OpenText Service Management Automation X (SMAX) Reviews & Product Details

The continuous updates and integration with cloud services are good. The support use some improvement. Overall its the choice in the market. Review collected by and hosted on G2.com.

This limits developers from utilizing their skills and customizing options as needed. Thses are compromises during the development process. Review collected by and hosted on G2.com.

SRC provides a knowledge base and helpful KB articles. The integration of the product with cloud services is good. It keeps getting better with updates. Review collected by and hosted on G2.com.

Application Development, Test, & Delivery falls short is its integration capabilities. This leads to inefficiencies. Review collected by and hosted on G2.com.

Application Development, Test, & Delivery is easy to use. Saves time, improves accuracy Review collected by and hosted on G2.com.

As of now, there are no downsides to mention because of the limitation of the use. Review collected by and hosted on G2.com.

Most helpful for ticketing via mail and sms configuration Review collected by and hosted on G2.com.

Upgration of tools can consume more storage Review collected by and hosted on G2.com.

Easy to use, it enhances user experience, thus aiding in multiple types of testing. Review collected by and hosted on G2.com.

I myself dislike nothing about development, testing & delivery. Review collected by and hosted on G2.com.

It helps to manage a vast enterprise providing Synthetic and real user monitoring. It also help to manage a lot templated and customized reporting Review collected by and hosted on G2.com.

Real user monitoring part is not efficiently managed. Review collected by and hosted on G2.com.

User-friendly UI with clear service category tags to make navigation easier. The FAQs are very helpful for resolving common queries without waiting for ticket processing. Review collected by and hosted on G2.com.

There is no reminder/ renotify button for tickets that do not get responded to on time. Auto escalation of unattended service requests unclear. Change priority level from low to high option not available Review collected by and hosted on G2.com.

It's simple to learn and use. Again the simplicity for users to use product. Review collected by and hosted on G2.com.

None. As MicroFocus provides a complete enterprise ITOM end to end. Review collected by and hosted on G2.com.

Micro Focus Service Management Automation X (SMAX) helps in creating and resolving tickets quickly with screenshot feature and creating incident automatically and assign it to ServiceDesk, hence removing manual work of trackling and assigning. It also helps groupgin common incident areas and giving insights to tackle them to reduce common issues. Review collected by and hosted on G2.com.

Configuration and training through Micro Focus Service Management Automation X (SMAX) for ticket categorization needs effort. There can be industry-specific solutions for common problems. Review collected by and hosted on G2.com.

Ease of use and ease of configuration - all using a responsive HTML interface. Additionally, it is easy to add more functionality through the Studio. Recent additions such as Native SACM (fully integrated Configuration Management and Universal CMDB) and HCMX (Hybrid Cloud Management) increase the already wide area of use. Review collected by and hosted on G2.com.

Reporting is mostly for dashboard/graphing, rather than for printed reports. These need to be developed outside the product. Review collected by and hosted on G2.com.