--- title: MiVoice 5000 Reviews meta_title: 'MiVoice 5000 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how MiVoice 5000 works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 123 scale: '5' date_modified: '2026-11-11' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

MiVoice 5000 Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

User Insights

Average based on 123 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

MiVoice 5000 Reviews (123)

View 1 Video Reviews
Reviews

MiVoice 5000 Reviews (123)

View 1 Video Reviews
3.9
123 reviews

What do users say?

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KN
Kristin N.
Small-Business (50 or fewer emp.)
"Ease of doing business"
5/5
What do you like best about MiVoice 5000?

easy of system to use, ease to customize availability and competency of 800# service center Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

sometimes phone doesn't program correctly if phone had prior user Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Disappointing lack of TLS1.2 support"
3/5
What do you like best about MiVoice 5000?

The ability to log into the phone from any internet connection Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

we use the m5net.com click to dial feature, and I am disapointed it does not and will not support TLS 1.1 or above Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
AM
Verified User in Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Incredible Fidelity and Service"
4.5/5
What do you like best about MiVoice 5000?

The call quality is incredible. And the overall cost of Mitel Cloud is just right. Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

The onboarding process was a bit chaotic. Still it was fairly smooth. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"So far so good"
4/5
What do you like best about MiVoice 5000?

I like that it is a completely hosted solution. Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

There seems to be a decent amount of maintenance always happening which requires some downtime. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Seamless Service"
5/5
What do you like best about MiVoice 5000?

We don't have to "worry" about our service any longer. It works as described and is reliable. Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

There isn't anything that stands out that I can say I truly dislike. Review collected by and hosted on G2.com.

AZ
Amy Z.
Small-Business (50 or fewer emp.)
"Customer service"
1.5/5
What do you like best about MiVoice 5000?

CT-Pros people who understand our system, our needs, and how to resolve issues Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

Customer service reps that do not find a solution to the problem or understand our system Review collected by and hosted on G2.com.

HA
Hannah A.
Mid-Market (51-1000 emp.)
"Super easy to use"
5/5
What do you like best about MiVoice 5000?

What's not to love? I love that it's so easy to use, and even better now that I get my voicemails sent straight to my email! No more pressing replay 3 times in order to get all the info. Now I can replay just the parts that I need to hear again. Super efficient! Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

There's nothing I dislike, but I would love to see transcription available in the future. That would be less note taking for me and easier for me to quickly grab details and connect with callers. Review collected by and hosted on G2.com.

HN
Hung N.
Hung Nguyen
Mid-Market (51-1000 emp.)
"Mitel service"
5/5
What do you like best about MiVoice 5000?

Service and ease of use. Reliability is great Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

None that I can think of. Service has been great with no issues on quality Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"ShoreTel is pretty darn awesome"
5/5
What do you like best about MiVoice 5000?

Being able to forward my phone and the number read as the company users is beyond helpful. This keeps my cell phone number safe. Securing my personal information is very important. Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

Not being able to turn off the instant message. With all the various communication technology in the company, this is just one more application I have to check. Some users will try to contact me through instant message and it is often missed due to the various communication tools used within the company. Review collected by and hosted on G2.com.

Michael N.
MN
Michael N.
Manager of Information Services and Application Development
Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Reliable service"
5/5
What do you like best about MiVoice 5000?

Reliable service with an easy to use interface Review collected by and hosted on G2.com.

What do you dislike about MiVoice 5000?

Web portal is a bit slow. Could add more reporting Review collected by and hosted on G2.com.

Questions about MiVoice 5000? Ask real users or explore answers from the community

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GU
Guest User

What is MiCloud Flex used for?

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GU
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Last activity over 3 years ago

What is MiCollab client?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

Average Discount

12%

MiVoice 5000 Features
Phone Calls
Video Calls
Instant Messaging
Call Routing
Session Queuing
Hold Music
Automated Attendants
VOiP Number
Software Pairing
Browser Extension
Individual Download