Integration internally with other manage engine product.

Customization and Ease of use. Review collected by and hosted on G2.com.

Advance configuration is hard.

Limitation with standard reports. Review collected by and hosted on G2.com.

Good price is probably the only thing that keeps us with it Review collected by and hosted on G2.com.

bad support and aging user interface, no automated upgrades Review collected by and hosted on G2.com.

1) Flexible Deployment for On-Premise and Cloud

2) Good Dashboard & reports

3) Easy & Network discovery integration

4) Main modules I like best about are helpdesk & asset now. Review collected by and hosted on G2.com.

1) Obviously cost, manage engine license is based on technician count instead of end users.

2) User interface looks old-fashioned compared to other products.

3) Network scan of assets takes more time sometimes

4) Scripting is a headache when it comes to advanced automation Review collected by and hosted on G2.com.

The centralized management of applications, patches, & updates makes ManageEngine a good system for our IT team. I use a lot of the features in this product every week and the customer support is very helpful when we need it. Review collected by and hosted on G2.com.

Software packages that are not included in ManageEngine take some time to get approved and added to the application list. Review collected by and hosted on G2.com.

The most helpful aspect of ManageEngine ServiceDesk, from my experience of over four years, is its user-friendly interface. It's easy to navigate and offers customizable features, making ticket management and incident resolution efficient. The platform's reporting tools provide valuable insights, and the prompt customer support ensures smooth operations. Overall, ManageEngine ServiceDesk has been an invaluable tool for our IT service delivery needs. Review collected by and hosted on G2.com.

Having used ManageEngine ServiceDesk for quite some time now, I have to say there are a few areas that leave much to be desired. The pricing structure is a bit of a sore point for me, especially considering the limited functionalities it offers compared to other top-tier products in the market. But perhaps the most frustrating aspect for me is the level zero support processing for end users. It often feels like I'm hitting a brick wall when trying to resolve basic issues, and the lack of responsiveness in this area is a significant letdown. Review collected by and hosted on G2.com.

I like that end users can go to the task bar and open a helpdesk ticket or view their helpdesk ticket. Like that it is integrated with AD and that users can open a ticket by email also. Review collected by and hosted on G2.com.

None that I can see so far. So far it has been good but we have not utilized every part of it yet. Review collected by and hosted on G2.com.

The most likely thing in ServerDesk Plus is its user friendly interface and also it is available in various editions like Enterprise, Professional, standard. Also it has flexible deployment options. It is easy to integrate with other Manageengine products as well for eg Endpoint Central, Patch Manager Plus. It is easy to implement. It has feasible customer support as you can simply raise tickets for your issue. Review collected by and hosted on G2.com.

It has some customization limitations has the console cannot be modified as per end users requirement. Also, there is customization complexity because it has some advanced options and features to be deployed. Review collected by and hosted on G2.com.

Simple and easy to use, easily customizable Review collected by and hosted on G2.com.

so far i don't have anything to say about downfall Review collected by and hosted on G2.com.

We have been using ServiceDesk Plus for the last 4 years and it is very useful for ticketing purposes. It is very easy to use and implement for all modules, and it is integrated with other ME Products as well as third-party applications. Currently, it is frequently used everywhere and it supports customers in creating tickets and maintaining their IT and NON-IT Assets for their organization. Review collected by and hosted on G2.com.

We are using this application, the dislike of this application is we can fetch the report but sometimes clients want some customized reports which are not available in this application. For those customized reports, we refer to the Analytics Plus application. Review collected by and hosted on G2.com.

ServiceDesk Plus is one of the best ITSM Tool that I have used. The implementation/installation is very easy for IT companies. If you are not able to do it, they also provide proper customer support who helps you throughout the implementation and also after the implementation when you start using the tool in your organization. There are a lot of features in this application which makes it user-friendly. It also offers integration with third-party applications as well as ManageEngine Applications. The frequency of use is high for IT organizations. Review collected by and hosted on G2.com.

One of the issues that users have complained about is its user interface for a new user who is logging in for the first time it becomes difficult for him to raise a ticket else everything is up to the mark. Review collected by and hosted on G2.com.