MiVoice 5000 Reviews & Product Details

Simple implementation and management, sleek new design, reliability and cost effective Review collected by and hosted on G2.com.

Long wait times for support on occasion Review collected by and hosted on G2.com.

The reporting and the fact that we can have as many lines as we need Review collected by and hosted on G2.com.

not as much flexibility as i would like for growing or reducing the number of users Review collected by and hosted on G2.com.

I like the ease of use of phone. Phones are very intuitive. Support is great and I like the followup to verify support. Review collected by and hosted on G2.com.

Online portal is a little cumbersome and help files are very difficult to sort through for answers. Review collected by and hosted on G2.com.

Ease of use and no real issues. Works as presented. Review collected by and hosted on G2.com.

That it does not integrate with our CRM Vertafore AMS360 and we were promised that upon implementation. We are on an old platform and have requested upgrades and Mitel is taking their time. Review collected by and hosted on G2.com.

It works. We have them for many years and rarely they ever go down. Review collected by and hosted on G2.com.

support system. I would like to email to open ticket rather than login to the site. Review collected by and hosted on G2.com.

I like the support we receive from the company. Review collected by and hosted on G2.com.

That if the internet goes down the phone system goes down Review collected by and hosted on G2.com.

You can move agents from one skill set to another en masse, the defaults restore once the agent logs out. There are custom calculations available for reporting, you can build your own. Review collected by and hosted on G2.com.

Cannot report by group of skills, so if you have a project with multiple skills, you cannot report on the project totals without first massaging the data. Review collected by and hosted on G2.com.

Call clarity and the connectivity it brings to multiple locations. Also that it does not require on-premise phone switch. Review collected by and hosted on G2.com.

Support. Can understand offshore non-English speakers most the time. Thay’re also Tier 1 script readers. Review collected by and hosted on G2.com.

WE LIKE THE COST FACTOR HELP DESK CAN BE USEFUL IF HOLD TIME NOT TOO LONG Review collected by and hosted on G2.com.

Tend to get incorrect info on screen display Review collected by and hosted on G2.com.

Ability to transfer calls and handle voicemail messages within plus the integration with Outlook contacts and calendar Review collected by and hosted on G2.com.

Outlook integration sometimes crashes either application. Not being able to customise out of office mode when outside of office hours. I.e set hours of operation. But it works when setting out of office in calendar of outlook. Review collected by and hosted on G2.com.