--- title: Lime CRM Reviews meta_title: 'Lime CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 91 reviews by the users' company size, role or industry to find out how Lime CRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 91 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lime CRM Reviews **Vendor:** Lime Technologies **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 91 ## About Lime CRM Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server. ## Lime CRM Pros & Cons **What users like:** - Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs. (5 reviews) - Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs. (5 reviews) - Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs. (4 reviews) - Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness. (3 reviews) - Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence. (3 reviews) - Customer Management (2 reviews) - Easy Customization (2 reviews) - Helpful (2 reviews) - Organization Efficiency (2 reviews) - Solutions (2 reviews) **What users dislike:** - Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration. (3 reviews) - Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration. (2 reviews) - Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency. (2 reviews) - Users find the **learning curve challenging** , especially for functions related to security and general usability. (2 reviews) - Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365. (2 reviews) - Missing Features (2 reviews) - Slow Performance (2 reviews) - Steep Learning Curve (2 reviews) - AI Limitations (1 reviews) - Difficult Setup (1 reviews) ## Lime CRM Discussions - [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made) - [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for) - [View Lime CRM pricing details and edition comparison](https://www.g2.com/products/lime-crm/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+10%3A25%3A28+-0500&secure%5Bsession_id%5D=3c051b6c-53ec-4c35-a6dc-3c67b5257762&secure%5Btoken%5D=a35f2b0e95046c7a8f0d424ca8f443fc80cfa92c4006f6600fdc78601a7fed1d&format=llm_user) ## Lime CRM Integrations - [GetAccept](https://www.g2.com/products/getaccept/reviews) ## Lime CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Automation** - Ticket Resolution - Customization - Intelligent Routing **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Lime CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,289 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,820 reviews)