--- title: ManageEngine ServiceDesk Plus Reviews meta\_title: 'ManageEngine ServiceDesk Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 250 reviews by the users' company size, role or industry to find out how ManageEngine ServiceDesk Plus works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 250 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### ManageEngine ServiceDesk Plus Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians. [(9 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews) Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks. [(8 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews) Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians. [(7 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419961&qs=pros-and-cons#reviews) Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization. [(6 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419699&qs=pros-and-cons#reviews) Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution. [(6 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419530&qs=pros-and-cons#reviews) Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging. [(4 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews) Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult. [(4 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning. [(4 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2281604&qs=pros-and-cons#reviews) Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features. [(4 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2281611&qs=pros-and-cons#reviews) Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively. [(3 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419627&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ManageEngine ServiceDesk Plus ##### 1. Ease of Use Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians. [ See 9 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you like about ManageEngine ServiceDesk Plus? I like best about ManageEngine ServiceDesk Plus is its easy-to-use interface, strong ITIL-aligned workflows, and powerful ticket automation. It helps KP kuldeep p. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Customization, Incredibly Easy to Use" What do you like about ManageEngine ServiceDesk Plus? Integration internally with other manage engine product. Customization and Ease of use. ##### 2. Features Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks. [ See 8 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews) See Related User Reviews PK Pawan K. Enterprise (\> 1000 emp.) 4.5/5 "A feature rich tool for IT management." What do you like about ManageEngine ServiceDesk Plus? It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Integration and Customization, but Needs Smarter AI Ticket Replies" What do you like about ManageEngine ServiceDesk Plus? We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou ##### 3. User Interface Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians. [ See 7 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419961&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you like about ManageEngine ServiceDesk Plus? I like best about ManageEngine ServiceDesk Plus is its easy-to-use interface, strong ITIL-aligned workflows, and powerful ticket automation. It helps ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Integration and Customization, but Needs Smarter AI Ticket Replies" What do you like about ManageEngine ServiceDesk Plus? We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou ##### 4. Asset Management Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization. [ See 6 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419699&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive Helpdesk Tool with Robust Inventory Management" What do you like about ManageEngine ServiceDesk Plus? This is a highly comprehensive helpdesk tool that supports both inventory management and problem logging. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Integration and Customization, but Needs Smarter AI Ticket Replies" What do you like about ManageEngine ServiceDesk Plus? We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou ##### 5. Customer Support Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution. [ See 6 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419530&qs=pros-and-cons#reviews) See Related User Reviews PK Pawan K. Enterprise (\> 1000 emp.) 4.5/5 "A feature rich tool for IT management." What do you like about ManageEngine ServiceDesk Plus? It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Integration and Customization, but Needs Smarter AI Ticket Replies" What do you like about ManageEngine ServiceDesk Plus? We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou ### 5 Cons or Disadvantages of ManageEngine ServiceDesk Plus ##### 1. Complexity Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging. [ See 4 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you dislike about ManageEngine ServiceDesk Plus? I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur ![Zafar Javed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zafar Javed S.") ZS Zafar Javed S. Mid-Market (51-1000 emp.) 5.0/5 "Manage Engine Service Desk plus review" What do you dislike about ManageEngine ServiceDesk Plus? Initial configuration and implementation is bit tricky and need some patience. ##### 2. Complex Setup Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult. [ See 4 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you dislike about ManageEngine ServiceDesk Plus? I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur KP kuldeep p. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Customization, Incredibly Easy to Use" What do you dislike about ManageEngine ServiceDesk Plus? Advance configuration is hard. Limitation with standard reports. ##### 3. Learning Curve Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning. [ See 4 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2281604&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you dislike about ManageEngine ServiceDesk Plus? I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive Helpdesk Tool with Robust Inventory Management" What do you dislike about ManageEngine ServiceDesk Plus? The upgrade alters the software so significantly that users are forced to relearn how to use it. ##### 4. Steep Learning Curve Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features. [ See 4 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2281611&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you dislike about ManageEngine ServiceDesk Plus? I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive Helpdesk Tool with Robust Inventory Management" What do you dislike about ManageEngine ServiceDesk Plus? The upgrade alters the software so significantly that users are forced to relearn how to use it. ##### 5. Limited Features Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively. [ See 3 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419627&qs=pros-and-cons#reviews) See Related User Reviews ![Praveen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen K.") PK Praveen K. Enterprise (\> 1000 emp.) 5.0/5 "Very good tool for managing Service desk. We switched from Symphony Summit to ME." What do you dislike about ManageEngine ServiceDesk Plus? Managing tickets of multiple entity of a group company is little bit difficult as not having in-buit functionality. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Good System for managing our devices" What do you dislike about ManageEngine ServiceDesk Plus? Software packages that are not included in ManageEngine take some time to get approved and added to the application list. ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-servicedesk-plus/competitors/alternatives) AI Aziff I. Service Desk Analyst Enterprise (\> 1000 emp.) 1/19/2023 "Service Desk analyst" 4/5 What do you like best about ManageEngine ServiceDesk Plus? Easy and efficient ticketing system. Appreciat the robust but flexible process management feature. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The system sometimes takes up so much time to load up causing the SLA meter to run on white screen. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Able to properly implement user management, especially assets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nabeel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nabeel R.") NR Nabeel R. IT Support Specialist Mid-Market (51-1000 emp.) 1/18/2023 "it takes a bit time to learn" 2/5 What do you like best about ManageEngine ServiceDesk Plus? the assiging calls and changing requests Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? the request tab interface the is so overwhelming Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? i dont see any bugs but they should start working more towards the interface Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shahbaz K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahbaz K.") SK Shahbaz K. Information Technology Support Engineer Enterprise (\> 1000 emp.) 1/12/2023 "Easy to understand and use" 5/5 What do you like best about ManageEngine ServiceDesk Plus? Your daily report status and categories of tickets Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? I didt see the bin..like everyone can see my tickes and resolution Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Merging of two tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![James Arnold M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James Arnold M.") JM James Arnold M. Application Support Specialist Enterprise (\> 1000 emp.) 1/20/2023 "ManageEngine ServiceDesk Plus" 4/5 What do you like best about ManageEngine ServiceDesk Plus? User-friendly and easy-to-manage application. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The pricing is a bit high and integration is complex. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Ticket management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/17/2022 "Manage Engine - Helpdesk and Asset Management Tool" 5/5 What do you like best about ManageEngine ServiceDesk Plus? This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management tracking tool. Compare to rest of the products in the industry it is cost-effective Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Online Support is not good. whenever there is an issue support team is asked to Restart the server Still, the features can be enhanced with release management and patch management Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Initially, the incidents and changes were manually updated in an excel sheet. After adopting tp Manage Engine Service Desk plus Incidents were tracked and resolved on priority basis adhering to the SLA defined Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MT Michael T. Head of Service Delivery Mid-Market (51-1000 emp.) 4/17/2022 "Good product. Customer service needs to improve" 3.5/5 What do you like best about ManageEngine ServiceDesk Plus? Easy to setup, competitive features and pricing. Most basic features are configured and ready to go OOTB. Does basic integration with O365 authentication and email for no extra cost. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Customer service and support from ManageEngine needs to improve. They treat issues as "it must be your (customer) problem" with little investigation. It's also difficult to export information from the platform Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? ServiceDesk Plus is a good basic IT service management platform for small-to-medium enterprises, enabling our IT support team to effectively prioritise incidents and requests Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Setu Bandhan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Setu Bandhan S.") SS Setu Bandhan S. Senior Network Administrator Enterprise (\> 1000 emp.) 4/19/2022 "A complete package for Service Desk and other ITIL defined framework" 4/5 What do you like best about ManageEngine ServiceDesk Plus? It's fully customizable as per your organizational needs with lots of built-in templates. All the required items I was seeking at the service desk software like managing software deployment, desktop/server management along with the add-ons change, problem, and incident management. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? I would love to see a few more templates and not sure if the licensing can be bundled to minimize the cost. Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: This is a good product with lots of customized reporting. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Mostly software deployment and desktop management. Another useful thing is the announcement to the users in a short possible time. Review collected by and hosted on G2.com. Show More 10/19/2022 Validated ReviewerIncentivizedSource: G2 invite VP Venkata P. Sr. Technical Architect Enterprise (\> 1000 emp.) 4/5/2022 "ServiceDesk ITSM tool" 3/5 What do you like best about ManageEngine ServiceDesk Plus? Management of Network, servers and applications. Performance of the product is good Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Technical support is not good and response from Sales , and technical team so delayed and organizations loose interest Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: Verify if the support is improved from before Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? We have requested solution customization for our customer - but turn-round time was pathetic and we looked stupid infront of our customer for the delayed response. Technically product is fine, but, I personally didn't like the technical support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Karam N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karam N.") KN Karam N. Senior IP Network Engineer Mid-Market (51-1000 emp.) 12/20/2021 "ServiceDesk is #1 tool every IT need to use" 5/5 What do you like best about ManageEngine ServiceDesk Plus? Using a ServiceDesk to manage your staff IT Request is essential for any company or organization that needs to track and evaluate the IT Department tasks. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The mobile application of the platform needs to be more professional. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? I manage +200 staff from IT Side point of view, ServiceDesk allow me to manage the tickets and request based on priorities and time is calculated for each ticket on how long does it wait to be resolved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/23/2021 "Tools for service deskmanagement" 4.5/5 What do you like best about ManageEngine ServiceDesk Plus? This is good to manage all user tickets along with their asset, also it has inbilt reports which you can customize, it has feedback form which can integrate with user ticket sales. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? There is nothing to dislike about it but some of the automation they need to workuppne, I. E. When you configure sla atomation in incident there are multiple option to configure escalation matrix but in service tickets still they are working on it. Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: This serve the purpose of helpdesk management as well asset management Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Now endusers become more happy since here no need to monitor each engineer efficiency individually all thanks to feedback automation link with service tickets. Review collected by and hosted on G2.com. 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