MiVoice 5000 Reviews & Product Details

Staff working with me was excellent. Any project will have issues. Staff at Mitel did all they needed in order to solve all issues in a timely manner. The system Mitel has designed is a great product that fits into the hosted telephony field really well. Review collected by and hosted on G2.com.

Mitel Learn portal has a lot of information. Sometimes more than I wanted to see. But searching makes it easier. Review collected by and hosted on G2.com.

What I like most about miCloud is the ease and ability to make changes on the fly or add users and numbers Review collected by and hosted on G2.com.

What I dislike about micloud is that you are still limited to the option in setups Review collected by and hosted on G2.com.

I like the ability to see the "status" of someone's phone line as well if they are out of the office. Also, I like that I can right click on a contact's name and call or IM the coworker. The IM feature has been a lifesaver with quick communication. Review collected by and hosted on G2.com.

I wish there were a quicker feature to record an out of office greeting. I need to change my out of office greeting often and it would be great to have a dashboard icon for frequently used features so I don't have to click through a series of settings. Review collected by and hosted on G2.com.

Ability to connect multiple sites into one system without the hassle of private tunnels or managing on-prem hardware. Review collected by and hosted on G2.com.

The current desktop client app requires admin access in order to run an update, and a majority of the time will not run at all when there is an update pending. This can cause quite an issue when you have several locations needing updated at once. Review collected by and hosted on G2.com.

I like that I can find contacts quickly and flawlessly. I don't have to remember dozens of extensions anymore! It is also great how I can check my voicemail from Outlook without having to put in my password on the phone itself. A minute here and there over time really adds up! Review collected by and hosted on G2.com.

I dislike the fact that the directory duplicates names if I have multiple numbers. It should only list the name once, have a default source to pick the number from, and give an additional menu from which to select additional numbers when necessary. Review collected by and hosted on G2.com.

Nothing really comes to mind. It's not intuitive and reacts pretty slow. Review collected by and hosted on G2.com.

Trying to update or change a user is slow and tedious. Review collected by and hosted on G2.com.

Not having to mess with traditional phone lines, and integrating the phones with Windows OS. Review collected by and hosted on G2.com.

Relying on internet is a two-sided coin; when the internet goes down, so do the phones. Review collected by and hosted on G2.com.

This solution is very scalable and has many more features than our old system. My users can call support and get their phones set up to meet their individual needs. Review collected by and hosted on G2.com.

There was a learning curve on operating them. Also, users need to know their login for the phone. Review collected by and hosted on G2.com.

We appreciate the service line offerings and products available from Mitel/Shortel Review collected by and hosted on G2.com.

We had a long on-board process without leadership to ensure our phone system was ordered and installed in a timely fashioned. Also, leasing the phone equipment without the option of purchasing Review collected by and hosted on G2.com.

The service works good in getting support and keeping track of tickets and results. Review collected by and hosted on G2.com.

For whatever reason, sometimes my password doesn't work without notice when the browser remembers it and I can't log in and have to find a way to reset it, but since they only want you to communicate this way when you can't get in, it makes it very challenging. Review collected by and hosted on G2.com.