---
title: ManageEngine SupportCenter Plus Reviews
meta_title: 'ManageEngine SupportCenter Plus Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how ManageEngine SupportCenter Plus works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 12
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# ManageEngine SupportCenter Plus Reviews
**Vendor:** Zoho  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 12
## About ManageEngine SupportCenter Plus
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.





## ManageEngine SupportCenter Plus Discussions
  - [What is ManageEngine SupportCenter Plus used for?](https://www.g2.com/discussions/what-is-manageengine-supportcenter-plus-used-for) - 1 comment

- [View ManageEngine SupportCenter Plus pricing details and edition comparison](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-18+14%3A45%3A06+-0500&secure%5Bsession_id%5D=8190472e-a47e-4dad-9066-f6c4c672cb6e&secure%5Btoken%5D=a9a0077eff03402c7eabcd230c4e771d1d22f096e9ba00ee8145eb91178e6601&format=llm_user)

## ManageEngine SupportCenter Plus Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top ManageEngine SupportCenter Plus Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)