MiVoice 5000 Reviews & Product Details

Good support, nice phones, able to scale with business Review collected by and hosted on G2.com.

Didn't integrate with Dynamics CRM as promised. Review collected by and hosted on G2.com.

Phones are easy to use. Lots of options and add-ons available. Review collected by and hosted on G2.com.

Support has not been responsive as we would like. Phone service and/or voicemail have gone down a few times. Review collected by and hosted on G2.com.

Ease of using the portal. The whole system itself is very user friendly. Review collected by and hosted on G2.com.

I don't dislike anything. Everything I have used so far is great! Review collected by and hosted on G2.com.

Support contact is usually very quick to respond Review collected by and hosted on G2.com.

The IP phones seem to be sensitive to power fluctuations on POE. Review collected by and hosted on G2.com.

The system itself works nicely the phone it self is easy to use Review collected by and hosted on G2.com.

The service can be a bit better. For a cloud system it goes down too often Review collected by and hosted on G2.com.

I like the information available to us through Connect and the analytics through the website. Review collected by and hosted on G2.com.

We were in the middle of setting up this system during the Mitel merge and it made things a little complicated but after the merge all the kinks were worked out and we are very happy with the product and the customer service. Review collected by and hosted on G2.com.

Customer support, up time, deployment... Review collected by and hosted on G2.com.

not able to delete IM's from profiles... Review collected by and hosted on G2.com.

the accessibility of the product from hard phone, soft phone, and app Review collected by and hosted on G2.com.

implementation has taken 12 months; not all necessary implementation info and people provided up front Review collected by and hosted on G2.com.

I like the connect Agent Manager screen the best. Review collected by and hosted on G2.com.

The ecc zed 1 has a lot of bugs in it causing agents to be kicked off the lines. I also do not like the reports. Review collected by and hosted on G2.com.

The online access to reports and invoices Review collected by and hosted on G2.com.

Website is not user friendly. There is not a lot that you can do on your own but the support is good when you need them to make changes or additions. Review collected by and hosted on G2.com.