Lime CRM Reviews (91)

Reviews

Lime CRM Reviews (91)

4.3
91 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and customization options, allowing them to tailor the system to their specific business needs. The intuitive interface and strong customer support enhance the overall experience, making it a reliable tool for managing customer relationships. However, some users note that the desktop client can be slow at times, impacting efficiency.

Pros & Cons

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Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Clear System, but Poor Integrations Create Too Much Manual Email Logging"
2/5
What do you like best about Lime CRM?

A relatively clear and manageable system. Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

In our system, the integrations are poor. We have to log all emails manually. It would be great if this were automatically linked to the customer record, deal, or company profile. We spend a lot of time each day on manual processes. Review collected by and hosted on G2.com.

PA
Peter A.
CFO
Small-Business (50 or fewer emp.)
"A flexible CRM system"
4/5
What do you like best about Lime CRM?

The fact that it is extremely customizable without much external support. The onboarding superadmin training enables the business to make many changes to the layout without having to rely on third-party consultants.

The team behind Lime are actively adding new updates to the system, and their customer support is great. Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

E-mail integration could be better. Most of our employees using LimeCRM still prefer to use Outlook, and the plugin could be a bit more fleshed out functionality-wise. Review collected by and hosted on G2.com.

OR
Ola R.
Technical Sales Coordinator
Mid-Market (51-1000 emp.)
"Good quality product"
3.5/5
What do you like best about Lime CRM?

That it helps me organize my quotes, conversations and other documents. It's easy to gather everything in the same place and I minimize the risk of forgetting what I've promised my costumers.

As an administrator and a frequet user I feel like LISA is a good tool to costumize the client. We always get the help we need from Lime to ensure our functions are like we want them. Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

Sometimes the desktop client takes a long time to respond. If it was faster I would not have to have so much wait time.

I cannot see any future in the webb client for our company. It feels to limited when working in tandem with Office 365. We cannot work from Sharepoint. Review collected by and hosted on G2.com.

Staffan B.
SB
Staffan B.
Rekryteringspartner
Mid-Market (51-1000 emp.)
"Lime - very easy and very searchable"
5/5
What do you like best about Lime CRM?

That Lime is easy to use and adaptable to all kinds of situations. And of course, the search functions and the really easy and clever connection to Outlook.

And did I mention the support? Always friendly, always helpful and always quick to reply. Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

Not that much, but it doesn't always seem logical when you do changes as an administrator. Review collected by and hosted on G2.com.

Response from Lime Technologies of Lime CRM

Hi Staffan and thank you for reviewing Lime CRM! We appreciate your feedback about the issues of how to do changes as an administrator. We always strive to make your everyday easier and will forward your feedback to the colleagues responsible. Best regards, your friends at Lime

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Very well designed CRM system and user friendly"
4/5
What do you like best about Lime CRM?

That you can adapt it to your own needs and how you work in organizations. Many additions that help adapt it to have collected in one same system. Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

Getting Lime to meet our security requirements is challenging. It takes time to get "ordinary" functions that have to do with the security of Lime. Review collected by and hosted on G2.com.

Olof M.
OM
Olof M.
Claims Manager
Mid-Market (51-1000 emp.)
"Good functions to perform Claims management"
4/5
What do you like best about Lime CRM?

All the connections and functions. In theory it has good opportunities.

The customer service is very good. Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

Limitations in file sizes and the sorting field system which was better in the old desktop application. Review collected by and hosted on G2.com.

PK
Peter K.
Sales Manager
Mid-Market (51-1000 emp.)
"Sales"
4.5/5
What do you like best about Lime CRM?

Good order and organization when it comes to documents Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

Slow when opening documents. About 10-25 seconds. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Simple and easy to use"
4/5
What do you like best about Lime CRM?

It is user-friendly and clear. Well structured according to our business. Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

It is expensive if you want help to change something. Review collected by and hosted on G2.com.

Verified User in Wholesale
AW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"User"
4.5/5
What do you like best about Lime CRM?

We use it for offers and it works very well Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

There is no map-structure in the document Review collected by and hosted on G2.com.

Verified User in Government Administration
IG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Has everything we need"
4.5/5
What do you like best about Lime CRM?

It is very complete for us. We can build any process that we want. We can manage our diary in the same environment. Review collected by and hosted on G2.com.

What do you dislike about Lime CRM?

Some functions have been more difficult for an ordinary user to use. But that's fixed in the newer version that we're upgrading to. Review collected by and hosted on G2.com.