MiVoice 5000 Reviews & Product Details

The main benefit of this application is it's easy to use and has no hard way around the details and settings. This application is handy and professional to use. Minimal effort is needed for the usage. It has various features, and it has good user interface. Review collected by and hosted on G2.com.

I haven't found any cons yet. I have been using this application for a good period in this organization. Review collected by and hosted on G2.com.

What I like best about Mitel's MiCollab is the mobility it provides to our upper management when they are traveling. It's like taking your desk phone with you on the go! Review collected by and hosted on G2.com.

What I dislike most about MiCollab is the admin user interface is very dated and not very intuitive. You really need to know where to go and what is right in order to manage it. Review collected by and hosted on G2.com.

System is reliable and functions day to day. After the initial setup, which was a frustrating and time consuming process, the system has run successfully. Review collected by and hosted on G2.com.

Abysmal support, I mean it's nearly impossible to get support for the system. Mitel migrated ticketing systems and did not respond to any tickets for about 2 weeks after install. Constant confusion on their end about licensing and features. One support person knocked our company offline for a couple hours, breaking our whole phone menu tree.

Project management is nonexistent and there is no accountability at higher levels of management. Support teams try but they clearly lack the training or tools to provide an adequate support response. System design is also convoluted, and it requires multiple management pages for each part of the system. The call center portion is a separate PBX which is bridged to the main PBX. It gets out of sync requiring service reboots.

UC Software is poor, soft-phone is unreliable. Chat service does not sync between devices. No iPad app for collaboration. Mitel offers no 2 factor authentication. MiTeam collaboration software is near impossible to get licensed for. Internal teams don't even know what it is. Review collected by and hosted on G2.com.

it allows you to stay connected to your customer over a real quality communication through inbound or outbound calls, and also receiving voicemails i cause a call is missed. Review collected by and hosted on G2.com.

the platform could use some work, it needs to be arranged better when it comes to detailed call records or recordings of the calls, that will allow users to improve based on their errors Review collected by and hosted on G2.com.

Being able to seamlessly switch between the desktop and mobile app is a much appreciated feature. Comes in handy when waiting for a response but need to step away for a bit. Review collected by and hosted on G2.com.

I wish there were a few more features, such as night mode, being able to change the chat font, and to be able adjust notification settings (different sounds etc.) Review collected by and hosted on G2.com.

With MiCollab, I can easily see if someone is on the phone, away from their desk, or working from home (assuming that they remember to update their status), all without leaving my seat. I can also make/receive phone calls using my work phone number/extension when I am working from home. This has been a lifesaver for me. Review collected by and hosted on G2.com.

I have not had any issues with the functionality of MiCollab so far. It has been a great resource for me and my colleagues, especially in the days of Covid and remote work. Review collected by and hosted on G2.com.

I like that Mitel has been beneficial while working from home. The feature that I like most is having calls forwarded to your cell phone directly from your work line. Review collected by and hosted on G2.com.

I do not like that the app is not user-friendly. The setting can be challenging to navigate through to set the phone up as you want it (i.e., forwarding calls). The program also seems to have technical issues quite a bit. Review collected by and hosted on G2.com.

Micollab softphone client is easy to add to your laptop or smartphone device. I use it on both while I work from home and can receive calls to my office number or make calls from my office number to other colleagues, vendors, and teammates. It is easy to install and configure and allows you many of the same features as your actual phone, such as checking voicemail, seeing recent calls, searching your company's directory, setting speed dials, and setting your favorite contacts. Review collected by and hosted on G2.com.

I wish I could change the ringtone. The default ringtone is a bit abrasive for my taste. Perhaps this functionality exists and I just haven't found it yet. Also, speakerphone functionality could use improvement. Review collected by and hosted on G2.com.

The best part of the MiCollab App is that it allows to me be connected for my job from anywhere and not just a desk in an office. It also allows to me stay up to date with my teammates on projects we are working on. Review collected by and hosted on G2.com.

The mobile application can be a little glitchy. Review collected by and hosted on G2.com.

The ability to be remote and still have office based phone numbers - is more seamless to the external people we deal with. Eliminates remote staff needing to use their cell phones too. Review collected by and hosted on G2.com.

if the internet is down - so is every one of our phones and phone numbers.Also, there is no way to access our staffs voicemails or see who hasnt been checking them etc. Review collected by and hosted on G2.com.