MiVoice 5000 Reviews & Product Details

Compatibility and integrability of Products Review collected by and hosted on G2.com.

Complexity and usability of Mitel Products Review collected by and hosted on G2.com.

a great tool for companies where there are many workers. multiple functions, and high compatibility with third parties Review collected by and hosted on G2.com.

the program should be optimized a little more Review collected by and hosted on G2.com.

It has decent messaging and phone capabilities. Review collected by and hosted on G2.com.

The interface is clunky and old-fashioned. Review collected by and hosted on G2.com.

Ease of deployment and overall management. Cost savings vs. on-prem VoIP system. No need to upgrade SW or hardware on-prem. Tons more features than we had with our Cisco on-prem system. Most folks are really enjoying and using the 'presence' and IM in the desktop client. Mobile app and ring anywhere features ensure you never miss a call! Review collected by and hosted on G2.com.

Downtime. We have had 2 outages since going live. Both were issues on Mitel's end and related to their servers. Some features could use improvement. The Outlook calendar integration polls Outlook in 2-3 day increments, so using 'Out of Office' to manage one's status works great during the week...if your computer is on everyday, but loses the info over the weekend and doesn't resync until Monday morning. Also, we need to auto forward calls at the end of each day, automating the process via Outlook Calendar 'Office Hours' isn't possible due to the weekend issue stated previously. Phone would drop the 'forward' every Sunday. This REALLY needs to be fixed! Review collected by and hosted on G2.com.

It has some great features but probably do not use half of the features because we were never trained or told about them. Review collected by and hosted on G2.com.

The outages and not being able to do anything about it, the response time when submitting issues sometimes takes a little longer than I would prefer. Review collected by and hosted on G2.com.

By and large, the service has performed well beyond expectations. Managing the system is straightforward. Review collected by and hosted on G2.com.

Support response times are not what I'd expect for simple requests. I'm uncertain if this is due to being overwhelmed by some of the platform issues they're experiencing or if they're still trying to complete their Shoretel integration. That said, overall, support has been adequate and we have no plans on leaving Mitel. Review collected by and hosted on G2.com.

voicemail, unified communications, video collaboration all under one panel to support and manage, lots of features, pretty easy to learn Review collected by and hosted on G2.com.

support hard to reach when you need them to Review collected by and hosted on G2.com.

uca, voicemail and web conferencing all in one server, easy to manage and fix issues on Review collected by and hosted on G2.com.

support hard to reach when you really need them Review collected by and hosted on G2.com.

Phones are easy to use. Sound quality on their network is far superior to an over-the-internet Skype call. Review collected by and hosted on G2.com.

Seems to be a service outage every season. While they are typically cleared up in under an hour, some have lasted the majority of the business day. Needs better integration with Skype for Business / Teams. Review collected by and hosted on G2.com.

Openscape creates an easy way to utilize a phone system without needing a hard phone. I like that it holds your call history and has a basic clean interface Review collected by and hosted on G2.com.

It is difficult to transfer calls and conference in Review collected by and hosted on G2.com.