster decisions to ensure our staff are completing all necessary tasks Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nigel N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nigel N.") NN Nigel N. Ski Technician / Customer Service Representative Small-Business (50 or fewer emp.) 8/14/2024 "ITRAK 365 streamlined our restaurant processes, making it easier to track and manage locations." 5/5 What do you like best about ITRAK 365? ITRAK allows me to see what is happening in the restaurant, without physically being there. We have set up checklists, to ensure all procedures are followed every single day. Staff are required to take before and after pictures of critical tasks. If there are issues, staff can create action items so management is aware of the issue. Managers can then create a corrective action and assign it to an employee. Before ITRAK, we were using paper checklists, which was not effecient. Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? So far, there has not been any downside. Navigating the app, using and submitting forms on a daily basis is easy. All staff picked it up after only one day of use. Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? ITRAK saves me and my staff time. I no longer need to drop into the restaurant every day to ensure my staff are doing what is required. They way we have ITRAK setup, it keeps all of the staff accountable, and all I have to do is log in and look at my Power BI Dashboard to ensure tasks are being completed consistently and properly. This has allowed me to take on management of two restaurants now, and I would argue I am less busy now with two restaurants and ITRAK then I was with only one restaurant before ITRAK. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Shane B. Quality and Compliance Manager Enterprise (\> 1000 emp.) 8/20/2024 "Versatile, flexible and customisable" 5/5 What do you like best about ITRAK 365? very flexible and can be customised to suit our internal processes. Works with the MS suite of products and team are always helpful. the mobile platform is clean and simple for our front line workers to use. Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? There is nothing that I can think of right now Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? HS&E reporting, training, auditing and inspections Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SN Spencer N. Marketing Specialist Small-Business (50 or fewer emp.) 8/14/2024 "Very Configurable Platform" 5/5 What do you like best about ITRAK 365? how easy it is to build forms in the back end and launch them throughout my organization Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? Nothing, Itrak is the best software for all buisness purposes Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? its helping us manage our EHS and operational data Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 8/26/2024 "Very flexible platform" 4.5/5 What do you like best about ITRAK 365? The ability to customize the forms with the various field types and their settings. Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? Not much actually. However, a faster sync time for those that don't sync often would be fantastic! Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? We need a mobile/offline solution for our field staff, and we need them to have access to information quickly and no matter their coverage. ITRAK 365 provides that ability and therefore puts safety planning at the fingertips of our employees. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Amanda B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda B.") AB Amanda B. Weighmaster Mid-Market (51-1000 emp.) 8/14/2024 "Have had excellent help and training while setting up a second company." 5/5 What do you like best about ITRAK 365? The support i've gotten while setting up another company has been excellent. Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? So far there has veen nothing that ive disliked. Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? The need to add a new division of our company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sarah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah B.") SB Sarah B. Operations Coordinator Small-Business (50 or fewer emp.) 10/20/2022 "Great Software for Our Business" 4.5/5 What do you like best about ITRAK 365? I really like that we have real-time data and reporting for our business. I like the integration with Power BI apps and customizations we are able to create. I also liked being able to set up the way forms and reports are laid out for our users which helps them in their day to day of filling everything out. Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? Initially, I found setting up the forms and the employees hard. There were all these extra steps you needed to do for things to work, but you didn't always know what needed to be done. But the team at iTrak offers great support and assists you with any issues. Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? iTrak helped us with real-time reporting, getting management the reporting they need quicker and helping the environment by going paperless, which also helps us with our ESG commitments! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Michelle M. Quality Assurance Administrator Small-Business (50 or fewer emp.) 2/1/2023 "Processing audit results" 3.5/5 What do you like best about ITRAK 365? Easy to search company names and find previous years' data. Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? The scores don't pull through to the profile account and have to be generated manually. Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? It's bringing all of our data into a central location. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 10/6/2022 "Easy Scalable Interface" 5/5 What do you like best about ITRAK 365? In my opinion, I like the customer service as we have some great reps that are always willing to help out when in need. Secondly, it is user-friendly for our end users, and we are also able to make changes as required with little to no issues. Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? We are not utilizing D365 in our organization to its full potential; a few areas within our business could use this tool (HSE documents vs SharePoint, Maintenance logs could be housed in ITRAK). Another thing I dislike is when making some changes to our data, it will backdate the data on documents; For example, we have changed approvers on some records and when we do that, any previous records to that approver will be updated with the current approver, which may give us issues in the event of an audit Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? We utilize ITRAK for HSE and operation forms- ITRAK benefits us with tracking and storing documents. Operation users seem to have no issues navigating throughout the system. We have increased productivity and can pull ITRAK data into some of our reporting solutions, which is excellent! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 9/23/2022 "Itrak 365" 5/5 What do you like best about ITRAK 365? Neo Systems has continued to provide excellent support for our company and the team is highly skilled not only technically but in understanding our business and our safety program requirements Review collected by and hosted on G2.com. What do you dislike about ITRAK 365? The system itself works but does run on the Microsoft Dynamics platform which can add some more complexity when dealing with licenses and managing users in the system. Review collected by and hosted on G2.com. What problems is ITRAK 365 solving and how is that benefiting you? The biggest problem that Itrak 365 solves for us is being able to create forms to capture the information we need and make it available for our field crews. Collecting the data and displaying reports in Power BI has been a powerful asset to us as well as utilizing Power Automate with the system. Review collected by and hosted on G2.com. 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