---
title: MasterKey Reviews
meta_title: 'MasterKey Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how MasterKey works for a business like yours.
date_modified: '2026-09-15'
parent_category:
  name: Hotel
  url: https://www.g2.com/categories/hotel
---


# MasterKey Reviews
**Vendor:** MasterKey  
**Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management)
## About MasterKey
MasterKey is an AI agent designed specifically for hotels in Australia and New Zealand. It integrates with a hotel's existing systems—including PMS, POS, rates, channel managers, reviews, finance, payroll, CRM, billing, booking, roster, and reports—to monitor operations, identify issues, and propose actions. Each morning, it sends a concise summary of the day's most important decisions to the hotel manager via email or WhatsApp, with clear explanations and options to approve or hold. For example, it might flag that the Saturday rate is underpriced compared to the comp set and suggest raising it to a specific amount.






- [View MasterKey pricing details and edition comparison](https://www.g2.com/products/masterkey-masterkey/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-17+14%3A47%3A48+-0500&secure%5Bsession_id%5D=fd019a10-bd2c-4bc1-ae04-12e6bdfdfba5&secure%5Btoken%5D=0acc428848aa1b6cddd5240ecd9385b51c741f424ea5c5a88d5b089580590529&format=llm_user)

## MasterKey Features
**Property Management**
- Room Inventory
- Revenue Management
- Facility Maintenance
- Distribution Management
- Multi-Channel Distribution
- Discount Management
- Reservations Management
- Restriction Management
- Promotions Management
- Employee Management
- Channel Management
- Task Management
- Billing Rate Management
- Template Management
- Price/Margin Management
- Booking Management
- Contact Management
- Multi-Channel Management
- Availability Management
- User Management
- Calendar Management
- Invoice Management
- Inventory Management
- Front Desk Management
- Housekeeping Management
- Maintenance Management
- Website Management
- Guest Experience Management
- Email Management
- Communications Management
- Reviews Management
- Tax Management
- Document Management
- Work Order Management
- Spa/Activity Management
- Financial Management
- Rate Management

**Guest Management**
- Central Reservation System
- Marketing and Loyalty Programs
- Guest Messaging
- Multi-Channel Marketing
- SMS Messaging

**Staff Management**
- Housekeeping
- Shift Scheduling
- Maintenance Scheduling

**Platform**
- Reporting and Analytics
- Channel Manager Integration
- Website Integration
- Channel Analytics

**Agentic AI - Hotel Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Multi-Language
- Marketing Automation

**Additional Functionality**
- Billing & Invoicing
- Reporting & Statistics
- Multi-Location
- Event Calendar
- Mobile Access
- Customizable Reports
- Customizable Fields
- Accounting
- Online Booking
- Customizable Branding
- Room Booking
- Email Templates
- Electronic Payments
- Data Import/Export
- Search/Filter
- Real-Time Data
- Dynamic Pricing
- Multi-Channel Sync
- AI Copilot
- API
- Alerts/Notifications
- Kill Switch
- Drag & Drop
- Customizable Templates
- Credit Card Processing
- Activity Dashboard
- Generative AI
- Payment Processing
- Multi-Currency
- Point of Sale (POS)
- Customer Database
- CRM
- Customer History
- Availability Indicator
- Ratings/Reviews
- Data Synchronization
- Built-in Accounting
- Guest Check-in/Check-out
- Single Property

## Top MasterKey Alternatives
  - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews)
  - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews)
  - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews)