Generated from real user reviews
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you like about ManageEngine ServiceDesk Plus?
I like best about ManageEngine ServiceDesk Plus is its easy-to-use interface, strong ITIL-aligned workflows, and powerful ticket automation. It helps
kuldeep p.
Mid-Market (51-1000 emp.)
4.5/5
"Seamless Integration and Customization, Incredibly Easy to Use"
What do you like about ManageEngine ServiceDesk Plus?
Integration internally with other manage engine product. Customization and Ease of use.
See Related User Reviews
Pawan K.
Enterprise (> 1000 emp.)
4.5/5
"A feature rich tool for IT management."
What do you like about ManageEngine ServiceDesk Plus?
It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduc
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Great Integration and Customization, but Needs Smarter AI Ticket Replies"
What do you like about ManageEngine ServiceDesk Plus?
We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you like about ManageEngine ServiceDesk Plus?
I like best about ManageEngine ServiceDesk Plus is its easy-to-use interface, strong ITIL-aligned workflows, and powerful ticket automation. It helps
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Great Integration and Customization, but Needs Smarter AI Ticket Replies"
What do you like about ManageEngine ServiceDesk Plus?
We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Comprehensive Helpdesk Tool with Robust Inventory Management"
What do you like about ManageEngine ServiceDesk Plus?
This is a highly comprehensive helpdesk tool that supports both inventory management and problem logging.
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Great Integration and Customization, but Needs Smarter AI Ticket Replies"
What do you like about ManageEngine ServiceDesk Plus?
We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou
See Related User Reviews
Pawan K.
Enterprise (> 1000 emp.)
4.5/5
"A feature rich tool for IT management."
What do you like about ManageEngine ServiceDesk Plus?
It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduc
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Great Integration and Customization, but Needs Smarter AI Ticket Replies"
What do you like about ManageEngine ServiceDesk Plus?
We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you dislike about ManageEngine ServiceDesk Plus?
I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur
Zafar Javed S.
Mid-Market (51-1000 emp.)
5.0/5
"Manage Engine Service Desk plus review"
What do you dislike about ManageEngine ServiceDesk Plus?
Initial configuration and implementation is bit tricky and need some patience.
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you dislike about ManageEngine ServiceDesk Plus?
I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur
kuldeep p.
Mid-Market (51-1000 emp.)
4.5/5
"Seamless Integration and Customization, Incredibly Easy to Use"
What do you dislike about ManageEngine ServiceDesk Plus?
Advance configuration is hard. Limitation with standard reports.
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you dislike about ManageEngine ServiceDesk Plus?
I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Comprehensive Helpdesk Tool with Robust Inventory Management"
What do you dislike about ManageEngine ServiceDesk Plus?
The upgrade alters the software so significantly that users are forced to relearn how to use it.
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you dislike about ManageEngine ServiceDesk Plus?
I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Comprehensive Helpdesk Tool with Robust Inventory Management"
What do you dislike about ManageEngine ServiceDesk Plus?
The upgrade alters the software so significantly that users are forced to relearn how to use it.
See Related User Reviews
Praveen K.
Enterprise (> 1000 emp.)
5.0/5
"Very good tool for managing Service desk. We switched from Symphony Summit to ME."
What do you dislike about ManageEngine ServiceDesk Plus?
Managing tickets of multiple entity of a group company is little bit difficult as not having in-buit functionality.
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Good System for managing our devices"
What do you dislike about ManageEngine ServiceDesk Plus?
Software packages that are not included in ManageEngine take some time to get approved and added to the application list.
MSP it help the users to track configuration. It also has built-in asset and project management. Review collected by and hosted on G2.com.
None so far. All is the best, base on my experienced. Review collected by and hosted on G2.com.
I like ServiceDesk Plus because of the ease of use, highly intuitive interface and features to manage assets, changes and more in one platform. We are currently using it in 80% of our company and have had promising results, it has allowed us to effectively manage all incidents and IT in the organization. Striking quality is how effective it is at tracking tickets and the garden of knowledge that can be retained to provide quick solutions to common problems that our internal users and customers may have. Review collected by and hosted on G2.com.
We have experienced short delays in receiving tickets and slow response times from the platform sometimes, it has not happened consistently, however it may also be due to the quality of our internet connection on those occasions. Review collected by and hosted on G2.com.
Easy and efficient ticketing system. Appreciat the robust but flexible process management feature. Review collected by and hosted on G2.com.
The system sometimes takes up so much time to load up causing the SLA meter to run on white screen. Review collected by and hosted on G2.com.
the assiging calls and changing requests Review collected by and hosted on G2.com.
the request tab interface the is so overwhelming Review collected by and hosted on G2.com.
Your daily report status and categories of tickets Review collected by and hosted on G2.com.
I didt see the bin..like everyone can see my tickes and resolution Review collected by and hosted on G2.com.
User-friendly and easy-to-manage application. Review collected by and hosted on G2.com.
The pricing is a bit high and integration is complex. Review collected by and hosted on G2.com.
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management tracking tool. Compare to rest of the products in the industry it is cost-effective Review collected by and hosted on G2.com.
Online Support is not good. whenever there is an issue support team is asked to Restart the server
Still, the features can be enhanced with release management and patch management Review collected by and hosted on G2.com.
Easy to setup, competitive features and pricing. Most basic features are configured and ready to go OOTB. Does basic integration with O365 authentication and email for no extra cost. Review collected by and hosted on G2.com.
Customer service and support from ManageEngine needs to improve. They treat issues as "it must be your (customer) problem" with little investigation. It's also difficult to export information from the platform Review collected by and hosted on G2.com.
It's fully customizable as per your organizational needs with lots of built-in templates. All the required items I was seeking at the service desk software like managing software deployment, desktop/server management along with the add-ons change, problem, and incident management. Review collected by and hosted on G2.com.
I would love to see a few more templates and not sure if the licensing can be bundled to minimize the cost. Review collected by and hosted on G2.com.
Management of Network, servers and applications. Performance of the product is good Review collected by and hosted on G2.com.
Technical support is not good and response from Sales, and technical team so delayed and organizations lose interest Review collected by and hosted on G2.com.
