--- title: Lime CRM Reviews meta_title: 'Lime CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 91 reviews by the users' company size, role or industry to find out how Lime CRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 91 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lime CRM Reviews **Vendor:** Lime Technologies **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 91 ## About Lime CRM Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server. ## Lime CRM Pros & Cons **What users like:** - Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs. (5 reviews) - Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs. (5 reviews) - Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs. (4 reviews) - Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness. (3 reviews) - Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence. (3 reviews) - Customer Management (2 reviews) - Easy Customization (2 reviews) - Helpful (2 reviews) - Organization Efficiency (2 reviews) - Solutions (2 reviews) **What users dislike:** - Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration. (3 reviews) - Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration. (2 reviews) - Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency. (2 reviews) - Users find the **learning curve challenging** , especially for functions related to security and general usability. (2 reviews) - Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365. (2 reviews) - Missing Features (2 reviews) - Slow Performance (2 reviews) - Steep Learning Curve (2 reviews) - AI Limitations (1 reviews) - Difficult Setup (1 reviews) ## Lime CRM Reviews ### 1. I am satisfied! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaquline L. | receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** I like everything about Lime. It's easy to use the system and you can save so much information. I love that you can drag emails directly into documents and the system makes it so much easier to keep track of which customers I have invoiced and which I haven't! **What do you dislike about Lime CRM?** Sometimes it is difficult to log in, there are error messages and bugs - sometimes even when I am inside and working in the system. Otherwise, I think it is great and I quickly learned how the system is structured. **What problems is Lime CRM solving and how is that benefiting you?** Helps me keep track of customers, courses, invoicing, and all related documents. It also makes it easier to keep track of emails linked to a specific course/training. ### 2. Structured **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Order and organization in the business, is flexible. **What do you dislike about Lime CRM?** There are no good reports today. It's too cumbersome to produce. **What problems is Lime CRM solving and how is that benefiting you?** A common tool ### 3. Lime CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Anders H. | e-commerce & online manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** The filter function is very powerful and very user friendly to wotk with your data in both fitering of data and how to view your data. I wish I had the same possibilities in other master data applications. **What do you dislike about Lime CRM?** no much, sometime it requires some extra settings to look the best. Maybe a powerful Pivot function as a second UX to use. The admin interface need upgrade to more modern UX. Mobile version of the app would be awesome. **What problems is Lime CRM solving and how is that benefiting you?** First of all easy to use, second it is fast to get your data on screen even for 10.000 of rows of data - and the ability to get related data in the same view is very convinient. ### 4. Well-functioning total solution **Rating:** 4.0/5.0 stars **Reviewed by:** Peter R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** The consultant together with the basic solution **What do you dislike about Lime CRM?** The flexibility in the system is lacking, therefore too much support is needed. **What problems is Lime CRM solving and how is that benefiting you?** Create a simple register ### 5. Easy to learn and quick to update. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Very easy to learn, good information. **What do you dislike about Lime CRM?** That it does not communicate with our other programs, so the introduction of new salespeople and new districts becomes extra laborious. **What problems is Lime CRM solving and how is that benefiting you?** Keep track of my customers in a good way. ### 6. Daily user **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia F. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Everything in one place with a very good structure of my clients. **What do you dislike about Lime CRM?** I do miss a place where I can write down more personal stuff ie; hobbies, children etc... In a long businessrelation some of it can be important to remember for example if the client have a boat and we sponsor or produce at big boatfair it can be nice to propose a visit. **What problems is Lime CRM solving and how is that benefiting you?** Keep track on activities, figures etc...Make it easier for me every month in my budgetreports and make it very easy to follow the development on all my clients. ### 7. Very easy to use and adjust **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Very easy to use and adjust and to make report and analysis **What do you dislike about Lime CRM?** I dislike nothing why do I have to write a novel to continue :( **What problems is Lime CRM solving and how is that benefiting you?** structure in sales, reporting and analysis ### 8. Valuable asset for efficient customer contacts. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** The flexibility to build and grow with the system. **What do you dislike about Lime CRM?** For someone who is not using it regularly it is not so easy to comprehend. **What problems is Lime CRM solving and how is that benefiting you?** Updated contacts, valuable data about our members. ### 9. Good software, good support **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander F. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Lime CRM?** Good software, good support It's good that Lime CRM is flexible and can be built according to our needs. Both our new and previous contacts have been good. **What do you dislike about Lime CRM?** During our larger projects, personnel at Lime responsible for functions and implementations have been replaced. This has meant that we have had to instruct Lime again to achieve the functions we originally ordered. The extra time this has entailed for Lime has been billed to us. **What problems is Lime CRM solving and how is that benefiting you?** Lime makes us more efficient, we gain time and create an easily accessible library of data. ### 10. Lime sept -23 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Simple to use on a daily basis. I Aleays have it open. **What do you dislike about Lime CRM?** No MacOs version, would be much appreciated! **What problems is Lime CRM solving and how is that benefiting you?** History, follow up, to do, new business. ### 11. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to navigate as a seller and many good tools **What do you dislike about Lime CRM?** Difficult to sync with all business systems, which creates manual intervention **What problems is Lime CRM solving and how is that benefiting you?** No major problems ### 12. A simple and open system for customer and case management that suits most industries. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Lime CRM?** The possibility of having everything gathered in one system and thereby easily being able to follow the customers' journey with us. Lime has ensured that our business registration is consolidated in one system and that our customer cases are gathered on the customer in question, which improves our internal processes as well as the customer experience when contacting the Customer Center. **What do you dislike about Lime CRM?** Precisely because the system is very adaptable, it becomes a challenge to keep the developments of different cards & processes together. The adaptability is both a strength and a disadvantage for Lime, but here it is important to have a clear structure in the management of the system. **What problems is Lime CRM solving and how is that benefiting you?** The biggest challenge that Lime has helped us with is business registration! Previously, the sales of our products & services were registered in very different ways and systems, but when we introduced Lime, we created a common approach where all our sales are registered only in Lime. This has made tracking and sales statistics much easier now, and we have a current view of our sales pipeline. ### 13. Easy to use, great support and excellet oppotunities to develop as we like. **Rating:** 4.5/5.0 stars **Reviewed by:** Madeleine S. | CRM-ansvarig, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** The opportunities to develop as we like and the great technical support. **What do you dislike about Lime CRM?** There is nothing that I dislike. Maybe in-depth tutorials, tips and tricks on how to get the most out of Lime CRM, in a newsletter in my inbox. **What problems is Lime CRM solving and how is that benefiting you?** We have a great database of all our customers, our customer service uses it daily and we use Lime CRM in addition to Lime Newsletter when reaching out to our customers via different channels. ### 14. Exceeded expectation. Support team always quick to respond and product meets out needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Just started exploring the leads-functions Lime CRM and it has already made our sales work much more efficient. The program as a whole is easy to navigate and the team is super helpful whenever there is a problem. **What do you dislike about Lime CRM?** I don't have any significant dislikes at all. One thing I could mention is that there have been som system failures the last few months that are re-occuring quite often. It has not affected us to a great extent though. **What problems is Lime CRM solving and how is that benefiting you?** More efficient work with sales. Also, it has made it easier for us to be GDPR-complient compared to when we had Lime Easy. Also having an integrated newsletter function has been fantastic. ### 15. User-friendly, fast and reliable company **Rating:** 5.0/5.0 stars **Reviewed by:** Krister S. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Lime CRM?** User friendly, flexible software. Very positive and competent staff. Almost anything is possible. **What do you dislike about Lime CRM?** When we have much data (4-6 million rows in some tables) the in-built report-tool is not perfect. **What problems is Lime CRM solving and how is that benefiting you?** Solutions for fundraising. We also can control our communication with the donors. We are working with Market Automation to get reliable and consistent communication with our donors. ### 16. Lime is customizable to fit our processes **Rating:** 5.0/5.0 stars **Reviewed by:** Camilla O. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Easy to customize. Easy to search and make a selection and then move it over to all related supporttickets or history notes based on the selection. **What do you dislike about Lime CRM?** Too few automated flows, they exist but can not be made easily by own administrator. Missing easy reporting access. **What problems is Lime CRM solving and how is that benefiting you?** Our day-to-day business. It keeps track of all activity with our customers. ### 17. Lime is flexible and good to extract data from **Rating:** 4.5/5.0 stars **Reviewed by:** Anna S. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Flexibele and easy to get the data. Easy to add new data and work with Lisa. **What do you dislike about Lime CRM?** To flexible in some senses. It is to hard to have a set process, or to much work to do. Data easily get incorrect **What problems is Lime CRM solving and how is that benefiting you?** We can have a good view of signed business and what to invoice. ### 18. Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Frederic M. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** It´s very easy to use and update, both customer cards and you can attach emails and other documents you or another person need to know in contact with customers **What do you dislike about Lime CRM?** Nothing, maybe I can miss an app for use on phone and iPad. **What problems is Lime CRM solving and how is that benefiting you?** To remember what you and your customer has agreed ### 19. good collection of data, information in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Cassandra G. | teamleader kundtjänst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Pop up, simplicity that everything is gathered in one place **What do you dislike about Lime CRM?** It can take a long time to log in in the mornings, some updates have been delayed. **What problems is Lime CRM solving and how is that benefiting you?** customer service emails and fault reports are currently in Lime, coming in via integration with Outlook. main goal ### 20. We are very satisfied because it makes our everyday work easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna G. | Marknadskoordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** That we can gather all projects under one roof. **What do you dislike about Lime CRM?** That the web client is not that up to date **What problems is Lime CRM solving and how is that benefiting you?** That we can have all our tools in the same place. Customers, companies, quotes, projects and marketing activities. ### 21. Easy-to-use program, easy to get an overview. **Rating:** 4.5/5.0 stars **Reviewed by:** Henrik L. | försäljare, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Easier follow-up of submitted bids. Easier to follow up on set goals **What do you dislike about Lime CRM?** That I don't have time to familiarize myself with all the features available in the program. **What problems is Lime CRM solving and how is that benefiting you?** Easier follow-up of quotes and sales meetings. ### 22. A good basic system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** A good basic system for managing our contacts. A system that our sister organization in the region also uses, allowing us to have certain synergy effects from it. **What do you dislike about Lime CRM?** Could have been a bit more user-friendly perhaps. I still don't find it easy to create lists and such, I'll have to ask our superuser. **What problems is Lime CRM solving and how is that benefiting you?** A security to have an effective system that manages our contacts and bookings. ### 23. Value creation! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Very good service. Like the chat function. Besides that, the service is easy to navigate and has many good features that really come in handy. **What do you dislike about Lime CRM?** I would wish for the transfer from the business system with new customer numbers to work. Right now, we have to have the routine of creating customer numbers in Lime that are transferred to the business system. **What problems is Lime CRM solving and how is that benefiting you?** Control over the business. Contact information. Reminders. Follow-up ### 24. Overall an easy system to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Its simpel to use, make own designed reports to suit my purpose. Personal and kind customer service. **What do you dislike about Lime CRM?** That I am not informed about consultning costs early in a process **What problems is Lime CRM solving and how is that benefiting you?** Lime helps me have all information in one place and I can easly follow every step in our costumers process. I can also easy make usefull reports and statistics. ### 25. Super easy to use and makes my work more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Helps me keep track on what I have done, said and promised **What do you dislike about Lime CRM?** Not the most modern and nice looking graphic **What problems is Lime CRM solving and how is that benefiting you?** To keep track on my business. And helps my collegues in other parts of Sweden to benefit from my information so that they can do business too. Makes it more professional ### 26. Good but not excellent **Rating:** 3.5/5.0 stars **Reviewed by:** Gregor S. | Business Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Simple to use but not the best layout. Forces you to work in a certain way. **What do you dislike about Lime CRM?** Difficult to make connections between people like "used to works for", "knows this person" etc. **What problems is Lime CRM solving and how is that benefiting you?** Logging af correspondace, events, documents, agreements on a company or/and contact ### 27. Easy to use CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Easy to use for the day to day business, but can also be used by advanced users for complex reports,filters, campaigns etc **What do you dislike about Lime CRM?** The web version does not have all functionality. **What problems is Lime CRM solving and how is that benefiting you?** It is a great tool to better manage and develop relationships with all customers in our rather lager group of companies Additionally, we also use Lime to automate customer service processes, such as providing automated customer service responses, and to create targeted marketing campaigns. ### 28. Easy to follow your business and good to have all customer contacts in one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Lime CRM?** Everything gathered in one place and the ability to follow up on the deals in a smooth way. **What do you dislike about Lime CRM?** Can be quite slow at times but usually works well. **What problems is Lime CRM solving and how is that benefiting you?** To gather all the deals from the entire company for easy tracking. ### 29. Works well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Lime CRM?** That it is competent and adaptable. **What do you dislike about Lime CRM?** The connection to Lime Field. Integration with SharePoint was nice. **What problems is Lime CRM solving and how is that benefiting you?** Order and clarity in our dealings with tenants and contractors. Publications to the web and fault reporting. ### 30. Very flexible, scalable, and simple solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Lisa, or rather the ability to customize the solution according to our wishes. **What do you dislike about Lime CRM?** That the installed client only works on Windows provided that one does not run virtual solutions, which I must. **What problems is Lime CRM solving and how is that benefiting you?** Case management, inventory register, project register, and much more. All tailored to the information/data we consider necessary. ### 31. Easy but not limited **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Intuitive interface. The Lime BI option to visualize data. **What do you dislike about Lime CRM?** More included templates in Lime BI would be a good help. **What problems is Lime CRM solving and how is that benefiting you?** Keeping track of ongoing deals and their status. As well basic registers and log over customer activities and communication. ### 32. Great CRM-system for a perfect structure. The maintenance is a bit to frequent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Lime CRM?** Best structure to get the workday much easier. **What do you dislike about Lime CRM?** Plenty of upgrades that needs to be less then now. **What problems is Lime CRM solving and how is that benefiting you?** Keeping all the data and info about the customers in one structured place. ### 33. Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Clarity, easy to follow the flow, the ability to export information **What do you dislike about Lime CRM?** Our version is so adapted that web-based becomes difficult **What problems is Lime CRM solving and how is that benefiting you?** To gather all sales around a system ### 34. Long time user **Rating:** 5.0/5.0 stars **Reviewed by:** Mikael W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Lime CRM?** Great support, great technical team and excellent opportunities to develop on your own. **What do you dislike about Lime CRM?** I want a more role base desktop-client. It would also be great to be able to place your fields in LISA wherever you like on the form layout. **Recommendations to others considering Lime CRM:** If you are looking for a quality solution with an excellent support team, Lime is the right choice! **What problems is Lime CRM solving and how is that benefiting you?** We are using it more like an ERP-system than a pure CRM-system. For us, it covers all business processes in a perfect way. **Official Response from Lime Technologies:** > Thank you for your review, Mikael! Great to hear that you like our support and the flexibility of Lime CRM. We also appreciate your feedback and will forward your suggestions to the colleagues responsible for our desktop client and LISA. Have a great day! Best wishes, your friends at Lime ### 35. Lime CRM user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Lime CRM?** User-friendly and a very good CRM tool for gathering all the information that should be easy to access when, for example, a customer calls in and has questions. Quick support. **What do you dislike about Lime CRM?** There is nothing I dislike about Lime CRM, everything works well and we receive very good support when needed. **Recommendations to others considering Lime CRM:** It is quick to get started both in terms of setup and getting users up and running. **What problems is Lime CRM solving and how is that benefiting you?** We have solved the problem of not having all the information about our customers gathered in one place by now using Lime CRM. We can quickly provide answers to questions when customers call us. We see everything we need about the customer in one single place. **Official Response from Lime Technologies:** > Hello and thank you for your review of Lime CRM! Warm regards, your friends at Lime. ### 36. A simple, flexible CRM solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Lime CRM?** Simplicity. The focus on the relevant information keeps hands on the right issues and collects easily the available information into the database as you don't have to worry about all the "nice-to-have" information fields. **What do you dislike about Lime CRM?** The lack of visual, graphic presentation is evident once you continue to use the program for a longer period. You can tweak go-arounds for some, but not all needs. **Recommendations to others considering Lime CRM:** Try it, your first impression is most likely the right. **What problems is Lime CRM solving and how is that benefiting you?** Taking care of the systematic approach at the customer interface. The definitive benefit is the simplicity compared to our earlier solution that tried to answer too many targets at the same time. Also rather easy to to customize as a main user. **Official Response from Lime Technologies:** > Hi and thank you for reviewing Lime CRM! We appreciate your feedback about the lack of visual and graphic presentation and I would like to recommend you to reach out to your contact person at Lime to discuss that further. Depending on your specific needs, we offer add-ons and integrations to visualise the information that you need to find. For instance, our business intelligence tool Lime BI is very popular for those in need of visual reports of important numbers and KPIs. We are happy to help you find a solution to your problem! Best regards, your friends at Lime ### 37. Lime user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Lime CRM?** Lime is very user friendly and we have adjusted the system after our needs. As an administrator, I can easily add/remove fields etc. I like the look of Lime compared to other systems. **What do you dislike about Lime CRM?** Its sometimes not possible to link information between the different tabs. **What problems is Lime CRM solving and how is that benefiting you?** We have complete control over our products going out to customers, and all necessary information is in Lime. We have a successful support system in Lime that allows us to review all history of incidents at a certain product or customer. **Official Response from Lime Technologies:** > Hi and thank you for reviewing Lime CRM! Also, thank you for your honest feedback. We almost have limitless opportunities to link information between different tabs in Lime CRM, so if you can't manage to do it yourself - don't hesitate to reach out to our support who are happy to help you out. All the best, your friends at Lime ### 38. Great CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Lime CRM?** -Easy to use - Great support - Nice that it's possible to integrate Lime CRM to other systems **What do you dislike about Lime CRM?** I can't come up with something that i dislike at the moment, but i guess that that's a good thing :) **Recommendations to others considering Lime CRM:** Great CRM tool that I happily would recommend to a colleague or friend! **What problems is Lime CRM solving and how is that benefiting you?** Lime CRM is my primary business tool. **Official Response from Lime Technologies:** > Hi and thank you for reviewing Lime CRM. Great to hear that you are a happy user of ours. Don't hesitate to reach out directly to our customer success team or our support if you need any help in the future! Best regards, your friends @ Lime ### 39. Marketing manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Lime CRM?** Being able to work with both sales and marketing. **What do you dislike about Lime CRM?** I can't come up with anything right now. **Recommendations to others considering Lime CRM:** Easy to use and logic CRM system with functions for both marketing and sales. **What problems is Lime CRM solving and how is that benefiting you?** Marketing and sales working in the same system. Efficient ways of exporting data and collaborating with my team. **Official Response from Lime Technologies:** > Hi and thank you for reviewing Lime CRM. We are so happy to hear how your marketing and sales teams are working together in the system. Don't hesitate to reach out to us directly if you need any help or if you have any questions! All the best, your friends at Lime ### 40. LIME CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Pawan Kumar A. | Lead Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2019 **What do you like best about Lime CRM?** useful for manging customer relationships and it improves the business processes and marketing **What do you dislike about Lime CRM?** need to pay a little bit after a free trial **Recommendations to others considering Lime CRM:** useful must use it **What problems is Lime CRM solving and how is that benefiting you?** CRM , **Official Response from Lime Technologies:** > Hi Pawan. Thank you for trying out Lime CRM and for reviewing us. We charge a monthly fee from our users in order to maintain, support and keep developing our amazing products to greatness. Our solutions are also competitively priced based on the value you can get from them. Don't hesitate to reach out to us if you want to know more about how we can help you grow your business with Lime CRM! ### 41. Good but slow **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2019 **What do you like best about Lime CRM?** Very easy to use and has everything one needs **What do you dislike about Lime CRM?** Since it is an desktop application it sometimes becomes very slow **What problems is Lime CRM solving and how is that benefiting you?** Finding new leads and emailing invites. **Official Response from Lime Technologies:** > Thank you for reviewing Lime CRM! We have worked long and hard to develop a web client that is even more intuitive and especially faster than our desktop client. Feel free to reach out to us if you want to know more! ## Lime CRM Discussions - [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made) - [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for) - [View Lime CRM pricing details and edition comparison](https://www.g2.com/products/lime-crm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+09%3A35%3A30+-0500&secure%5Bsession_id%5D=48c406de-65ec-4bd2-918b-ac139d2611a2&secure%5Btoken%5D=64a89d2793b6cc1b0fa5930ef603215b41522b3ce68455fa8a2e3495a9fedaf4&format=llm_user) ## Lime CRM Integrations - [GetAccept](https://www.g2.com/products/getaccept/reviews) ## Lime CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Automation** - Ticket Resolution - Customization - Intelligent Routing **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Lime CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,282 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,820 reviews)