# LevelBlue MDR / MXDR Reviews **Vendor:** LevelBlue **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.5/5.0 **Total Reviews:** 256 ## About LevelBlue MDR / MXDR LevelBlue’s Managed Extended Detection and Response (MXDR) service delivers continuous, expert-driven protection across networks, endpoints, identities, cloud apps, and email. Backed by a 24/7 SOC, LevelBlue helps organizations rapidly realize value from existing technology investments while reducing cyber risk in complex hybrid environments. Our seasoned security engineers provide co-management for your XDR and SIEM, ensuring both are expertly managed and optimized to stay ahead of evolving threats. LevelBlue empowers your team with proprietary threat intelligence, flexible integration with existing technologies, and measurable outcomes—strengthening enterprise security and partnering with you to minimize cyber risk. Recent LevelBlue Acquisitions: - Alert Logic is a LevelBlue Co. - Trustwave is a LevelBlue Co. - Cybereason is a LevelBlue Co. ## LevelBlue MDR / MXDR Reviews ### 1. Alert Logic Cybersecurity Monitoring In-Depth **Rating:** 5.0/5.0 stars **Reviewed by:** Juan M. | President , Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2024 **What do you like best about LevelBlue MDR / MXDR?** The deep technology stack includes six proprietary technologies, allowing fast detection and response. As a cybersecurity consultant, I have experience with six implementations in Puerto Rico. PRASA, ACAA, Inmediata, Grupo Menonita, Universidad del Caribe and Mueblerías Berríos. I like the ease of deployment and the visibility of the topography best. You have logs and IDS packet inspections in a single console coupled with continuous deep vulnerability scans. The first scans reveal the healthy and unhealthy assets that need remediations. Also, the VM scan is risk-based in attacking the NOW or Critical 9-10 CVE first. The deep technology stack gives you a comprehensive view of all ecosystem assets, their health, and critical vulnerabilities. This holistic approach significantly reduces the attack surface, enhancing your cybersecurity. posture. Alert Logic's technology stack is unique in the marketplace... Alert Logic also provides an app that can always be on-call 24/7 and respond to automated playbooks. The interaction and notifications with Alert Logic go smoothly, with critical notifications for 5 minutes or less. I have been a Partner of Alert Logic for +3 years and have accumulated experience in 6 implementations. I am a Global Member of the FORTRA-Alert Logic Partner Advisory Council responsible for advising Alert Logic on improving existing services and designing new services to be included in their roadmap. On November 13, 2024, I am leading a User Group for seven existing Alert Logic clients with the following agenda: 1. Innovation Roadmap, Implementation Best Practices, and the Role of Offensive Security to maximize your security posture. As a consultant, I use Microsoft Power BI to help clients remediate vulnerabilities since the initial scans generate 25,000-30,000 critical vulnerabilities. For your information, Xpert IT Services is also a Partner of SecureWorks, DeepWatch, and Huntress. This gives me objectivity and a solid competitive knowledge base for this evaluation of Alert Logic. I also uploaded an RFQ I developed and conducted for PRASA with five competitors, including Sophos, SecureWorks, Accenture, and GM Security. **What do you dislike about LevelBlue MDR / MXDR?** The implementation is simple; however, it needs improvement in project management. They should leverage their offensive security tools, which include pent-testing and attack simulations, to validate the implementation. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Deep visibility and best practices with advanced Ransomware defenses. Also, Compliance online reporting. Most clients must be aware of their assets' health or risk-based vulnerabilities. They can segment their network defenses by extending universal agents and IDS to protect all assets. Universal agents are implemented on all servers and network devices with three functionalities: Log generation, Vulnerability Scan, and File Integrity Monitoring (FIM). The IDS is both virtual and an appliance, which gives you extended coverage flexibility in a cost-effective way. Alert Logic integrates all the client's SaaS and PaaS via API at no additional cost. **Official Response from Product Marketing:** > We're thrilled your experience as a consultant has been positive with Alert Logic, and we love working with you. Thank you for your review, Juan! ### 2. Provided my company with more visilibility and peace of mind because it 24/7 SOC team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** Alert Logic is user-friendly and offers experienced staff to assist with the onboarding process. We opted for the 24/7 SOC due to our limited security team staff within a large organization. The app alerts us to potential high and critical risks, helping to ensure our company's safety. The dashboard is intuitive and efficient, and contacting their experts regarding any incident-related issues is straightforward. Communication with Fortra is prompt, and we utilize and monitor Fortra daily. **What do you dislike about LevelBlue MDR / MXDR?** The integration process has been somewhat sluggish because the IT system is complex. For solutions like this that run continuously in the background, it is advisable to conduct vulnerability scans during off-peak production hours to avoid slowing down the main production. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Our team is small, consisting of a mix of seasoned members and those who are new and less experienced. In the past, we had limited insight into our IT network, but with recent improvements in visibility, we realized the absence of a 24/7 Security Operations Center team. Consequently, we decided to engage an external SOC service with Fortra. **Official Response from Product Marketing:** > We're so glad you're having a good experience with Alert Logic, and seeing value. Thank you so much for taking the time to leave a review. ### 3. find success for compliance, security, and reporting **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about LevelBlue MDR / MXDR?** This product enables our organization to meet compliance requirements for log storage and access. This tool will enable IT to meet requirements for certifications such as SOC2 and HITRUST. It has plugins for a wide range of third-party products. **What do you dislike about LevelBlue MDR / MXDR?** The option for "topology" appears twice in the menu so that gets a little confusing. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Our business needs to monitor logs for all of our devices, create alerts, and store this data securely. **Official Response from Product Marketing:** > Thank you, David, for catching the repeat of “topology” on our menu; I’ve shared this feedback with our team managing this area. We’re happy that we’re able to support your team in meeting compliance regulations as well as solve your problem in being able to efficiently monitor logs across your environment. ### 4. Fast Time to Value with Broad Threat Detection Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Fritz P. | Manager - Service Engineering and Architecture, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about LevelBlue MDR / MXDR?** Alert Logic is very easy to deploy, and has very broad security detections capabilities from detecting vulnerability, exposures, anomalous events based on logs, intrusions and lateral movements based on HIDS. Alert Logic also uses a very extensive querying language that will not rely on parsers when creating custom searches or rules. It is very easy to operationalize and realize the worth of your investment with Alert Logic. **What do you dislike about LevelBlue MDR / MXDR?** The tiering licensing model especially and inability to customize dashboards and reports. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We are an MSOC provider using Alert Logic as our main platform and collaborating partner when it comes to threat detection. Alert Logic benefits us on achieving faster time to implement the product, filtered and curated alerts which resulted into a faster time to respond by reducing the time to validate and investigate on false positive alerts. Alert Logic also helped us gain end-to-end visibility on the customer's environment without having the complexity to implement and integrate different security controls. **Official Response from Product Marketing:** > Thanks so much for the review, Fritz. We're happy to hear about the benefits you and your customers are experiencing with Alert Logic. ### 5. Robust/Reliable Security, With Some Initial Setup Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Amir S. | Tech Lead and Technical Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2024 **What do you like best about LevelBlue MDR / MXDR?** Alert Logic MDR stands out in terms of detailed threat detection for varied environments I manage, like AWS, Azure, and on-premises. Its integration across platforms is smooth, allowing me to centralize security across client projects without much overhead. The real win, though, is their Security Operations Center (SOC) and access to cybersecurity experts. They are proactive, and the level of insight they bring means that I don’t have to worry about constantly staying ahead of threats by myself—they’re an extension of my team. I find their threat intelligence genuinely useful, especially when they help tune the detection systems to avoid false alarms. **What do you dislike about LevelBlue MDR / MXDR?** The only drawback is the upfront setup; it’s a bit of a learning curve, especially if your team is new to integrating MDR in multiple cloud environments. I wouldn’t call it out of reach, but it does need an experienced hand at the start. Also, advanced threat-hunting features are excellent, but they come at a premium—great for large projects but potentially overkill for smaller setups. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Alert Logic MDR streamlines threat detection across AWS, Azure, and on-premises environments, providing centralized security without dedicating extensive internal resources. Its SOC team’s proactive monitoring allows me to focus on development while knowing our infrastructure is continuously and expertly protected. **Official Response from Product Marketing:** > Thanks for taking the time to write a review, Amir. We are happy to hear the SOC's expertise and proactive monitoring has been beneficial for your organization's security. ### 6. Not the worst, not the best **Rating:** 3.0/5.0 stars **Reviewed by:** Monique L. | Product Security Sr. Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about LevelBlue MDR / MXDR?** Having a 24/7 SOC that we don't have to manage is hands down my favorite. In addition to this, the reports run and are delivered on the schedule that we've selected.Without the reports, we'd possible miss findings that may no longer be in the console due to our ephemeral environment. **What do you dislike about LevelBlue MDR / MXDR?** It doesn't seem to always be accurate. It's hard to know where it's pulling information from when delivering findings. Because assets in our environment are ephemeral, Alert Logic findings come and go as well. This makes it hard to report out findings, determine trends or create baselines. Also, the way that the Health Exposures are reported isn't intuitive. We assume that everything is OK, so the tool should default to Unhealthy to show us what's *not* OK. We've been told in the past that sometimes the Unhealthy remediations will actually be listed in the Healthy remediations which is counterintuitive. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Having Alert Logic MDR helps us most by being our 24/7 SOC. **Official Response from Product Marketing:** > Hi Monique - Thank you for the positive feedback about having a 24/7 SOC. We're happy to hear that's been beneficial. We'll reach out directly regarding your feedback around accuracy and reporting. Your review is appreciated. ### 7. Alert Logic MDR Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Vilas L. | Team Lead - IT Security, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about LevelBlue MDR / MXDR?** We are using Alert Logic MDR solution from almost 4 years and providing support to different customers. There are number of factor to consider for AL MDR solutions. 1. Alert Logic UI is very simplified 2. You can search logs very easily with filters 3. Vendor is proactively monitor all the events and informed customer in timely basic with email notification and calls. 4. Easy to manage/configure for Vulnerability scans and get reports in different format. PCI scan is very much usable for audits. 5. Get report quickly with various options to configure and download/schedule it. 6. You can reach our to vendor very easily and their response is very good **What do you dislike about LevelBlue MDR / MXDR?** I haven't explored for agent based Vulnerability scanning as of now but not found any option for it. Compare to other solution which provide agent based host scanning. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Network Scanning, Log collections, Network traffic monitoring and identifying threats and vulnerabilities. **Official Response from Product Marketing:** > Thank you, Vilas! This is great feedback for us. We appreciate your business. ### 8. Being my first MDR Experience as a new engineer, it's great! **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter N. | Junior DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** Support is a big factor is whether or not I like a 3rd party service, and Alert Logic support is very helpful when dealing with setup, configuration, mitigation and resolution of all the problems that might arise in our AWS deployments. They have always been helpful and integration has always been easy when working on setup in our environments. **What do you dislike about LevelBlue MDR / MXDR?** Something that could be helpful is a smoother workflow for incidents and exposures. I understand that there are a lot of issues that come through and a lot of data to comb through to keep your environment secure, but it can get overwhelming openeing the incidents or exposures tab and seeing all of those notifications, often times duplicates of a single issue. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Solving a lot of security issues that we see! Although I said workflow can be better in the previous question, it still is super helpful getting most of our exposures and incidents taken care of due to the help of support. **Official Response from Product Marketing:** > We're grateful for your feedback, Hunter. It's great to hear the support has been strong for your AWS deployments and that we're solving security issues. If you'd like to discuss workflows more with our product team, please do feel free to reach out directly with additional feedback to mdrfeedback@fortra.com. ### 9. SOC Partner for the business **Rating:** 4.5/5.0 stars **Reviewed by:** Nabeel S. | Associate Cloud Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about LevelBlue MDR / MXDR?** Simple and quick setup, the accuracy in detecting threats. Integration with our existing tools, official workshops and highly expert support. Getting vulnerability reports and visibility into the nodes is a great help. **What do you dislike about LevelBlue MDR / MXDR?** Price is high for SMB, customization are handled from the back system, takes so much to learn. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Proactive threat detection and response. Compliance. Its has been handling most of the heavy lifting for us. Visibility across our landscape. Support is very punctual to respond and schedule on-demand sessions. **Official Response from Product Marketing:** > Thanks for your review, Nabeel. We appreciate your feedback and are glad to hear how the solution is benefitting you. ### 10. Best MDR In the Market! **Rating:** 5.0/5.0 stars **Reviewed by:** Tommylee S. | Especialista de Operaciones Sistemas Informacion, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about LevelBlue MDR / MXDR?** The best about Alert Logic is the best visibility to secure your whole network and can see all of what is happening in your daily company. **What do you dislike about LevelBlue MDR / MXDR?** Only harm is that it has some bugs which is not much. Other than that it works perfectly. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** It's helping us solve for future attacks like ransomware and we can see all the vulnerabilities in our network in which is a plus because we can be on top in the security area and be less vulnerable for attacks **Official Response from Product Marketing:** > This is wonderful to hear the visibility is helping you become more proactive. Thank you for the review, Tommylee! ### 11. Best SIEM/SOC I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about LevelBlue MDR / MXDR?** Alert Logic MDR has been a game-changer for us. The 24/7 monitoring and real-time threat detection give us peace of mind, knowing our environment is always protected. The ease of deployment and integration with our existing systems made the transition seamless. We especially appreciate the rapid incident response and detailed remediation guidance from their SOC team. It's a cost-effective way to access top-tier security expertise without having to build everything in-house. Plus, the compliance support has been invaluable in meeting our regulatory requirements. Overall, it's a solid, scalable solution that we highly recommend. **What do you dislike about LevelBlue MDR / MXDR?** While Alert Logic MDR has been effective for our security needs, there are a few things we wish were better. The system sometimes generates too many alerts, including false positives, which can be overwhelming. Customizing alerts and reports to fit our specific needs isn’t as flexible as we’d like. Integrating with some of our unique tools has also been a bit tricky. We’ve noticed that response times for non-critical issues can be slower than we’d prefer. The cost can add up, and the user interface could use a refresh to make it more intuitive. Overall, it’s a strong solution, but there’s room for improvement. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Alert Logic MDR is solving several critical problems for us, and the benefits have been significant. First, it provides 24/7 monitoring and threat detection, which means we don’t have to worry about missing potential security threats, even when our internal team isn’t available. This constant vigilance has helped us quickly identify and respond to incidents before they escalate, significantly reducing our risk. The service also handles a lot of the heavy lifting when it comes to compliance. By providing the necessary monitoring and reporting, it helps us meet regulatory requirements without the hassle of doing it all manually. This has saved us a lot of time and reduced the stress of audits. Additionally, Alert Logic MDR has filled a gap in our security expertise. Instead of needing a large, in-house security team, we can rely on their experienced SOC team to manage and respond to threats, which has been both cost-effective and efficient. **Official Response from Product Marketing:** > Wow, we love this report! Thank you for your detailed, comprehensive feedback. On alerts and integrations, we're always looking to improve and will pass your comments to our product team. ### 12. Alert Logic MDR great solution for most **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about LevelBlue MDR / MXDR?** What I really like about Alert Logic MDR is how it offers a complete, worry-free security solution. It covers all the bases, whether you’re running on-premises, in the cloud, or a bit of both, which is a huge relief if your infrastructure is all over the place. **What do you dislike about LevelBlue MDR / MXDR?** One thing that might be a bit frustrating about Alert Logic MDR is the cost. While you do get a lot of value with the comprehensive coverage and expert support, the pricing can feel a bit steep, especially if you’re a smaller business or working with a tight budget. It’s something to weigh carefully if cost is a major factor for you. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** It’s a huge relief to have continuous, 24/7 threat monitoring. Cyber threats don’t keep business hours, so knowing that there’s a team keeping an eye on things around the clock means you can sleep easier. This constant monitoring helps catch issues before they turn into major problems, which is a massive win for peace of mind and protecting your data. **Official Response from Product Marketing:** > We're so happy to hear Alert Logic is covering all the bases for you and providing peace of mind. Thank you for taking the time to leave an honest review. ### 13. AlertLogic by Fortra **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** The console is deep. It allows the admin to customize to a very fine degree. This tuning and customization is not just through the console, but also through the dedicated SOC who i have found to be very quick to respond and willing to advise and make changes on your behalf. **What do you dislike about LevelBlue MDR / MXDR?** It takes a some time and effort to get your account and system dialed in. If you are looking for a turn key set and forget solution, AlertLogic may not be for you. That said, once you have put in the time and effort, the results are worth the investment. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We were collecting too much data and logs for a small IT shop to handle internally. We needed a partner would could help make sense of the deluge of Azure, AD, Linux, Defender information that was being collected. **Official Response from Product Marketing:** > Thank you for taking the time to share your experience. We're happy to hear the results have been worth it for you. ### 14. SOC on steroids **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Irfan Y. | Assistant Manager, Network Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about LevelBlue MDR / MXDR?** SOC capabilities enabling full visibility and logging. Vulnerability management and compliance has been great. Easy to setup with support assistance. **What do you dislike about LevelBlue MDR / MXDR?** Expensive than compatitors. Customer automation can be improved. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** IDS capabilities are one of the best but a bit expensive. We have full visibility of the customer workload and have been onboarding customers with easy deployments in the cloud. **Official Response from Product Marketing:** > We're happy to hear about your positive experience and easy deployments for customers. Thank you, Muhammad! ### 15. Compliance at its core and Visibility at the heard **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed S. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about LevelBlue MDR / MXDR?** Its compliance coverage and visibility across the deployments has been the best. Support has been very cooperative with engineers available whenever we need. **What do you dislike about LevelBlue MDR / MXDR?** Understanding of the technologies and features can be hard to understand for beginers. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We needed visibility into our infrastructure. MDR with its IDS feature, log ingession and scanning for vulnerabilities has solved all the problems for us. **Official Response from Product Marketing:** > Ahmed, thank you for taking the time to leave a review. We're so happy to hear Alert Logic's coverage and visibility has met your needs. ### 16. Alert Logic Managed Detection and Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about LevelBlue MDR / MXDR?** The new Incident response page indicates which MITRE is being addressed. When Alert Logic escalates an Event to High or Critical, they reach out by phone and email. The new Investigate Health feature is quite useful. **What do you dislike about LevelBlue MDR / MXDR?** The internal scanning takes quite a while to complete. However, internal scanning does not complete in a timely fashion. In a large deployment, one must be sure to have multiple VM IDS **Recommendations to others considering LevelBlue MDR / MXDR:** Ensure you understand your network before deployment. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Discovery of exposures on devices that can be compared to our internal vulnerability scans for false positives or actual issues. **Official Response from Product Marketing:** > Thanks for taking the time to share what's most helpful about the service. If you'd like to share your feedback on internal scanning directly with our product team and have more discussion, please feel free to email mdrfeedback@fortra.com. ### 17. Great MDR solution with transparent visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about LevelBlue MDR / MXDR?** Able to get a complete bread crumb trail on incidents. Full visibility of the and detail on each incident. **What do you dislike about LevelBlue MDR / MXDR?** Initially the setup. Can be cumbersome, but once in place it's solid. Some alerting could use a bit more polishing when alerted. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Keeping track proactively our vulnerabilities and CVE releases. Providing help and detail to resolve with our NOC. **Official Response from Product Marketing:** > This is great feedback. Thank you so much for taking the time to share. ### 18. Best IDS and security solution **Rating:** 4.0/5.0 stars **Reviewed by:** Usman S. | SRE, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2024 **What do you like best about LevelBlue MDR / MXDR?** Reliable IDS for the network. Advanced real time monitoring and alerting system. Logs ingesion and analysis. **What do you dislike about LevelBlue MDR / MXDR?** Can get expensive. Complex to configure. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Logs management and analysis has been greatly simplified. The support team is managing all the heavylifting from onboarding till the lifecycle of the deployments. **Official Response from Product Marketing:** > Thank you for the review, Usman. It's good to hear your log management and analysis has improved with MDR. ### 19. Saves us from building our own SOC **Rating:** 4.0/5.0 stars **Reviewed by:** Yasser S. | Senior Infrastructure Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about LevelBlue MDR / MXDR?** I like the easy-to-use dashboard. While it provides a high-level overview of our security incidents, we are able to dig into details like packet captures and analysis via SQL to validate threats. The best benefit for our small team is the ability to customise the alerts so that we can control SOC calls for the events of interest to us. **What do you dislike about LevelBlue MDR / MXDR?** The learning curve was a challenge. Since all the training was online-only, I couldn't ask questions easily. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We don't have to build and manage our own SOC. **Official Response from Product Marketing:** > Thank you for sharing your feedback, Yasser. It's great to hear the alerts and dashboard have been useful. ### 20. Excellent Product - very quick and responsive **Rating:** 4.5/5.0 stars **Reviewed by:** gary k. | SR QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about LevelBlue MDR / MXDR?** Alert Logic definitely helps in keeping things secure. It was fairly easy to set up and my testing in house to "mock up" threats were caught. It is easy to use and has a very intuitive inferface. **What do you dislike about LevelBlue MDR / MXDR?** The only negative thing I can say is for our office (which is fairly small, less than 15 people on the technology side) - it is a little pricey. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Help me sleep a little easier at night and cut down on security testing for our QA department. **Official Response from Product Marketing:** > It's great to hear about your positive experience with Alert Logic.Thank you so much for your review. ### 21. Good SIEM product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about LevelBlue MDR / MXDR?** We've been using AlertLogic for a few years now and it works as expected. Using the Log agents, it collects and analyzes the logs and notifies us anytime there is a critical change. In addition, the reports and compliance checks are definitely an added bonus. **What do you dislike about LevelBlue MDR / MXDR?** I feel configuring it the first time is a challenge. It has a wide variety of features and can get overwhelming fast. However, with the help of support and onboarding help, the process is easily avoided. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Log analzing and management. Having a single pane to look through the logs makes the log monitoring job easier. In addition, being able to run vunlnerability scans to better secure the environment is an added benefit. **Official Response from Product Marketing:** > This is wonderful feedback. We're glad the service is working for you and making log monitoring and vulnerability scans easier. Thanks for taking the time to leave us a review! ### 22. Used it once, loved it forever **Rating:** 4.5/5.0 stars **Reviewed by:** Hamza B. | Solution architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about LevelBlue MDR / MXDR?** Helped us achieving compliance and winning trust of more and more customers. We count on MDR for logs analysis heavily and it has not disappointed us. **What do you dislike about LevelBlue MDR / MXDR?** Automation and heurictic analysis with AI to update security controls would be a great addition. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Day to day analysis of the servers and network has been great. Any unwanted or dangerous modification to the infra can easily be identified and notified over emails and other integration channels. **Official Response from Product Marketing:** > This is great feedback. Thank you, Hamza! ### 23. Great EDR for AWS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about LevelBlue MDR / MXDR?** I like the ease of use, adding AWS accounts is easy. Reports are clear and easy to understand. Deploying new sensors and agents is easy. **What do you dislike about LevelBlue MDR / MXDR?** Agents can present troubles at moments. The UI for adding external vulnerability targets is extremely dificult to maintain (No option to upload a CSV file with the targets, so I had to use the API and create a custom process to do it) The Integrity Detection Platform does not work. It notifies that a file or property has been changed, but does not show the previous value. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Consolidation of logs from different platforms, correlation, vulnerability scanning. Having one solution to do that is great. **Official Response from Product Marketing:** > Thank you for your review! We're thrilled to hear you've found us easy to use and are finding the consolidated logs to be valuable. I'll pass your feedback about agents and the integrity detection platform to our product team, as well. ### 24. Used it during several years with success **Rating:** 4.0/5.0 stars **Reviewed by:** Farzad E. | CyberSecurity Expert, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about LevelBlue MDR / MXDR?** Alarms are very usefull for customers in all fields **What do you dislike about LevelBlue MDR / MXDR?** Better to use AI in the solution for better results **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** NA **Official Response from Product Marketing:** > We're happy to hear that Alert Logic MDR has been a great fit for your organization and the alarms have proven to be beneficial. If you have any questions about our use of AI in MDR, feel free to reach out to mdrfeedback@fortra.com. ### 25. Alert Logic MDR Brings Value to small Security Teams **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Chief Information Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about LevelBlue MDR / MXDR?** The Alert Logic MDR brings tremendous value to our small security team giving us 24/7/365 coverage for security alerting. **What do you dislike about LevelBlue MDR / MXDR?** The only downside is that we had was introducing another portal we had to log into to get the security alerts. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We were using the embedded MDR within our Cloud provider and self-managing that. We also did not have staffing 24/7 to monitor. The Alert Logic MDR solved for this at a cost that was well below adding additonal staff and training. **Official Response from Product Marketing:** > John, we really appreciate your transparent feedback. We're so glad your security team is benefitting. Thank you for the review. ### 26. Alert Logic MDR Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Salman S. | Development Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about LevelBlue MDR / MXDR?** The IDS security system offers exceptional protection and meets high standards of compliance with all major regulatory requirements. **What do you dislike about LevelBlue MDR / MXDR?** Grasping the basics can be challenging for newcomers. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We sought comprehensive visibility into our infrastructure, and MDR has fully met our needs through its IDS capabilities, log ingestion, and vulnerability scanning, effectively solving our challenges. **Official Response from Product Marketing:** > Great to hear that Alert Logic MDR has fully met your needs and helped with visibility. Thanks for the review, Salman! ### 27. Great Service with a Friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** jim m. | Sr Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about LevelBlue MDR / MXDR?** We count on this MDDR Solution to filter through all of our logs and let us know about important events that will effect our orginization. Helps us concentrate on the events that really matter to us, and filters out the noise that other events can cause. **What do you dislike about LevelBlue MDR / MXDR?** I wish there would be some way to see some of the alert patterns and update them without having to contact support. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Filtering out the excess noise of low lever alrets and notices and informing us of the importatnt things that we need to know. **Official Response from Product Marketing:** > We're so glad to hear our service is helping you focus on most meaningful security events. Thank you for your feedback on alert patterns as well. We will pass that on to our product team. ### 28. Top IDS of all times **Rating:** 5.0/5.0 stars **Reviewed by:** Adeel Y. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about LevelBlue MDR / MXDR?** IDS functionality is the best and easy to setup. All we need is an agent. **What do you dislike about LevelBlue MDR / MXDR?** Technical debt for beginners. A bit costly for startups. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We needed and IDS solution which is easy to setup and Alert Logic MDR has been the best for this. Excellent support with highly skilled staff. **Official Response from Product Marketing:** > Hi Adeel - We're happy to hear you're a satisfied customer. Thank you so much for the review. ### 29. Great for Detection and Response logging **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about LevelBlue MDR / MXDR?** The ability to schedule almost everything and Basically Automate your scanning/Reporting. Support has been pretty quick to respond to things as well. **What do you dislike about LevelBlue MDR / MXDR?** With MDR Being a Cloud based service it takes a long time to Get restults of a Scan and Discover. Also there is basically no ability to do Instant scanning of a New device, you must wait for Alert logic to discover the asset, Scan the asset and the update to a report. This takes 2-4 Days to complete. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** PCI scanning and Repots, Vulnerability response **Official Response from Product Marketing:** > Thank you for your feedback. We're glad the automation has been helpful to you. We'll share your feedback with our product team as well. If you'd like to discuss your concerns further, please do reach out to mdrfeedback@fortra.com. ### 30. We are using AlertLogic/ Forta for two years. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about LevelBlue MDR / MXDR?** It is simple to deploy. The dashboard is informative and easy to navigate. Agents are easy to install **What do you dislike about LevelBlue MDR / MXDR?** Reports are limited; instead of emailing a PDF report, Alertlogic sends a link that still requires a logon. The vulnerability list is difficult to navigate and understand. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Initially we started with Alertlogic for compliance requirements. Now it is our to go security monitoring tool, we try to integrate all other products' log into it. **Official Response from Product Marketing:** > Thank you so much for your review, and we're glad to hear about your experience. If you'd like to talk to our product team more in-depth about our reports or the vulnerability list, we please get in touch at mdrfeedback@fortra.com. ### 31. Overall Outstanding Product & Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about LevelBlue MDR / MXDR?** The GUI by far is the cleanest and most intuitive layout I've seen in a while. Information is presented in a way that is clear, concise, and effective. Implementation and integration with data sources is fast and easy and include clear guidelines when additional setup is needed. I use it daily, I'm a big fan of the current product and future elements that are in the pipeline. The people there are also outstanding and a pleasure to interact with. **What do you dislike about LevelBlue MDR / MXDR?** Some small elements of customizeability could be included in certain areas. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** SAAS posture management, threat & risk analysis, and customized alerts are just a few of the features I interact with on a daily basis. **Official Response from Product Marketing:** > We're thrilled to hear about your positive experience as a daily user. Thank you for taking the time to leave a review! ### 32. Great for web, less so for internal networking **Rating:** 3.5/5.0 stars **Reviewed by:** Jack F. | IT Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about LevelBlue MDR / MXDR?** Our web security team love the product, they've been using it for years. **What do you dislike about LevelBlue MDR / MXDR?** My team tried to introduce it for internal network scanning and found it difficult to configure for such a purpose. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Web based threats, CSS scoring, vulnerabilities. **Official Response from Product Marketing:** > Hi Jack - Thank you for your feedback, and happy to hear about your web security team's satisfaction. If you'd like to speak more about your concerns, our product team would love to hear from you at mdrfeedback@fortra.com. ### 33. Robust Security and Best compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Junaid A. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about LevelBlue MDR / MXDR?** IDS security is top notch and best in class compliance with major standards covered **What do you dislike about LevelBlue MDR / MXDR?** Initial understanding can be difficult for beginners **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We wanted to easily enable IDS and complaince which helped us alot. **Official Response from Product Marketing:** > This is great to hear. Thank you, Junaid! ### 34. Review | Alert MDR **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2024 **What do you like best about LevelBlue MDR / MXDR?** Conducting vulnerability assessments, generating dashboard reports, and producing compliance documentation. **What do you dislike about LevelBlue MDR / MXDR?** It's challenging for beginners to set up and use. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** It removes vulnerabilities and offers security for deployments. **Official Response from Product Marketing:** > We're glad to hear you're finding value from the solution. Thanks for your review, Farhan. ### 35. Effective tool, straight forward to implement and manage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about LevelBlue MDR / MXDR?** The level of detail in the incident reports and logs provides enough actionable intelligence to know if we need to dive deeper. **What do you dislike about LevelBlue MDR / MXDR?** The "Reccomended Course of Action" is not always the most helpful. That said, they are helpful more often than they are not. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Help ensure the security of end user lap tops for a user community that is not always IT savvy. **Official Response from Product Marketing:** > It's great to hear our managed services are helping ensure end-user laptop security. Thanks for taking the time to leave a review! ### 36. Feedback of Managed Detection Response **Rating:** 2.5/5.0 stars **Reviewed by:** Tayyab S. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about LevelBlue MDR / MXDR?** Reporting, support, compliance assistance, User friendly and easy-to-use console. **What do you dislike about LevelBlue MDR / MXDR?** Complex for initial beginners and requires learning, **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Meeting complience requirements, vulnerability assesments to patch the systems. **Official Response from Product Marketing:** > Thank you for the feedback, Tayyab. If you'd like to share any more specific thoughts with our product team on what we can do better, please feel free to email mdrfeedback@fortra.com. ### 37. Cyber Security Consultant and Subject Matter Expert **Rating:** 5.0/5.0 stars **Reviewed by:** Rory R. | Certified Digital Forensics Examiner, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2024 **What do you like best about LevelBlue MDR / MXDR?** The AI thread analysis and response. Not many false positives. **What do you dislike about LevelBlue MDR / MXDR?** Nothing. Everything is good. Maybe better pricing. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Reject all types of ongoing ransom and malware attacks effectively. **Official Response from Product Marketing:** > We're glad to hear you're having a positive experience with Alert Logic. Thanks for the review, Rory! ### 38. A useful and balanced MDR solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about LevelBlue MDR / MXDR?** It allows smaller IT teams to leverage features and capabilities normally only accessable to larger organizations. Very responsive customer support and easy to install. **What do you dislike about LevelBlue MDR / MXDR?** The dashboard UI is confusing and generating reports is too complicated **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** It increases visibility on anomolies and gives use 24/7 alerting and monitoring **Official Response from Product Marketing:** > Thank you so much for taking time to leave a review. We appreciate hearing about your experience and are glad you've found our customer support to be responsive. If you'd like to share more feedback with our product team on the dashboard UI and reports, please reach out to mdrfeedback@fortra.com. ### 39. Through and loaded with details **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** Provideds a lot of info on CVEs and remediation for alerts **What do you dislike about LevelBlue MDR / MXDR?** It would be nice to group vulnerabilities by solution. I.E. if a specific patch/update resolves multiple alerts, grouping them would make it easier to proritize in an organizations action plans. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Vulnerability remediation **Official Response from Product Marketing:** > We appreciate your feedback - thank you! ### 40. Comprehensive security coverage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about LevelBlue MDR / MXDR?** Effectiveness of threat detection, User interface and ease of use, Integration with your existing systems **What do you dislike about LevelBlue MDR / MXDR?** Limitations in customization, Learning curve **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Threat detection and response, Compliance requirements, Resource constraints in our security team, Visibility across our IT infrastructure **Official Response from Product Marketing:** > It's great to hear Alert Logic is delivering comprehensive coverage for your organization. Thanks for taking the time to leave a review! ### 41. AlertLogic = SOC compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about LevelBlue MDR / MXDR?** It helps our company remain SOC 2 Type II compliant. **What do you dislike about LevelBlue MDR / MXDR?** It creates a lot of alerts, but that is good that they are seeing things. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** obtained SOC compliance ### 42. Forced to fortra has been poorly executed with no support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** Aiding PCI compliance by taking responsibility for daily log reviews. Support response for FIM questions has been good **What do you dislike about LevelBlue MDR / MXDR?** UI has taken time to master and now the scans have forcibly moved to Forta we've had persistent issues to overcome. The portal seems buggy. The login flow has almost never worked for me in Firefox. Seems like poor testing and a lack of care. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Meeting PCI compliance **Official Response from Product Marketing:** > We're sorry to hear about the issues you've experienced. Our product team is aware of your concerns, and we have plans to improve both of these areas. Thank you so much for sharing your feedback. If you'd like to discuss more, please do reach out to mdrfeedback@fortra.com. ### 43. Perfect for our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about LevelBlue MDR / MXDR?** AlertLogic MDR provides comprehensive visibility into all activity on our network at a level we did not have before. **What do you dislike about LevelBlue MDR / MXDR?** Some confusion about how to deploy agents in a way that does not allow workstations to act as remote collectors. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Before implementing AlertLogic we had very limited visibility into our network. We really had nothing beyond firewall logs. AlertLogic is providing comprehensive network visibility, vulnerability scans, and another layer of endpoint protection. **Official Response from Product Marketing:** > We're glad to hear your visibility has improved with Alert Logic. Thank you for taking the time to leave your feedback. ### 44. Very light service - not good value to me. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** It was easy to setup and deploy. Agents and appliances. **What do you dislike about LevelBlue MDR / MXDR?** We haven't received any real communication from their team in some time. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Network based IDS. **Official Response from Product Marketing:** > Thank you for your feedback. We're sorry you haven't been satisfied with communication from us and would like to discuss your concerns further. Please reach out to mdrfeedback@fortra.com. ### 45. The watchdog you must have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** Having immediate alerts hit my inbox when anything goes wrong is indispensible. We only have two eyes to keep tabs on things. Alert Logic gives me 100 eyes :) **What do you dislike about LevelBlue MDR / MXDR?** So far, I don't have any complaints about AL **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Several: Alerts for when user's access confidential resources but are out of their normal IP range. Keeping tabs on our Google Workspace systems **Official Response from Product Marketing:** > We're happy to hear you're benefiting from the extra visibility. Thank you for taking time to share feedback with us! ### 46. Good product, but could be more intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** Extensive vulnerability assessment capability, generally quick response or contact from manage team **What do you dislike about LevelBlue MDR / MXDR?** some complexity to administrate and navigate interfaces **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** vulnerability and security posture **Official Response from Product Marketing:** > Thank you for taking the time to share your feedback - we appreciate it. If you'd like to discuss your experience more with our product team, please reach out to mdrfeedback@fortra.com. ### 47. Alert Logic MDR ISSA Futuristic and Bamboo-stick Online Security Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Allison M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about LevelBlue MDR / MXDR?** If it's about cloud threat detection and mitigation of malware, viruses that can occur during sharing and collaboration online, then Alert Logic is your no nonsense partner. I like its real-time handling, alerts, reporting which gives one peace of mind. **What do you dislike about LevelBlue MDR / MXDR?** For me, all I need it for is the sense of security it guarantees in the course of receiving and sharing with superiors sensitive staff and potential staff info. It's perfect so no complains. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Basically, it takes care of any malware, viruses and related threats when It comes to handling sensitive and personal data. Allowing me to concentrate on real staff analysis, engagement and on-boarding. ### 48. Good solution **Rating:** 5.0/5.0 stars **Reviewed by:** ALEXANDER S. | CIO, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about LevelBlue MDR / MXDR?** Good quality software package easy to setup and use With good simple user interface **What do you dislike about LevelBlue MDR / MXDR?** Cost a bit too much so to say as prices do up **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** Improve security in real Time **Official Response from Product Marketing:** > Alexander, thank you for taking the time to leave a review. We appreciate your honest feedback! ### 49. Value able product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about LevelBlue MDR / MXDR?** Security Compliance and alerting is the best feature **What do you dislike about LevelBlue MDR / MXDR?** Configuration of the product is complex and multiple sessions are required to configure with your infrastructure. **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** It can fulfill our compliance requirements like whenever any unauthorized access is logged, auto email is generated to relevant people. **Official Response from Product Marketing:** > Thanks for taking the time to review us. We're happy to hear the security compliance and alerting has been valuable to you. If you'd like to share more feedback about product configuration with us, please reach out to mdrfeedback@fortra.com. ### 50. Alert Logic SIEM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about LevelBlue MDR / MXDR?** Customer Support 24X7 live alerts for critical events Easy to integrate **What do you dislike about LevelBlue MDR / MXDR?** Onboarding the solution takes time and has a learning curve **What problems is LevelBlue MDR / MXDR solving and how is that benefiting you?** We are a small team so AlertLogic helps us monitor our environment and alert us about vilnerabilities. **Official Response from Product Marketing:** > We're glad Alert Logic MDR has been a support to your team. Thanks for taking time to share your feedback. ## LevelBlue MDR / MXDR Discussions - [What is Alert Logic MDR used for?](https://www.g2.com/discussions/what-is-alert-logic-mdr-used-for) - [What is AT&T Managed Threat Detection and Response Service used for?](https://www.g2.com/discussions/what-is-at-t-managed-threat-detection-and-response-service-used-for) - [What is Alert Logic?](https://www.g2.com/discussions/what-is-alert-logic) - [View LevelBlue MDR / MXDR pricing details and edition comparison](https://www.g2.com/products/levelblue-mdr-mxdr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+23%3A56%3A03+-0500&secure%5Bsession_id%5D=547c2162-133a-4523-8385-6710a64e68e6&secure%5Btoken%5D=ecd311ff5458c3fa8c62bb3723847c8c3e9eaf1d136d127ee01803c8c30a4f14&format=llm_user) ## LevelBlue MDR / MXDR Features **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents ## Top LevelBlue MDR / MXDR Alternatives - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - 4.7/5.0 (500 reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.7/5.0 (374 reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - 4.9/5.0 (879 reviews)