Loop Returns Reviews (63)

Reviews

Loop Returns Reviews (63)

4.7
63 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and seamless integration into their return processes, which significantly enhances customer satisfaction. Many appreciate how it streamlines returns and exchanges, allowing teams to focus on more valuable tasks. However, some users note a desire for more customization options in the backend.
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Nerhiza S.
NS
Nerhiza S.
social media moderator
Mid-Market (51-1000 emp.)
More Options
"very helpful"
5/5
What do you like best about Loop Returns?

It allows me to process exchanges and returns very quickly and user friendly Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

so far none. I like all about it. Very helpful. Review collected by and hosted on G2.com.

Susan B.
SB
Susan B.
Customer and Operational Manager
Small-Business (50 or fewer emp.)
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"Amazing visibility into the return process!"
4.5/5
What do you like best about Loop Returns?

Truly appreciate the high visibility of the entire return process and making refunds easy to complete.The ability to create spreadsheets with data is very beneficial. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Exchanges can be a but complex. Instant exchanges that are automatically refunded prevent the need for the cusotmer to return items and wish refunds were not completed until the package is in route even for OOS items. Review collected by and hosted on G2.com.

Joyce Ann C.
JC
Joyce Ann C.
Subject Matter Expert
Enterprise (> 1000 emp.)
More Options
"Ease of Use"
4.5/5
What do you like best about Loop Returns?

accessibility and navigation of the tool Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

None. It's straightforward to use and navigate Review collected by and hosted on G2.com.

Jerico P.
JP
Jerico P.
Team lead
Mid-Market (51-1000 emp.)
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"Loop Return is the best!"
5/5
What do you like best about Loop Returns?

The UI is really friendly and very straight to the point which makes it really easy to use. So definitely a 10/10 not only for me but for my whole team. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Nothing much. The Ui itself is really great which is perfect fit for a medium to large based companies. Review collected by and hosted on G2.com.

Roxan Silva L.
RL
Roxan Silva L.
Social Media Moderator
Consumer Services
Small-Business (50 or fewer emp.)
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"Very helpful!"
5/5
What do you like best about Loop Returns?

Loops are easy to use, user friendly too Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

When it's having an error or system issue. Review collected by and hosted on G2.com.

SQ
Steffi Q.
ECOM Operations and Analyst
Mid-Market (51-1000 emp.)
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"Love Loop"
4.5/5
What do you like best about Loop Returns?

The easiness in processing returns for our customers. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I cannot think of anything at this moment. Review collected by and hosted on G2.com.

JG
Johnny G.
Sr. CX Manager
Small-Business (50 or fewer emp.)
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"Loop Experience"
5/5
What do you like best about Loop Returns?

Ease of use for our customers and our agents. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes the tech issues are bothersome. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
More Options
"Howler Brothers x Loop"
5/5
What do you like best about Loop Returns?

Loop has been very helpful in letting our CS agents focus on the more value driven conversations and letting loop act as a self service portal. Exchanges are super simple and adds a ton of value with shop now. Instant exchange is a great way to get the customer the new without any risk.The analytics and reporting dashboard helps our design team with all the feedback we receive. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Honestly, everything is great. Loop is really moving the needle and coming out with updates based on our feedback regularly. No major complaints. I wish there was a way to merge returns so customer didnt have to send back multiple packages. Review collected by and hosted on G2.com.

JR
Jordyn R.
Ecomm Customer Service Manager
Small-Business (50 or fewer emp.)
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"Liverpool Los Angeles"
3.5/5
What do you like best about Loop Returns?

I like the ease of the website. The site is very user-friendly. Also love that it is very easy to get in contact with someone for help, feel very supported working with Loop. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I do not like that exchanges are not easily visible. They used to be labeled as exchanges on the order and now they are all labeled as returns and we have to figure out if it is an exchange or return. They should be labeled separately. Review collected by and hosted on G2.com.

Grace D.
GD
Grace D.
Social Media Moderator
Small-Business (50 or fewer emp.)
More Options
"Best Tools !"
4.5/5
What do you like best about Loop Returns?

tool interface and options, user friendly Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes delayed updates

more optionss Review collected by and hosted on G2.com.