I use MasterControl Quality Management System for quality control and managing documents, and I really value how it puts all our stuff in one place, which we desperately need. I enjoy the AQEM interface; building workflows is fun and easy. Setting it up was also easy for our team. It is great for Life Sciences companies! Review collected by and hosted on G2.com.

I feel like AQEM is lacking some basic capabilities that I'd like to see added. Small things like, having formulas for calculating auto-populated fields based on the values of previous field data input by users. Review collected by and hosted on G2.com.

I like the resources that MasterControl provides for its SysAdmins. MasterControl has an easy-to-use interface and is well organized, which makes it straightforward to navigate and manage day to day tasks. Review collected by and hosted on G2.com.

There’s currently no way to link job codes as prerequisites. I’d also like an option to view user profiles under different roles and access levels, so it’s easier to understand what each type of user can see and do. Review collected by and hosted on G2.com.

I like that MasterControl Quality Management System keeps documents, training, and quality processes organized in one place. The automated routing, electronic approvals, notifications, audit trails, and training tracking help save time and ensure compliance. Automated routing notifications keep tasks moving, while electronic approval, audit trails, and tracking provide a clear record that helps maintain compliance. Review collected by and hosted on G2.com.

The response from the support team can be slow at times, and the system sometimes runs slowly as well. The initial setup was somewhat complex, although it became easier once configured and the users were trained. Review collected by and hosted on G2.com.

MasterControl Quality Management System is valuable because it provides an integrated and compliant platform for regulated quality processes. It helps connect documents, training, quality events, CAPA, change control, and approvals in a controlled workflow.

The strongest point is its ability to support regulatory requirements such as audit trails, electronic approvals, version control, and traceability. It is especially useful for pharmaceutical, biotech, and medical device companies that need strong data integrity and inspection readiness.

I also like that MasterControl can start with core QMS processes and expand over time into a broader quality and manufacturing platform. Review collected by and hosted on G2.com.

Because MasterControl is a robust platform for regulated industries, the initial setup requires careful planning. Companies need to clearly define their workflows, user roles, approval rules, and validation strategy before implementation.

For new users, the system can feel complex at first, so proper training and change management are important. Also, the project scope should be controlled carefully. If a company tries to digitize every existing paper process without simplification, the implementation may become heavier than needed. Review collected by and hosted on G2.com.

Everything is faily straight forward once you get into the system and get used to it. Everything is always in the system so its about "searching criteria". I love that there are multiple tool at your finger tips to get help if something isn't right or if you are lost. The customer service and the Cafe are so helpful and easy to navigate. Review collected by and hosted on G2.com.

It was a lot to process at first with configuration and trying to buil the system to your companies needs. There was a lot of trial and error and just basically learning a new language. You need to have patience. Review collected by and hosted on G2.com.

I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, which allows for updates and the management of additional processes, including the production world. Furthermore, the electronic signature is a highly appreciated feature because it allows compliance with regulatory standards in the GxP world. Review collected by and hosted on G2.com.

The reporting and intelligibility of audit trails could be improved Review collected by and hosted on G2.com.

Ease of locating quality events. Customized e-forms. Trending and Reporting. Review collected by and hosted on G2.com.

Outdated UI. Unable to imbed images or tables. Audit trail is behind several layers and can be difficult to trace. Review collected by and hosted on G2.com.

I evaluated several eQMS options for our company's transition from a paper-based system to an electronic one, and MasterControl's user interface was the most intuitive and easy to use. As our main concern was end user rollout and adoption, the modules keep processes in a neat 'container,' which makes the process of learning the system easier. As a first time sysadmin, there are endless resources from MasterControl Academy, to the Help pages, to the Community Hub which allow me to see the capability of the system. Our company will also make great use of leveraging dynamic organizers to maintain Design History Files, which previously was a huge manual effort. Overall, the best thing about the system is the time it saves. Previously, preparing a Change Order could take hours, but in MasterControl it takes minutes. Review collected by and hosted on G2.com.

There are a couple small improvements that could be made. For example, with the search functionality-there is a general search bar at the top of the page, but also one within the page you are on, and I often end up searching in the wrong one. It is also difficult to keep multiple tabs of MasterControl open. Review collected by and hosted on G2.com.

I appreciate how MasterControl Quality Management System keeps all documents organized with wonderful revision and version control. The collaboration features are great for editing documents, and it's very easy to use with a nice user interface. I really value the ability to create customized forms for CAPAs and foreign material investigations; they are very detailed and work well. The document workflow for editing and revising documents works very well and flows easily, and it's easy to customize these workflows to fit what is needed. MasterControl is a highly functional system with designated workflows and secure information storage, allowing us to expand our quality system. The initial setup and configuration was done very efficiently and effectively, despite the amount of information to work through, thanks to the great organization of the schedule. After the configuration, it turned into a great product. Review collected by and hosted on G2.com.

The tech support is very slow. It is easy to submit a ticket and follow up on it with all needed info, but the follow-through is slow. It would also be helpful to add photos for the IT help desk tickets. Review collected by and hosted on G2.com.

I like MasterControl Quality Management System for its ability to centralize multiple quality processes into one integrated platform. It really makes document control, training management, change control, CAPA, and deviation tracking much more organized and efficient. I find the Document Control feature especially valuable because it ensures proper version control, document traceability, and controlled approval workflows. I also appreciated how easy and efficient it was to set up the system with the MasterControl team. Review collected by and hosted on G2.com.

While MasterControl is a strong quality management platform, there are a few areas that could be improved. Document publication is one area where MasterControl is struggling, and we want them to improve this area. Review collected by and hosted on G2.com.