MSG91 Reviews (199)

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MSG91 Reviews (199)

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4.5
199 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent support provided by MSG91, highlighting the team's responsiveness and helpfulness during setup and troubleshooting. The platform is valued for its ease of use and reliable message delivery across multiple channels, making it a dependable choice for businesses. However, some users note that the user interface could be improved for better navigation.

Pros & Cons

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AK
Arvind K.
IT Manager
Enterprise (> 1000 emp.)
More Options
"Reliable Enterprise Messaging with Easy APIs and Strong Delivery Rates"
5/5
What do you like best about MSG91?

MSG91 is a reliable platform for OTP, SMS, and WhatsApp communication. The delivery rate is good, APIs are easy to integrate, and services are generally stable. Support response can be improved, but overall it is a good solution for enterprise messaging needs. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

There are no major issues, but customer support response time could be faster in some cases. Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91
Editedit

Hi Arvind!

It is a privilege to serve as the communication partner for your healthcare facility. In the Hospital Industry, we recognize that every SMS, OTP, and WhatsApp notification is a vital link between your medical staff and your patients. We are pleased that our reliable enterprise messaging and easy API integration have helped streamline your healthcare communication and enhance operational efficiency.

We hear your feedback regarding support response times loud and clear. To ensure our assistance is as fast as our message delivery rates, we are expanding our technical support team and deploying advanced automation to provide maximum availability. Our goal is to ensure that your hospital's messaging needs are backed by instant, expert help at all times.

Thank you for your 4-star rating. We are dedicated to earning that 5th star by providing the most dependable and scalable messaging infrastructure for your growing patient care requirements. We would love to know specifically what we can do to earn that final star from you......we are fully dedicated to get it done...

It’s your support that makes this journey worth it. We’re in the business of messages, but we truly value the bond we share with you.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
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"Nishant’s Exceptional Support Made Every Step Easy"
5/5
What do you like best about MSG91?

I’d like to sincerely appreciate the excellent support and collaboration from Nishant and the MSG91 team.

Nishant has been extremely responsive and supportive throughout our engagement. His quick turnaround, strong automation and CPaaS knowledge, and clear guidance on partner use cases made the overall experience smooth and efficient. His ability to provide instant clarity and practical solutions has been highly valuable.

MSG91 continues to stand out as a reliable and partner-friendly CPaaS platform, offering a unified suite of WhatsApp, SMS, Voice, Email, RCS, and automation solutions, backed by strong APIs, compliance, and dependable support.

Looking forward to strengthening this partnership further. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

The ui look uninutivie and clumsy. Other than that we are good with them. Review collected by and hosted on G2.com.

Vignesh S.
VS
Vignesh S.
CEO
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"Seamless WhatsApp Notifications with Great Support"
5/5
What do you like best about MSG91?

I use MSG91 for sending WhatsApp notifications and I'm happy with its simple and efficient API. They offer great pricing which makes the service cost-effective. The simplicity of using webhooks for sending notifications is a plus. The initial setup was very easy, and I appreciated the good support during onboarding. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

I think the UI looks a little old school. Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91
Editedit

Hi Vignesh!

It’s inspiring to see how your real estate business is scaling up with our communication tools! At MSG91, we are truly glad to be the best communication partner for your platform, and we’re thrilled to hear that our straightforward API and simple webhooks made your initial setup a breeze.

A huge thank you for using our WhatsApp API to provide a seamless experience for your clients. Whether it’s sending property verification alerts, payment notifications, secure OTPs, or sharing personalized important documentation, we are happy to be the engine behind those connections.

We take great pride in being one of the most affordable WhatsApp service providers in the industry, offering Meta’s pricing with no markup added, because we believe clear, cost-effective pricing is key to building trust.

We’ve also noted your feedback regarding our UI. While we currently focus on a high-performance DIY platform experience, we are constantly working on modernizing our interface to make it as sleek as it is functional. Please keep such feedback coming, as it truly helps us build a better experience for you!

Your support is what keeps our engines running. Being bootstrapped means every bit of customer's trust counts the most, we’re fuelled by caffeine, constant hustle, and you.

devanshi t.
DT
devanshi t.
More Options
"Reliable Communication Platform with Stellar Support"
4.5/5
What do you like best about MSG91?

I've been using MSG91 for our communication workflow, and the platform has been really reliable. I really appreciate their support team, who are always available and quite quick to respond. It's easy to connect with them whenever needed. MSG91 also helps me integrate WhatsApp with my website. The initial setup was quite easy, which was great. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

nothing Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91
Editedit

Hi Devanshi!

Thanks for choosing the MSG91 WhatsApp Engagement Platform for your business communication and workflows, getting you up and running without the technical headache is exactly what we aim for.

Our support team is always just a message away, and they’ll be so happy to hear your kind words! We know how important it is to have a helping hand when you need it, so we’ll always be here to make sure things run smoothly for you.

We honestly look forward to more such feedback from you; it’s the secret sauce that helps us improve continuously and build better tools for your business.

Karthik N.
KN
Karthik N.
Chief Executive Officer
Small-Business (50 or fewer emp.)
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"MSG91 - The right choice for your OTP services."
4.5/5
What do you like best about MSG91?

The product offering, security and usability of the platform and the methodology of OTP service is excellent. It is easy to implement and integrate. The support team is proactive and quick to respond and give easy to implement resolutions. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

Nothing about MSG91 is bad. It is a very good platform. Review collected by and hosted on G2.com.

Rohit Y.
RY
Rohit Y.
More Options
"Excellent support and simple setup"
4.5/5
What do you like best about MSG91?

The support from MSG91 has been quite good for me. Whenever I called, I definitely received a response. Pratyaksh Ji and his team understood my needs well and supported me, which I really appreciated. The dashboard setup was simple and easy to understand, and I found it convenient. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

N/A Review collected by and hosted on G2.com.

Jonie J.
JJ
Jonie J.
Head of marketing solution
Small-Business (50 or fewer emp.)
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"Streamlined Communication with Reliable Delivery and Support"
4.5/5
What do you like best about MSG91?

I like MSG91 for its reliable message delivery and easy-to-use APIs. It's great to manage multiple communication channels from a single platform, which includes SMS, WhatsApp, email, and OTPs. I also appreciate its scalability, quick setup, and efficient customer support. The initial setup was quick and straightforward with clear documentation and easy API integration. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

It could improve by offering more advanced analytics and slightly more intuitive reporting dashboard. Review collected by and hosted on G2.com.

Ayush C.
AC
Ayush C.
Data Analyst
Mid-Market (51-1000 emp.)
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"User-Friendly, Pocket-Friendly All-in-One for Customer Support"
5/5
What do you like best about MSG91?

User-friendly and pocket-friendly, this is an all-in-one application. It offers a solid solution to many customer support problems in one go, making it easier to handle most support needs from a single place. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

No cons found yet. I haven’t noticed anything negative so far, but I still need to explore it more to get a clearer sense. Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91
Editedit

Hi Ayush!

It’s fantastic to hear such positive feedback! MSG91 aims to be one of the most affordable omnichannel communication platforms for businesses, providing a total DIY platform experience. It is great to see you using WhatsApp Business Marketing to connect with your audience and manage your support needs so effectively.

A huge thank you for choosing Hello—the ultimate customer support platform. We are thrilled that our AI Chatbot is helping lower your support agents' load by closing tickets automatically and resolving your clients' queries instantly. We're especially glad you're enjoying the AI Chatbot creation in minutes and Voice support, as these tools are designed to make your query resolution even more efficient.

Since you mentioned you are still exploring, we can't wait for you to discover even more ways to streamline your workflow and more feedbacks.

If you ever have a single doubt, just let us know, our support team is always happy to help.

Thank you for trusting us with your customer engagement and being a part of the MSG91 community!

Prakhar S.
PS
Prakhar S.
Technical Architect
Mid-Market (51-1000 emp.)
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"Quick, Reliable Support from the MSG91 Account Manager and Team"
5/5
What do you like best about MSG91?

Quick support from MSG91 account manager and team. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

don’t have any dislikes as such about MSG91. Review collected by and hosted on G2.com.

Rajeev K.
RK
Rajeev K.
Director
Small-Business (50 or fewer emp.)
More Options
"Great service"
5/5
What do you like best about MSG91?

Prompt customer support and step by step helping Review collected by and hosted on G2.com.

What do you dislike about MSG91?

Some time 20 mnt slot looks not sufficient and in that case next slot is generally not available. Review collected by and hosted on G2.com.