LollyLaw Reviews & Product Details

LollyLaw is an award-winning legal practice management solution for immigration law or related areas. Since 2014, LollyLaw has been unparalleled in its ease of use and powerful tools to create, manage, and track cases. LollyLaw now comes stocked with fully customizable immigration workflows and immigration form sets from USCIS, DOJ, DOS, and the FBI. Each form can be filled out through the web in a live collaboration mode so that you can assist clients remotely. The software features include contact management, SMS messaging, calendaring, notifications, time tracking, task management, invoicing, document automation, form filling, cloud storage, branded client portal, online payments, and customizable case types and workflows. New features and enhancements are added each month. With LollyLaw and LollyForms, you can work with clients anywhere to quickly gather information from intakes, questionnaires, and online PDF forms. LollyForms lets you and your clients work in a live document where you can chat online and assist with form related questions.

Seller

Paradigm

Discussions

LollyLaw Community

Languages Supported

English, Spanish

Solution Type

Best-of-Breed

Overview by

Todd Levesque

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Verified User in Law Practice

Small-Business (50 or fewer emp.)

5/18/2021

"Helpful but has room for improvement"

3/5

What do you like best about LollyLaw?

It helps keep our office organized. We definitely are more organized when using Lolly Law. The journal feature is definitely helpful as well and keeps all of us in the loop when multiple people are working on a case. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

There are several redundant features that seem to make more work for us. I would really like to see Lolly Law integrate with our USCIS account. That way, we aren't having to enter receipts in two different places. The form filling is very clunky and would be made better with a screen feature instead of having to use up and down arrows. Review collected by and hosted on G2.com.

Recommendations to others considering LollyLaw:

The best thing to do is think about what would make a difference to your law firm. If communication could be improved, then definitely consider Lolly Law as it has great management features. Review collected by and hosted on G2.com.

What problems is LollyLaw solving and how is that benefiting you?

Communication is definitely the most helpful problem. Anyone of us can pick up a case and see where we are with it and what work has been done. It's great because we never have to ask others where we are with a case and waste valuable time trying to figure it out. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw

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Thank you for taking the time to provide us your feedback. It is very much appreciated! Since you mentioned the journal, I thought I would let you know that we have a new design coming that will make it even better. I think you will like it. For USCIS integration, I will check to see what their service has for APIs. And for forms, at the top of the screen are back/next buttons to go through the form pages, but there is also a way to see all the pages and jump to the one you want, like in Adobe Reader. It is in a menu on the left of the screen when filling out forms. Let me know if that helps.

Verified User in Judiciary

Small-Business (50 or fewer emp.)

2/22/2021

"Makes all our office files easy to handle and manage"

5/5

What do you like best about LollyLaw?

Every client's information can be found with one click of a button instead of multiple pages. In a time crunch, it’s easy to find all details of a file, especially during hearings or consultations. New clients are easy to sign up as it’s an easy transition from just a contact to a matter. Merging matters are also a breeze and not confusing at all. We are a small office with a ton of work. We have multiple families who refer us to their own family and friends, and merging them together has never been easier. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

That I have to login every time I’m on a different device. I’d like to stay logged into my devices and only be logged out once I click to do so. I have a laptop, cell phone, iPad, and desktop. I choose either one to work from and it’s a hassle logging in EVERY TIME. I try and multitask and have 2 devices open at a time but that’s not possible because I get logged out. Also, we can no longer delete transactions. Mistakes happen and not being able to delete a transaction throws off a whole contract. Sometimes my clients ask for a full invoice so they can see what they’ve paid and when. There are double entries in there that throw off the contract and the client. We can’t simply white out a transaction because that’s suspicious and unprofessional looking on an invoice. Aside from mistakes, there are entries from years ago, previous employees, who didn’t input the information correctly. I wish we had the option to delete a transaction again. Review collected by and hosted on G2.com.

Recommendations to others considering LollyLaw:

It’s a great way of managing your caseload and files. Working from home these days, you don’t need to have any paper files with you creating clutter and mess in your home. Lolly Law is a one-stop shop for every file you’d possibly need. Any technical issues can be directed to John via email, and he answers super quick. There are rarely any times where the system is down, as updates seem to happen fairly quickly without interrupting the service, which is important for me with heavy phone traffic. I am constantly on the phone with someone who needs some information that I have in Lolly Law. Before the update, I wasn’t able to access Lolly Law on my cell. But now I can. It’s just as easy as logging into my desktop and for on the go. Review collected by and hosted on G2.com.

What problems is LollyLaw solving and how is that benefiting you?

Time management. Getting assigned/assigning tasks and reminders are making the office work more efficiently. We are a small office with a lot of work, so it’s a helpful hand to have an easy-going system that manages all of our files, especially since most of us work from home. Paper files are no longer needed to lug around and clutter up our home spaces. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw

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Thank you for taking the time out of your day to provide us this great feedback. We really appreciate it! I am glad that a busy office like yours is seeing the benefits Lolly has to offer. We really want Lolly to be an incredible value adding tool for businesses like yours. On the topic of signing in, I will let the dev team know, but I think when the mobile companion app for V2 comes out, it should take care of this inconvenience since it sounds like you are switching from desktop to mobile frequently. Having a separate app for mobile will be best. Not software related per se, but in general it seems the whole industry is putting more attention on online security for sign in and authentication - we will continue to look at best practices and try to implement solutions that are both secure and convenient. Next, on the topic of being able to edit/delete financial transactions, I am not sure if you are aware, but if not this might be good news to share, there are tools available already to delete and edit transactions. Those tools are powerful and related to financial info, so they are managed by permissions. Let's check the permissions you have and make sure you have the one for "Advance Billing Controls - edit/delete transactions and invoices". Once enabled, you will see new controls to edit/delete transactions and even roll back invoices if you need to. If I misunderstood the issue or what you were needing, let me know. If you have any questions about this or would like a touchpoint to go over it together, we can do that. Happy to assist.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

10/18/2021

"This is a great product that saves time on legal forms."

5/5

What do you like best about LollyLaw?

The notes section, prefilled forms, ability to see client information at once Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

The Forms do not update automatically. It is hard to update client info quickly Review collected by and hosted on G2.com.

Recommendations to others considering LollyLaw:

Lolly Law helps streamline client data as you can keep it on the dashboard of the client profile. Review collected by and hosted on G2.com.

What problems is LollyLaw solving and how is that benefiting you?

More efficient with forms as it pulls data from the client profile, knowing all of the clients data in one easy place Review collected by and hosted on G2.com.

Molly F.

Associate

Small-Business (50 or fewer emp.)

2/22/2021

"Makes tracking cases so much easier."

5/5

What do you like best about LollyLaw?

My favorite part about LollyLaw is the journal feature. I like that everything is displayed in a timeline and I can filter between types of interactions easily. I also enjoy how easy everything is to edit and update, such as notes about client interactions. I am really excited about the client portal, as I can see where that will be helpful for getting information. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

So far there really isn't anything I dislike about Lollylaw. I'm still getting used to the learning curve, but that's not a problem with the program, rather I just need more time with it. The only feature that I wish was different is that when adding a journal entry, you can label the task as a court filing. There are court deadlines, but court filings is not an option and this is something we do very often. I don't like that I have run into walls a couple times where there are paid services I don't have access to. I wish that if a company didn't pay for those features, they wouldn't be available to the normal users. Review collected by and hosted on G2.com.

Recommendations to others considering LollyLaw:

I heard great things about Lollylaw and this lives up to the hype. Review collected by and hosted on G2.com.

What problems is LollyLaw solving and how is that benefiting you?

I like that you can tag people so I can easily inform them when action needs to be taken. A feature I really enjoy is that when I fill in information on a client's form, it saves that to their profile for future tasks. I didn't see this feature in other similar programs. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw

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Thank you Molly for taking the time to provide us feedback. We really appreciate it! Like you, I really like the journal notes and the ability to mention team members and send notifications. The Client Bridge portal is great too. Currently, it's focus is on getting data from the client online. We are adding new aspects to it to make it a great tool for communicating with clients too and providing case status updates online. Now, in one of the items you provide where you said you wish you can label a note as being related to a type of court filing, I have some good news - you know the 'activity type' dropdown that lets you tag the note? The list of options in this dropdown are 100% customizable in your account. An Admin in your account would need to do it by going to Settings->Account Configuration and then updating the 'Activity Type' list. So if the type of court filings you want get added there, then you will be able to use them to tag a note in the journal and even run reports on it (ex. show me all notes this past year for ___ type of court filing). Hope that helps. If you have any questions or need anything, just let us know at <support@lollylaw.com>

Verified User in Legal Services

Mid-Market (51-1000 emp.)

10/19/2021

"Comprehensive and User Friendly"

4.5/5

What do you like best about LollyLaw?

The UI is incredibly intuitive and allows me to input and access large amounts of information about CLT cases with relative ease. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

Navigating between Matters and Client pages is sometimes inconvenient, and the similarity between the two leads to errors occasionally. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw

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Hello, Thank you for taking the time to provide a review. We appreciate it!

We have several one-click options to move between a client and a case, and visa versa, but if there is a suggestion you have in mind that might help you when moving between records, please let us know at <support@lollylaw.com>

Robert M.

Owner

Small-Business (50 or fewer emp.)

3/1/2021

"Very efficient system for client management"

4.5/5

What do you like best about LollyLaw?

The manner in which information is presented in the system, user connectivity, reminder system, user support. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

Insufficient online FAQ/User Manual (fortunately, the system is very user friendly so it's easy to pick up), slightly smaller than hoped for viewable space while typing client notes (sometimes need to scroll up or down to re-read what's been typed if you type more than two paragraphs or so), some growing pains with the auto-form fill system. Review collected by and hosted on G2.com.

Recommendations to others considering LollyLaw:

Be sure to make the most of the initial training, feel free to contact support with questions on their updates, and create a dummy client to test out the various features of the system (of which there are more than you realize). Review collected by and hosted on G2.com.

What problems is LollyLaw solving and how is that benefiting you?

Keeping track of user input/actions in the system, ability to have client photo makes it much easier to remember the client, very user friendly. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw

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Hi Robert, Thank You for taking the time to provide us feedback. I wanted to reach out and let you know we appreciate it and want to use it. We want Lolly to continue to be an efficient, time-saving tool, so as changes to immigration law come around, if there are things you think would be beneficial to you, please let us know. I did want to concur with you on the need to expand the Help Library online. We are updating older articles that are outdated and also prioritizing that for any new features, that help guides be available at launch. We will keep adding and also try to make shorter, concise videos for convenience. Also, if you could let me know the view you typically use to enter notes (i.e. journal note, time entry, etc), and the monitor resolution you use, I can bring it to the product team to give the UI a better treatment so it is more convenient for you. Again, thank you Robert!

Jennifer P.

Paralegal

Small-Business (50 or fewer emp.)

9/9/2021

"Very helpful and super quick when trying to look for documents, client profiles. Very useful ."

5/5

What do you like best about LollyLaw?

The journal section. Very helpful in communicating with others when viewing the same client Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

Nothing really everything is very resourcefull Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

10/25/2021

"LollyLaw is very effective."

4.5/5

What do you like best about LollyLaw?

I like using LollyLaw because it allows me to keep all documents, forms, receipt notices, etc. in one organized place. The feature to fill out USCIS forms online is easy to work with as well. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

LollyLaw sometimes has issues transferring over correct information into the USCIS forms online, for example, birthdates, dates of accreditation. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw

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Hi, thank you for taking the time to provide us feedback. We appreciate it. Like you, I also enjoy having case records organized and being able to easily locate files. We also are continuously improving our forms so if you have any instances where you do not see the information sync into the form, please let us know and we will take care of it immediately.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

2/22/2021

"Very easy to navigate, lots of options."

4.5/5

What do you like best about LollyLaw?

The reports are really good, I also love the fact that the immigration applications are all there. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

Nothing so far, other than the fact that we have been having some issues with a few clients while updating their address or number, it won't allow us to make changes later. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw

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Thank you for taking time to provide us feedback. We want to make the improvements to get your full 5 stars:-) It sounds like you used the old system and recall the family search and link field. Good news is that we have something new just around the corner that will give you the means to link and sync family/household members. This will be out in the coming days and although it won't work exactly the same as the old system, it should be a step in the direction you want.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

10/22/2021

"Lolly has some nice features, but also feels like a beta test at times"

3/5

What do you like best about LollyLaw?

Google drive integration is helpful. I like the easy check for USCIS application status Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

Sometimes when you click on a matter it takes you to a different one. Landing page doesn't have useful widgets and doesn't appear to be editable (big problem for me) Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw

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Hello:-) Thank you for taking the time to provide a review. I wanted to reach out and assist with the issue you described of clicking on a matter and it taking you to another. It might be due to browser caching. If you clear your browser cache it may resolve the issue. If it persists, please do not hesitate to reach out to us <support@lollylaw.com> and we would be happy to resolve it for you.