easy of system to use, ease to customize availability and competency of 800# service center Review collected by and hosted on G2.com.
sometimes phone doesn't program correctly if phone had prior user Review collected by and hosted on G2.com.
easy of system to use, ease to customize availability and competency of 800# service center Review collected by and hosted on G2.com.
sometimes phone doesn't program correctly if phone had prior user Review collected by and hosted on G2.com.
The ability to log into the phone from any internet connection Review collected by and hosted on G2.com.
we use the m5net.com click to dial feature, and I am disapointed it does not and will not support TLS 1.1 or above Review collected by and hosted on G2.com.
The call quality is incredible. And the overall cost of Mitel Cloud is just right. Review collected by and hosted on G2.com.
The onboarding process was a bit chaotic. Still it was fairly smooth. Review collected by and hosted on G2.com.
I like that it is a completely hosted solution. Review collected by and hosted on G2.com.
There seems to be a decent amount of maintenance always happening which requires some downtime. Review collected by and hosted on G2.com.
We don't have to "worry" about our service any longer. It works as described and is reliable. Review collected by and hosted on G2.com.
There isn't anything that stands out that I can say I truly dislike. Review collected by and hosted on G2.com.
CT-Pros people who understand our system, our needs, and how to resolve issues Review collected by and hosted on G2.com.
Customer service reps that do not find a solution to the problem or understand our system Review collected by and hosted on G2.com.
What's not to love? I love that it's so easy to use, and even better now that I get my voicemails sent straight to my email! No more pressing replay 3 times in order to get all the info. Now I can replay just the parts that I need to hear again. Super efficient! Review collected by and hosted on G2.com.
There's nothing I dislike, but I would love to see transcription available in the future. That would be less note taking for me and easier for me to quickly grab details and connect with callers. Review collected by and hosted on G2.com.
Service and ease of use. Reliability is great Review collected by and hosted on G2.com.
None that I can think of. Service has been great with no issues on quality Review collected by and hosted on G2.com.
Being able to forward my phone and the number read as the company users is beyond helpful. This keeps my cell phone number safe. Securing my personal information is very important. Review collected by and hosted on G2.com.
Not being able to turn off the instant message. With all the various communication technology in the company, this is just one more application I have to check. Some users will try to contact me through instant message and it is often missed due to the various communication tools used within the company. Review collected by and hosted on G2.com.

Reliable service with an easy to use interface Review collected by and hosted on G2.com.
Web portal is a bit slow. Could add more reporting Review collected by and hosted on G2.com.
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What is MiCollab client?
Averages based on real user reviews.
2 months
17 months
12%