Introducing G2.ai, the future of software buying.Try now
Compare CA Service Desk Manager and OpenText Service Management Automation X (SMAX) 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Enterprise (57.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CA Service Desk Manager
Star Rating
(20)4.2 out of 5
Market Segments
Enterprise (52.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CA Service Desk ManagerOpenText Service Management Automation X (SMAX)
Star Rating
(72)4.2 out of 5
Market Segments
Enterprise (57.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpenText Service Management Automation X (SMAX)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CA Service Desk Manager excels in its Help Desk functionality, scoring 9.0, which reviewers mention provides a robust support experience, while OpenText SMAX scores slightly higher at 9.3, indicating a more comprehensive help desk solution.
- Reviewers mention that CA Service Desk Manager's Change Management feature is highly rated at 9.0, showcasing its effectiveness in managing changes, whereas OpenText SMAX offers a marginally better score of 9.2, suggesting a more refined approach to change processes.
- Users on G2 highlight the superior Process Workflow capabilities of OpenText SMAX, which scored 9.4 compared to CA Service Desk Manager's 8.3, indicating that SMAX provides a more streamlined and efficient workflow management experience.
- G2 users report that CA Service Desk Manager's Automation features are impressive, with a score of 9.4, allowing for effective ticket management, while OpenText SMAX lags behind at 8.3, suggesting that CA Service Desk Manager may offer more robust automation capabilities.
- Reviewers mention that the Asset Management feature in OpenText SMAX is rated higher at 8.6 compared to CA Service Desk Manager's 7.9, indicating that SMAX provides a more comprehensive asset tracking and management solution.
- Users say that both products have strong Reporting features, but OpenText SMAX edges out with an 8.3 rating compared to CA Service Desk Manager's 7.9, suggesting that SMAX offers more insightful analytics and reporting tools for users.
Pricing
Entry-Level Pricing
CA Service Desk Manager
No pricing availableOpenText Service Management Automation X (SMAX)
No pricing availableFree Trial
CA Service Desk Manager
No trial information availableOpenText Service Management Automation X (SMAX)
Free Trial is available
Ratings
Meets Requirements
8.5
14
8.5
67
Ease of Use
8.1
14
7.9
67
Ease of Setup
6.9
6
7.3
40
Ease of Admin
7.8
6
7.6
40
Quality of Support
8.3
14
7.9
66
Has the product been a good partner in doing business?
7.8
6
8.3
40
Product Direction (% positive)
6.4
13
7.8
63
Features by Category
Administration
9.0
7
|
Verified
9.2
6
|
Verified
7.9
7
|
Verified
8.5
8
|
Verified
7.9
8
|
Verified
8.1
7
|
Verified
Service Desk
9.0
7
|
Verified
9.3
7
|
Verified
7.9
7
|
Verified
8.8
8
|
Verified
8.3
7
|
Verified
9.0
7
|
Verified
Management
7.9
8
|
Verified
8.3
8
|
Verified
9.0
7
|
Verified
8.7
5
|
Verified
8.3
6
|
Verified
7.9
7
|
Verified
8.3
7
|
Verified
7.9
7
|
Verified
8.1
7
Not enough data
Functionality
9.3
7
|
Verified
8.8
8
|
Verified
9.2
6
Not enough data
9.2
6
|
Verified
8.3
7
|
Verified
9.4
6
|
Verified
8.1
7
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
10
8.6
14
8.7
10
8.2
14
8.5
10
8.5
14
7.8
10
8.1
13
8.1
9
8.3
11
Reporting
7.6
11
7.9
13
7.2
10
7.8
13
8.2
10
8.3
11
Access & Usability
7.2
9
7.6
11
8.7
10
8.5
13
8.3
10
8.2
11
8.3
8
7.4
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CA Service Desk Manager and OpenText Service Management Automation X (SMAX) are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
CA Service Desk Manager has no unique categories
OpenText Service Management Automation X (SMAX) has no unique categories
Reviews
Reviewers' Company Size
CA Service Desk Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText Service Management Automation X (SMAX)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.3%
Education Management
10.5%
Utilities
5.3%
Retail
5.3%
Outsourcing/Offshoring
5.3%
Other
47.4%
Information Technology and Services
31.4%
Airlines/Aviation
5.7%
Telecommunications
4.3%
Insurance
4.3%
Hospital & Health Care
4.3%
Other
50.0%
Alternatives
Discussions
CA Service Desk Manager has no discussions with answers
OpenText Service Management Automation X (SMAX) has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
