How easy is to navigate and use. And how there is always a tool to do something. How is updated regularly and it can adapt to many business and workflows. I also like the fact that it works with the current times and it adapts to what is coming, such as AI. I use it regularly for multiple purposes and it reduces the amount of my job. Monday.com workers are extremely useful and easy to reach when I need them. I would like to have more 1:1 with them and more office visits. Unfortunately, the business doesn't allow us to use it with other softwares, such as slack or Microsoft so I can't grade the integrations, but I'm aware that they work great. Review collected by and hosted on G2.com.

The workflow management is not working great. The bubbles are confusing and not working the same way we manage our team. Something similar to Resource Guru would help. Review collected by and hosted on G2.com.

I think monday service is super friendly and everything is easy to set up. The dashboards that can be created in the blank view are really good for seeing numbers in an effective way. It helps me maintain a sort of streamlined workflow. What helps the most is the Gmail connection, which allows me to send notifications to a Google Chat space to track tickets in an easier way. I also found the initial setup super easy, probably because I've used monday in the past. Review collected by and hosted on G2.com.

There are certain limitations as for the automation recipes that can be created and also how form works sometimes. With the automations, it would be great if more columns could be used in them or if more actions could be added to the triggers. When it comes to forms, the way "logic" works, it would be great if logics could be created within the same questions, as conditionals. Review collected by and hosted on G2.com.

1. Monday Vibe - being able to design applications that are built to suit my needs without the need for technical knowledge.

2. AI Sidekick that helps me minimise manual work. Although it's not perfect and frequently makes mistakes I find it useful and def sth to continue working on.

3. Workflow builders - easy to use, more advanced way of creating automations.

4. Online courses for users - good way of staying in touch with clients, supporting them, examples of workflows for users are a great way to sustain clients that already use Monday

5. Calendar view that includes all relevant dates from the table

6. AI notetaker - working perfectly. Helps me out during meetings and keeping track on projects. Very useful even when some participants of the meeting are in one room and some are online which was a disadvantage while using other tools.

7. Building apps within different views on Monday and possibility to connect with Google Maps API. Our app that was made by outside developers works perfectly. It helps me analyse existing state of retail competition in the city. With one click I have a full picture of existing shops and malls. That used to take around 1h depending on the size of the city when I was doing it manually or even with AI which wasn't always accurate. Now i takes me literally seconds. And the fact that application saves its results per project lets me get back to it every time. Review collected by and hosted on G2.com.

1. AI Sidekick - makes too many mistakes

2. Apps in Monday Vibe take long to activate - at least in my case

3. Regular automations (without using workflow builder) could have more options and be more complex. In my opinion they're a bit too basic.

4. Creating maps don't have enough options. I'd like to create a map with filters and with content (pins) that are not based on groups that are already in the table but based on groups that I chose.

5. I wish there could be an easy and accessible option for keeping all conversations regarding particular project in one place. Review collected by and hosted on G2.com.

What I like best about Monday.com:

Monday’s drag‑and‑drop interface makes task management intuitive — I can reorganize boards in seconds instead of spending hours fiddling with spreadsheets. The integrations with Outlook, Teams, and GitHub have streamlined my workflow, reducing context‑switching and keeping everything in one place.

Performance has been consistently reliable; even with large boards, updates sync quickly across devices. From a ROI perspective, the visibility it provides into project timelines and blockers has saved my team countless hours of manual reporting.

The support and onboarding experience was smooth — tutorials and templates helped us get productive within days. I’ve also found unexpected value in the AI features, like automated status updates and suggested workflows, which reduce repetitive admin work.

Overall, Monday.com has transformed how we track projects: it’s not just easy to use, it actively improves collaboration and accountability. Review collected by and hosted on G2.com.

What I dislike about Monday.com:

The export options are restrictive — reports often need manual cleanup, which wastes time. A more flexible export format would help.

Pricing escalates quickly as teams grow; advanced features locked behind higher tiers make ROI harder to justify for smaller groups.

Some integrations feel incomplete or require third‑party connectors, adding friction instead of reducing it.

The mobile app struggles with complex boards; navigation and usability could be improved for on‑the‑go work.

AI features are promising but not yet context‑aware — they sometimes give generic suggestions rather than tailored insights.

Support responsiveness is inconsistent; onboarding was smooth, but resolving technical issues can take longer than expected. Review collected by and hosted on G2.com.

The platform is incredibly easy to use for everyone, from our sales team to our IT professionals. Its high level of customization and extensive library of out-of-the-box templates allow us to quickly adapt it to our needs. It has significantly improved our intake process and provided much greater visibility for our senior leadership team. Review collected by and hosted on G2.com.

One area for improvement is administrative visibility and troubleshooting capabilities. It would be beneficial for administrators to have the option to view all workspaces and tasks across the organization, even when they have not been explicitly invited. Additionally, a secure "login as user" or user impersonation feature would greatly simplify troubleshooting and support by allowing administrators to experience issues from the end user's perspective. Review collected by and hosted on G2.com.

What I like most about monday service is how it brings requests, responsibilities, updates, and follow-ups into one organized place. The interface is clear and easy to navigate, while the customizable workflows and status tracking make it simple to see what is pending, who is responsible, and what needs attention next. It has reduced the need for repeated emails and manual follow-ups, improved visibility across the team, and helped us manage service requests more consistently and efficiently. Review collected by and hosted on G2.com.

The main drawback is that setting up more complex workflows, automations, and reporting can take time and may feel overwhelming at first. Notifications can also become excessive if they are not carefully configured. Some advanced features require additional learning, and pricing may become less affordable as more users or capabilities are added. Review collected by and hosted on G2.com.

We use Monday.com as a ticketing service for our department, and it was very simple to set up. It’s completely customizable, and it helps us communicate with our users, stay on task, and keep other team members updated on the status of each ticket. Review collected by and hosted on G2.com.

For a while, the only thing we didn’t like was that you couldn’t merge tickets together—only link them. Recently, they made changes that now allow us to merge tickets, which resolved that issue for us. At this point, we don’t have any complaints. Review collected by and hosted on G2.com.

Colors, Dashboards and ease of use to set up automations. I also appreciate how quickly the support team gets back to us. I also like how much they innovate and put out new integrations, automation options an designs Review collected by and hosted on G2.com.

I think the pricing is confusing at times, and a little higher than it should be. I also find that weekly Monday is freezing or having issues. I wish their were more share options in dashboards and better free client facing options of versions of our boards. Review collected by and hosted on G2.com.

I also appreciate how the tasks are structured. They are easy to locate and manage, especially when there are overdue tasks or new assignments, as the notifications help me stay organized and keep track of priorities.

Additionally, the pricing is reasonable, and the integrations with the Slack app are working well. I haven't fully explored the AI features or support resources yet, but I look forward to utilizing them more in the future. Review collected by and hosted on G2.com.

Sometimes I couldn't able to view my tasks, not sure if it is a glitch, but I need to manually look to all of the accounts. Review collected by and hosted on G2.com.

I really like the ability of monday service to modify and customize the dashboard. It's fantastic to create clear reports and widgets using AI. The integration with other systems like Slack is super helpful. It allows us to send emails to our inboxes and Slack, ensuring we don't miss what's happening on monday. The notifications for task assignments via Slack or email are great, as they help us stay on track without having to keep monday open all the time. Setting it up was really easy, and duplicating templates for each customer simplifies the process. Overall, these features make it so much easier to stay organized and manage projects efficiently. Review collected by and hosted on G2.com.

Some of the AI functions could be improved. I asked it to create a Gantt chart, and while it does generate one, it's not as detailed or dynamic as I would like. The AI features are there, but they need better processing knowledge. That could definitely be improved. Review collected by and hosted on G2.com.