Loop is constantly releasing new features and improvements that allow us to expand and improve our post-purchase experience. We partnered with Loop when we were both small companies and have loved seeing Loop grow while we've grown as well. Their support team is always quick to respond, and we've loved the CSMs we've worked with! Review collected by and hosted on G2.com.

My biggest gripe with Loop is that we're not able to play with the data as much as I'd like. The analytics tab is often painfully slow, and sometimes the standard reports within Analytics and the standard reports you can download don't always cover the data I want to look at. It would be super helpful to be able to select the columns I'd like to export or have the option to create custom widgets within analytics.

We are also under pretty intense pressure from our executive team to deliver an in-store return system, so we don't have to do so manually. Although things through Loop are great for the eComm side of things, we'd also love to provide that same experience through retail. Review collected by and hosted on G2.com.

I like the amount of information they give a customer for us to be able to help them out and give them exactly what they need if that is a return, exchange, or something else! Review collected by and hosted on G2.com.

Not much to dislike, but in the beginning there was a lot to set up with Loop. However once everything was set up, you are good to go for the rest of your companies existence! Review collected by and hosted on G2.com.

Loop has a very user friendly platform. They have more option for advanced exchanges and their platform is better for upsell and sales. Review collected by and hosted on G2.com.

I wish there were more workflows for complex sales for multiple SKUS Review collected by and hosted on G2.com.

Loop is constantly updating and working on their platform. It's so easy to allowlist returns or reopen an expired return. I enjoy using loop and am so glad we use their product! Review collected by and hosted on G2.com.

The new update for issuing a refund or store credit. You have to click 'remove' first then you can click refund or store credit. Review collected by and hosted on G2.com.

Loop Returns improved our customers' experience with our returns process. In addition, Loop Plus has allowed our customers to exchange for a different item and to upsell on their exchange order. This option has increased our returns revenue. Review collected by and hosted on G2.com.

Returns workflow options are currently too simplistic. However, Loop support is always responsive to feature requests and they are always improving their offerings. Review collected by and hosted on G2.com.

Loop makes it simple and easy for customer to get the items they need as quickly and efficiently as possible. This makes it easy for management and customer to have a smooth experience without worry! Review collected by and hosted on G2.com.

I have noticed a few inventory errors within Shopify coming from exchanges, but have not pinpointed the issue. I realize this could be an internal issue with Shopify or warehouse management as well. On the cutsomer side, Loop has been seamless! Review collected by and hosted on G2.com.

The ease of seeing returns. love the new addition of searching by customer. they are very responsive and have improve greatly. Review collected by and hosted on G2.com.

Our orders are shipped from 2 different locations but only returned to one. Loop return inventory to where it was shipped out so we have to manually manage inventory Review collected by and hosted on G2.com.

The upsell and shop now option is a game changer for us! Its allowed us to give control back to our customers and contribute hugely to building our customer purchase confidence.

The team at Loop are also very receptive to feedback and action feedback! Review collected by and hosted on G2.com.

A few features are designed to help merchants put some costs back onto their customers- which is great if thats your goal - its just not ours.

We approach returns a little differently and prefer to absorb costs and also give extra for exchanges so some features dont benefit us. Review collected by and hosted on G2.com.

What I like best is it's easy to use and user-friendly. Even if you're not tech-savvy you won't have a hard time using it, unlike other applications the interface is great. Review collected by and hosted on G2.com.

What I dislike now is the log-in page, even if the email address is auto-populated it's still requiring the password even when you have saved it before. It's just a hassle to keep on typing it every time. Review collected by and hosted on G2.com.

Processing label and returns request. Able to check status of customers' return and resend return label for customers' convenience. Able to cancel their return request. Review collected by and hosted on G2.com.

Limited options when it comes to return, unable to view their return request at times due to bug. Has limited view on their payment options. Can't modify return process. Review collected by and hosted on G2.com.