Loop Communications Reviews (110)

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Reviews

Loop Communications Reviews (110)

View 1 Video Reviews
4.8
110 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the responsive support and customer service provided by Loop Communications, highlighting the team's quick resolution of issues and friendly assistance. Many appreciate the ease of communication, which allows for efficient problem-solving, making their experience seamless. A common limitation noted is the desire for more self-service options for managing phone queues.
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IH
Ian H.
Small-Business (50 or fewer emp.)
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Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Transition from Prior Provider"
5/5
What do you like best about Loop Communications?

Responsiveness of Support! Also feature set is beneficial and equates our prior system for less cost. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

The web interface could be a bit more sleek, but that's not a deal killer really. Review collected by and hosted on G2.com.

Kelly Speers, Author and I.
KI
Kelly Speers, Author and I.
President
Small-Business (50 or fewer emp.)
More Options
"Real customer service in a day and age where it is ignored."
5/5
What do you like best about Loop Communications?

Customer service is critical to us. Loop has been exceptional from walking us through each step to answering questions. They are exceptional. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

to be honest we have not found anything to not like about Loop. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Mid-Market (51-1000 emp.)
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"new user new system"
4.5/5
What do you like best about Loop Communications?

I have received a fast response to support requests and have been treated with courtesy. Everyone I have spoken with has been helpful. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I haven’t found a dislike at this point! Review collected by and hosted on G2.com.

Justin L.
JL
Justin L.
Owner
Small-Business (50 or fewer emp.)
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"very good customer service"
5/5
What do you like best about Loop Communications?

The phones are great, attention to detail and service is best Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

It's not free, lol seriously its been a great experience Review collected by and hosted on G2.com.

Verified User in Media Production
UM
Verified User in Media Production
Mid-Market (51-1000 emp.)
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"Great service, found a solution to my problem!"
5/5
What do you like best about Loop Communications?

I had a caller id problem that didn't have an obvious solution. They worked until they found a solution! Now my calls will have the proper identification on caller id! In sales, this is VERY important! Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Nothing. They diagnosed the problem, found a solution and fixed it same day! Review collected by and hosted on G2.com.

LM
Lauren M.
Mid-Market (51-1000 emp.)
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"User-friendly, consistently works as described"
4/5
What do you like best about Loop Communications?

Loop is very easy to use. Once you have log-in credentials, you simply log-in & you are ready to proceed with your day. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Often when I am making calls, the caller ID will not be visible. Other times it will be. The inconsistency is not detrimental, but it is something that could be improved. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
More Options
"Quickly resolved issue"
5/5
What do you like best about Loop Communications?

Prompt and courteous staff and problem resolved Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I cannot think of any issues that I have had Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
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"Customer service is top notch!"
5/5
What do you like best about Loop Communications?

I love how I can call or email them at any time and get immediate assistance. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

The phone portal is a little limited in its capacity. It would be helpful if we could add pictures as we have a large office. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
More Options
"Loop Communications"
4.5/5
What do you like best about Loop Communications?

Loop is always quick and eager to help with any issue I have needed guidance on. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I have received follow up communication on a ticket that has already been closed. Not necessarily a bad thing to be so thorough though. Review collected by and hosted on G2.com.

JJ
Justin J.
Small-Business (50 or fewer emp.)
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Business partner of the seller or seller's competitor, not included in G2 scores.
"Excellent Products and Services"
5/5
What do you like best about Loop Communications?

Quick Customer Service, I waited on hold maybe 30 seconds. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Nothing, they are extremely helpful. Fast service and dedicated employees Review collected by and hosted on G2.com.