# Open LMS Reviews
**Vendor:** Learning Technologies Group Plc  
**Category:** [Learning Management Systems](https://www.g2.com/categories/learning-management-system-lms)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 90
## About Open LMS
Open LMS is a highly configurable learning management system (LMS) designed to help organizations achieve their educational and training goals. It serves a diverse range of users, from corporate training departments to higher education institutions, by providing a user-friendly experience that caters to the unique needs of each organization. With its robust features and tools, Open LMS enables users to create, manage, and deliver effective learning experiences while simplifying the complexities often associated with digital education. The platform is particularly beneficial for organizations seeking to implement a scalable solution that can adapt to their evolving requirements. Open LMS supports thousands of customers worldwide, offering a familiar interface that enhances learner engagement. Its integration with Amazon Web Services (AWS) ensures reliable performance and security, making it a trusted choice for organizations looking to leverage open-source technology. By utilizing Open LMS, organizations can focus on delivering quality education rather than navigating technical challenges. Key features of Open LMS include in-app authoring tools, which allow users to create and customize course content directly within the platform. This feature streamlines the course development process, enabling educators and trainers to produce engaging materials without needing extensive technical expertise. Additionally, the platform offers comprehensive reporting and analytics capabilities, providing insights into learner progress and engagement. This data-driven approach helps organizations assess the effectiveness of their training programs and make informed decisions to enhance learning outcomes. Open LMS also emphasizes the importance of compliance training and reporting, making it an ideal choice for industries that require adherence to specific regulations and standards. The learning pathways feature allows organizations to design structured learning experiences that guide learners through a series of courses or modules, ensuring they acquire the necessary skills and knowledge in a logical sequence. This tailored approach not only improves learner retention but also aligns training initiatives with organizational objectives. As part of Learning Technologies Group, Open LMS benefits from a wealth of expertise in learning technology and talent management. This affiliation enhances its offerings, ensuring that users have access to innovative solutions and ongoing support. By choosing Open LMS, organizations can confidently deliver exceptional learning experiences while fostering a culture of continuous improvement and development.



## Open LMS Pros & Cons
**What users like:**

- Users value the **helpful customer support** and effective features of Open LMS, enhancing the online learning experience. (7 reviews)
- Users commend the **ease of learning** with Open LMS, appreciating its user-friendly interface and efficient course management features. (4 reviews)
- Users value the **responsive support** of Open LMS, ensuring timely assistance and enhancing overall user experience. (4 reviews)
- Users appreciate the **ease of use** of Open LMS, facilitating efficient management of online courses and learning activities. (3 reviews)
- Users appreciate the **excellent support** from Open LMS, enhancing the overall experience with prompt and helpful assistance. (3 reviews)
- Flexibility (3 reviews)
- Affordable Pricing (2 reviews)
- Easy Setup (2 reviews)
- Educational Enhancement (2 reviews)
- Engagement (2 reviews)

**What users dislike:**

- Users are frustrated by **frequent changes to the user interface** that disrupt familiarity and create confusion. (5 reviews)
- Users face **navigation issues** in Open LMS, finding interfaces confusing and resource access unnecessarily complicated. (3 reviews)
- Users report significant **performance issues** with Open LMS, including bugs, slow interface, and challenging mobile access. (2 reviews)
- Users report **poor customer support** from Open LMS, highlighting slow responses and inconsistent communication during critical issues. (2 reviews)
- Users find the **poor design and functionality** of Open LMS confusing due to frequent user interface changes. (2 reviews)
- Slow Loading (2 reviews)
- Slow Response (2 reviews)
- User Experience (2 reviews)
- Communication Issues (1 reviews)
- Dashboard Issues (1 reviews)

## Open LMS Reviews
  ### 1. Effortless Navigation, Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rebecca A. | EdTech Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Open LMS?**

I love that Open LMS provides a simple and easy-to-use platform, making it unnecessary for our mentors to have a high level of technical ability to log in and navigate. Its security allows us to keep our intellectual property protected, and we can control who accesses it. I appreciate that the platform is updated regularly and meets all our needs in terms of functionality and accessibility. The customer service is exceptional, from the front-line service desk to account management, as they are always responsive, friendly, and helpful. Open LMS allows us to include all the resource types we need and supports intuitive navigation and layouts. Its accessibility functions offer customization for specific needs, and I found the setup very easy since the team assisted with migrating our courses and creating a custom theme that matched our branding. Overall, I'm super happy with everything about Open LMS.

**What do you dislike about Open LMS?**

Nothing!

**What problems is Open LMS solving and how is that benefiting you?**

Open LMS provides a user-friendly platform that doesn't require high technical skills, protecting our IP in a secure environment. It offers functionality for intuitive navigation and resource sharing, customizable for accessibility needs, with responsive support.

  ### 2. Reliable and Scalable LMS for Medical Training Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Saufi O. | IT Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 12, 2026

**What do you like best about Open LMS?**

At the Academy of Family Physicians of Malaysia (AFPM), Open LMS has been very reliable and user-friendly for managing our training programmes and assessments. The platform is flexible for course setup, supports large participant numbers, and provides useful reporting to monitor learners’ progress. The customization and integration features help streamline our administrative workflow, while the clear learning interface makes it easy for doctors and trainees to navigate. Overall, it is a stable and cost-effective solution for our educational needs.

**What do you dislike about Open LMS?**

At the Academy of Family Physicians of Malaysia (AFPM), one challenge is that the interface can feel a bit cluttered for new users, especially doctors who are not familiar with LMS platforms, and they may need guidance during their first use. Some automated processes, such as enrolment management and notifications, are limited and require manual monitoring. Reporting formats also sometimes need extra steps to extract meaningful summaries, and minor system updates can occasionally change settings that require rechecking.

**What problems is Open LMS solving and how is that benefiting you?**

At the Academy of Family Physicians of Malaysia (AFPM), Open LMS helps us centralize training, assessments, and learning materials in one platform instead of managing them through emails and multiple systems. It allows us to efficiently handle large numbers of trainees, track their progress, and maintain proper records for certification and accreditation purposes. This reduces administrative workload, minimizes errors, and improves communication between trainers and participants, making our training programmes more organized and scalable.

  ### 3. Reliable OpenLMS with Powerful Learning Tools and Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about Open LMS?**

I have been using OpenLMS for nearly 10 years, starting when it was still Blackboard OpenLMS. Over that time, I have seen significant growth and improvement in the platform. I can confidently say that it is a reliable and effective learning management system.

The learning activities tools are particularly helpful for teachers. They provide flexibility in course design and make it easier to engage students through varied instructional strategies. The platform supports structured content delivery, assessments, and interactive learning experiences in a way that is practical for both faculty and learners.

With its annual feature updates, OpenLMS has continuously evolved. Enhancements in functionality and user experience demonstrate a commitment to ongoing improvement and responsiveness to institutional needs.

The support team has also been consistently helpful and maintains clear, ongoing communication whenever we encounter technical issues. Their responsiveness and technical guidance have contributed greatly to the smooth operation of our LMS environment.

**What do you dislike about Open LMS?**

The least helpful aspect of OpenLMS is the frequent changes to the user interface design. While updates are important, significant shifts in layout and appearance can create confusion among users—especially those who have already become familiar with a previous design. Instead of major UI changes, it would be more beneficial to prioritize adding new features or enhancing existing learning activity tools. Greater interface stability would help maintain user confidence and reduce the learning curve for both faculty and students.

**What problems is Open LMS solving and how is that benefiting you?**

OpenLMS helps us effectively deliver and manage assessments within our institution. This benefits us by streamlining the assessment process, reducing the manual workload for faculty, and ensuring that students receive timely feedback on their performance. Previously, faculty had to check papers manually, which was time-consuming and often led to delays, inconsistencies, and a higher risk of human error.

Now, we are using the Quiz tool, which has significantly improved our assessment process. With automated grading, instant feedback options, item analysis, and organized result tracking, the tool increases efficiency and accuracy while maintaining academic standards.

**Official Response from Katina Zinsmeyer:**

> Thank you so much for sharing your experience and for being a long-time Open LMS user, we truly appreciate nearly a decade of trust and partnership.

We’re glad to hear that the platform's reliability, the flexibility of our learning activity tools, and our ongoing feature updates have supported effective course design and engaging learning experiences for both faculty and students. It’s especially rewarding to know that our support team’s responsiveness and clear communication have contributed to the smooth operation of your LMS environment over the years.

We also value your thoughtful feedback regarding user interface changes. Your perspective reinforces the importance of stability, clear communication, and a thoughtful rollout as we continue to evolve the platform.

Thank you again for your detailed review and for helping us continue to improve Open LMS for the communities we serve and being a part of the Open LMS family!

  ### 4. Open LMS: Intuitive, Responsive, and Adaptable

**Rating:** 5.0/5.0 stars

**Reviewed by:** William H.

**Reviewed Date:** February 04, 2026

**What do you like best about Open LMS?**

I really appreciate that the Open LMS support team is always available when we need them. The learning environment is very dynamic, and with Open LMS, adaptation to new changes is easier. It's also great to have a robust and affordable LMS. I find the ability to take full advantage of LTI and integrations with tools like Cengage, McGraw, and Turnitin, particularly beneficial. The user-friendly and easy-to-navigate interface makes my job as the sole Administrator much easier. Overall, it’s been working really well for our institution.

**What do you dislike about Open LMS?**

Although it is great to be able to import Question banks from third parties, I think improvements with Question banks and the ease of removing or navigating through them could be refined and improved.

**What problems is Open LMS solving and how is that benefiting you?**

Open LMS supports dynamic learning, making adaptation easier. It's affordable, integrates with tools like Cengage and Turnitin, and the support team is extremely responsive.

**Official Response from Grety Gulyas:**

> We really value your insights, William! It’s great to hear how Open LMS has streamlined your workflow as a sole Administrator, particularly through our interface and third-party integrations.

We recognize that the Question Bank navigation could be more seamless, and we’re actively working to refine those management tools. We’re especially pleased to know our support team has been a dependable partner in helping your institution stay agile. Your feedback helps us continue to raise the bar, and we look forward to supporting your success moving forward.

  ### 5. Phenomenal Support, Needs Stability Improvements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Manny M. | Online Learning and Teaching, Consultant

**Reviewed Date:** February 15, 2026

**What do you like best about Open LMS?**

I really appreciate their swift response to our requests, which helps us deliver timely activities and resources to students. I also love the monthly client meetings, especially the Client Open Hours with Suzie Chen, who is really great at introducing new activities to keep us updated.

**What do you dislike about Open LMS?**

I experience technical issues like bugs in the plugins that hold us back from using them to their full potential. Some functionality seems to have glitches or bugs that we address, and while they get resolved, they appear again after a while. The server performance is another area that needs more stability and attention as it affects key functionalities.

**What problems is Open LMS solving and how is that benefiting you?**

Open LMS helps us deliver timely activities and resources to students, and we appreciate the swift response and monthly client meetings for keeping us updated.

**Official Response from Katina Zinsmeyer:**

> Manny, thank you so much for taking the time to share your feedback and for your continued partnership with Open LMS. We’re truly glad to hear that our team’s responsiveness and monthly client meetings, especially the Client Open Hours with Suzie Chen, have been valuable in helping you deliver timely activities and resources to your students.

We also appreciate your candid feedback regarding plugin stability and server performance. Your experience is important to us, and these insights help inform our ongoing efforts to improve reliability, performance, and long-term resolution of technical issues.

Thank you again for your thoughtful review and for being part of the Open LMS family. We look forward to continuing to support your learning goals and delivering ongoing improvements that make a meaningful difference.

  ### 6. Reliable, Reasonably Priced OpenLMS with a Helpful Rep

**Rating:** 4.0/5.0 stars

**Reviewed by:** Greg R. | Vice President, Information Technology, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about Open LMS?**

Our rep Manu has been a helpful partner in helping us obtain the solutions that we need. This is a reasonably priced product that works well and is reliable for us.

**What do you dislike about Open LMS?**

The tech support isn't always as fast as we would like - but that's not unique to OpenLMS. That said, anytime there is a critical issue/ emergency they are responsive and quick to provide a solution.

**What problems is Open LMS solving and how is that benefiting you?**

OpenLMS provides a hosted Moodle environment for us. This saves us from needing to host it internally and take on all of the work associated with it.

**Official Response from Katina Zinsmeyer:**

> Thank you for your feedback, Greg. We truly appreciate you taking the time to share your experience with us. We’re glad to hear that Manu has been a helpful and trusted partner in supporting your organization’s needs.

We understand how critical timely technical support is, and we’re continuously working to improve. We’re especially pleased to know that our team has been responsive when it mattered most. Your feedback helps us continue to raise the bar, and we look forward to supporting your success moving forward.

  ### 7. OpenLMS Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ma Lea M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Open LMS?**

I really like the course reuse feature in Open LMS. It allows me to import course contents from previous semesters and customize them if needed, which saves me a lot of time. The grading system is also a standout feature for me; it automatically grades certain types of work and is easy to use for grading essays. I find customizing the gradebook and sharing students' grades very convenient.

**What do you dislike about Open LMS?**

I don't like the recent upgrade to the expansion of all the contents of a section in the left navigation pane. It makes the section menu look so crowded.

**What problems is Open LMS solving and how is that benefiting you?**

I use Open LMS for sharing learning materials and administering activities. It saves me time with course reuse and simplifies grading with its easy, customizable system.

**Official Response from Katina Zinsmeyer:**

> Thank you so much for sharing your experience and for leaving such a detailed review on G2!

We’re thrilled to hear that features like course reuse, customizable grading, and the gradebook are saving you time and making it easier to manage your courses semester after semester. Helping educators work more efficiently without sacrificing flexibility or quality is a core goal of Open LMS, so it’s great to know these tools are making a real difference in your day-to-day workflow.

We also appreciate your feedback regarding the recent update. We will share the information with our team. Thank you again for your thoughtful feedback and for trusting Open LMS to support your teaching and learning experience. Thank you for being a part of the Open LMS family!

  ### 8. Facilitate Educational Management, Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Concepción N.

**Reviewed Date:** February 05, 2026

**What do you like best about Open LMS?**

I like that Open LMS has different views, which allows organizing the view for the student according to different characteristics of the target population and generating diverse views. This allows people to see the platform in different organizations and not everyone has to see the same thing, which is quite useful.

**What do you dislike about Open LMS?**

There is still a situation that has not been corrected, such as access through the application, which does not register the access and does not allow us to identify if they are really active or not.

**What problems is Open LMS solving and how is that benefiting you?**

Open LMS allows us to easily publish and manage different subjects, which is very useful for our university. Additionally, the option to generate different views for different groups enriches the user experience.

**Official Response from Grety Gulyas:**

> We're so grateful for your feedback! It's wonderful to see how the platform's diverse viewing options have allowed you to create a truly personalized environment for your university's different student groups.

We hear your concerns regarding mobile app activity tracking and are focused on improving how those analytics are captured to give you better visibility. We're especially pleased that Open LMS has made publishing and managing your subjects a seamless process. Your insights drive our ongoing improvements, and we are eager to continue supporting your success.

  ### 9. Streamlined Online Learning with Robust Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Acharya Manish  K.

**Reviewed Date:** November 18, 2025

**What do you like best about Open LMS?**

I use Open LMS for my education at University of The People, and I appreciate the convenience and ease of use, which allows me to efficiently manage my online degree. I value the user-friendly interface, clear organization of courses, and reliable access that keeps me focused on learning. The platform's flexibility with scheduling helps me balance coursework with my personal and professional life. I particularly appreciate the assignment submission tool, which simplifies uploading work and receiving prompt feedback from instructors, enhancing my ability to track progress and improve performance. The discussion forums facilitate engagement with classmates, idea sharing, and doubt clarification, enriching the learning experience. Additionally, the gradebook feature provides real-time grade monitoring, assisting in staying organized and focused on academic goals. The initial setup was straightforward and user-friendly, offering clear instructions and guidance, which made transitioning to the platform smooth. Overall, Open LMS provides strong features, and valuable tools, making online learning more efficient and accessible.

**What do you dislike about Open LMS?**

Some aspects of Open LMS could be improved for a better user experience. Occasionally, the system interface feels slow, and navigation between modules can be confusing, which makes it harder to find needed resources quickly. Sometimes notifications are missed or not timely, leading to delayed responses or submissions. Additionally, mobile access could be smoother—certain features don’t display as well on a smartphone as they do on a computer, which limits flexibility for users who depend on mobile devices.

**What problems is Open LMS solving and how is that benefiting you?**

I find Open LMS offers an efficient, organized online learning experience with user-friendly tools. It allows convenient scheduling and progress tracking, making degree management easy and flexible, significantly enhancing my learning efficiency.

**Official Response from Katina Zinsmeyer:**

> Acharya Manish K., thank you for taking the time to share your experience with us. We’re thrilled to hear that Open LMS has been instrumental in enhancing your online learning journey at the University of the People. We truly appreciate your feedback on the platform’s convenience, ease of use, and robust features, and we’re glad they’ve supported you in managing your degree efficiently. Your success is exactly what we strive for! Thank you for being part of the Open LMS community.

  ### 10. Improved our educational services and clarified the pedagogical model

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Open LMS?**

It has allowed us as a company to improve the conditions of educational services and to formalize our pedagogical model with greater clarity.

**What do you dislike about Open LMS?**

The advancement and customization are predefined by specific templates, so the freedom of editing is not very broad. Additionally, in multitenant environments, the mobilization of users from one space to another between contents with the same logged-in user is not allowed; instead, they are required to log in independently.

**What problems is Open LMS solving and how is that benefiting you?**

The use of Open LMS impacted our need to centralize content, track user progress, generate reports, and standardize the training experience. This benefits us by improving academic control, optimizing course management, and offering a more structured and measurable experience for our teams and partners.

**Official Response from Katina Zinsmeyer:**

> Thanks so much for taking the time to share your experience with Open LMS and for leaving such a thoughtful review on G2.

We’re really glad to hear that Open LMS has helped your organization improve the quality of your educational services and bring greater clarity and structure to your pedagogical model. Centralizing content, tracking progress, generating reports, and standardizing the training experience are exactly the kinds of outcomes we aim to support and it’s great to know this has translated into stronger academic control and more efficient course management for your teams and partners.

We also appreciate your honest feedback around customization and multi-tenant user navigation. Insights like yours are incredibly valuable in helping shape our roadmap and future enhancements.

Thank you again for your trust in Open LMS and for being part of our Open LMS family. If you ever want to explore configuration options or share more feedback, our team is always happy to connect!

  ### 11. Straightforward Implementation, Useful Features, and Really Helpful Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about Open LMS?**

There are many useful features we can rely on, and the implementation process is straightforward. The customer support team was also really helpful whenever we needed assistance.

**What do you dislike about Open LMS?**

There isn’t much to dislike about it. However, we would appreciate more improvements soon for open engine reports, especially more options for choosing graph colours. It would also be great if the dashboard could offer different template sections, rather than only a vertical, per-item view.

**What problems is Open LMS solving and how is that benefiting you?**

It would probably be helpful for tenant admins to have the ability to bulk upload users.

**Official Response from Grety Gulyas:**

> Thank you for sharing your experience with us. We appreciate you taking the time to provide such thoughtful feedback. It's great to hear that the features within Open LMS, along with the implementation process and support from our team, have made a positive impact for you.

We're grateful for your suggestions on improving Open Engine reports, dashboard flexibility, and bulk user management. Feedback like yours plays an important role in shaping how we continue to enhance the platform.

We value having you as part of the Open LMS community and look forward to continuing to support your goals.

  ### 12. Customizable and adaptable to my needs as a client only if they are of high priority, otherwise not.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Open LMS?**

That can be customized according to some needs I have as a client.

**What do you dislike about Open LMS?**

If I need to make an adjustment or configuration that is not a priority for others, they don't take it into account, and to have it considered, it's very tedious to have to post in several places to see if they already consider my request as more important.

**What problems is Open LMS solving and how is that benefiting you?**

At the moment, I don't have any specific problem in mind; some issues with the operation or configuration of the environment have been resolved.

**Official Response from Katina Zinsmeyer:**

> We’re grateful for your honest feedback! It’s great to hear that the platform’s customization has met many of your specific institutional needs.
We understand your concerns about the feedback process for new adjustments and how frustrating it can be when your specific needs don't align with broader priorities. We are working to make our roadmap more transparent and ensure every client's voice is heard more efficiently. We’re especially pleased that Open LMS remains a flexible tool for your programs. Your input is vital to our pursuit of excellence, and we’re excited to continue partnering with your institution in its growth. Thank you for being a part of the Open LMS family.

  ### 13. Inconsistent, Slow Support Undermines an Otherwise Solid LMS Hosting Service

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 20, 2026

**What do you like best about Open LMS?**

OpenLMS provides competent LMS hosting services, including upgrades, ongoing site availability, and technical support.

**What do you dislike about Open LMS?**

OpenLMS provides inconsistent customer support. Support is often slow. In one case, our upgrade was delayed, and this was not communicated to us until very close to the upgrade date.

**What problems is Open LMS solving and how is that benefiting you?**

OpenLMS hosts our LMS platform.

**Official Response from Katina Zinsmeyer:**

> Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with our support services. Providing timely and consistent assistance is important to us, and we regret that we fell short of your expectations in this instance.

We appreciate your recognition of our hosting services and ongoing site availability. Your concerns regarding communication delays during your upgrade are important, and we are actively reviewing this to ensure it does not happen again.

If you’re able, please contact us directly so we can better understand your specific situation and ensure we are fully resolving any outstanding issues. We value the opportunity to make this right and improve your overall experience with Open LMS. Thank you for choosing us as your LMS hosting partner.

  ### 14. Study System review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Open LMS?**

The technical support is fantastic. The team is really helpful with advice and solutions

**What do you dislike about Open LMS?**

Contract renewals are a little difficult.

**What problems is Open LMS solving and how is that benefiting you?**

None at this point.   We have been in production for ~5 years.

**Official Response from Katina Zinsmeyer:**

> We’re glad to hear that you’ve found our technical support fantastic! Our team is committed to providing timely, helpful guidance and effective solutions, and we truly appreciate you taking the time to share your experience. Thank you for being a part of the Open LMS family.

  ### 15. eThink LMS

**Rating:** 5.0/5.0 stars

**Reviewed by:** Meagan C. | Director of Ed Tech, Enterprise (> 1000 emp.)

**Reviewed Date:** June 07, 2021

**What do you like best about Open LMS?**

I like the suppport that eThink provides. They are always very quick with their responses. I like the gradebook functions in Moodle. I love how they will work to find a solution to any problem you may have. In addition to this, I like how the LMS integrated with our schools SIS and provides our students and faculty with a user-friendly experience. 

I like the ticket-based support systems as well.

**What do you dislike about Open LMS?**

I have not found anything that I dislike. I have compared this LMS with other LMSs and it has been one of the best, the reviews have been great, the functionality is great, the support are great. The only thing I would like to see more of is analytics and reporting tools.

**Recommendations to others considering Open LMS:**

I would recommend that others do their research to ensure that this LMS has all of the features and functionality that they are needing in an LMS. And also that is is able to integrate with all of the other systems that their organization is using.

**What problems is Open LMS solving and how is that benefiting you?**

I have solved many problems with the support of eThink. We have began running our LMS from the ground up. Provided our faculty with an unlimited amount of training and problem solving.

  ### 16. Clinical implementation process and almost seamless migration!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Noveck G. | IT Officer [Team Lead- eLearning], Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**What do you like best about Open LMS?**

Our team engaged eThink for a solution that would be able to scale to a high number of concurrent users. The entire migration process was very well managed, with a dedicated project manager and a highly skilled technical team that was very responsive before, during and after the migration process. Our team was able to work with them to transition the site over the course of a weekend - but the pre-loading process took some weeks to upload a vast amount of data.

**What do you dislike about Open LMS?**

There are no dislikes at this time. Overall we were very satisfied with the approach, the technology and the team. We lost some administrative access, but this was expected with a managed platform solution.

**Recommendations to others considering Open LMS:**

A stable platform, with rock solid expertise and backed by top notch support. It's incredible value for money and frees up our internal team to focus on other areas of online learning delivery.

**What problems is Open LMS solving and how is that benefiting you?**

We were looking at solving concurrency, scale  and performance issues being faced with the previous on-prem solution . A solution was required that would scale quickly and perform consistently throughout the day, in order to support a massive online thrust to online learning with heavy synchronous activities.

Their implementation process was very well planned and executed, and they worked with us to understand and map out our existing systems and processes in order to reduce the transition from on-prem to their hosted solution.

 From our initial usage, their offering is rock solid in terms of reliability; the site performance is very fast and any tickets raised have been responded to very quickly.

**Official Response from Marisa DelBuono:**

> Noveck, thank you for this detailed review! We're so happy to hear the implementation process was seamless and pleasant with eThink and the site is performing well. We hope to continue to provide your team with a reliable eLearning solution!

  ### 17. Support wait time seems longer now

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**What do you like best about Open LMS?**

eThink has kept our LMS running smoothly 99.9% of the time.

**What do you dislike about Open LMS?**

Wait time has increased. Sometimes I get a response right away, but other times it takes a full day, or two, or even a week if the concern has to be forwarded to another person on their team. I think I waited a couple of weeks for a recent request.
On rare occasions, the customer support solution doesn't work, or isn't sufficient for my needs. I end up finding a better solution on my own. 
I don't always like having to wait 24 - 48 hours to have a plugin installed. There are times when I wish I could install a plugin right away.

**What problems is Open LMS solving and how is that benefiting you?**

Generally, we just need to figure out why an instructor or student is having an issue with the LMS activities and plugins. Often, it is just a setting adjustment that we figure out on our own. We reach out to OpenLMS when we've tried everything we can think of (and/or have researched to find an answer online). 
There are issues that crop up that we do not have access to investigate because of our limited admin permissions. Often, our limited access is probably for the best, because they have a team which comprises experts in all aspects of the LMS operations.

**Official Response from Marisa DelBuono:**

> Hello, we are very sorry to hear you have been experiencing delays. Our team would love to talk with you more about how we can better serve you. Please submit a ticket in the support portal and we'll be happy to help you!

  ### 18. Responsive & Helpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tyler G. | Instructional Design & Moodle Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2020

**What do you like best about Open LMS?**

I have had wonderful experiences working with eThink since I started my role nearly 2 years ago. I have worked with a few different support representatives in different capacities. I am not sure how my tickets are assigned, but it seems like my first point of contact is with Jordan DeGroot. Jordan is a pleasure to work with and offers tremendous customer service and advocacy. 

I have also participated in some of the professional development opportunities offered by eThink/OpenLMS. I am currently participating in the H5P Creator Course facilitated by Amy and Michael. I have seen at least two or three educational webinars from Amy Tessitore outside of the professional development course and she is also a pleasure to work with. I have worked in customer service in some form for the past 10 years and I am always impressed by the responsiveness of the eThink team. 

I have nothing but great things to say about my experiences with eThink.
I'd like to give a specific shoutout to those I have worked closest with. Thank you for all of the help: Jordan DeGroot, Amy Tessitore, Chris Pratt, & Daniel Hefley.

**What do you dislike about Open LMS?**

I filled out a review probably a little over a year ago. The only dislike that I had thought of (it was a stretch to find something) was that I thought more things could be better resolved via phone call as opposed to email. 

Since my last review, I have hopped into a phone call a couple of different times with Jordan and have been able to tackle some more in-depth issues. 

The phone calls don't need to happen often because Jordan, more often than not, impressively resolves my tickets with his first response.

**What problems is Open LMS solving and how is that benefiting you?**

eThink helps us with many problems. I am a Moodle Admin, Instructional Designer, & IT Services Supervisor for my institution.
In terms of Moodle, I am our front-line/first contact for technical troubleshooting and ID support. eThink offers front-end support for the more difficult problems over my head. They also offer design and back-end support for our entire site. They assist us throughout the Moodle upgrades each year. 

They assist us with integrating other third-party plugins that are uniquely a part of our Moodle environment. The support from eThink is seemingly limitless. There are too many benefits to mention. It is a wonderful and reliable service.

**Official Response from Marisa DelBuono:**

> Hi Tyler,

Thank you so much for your review. It's great to hear our team has been attentive to your needs and we appreciate you sharing some of our all-star support team members. We've got your back!

  ### 19. Lost on the site

**Rating:** 2.5/5.0 stars

**Reviewed by:** Sandra V. | Misional Systems Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** February 04, 2022

**What do you like best about Open LMS?**

Plugins and extensions, like the H5P, create more complete assessments and is free for Moodle.

**What do you dislike about Open LMS?**

Pages organization, from course list navigation to courses interaction is hard to find what are you looking for.

**Recommendations to others considering Open LMS:**

High effort to integrate to other systems via batch or API.

**What problems is Open LMS solving and how is that benefiting you?**

Peer assessment and other pedagogical purposes can get done with this LMS tools.

  ### 20. Support is second to none!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** June 10, 2021

**What do you like best about Open LMS?**

eThink's support services for Moodle LMS administrators are excellent. They respond very quickly and are swift in providing solutions for issues you may come across. They are also fabulous in offering advice and guidance on plugins and the best way to meet your needs based on what you are trying to achieve.

**What do you dislike about Open LMS?**

Losing Moodle Partner status due to their merger is unfortunate and throttling of file size uploads to under 100MB removes the simplicty of submission of student work and staff resources.

**Recommendations to others considering Open LMS:**

1. eThink provide different levels of support to Moodle Admins, from the basic support for those who are frequent users of Moodle, to advanced support for those who need advanced support if the organisation is not as used to using it. 

2. Many admin settings are locked out from organisational admins unless you sign a disclosure.

3. File upload sizes are throttled and you have to pay more to allow for files larger than 100MB to be uploaded by staff and students. This forces you to use cloud storage options which may not be viable and adds to work required to submit work or add content.

**What problems is Open LMS solving and how is that benefiting you?**

We have been working on increasing student experience and navigation through useful plugins and CSS modifications, and eThink provided some valuable improvements and support to make this a reality. We are also exploring SIS integration and eThink have been great with aiding us in this project, too.

  ### 21. eThink's Intentional Customer Service Approach Creates Partnerships with Unlimited Opportunities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Manda G. | Instructional Designer (Learning Architect) , Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2020

**What do you like best about Open LMS?**

Their collaborative approach to every situation allows me to feel like I have a partner in solving problems and exploring innovative opportunities. Without eThink's partnership during the COVID pandemic, we wouldn't have been able to provide the resources and support our campus needed to not only sustain but also succeed in a fully online environment. From seamlessly adding plugins and third-party integrations, answering questions about platform challenges, and offering advice about what could make our customized platform stronger, the team approaches every request with a 'can do' attitude.

**What do you dislike about Open LMS?**

I feel fortunate to have the eThink team as our partner.

**Recommendations to others considering Open LMS:**

Not only has eThink's service proved invaluable for our campus, but their staff continues to go above and beyond every day. With our success in mind, the team at eThink works tirelessly to help us reach our goal of providing creative solutions and innovative opportunities across campus using the Moodle platform.

**What problems is Open LMS solving and how is that benefiting you?**

eThink's team adds expertise to our small in-house staff. With their knowledge base and passion to make a difference, together we have developed low or no-cost efficient solutions to non-academic challenges and provided creative opportunities for our teaching and learning staff as well.

**Official Response from Marisa DelBuono:**

> Hi Manda,

Thank you so much for your kind words! We're very happy to hear eThink was able to help smooth the transition to a fully remote learning environment amidst COVID. We hope our team continues to go above and beyond for yours, and we continue to reach and exceed new learning goals and initiatives!

  ### 22. The eTthink technical support staff provide excellent and timely service!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sharon G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2020

**What do you like best about Open LMS?**

When I submit a typical help ticket, it's answered extremely promptly - often within 20 minutes!  And, usually, my question is answered with their initial response. The eThink technical support folks are a wonderful group to work with. They know Moodle inside and out.

**What do you dislike about Open LMS?**

Nothing. The eThink team is absolutely great in my opinion. I really appreciate their responsive, knowledgeable,  and friendly support. I often cite them as the standard by which I judge the effectiveness and responsiveness of support from other technology companies!

**Recommendations to others considering Open LMS:**

Hosting with eThink is WELL worth the investment. If you think of it in terms of personnel savings, you'll find that you get access to an entire team of experts for the cost of the license.

**What problems is Open LMS solving and how is that benefiting you?**

Before eThink, we were self-hosted. As the main support person, my time was filled searching for answers to users' questions. Now, with eThink, it feels like I have an entire team behind me! If I'm working with a faculty member and I need a question answered in order to support them, I often receive that answer from eThink while the faculty member is still in my office! It's like having an entire resource team at the ready!

**Official Response from Marisa DelBuono:**

> Hi Sharon,

Thanks so much for your kind words! What an honor to set the standard for effectiveness and responsiveness. Glad to hear our solutions are worth the investment! 

  ### 23. Great product!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Delaney P. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 30, 2020

**What do you like best about Open LMS?**

I love how customizable it is! It is so easy to add content and make it beautiful. The ease of use in creating new content or updating content has improved my satisfaction with the product.

**What do you dislike about Open LMS?**

We have a unique org structure that is sometimes hard to navigate and work with. Allowing a bit more mobility in organization structures would allow us even more capabilities when creating and distributing content.

**Recommendations to others considering Open LMS:**

eThink has been able to do almost everything we need and when they couldn't they were able to help us find the next best solution. The ability to add and update content in real time is so helpful. In addition, we love being able to add different forms of content and learning while providing a wide variety of program options. The versatility of eThink allows us to help all of our members learn.

**What problems is Open LMS solving and how is that benefiting you?**

eThink helps us connect with our members and engage them in a virtual world! With the ongoing pandemic and the implementation of new educational materials, eThink has allowed us to be very intentional in what we share with our members and how we share it. eThink allows us to share information quickly and accurately. eThink has also helps us more easily update information in real time when things do need to be updated.

**Official Response from Marisa DelBuono:**

> Hi Delaney,

Thank you for your sharing your feedback! We're so happy to hear eThink has been able to help you configure a content-rich platform that's effectively engaging for your learners.  Looking forward to continuing to implement new educational materials and optimizing your LMS!

  ### 24. Fantastic experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Margaret M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2020

**What do you like best about Open LMS?**

The speed and accuracy of support responses.  Always willing to provide assistance and guidance - especially when reviewing tool options.  I have found their recommendations to be invaluable.

**What do you dislike about Open LMS?**

Although I have always received timely responses for support, a number would be nice.  But that is a personal perspective - there has not been an occasion where I believe that if I had a number to call things would have been handled any better/different.

**Recommendations to others considering Open LMS:**

I never regretted our institutions decision to work with eThink - I can not say enough how working with their implementation/support team has been such a positive experience.

**What problems is Open LMS solving and how is that benefiting you?**

When self hosted there would lag - our people are great but they already had their hands full - once set up and established with eThink there was always prompt service, always accurate service almost always happy resolutions. They are a terrific team!

**Official Response from Marisa DelBuono:**

> Margaret, thank you so much for your kind words! It's great to hear our team is able to answer your questions quickly and completely. As our team grows we hope to be able to provide you with even more efficient ticket and service options. Thanks again!

  ### 25. Online Learning Manager, Hiram College

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2020

**What do you like best about Open LMS?**

The responsiveness of the employees to issues or concerns.  They always go above and beyond when I reach out.

**What do you dislike about Open LMS?**

Some issues that are a bit more about the system itself than about eThink.

**Recommendations to others considering Open LMS:**

eThink is wonderful to work with.  Always very responsive and helpful to help solve any issue, question, or concern.

**What problems is Open LMS solving and how is that benefiting you?**

With the pandemic, we are utilizing our LMS with more areas than previously explored, like our orientation and HR functions.

**Official Response from Marisa DelBuono:**

> Thank you to our clients at Hiram College for writing this review! We're very happy to hear you're satisfied with eThink and we enjoy working with you as well!

  ### 26. eThink is a steal

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pat M. | Assistant Dean Academic Affairs, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2020

**What do you like best about Open LMS?**

Fast, friendly, knowledgeable response to ticket submission. No request too small or too large. They take very good care of us.

**What do you dislike about Open LMS?**

I honestly can think of no aspect of eThink's service I would want to change.

**Recommendations to others considering Open LMS:**

We had a significant academic technology staff reduction. eThink allowed us to maintain our level of customer support with fewer staff. They consistently make me look way better than I deserve.

**What problems is Open LMS solving and how is that benefiting you?**

I send multiple tickets each week for a wide variety of issues. Having eThink means I don't have to be an expert in every aspect of Moodle. I can focus on other jobs and if I can't solve a problem, I send it to eThink. They almost always respond with a solution within the hour.

**Official Response from Marisa DelBuono:**

> Hi Pat,

Thank you for sharing your feedback! We're honored to support your learning initiatives and serve as your experts in all aspects of Moodle. It's all about making you look good!

  ### 27. Migrating from Moodle Cloud to Ethink

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brendan L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 20, 2020

**What do you like best about Open LMS?**

We are the in the process of migrating to Ethink. So far what I like best is how clearly everything is documented along the way. It's clear that the staff at Ethink have done this many times and they are clear on what parts they know and if they don't know something, they state that clearly and then research it to provide a good answer.

**What do you dislike about Open LMS?**

For us the price was a bit of a shock initially, but I believe the price is fair for the value that Ethink provides.

**What problems is Open LMS solving and how is that benefiting you?**

Our initial problem was limited storage space with Moodle Cloud. Ethink solves that problem and also many others like giving us a multi tenant feature, the ability to centrally make changes to our content and more.

**Official Response from Marisa DelBuono:**

> Hi Brendan,

Thank you for your review! We're happy to hear eThink has proven valuable even in the beginning stages of our partnership. We're looking forward to providing you with a best-of-breed LMS we can continue to scale and evolve together!

  ### 28. Satisfied University Customer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2020

**What do you like best about Open LMS?**

The performance after migrating to eThink has been very stable, even during the times of highest use. The response times to support tickets is stellar, with professional and knowledgeable staff. In addition, eThink support looks ahead to complete updates and perform maintenance to prevent down time, yet are still very quick to respond if there is any down time.

**What do you dislike about Open LMS?**

This really is not a "dislike", but rather a situation that users must become accustomed to. All administrative site level changes must be completed by eThink via support tickets. This can be challenging while setting up plugins or LTI integrations, however it has been pivotal in assuring the stability and security of the LMS.

**What problems is Open LMS solving and how is that benefiting you?**

This University was about ready to give up trying to use any LMS, until they migrated hosting and support to eThink. There were some changes (one described previously), however everyone agreed to the fantastic performance, stability, and support improvements after the migration. That has convinced even the most resistive faculty to use this LMS. The Fall term after the migration was the first time that this University did not experience any down time of their LMS during the first few weeks.

**Official Response from Marisa DelBuono:**

> Thank you for sharing your experience with eThink! How exciting that a new and improved solution has encouraged more faculty at your institution to utilize Moodle. And we're happy to hear our Support Team is providing fast ticket-response times and plenty of knowledge and expertise - that's our mission!

  ### 29. An extension of your digital learning team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matt W. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 16, 2020

**What do you like best about Open LMS?**

Partnering with eThink is like inheriting a highly-skilled, extremely positive digital learning support team. They provide an invaluable extension of your digital learning capabilities at a fraction of what the cost would be if you tried to replicate it in-house.

**What do you dislike about Open LMS?**

n/a - eThink has been incredibly responsive and provides excellent value.

**What problems is Open LMS solving and how is that benefiting you?**

Moodle is a great open-source LMS platform, but it is very raw at its core. eThink not only provides the server hosting for your Moodle instance, but they will help you customize it to your institution's/organization's needs. Prior to eThink we were just utilizing the tip-of-the-iceberg functionality of Moodle; now we are more fully leveraging it to accomplish our organization's needs, and are enhancing it all the time!

**Official Response from Marisa DelBuono:**

> Thank you for your review Matt! We're so happy to hear eThink has helped you maximize the functionality of your Moodle instance. Looking forward to continuing to enhance and improve your organization's learning programs!

  ### 30. A Great Company to Work With

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shawn T. | Associate Dean of Online Education, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 16, 2020

**What do you like best about Open LMS?**

They have been a very helpful group. Very knowledgeable, friendly,  and always willing to help out with an issue or a question. They were the first company to help us in connecting our SIS with our LMS.

**What do you dislike about Open LMS?**

Overall I would say there is nothing I dislike about eThink. The only item I think could use a little improvement is the ability to contact tech support via phone.

**What problems is Open LMS solving and how is that benefiting you?**

The biggest issue was connecting out SIS to the LMS. This was a major time saver and reduced the number of errors in enrolling students in courses. They are also very helpful when conducting updates and correcting any issues that may occur with a new version.

**Official Response from Marisa DelBuono:**

> Thank you Shawn for your review! We're happy to hear our team has been responsive and attentive to your needs.

  ### 31. Customer Service with a smile

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2020

**What do you like best about Open LMS?**

During the latest budget cuts, I was handed the LMS Administrator duties on top of my job as an Instructional Designer.  I don't even know what I would have done without the support of eThink during the transition and then moving forward.  I feel like they always have my back and they make me "look good" at my institution because 99% of the time, we find a timely solution to whatever issue is at hand.  The other thing I really appreciate is that even when my requests are sometimes short and curt due to my increased stress level, they always reply with positivity and friendliness.  I feel like connected to my support and that makes a difference when you have such a small team at your university.

**What do you dislike about Open LMS?**

I sometimes get caught in the middle between our SIS system and our LMS system with a lot of unuseful fingerpointing.

**What problems is Open LMS solving and how is that benefiting you?**

eThink has been a powerful ally, especially during the Covid crisis when I was required to teach ALL of our faculty how to use Moodle effectively in a short period of time.  I have been able to meet all the demands placed on me to create all of the professional development trainings.

**Official Response from Marisa DelBuono:**

> Thank you for your review! At eThink, customer service and satisfaction is our obsession. It's an absolute pleasure of ours to support your needs and always respond in a timely and friendly manner. Please don't hesitate to reach out to eThink with any questions you might have - we hope to continue to make the process simpler, easier, and more successful for you!

  ### 32. eThink is the best Moodle Host

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert K. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**What do you like best about Open LMS?**

Their turn around time is amazing. Most problems or questions are answer within the hour. We have a very old Student Information System at our college, it is constantly having issues and eThink helps us fix these problems.

**What do you dislike about Open LMS?**

Nothing. There is nothing I dislike about eThink. Everyone I have interacted with at eThink has been terrific, technically sound and personable.

**What problems is Open LMS solving and how is that benefiting you?**

Currently, Student Informations System integration, we are switching over from an old system to something newer, both the new and old SIS have issue and eThink is helping us solve these issues.

They have stabilized our Moodle services. 

And are happy to help augment our Moodle platform by installing plugins.

**Official Response from Marisa DelBuono:**

> Thank you Rob for your review! We are elated with your kind words, and happy to be able to consistently problem solve your organization's LMS!

  ### 33. Consistent, Reliable, Flexible and Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.)

**Reviewed Date:** November 10, 2020

**What do you like best about Open LMS?**

We made a major push in 2018 to update our Learning Management System and vendor.  After comparing all requirements, we selected Ethink and the totara product.  Ethink had the most flexibility and determination to meet all of our needs.  After realizing they would have to custom-build an integration for us, it was quickly and effectively done.

Since launching with Ethink, we have had a massive improvement in our user experience. The totara system and ethink service team means very rare outage or issue, and a quality product.  Love the reporting options and exam stability with totara.

Ethink staff are very friendly, prompt, reliable and expert in finding solutions.  I was extremely happy with our implementation team. They were quick and understood our requirements thoroughly, as if they were our own.  The service team is great too!  Fast and friendly, effective service.

**What do you dislike about Open LMS?**

No concerns.  I echo another reviewer's comment that a phone option would be great for service tickets on occasion.

Couldn't be happier with the Ethink package.

**What problems is Open LMS solving and how is that benefiting you?**

We had significant exam stability and system stability problems with our previous system, as well as useability issues.  Ethink's totara product is very stable, easy for our users and our staff. Reporting and exporting data is a cinch.  Our customized integration with the database does exactly what we need and is well-supported by the Ethink team (who built it from scratch!)

  ### 34. eThink is amazing!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**What do you like best about Open LMS?**

eThink is a wonderful partner. They assisted us in launching a brand new LMS so quickly in the middle of a global crisis. Moodle Workplace has helped transformed how we approach educating our members.

**What do you dislike about Open LMS?**

It's not eThink's fault, but there is a learning curve and we are speeding around it. We have made mistakes but always appreciate the support we receive from eThink as we work through them.

**Recommendations to others considering Open LMS:**

eThink is a fantastic partner. We took a chance on eThink and Moodle Workplace as they have no other clients who do business like we do. It has been worth it!

**What problems is Open LMS solving and how is that benefiting you?**

We are easily able to track adoption of our programming when using the LMS. It is helping us measure our success in real time.

**Official Response from Marisa DelBuono:**

> Thank you for your kind words! We're glad we've been able to meet the unique needs of your organization.

  ### 35. eThink is a true partner in helping serve our learning community.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2020

**What do you like best about Open LMS?**

All of the people we have worked with care about us. They are genuinely interested in helping us provide the best possible experience for our Moodlers.

**What do you dislike about Open LMS?**

It was a little daunting at first to lose control of the Site administration side of things, but we can still do everything we need to do and they are very quick to take care of things that only they can do.

**Recommendations to others considering Open LMS:**

They are as responsive and helpful as they say they are!

**What problems is Open LMS solving and how is that benefiting you?**

eThink provides secure hosting and incredible, cheerful customer service. We love being able to upgrade on our schedule and to have any reasonable plug-in installed quickly and at no cost. We have experienced almost no down-time in two years.

**Official Response from Marisa DelBuono:**

> Thank you for your feedback! We're pleased to hear eThink has been responsive and helpful in your eLearning endeavors. 

  ### 36. Benefits of eThink

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**What do you like best about Open LMS?**

eThink has been very responsive to our needs.  From coordinating our annual upgrades, to the fantastic support team, eThink has helped us stay current with our LMS and also worked with us and Moodle HQ to create our mobile Moodle app.  eThink's webinars, newsletters and other communication with us has always proved timely and helpful to the mission of our college to deliver online education to our students, faculty and staff

**What do you dislike about Open LMS?**

There is nothing to dislike about eThink

**What problems is Open LMS solving and how is that benefiting you?**

We have upped our game with eThink during this pandemic and they have helped us make the pivot from face-to-face and hybrid models to full online courses in the spring of 2020.

**Official Response from Marisa DelBuono:**

> We're so happy to hear eThink has helped you amplify your eLearning efforts amidst COVID. It's most important to us that teams are equipped with flexible, scalable, and sustainable L&D no matter what challenges come your way. Thanks for being an awesome eThink client!

  ### 37. eThink - superb LMS vendor

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marques D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2020

**What do you like best about Open LMS?**

They are an extremely timely and through support vendor. Their techs are extremely knowledgeable and helpful when troubleshooting issues. They  always put the needs of their customers first and it is very obvious in their support energy.

**What do you dislike about Open LMS?**

No compliments what-so-ever with this vendor.

**Recommendations to others considering Open LMS:**

I would highly recommend eThink LMS!

**What problems is Open LMS solving and how is that benefiting you?**

No problems at this time are in progress with this vendor.

**Official Response from Marisa DelBuono:**

> Hi Marques,

Thank you for your review! We're happy to hear our team is able to help troubleshoot and support your LMS timely and thoroughly. Looking forward to continuing to provide our services and supporting your learning goals!

  ### 38. Decent hosted platform with poor to moderate support

**Rating:** 2.5/5.0 stars

**Reviewed by:** Mike W. | Manager of Learning Technology Solutions, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 12, 2020

**What do you like best about Open LMS?**

Blackboard Open has a great feature called the personal learning designer which allows you to automate several actions within Moodle based on events that occur in the course. This tool has been useful for delivering timely messages to students and faculty term after term, and unlocking course activities based on grade received, it has very useful features we've used regularly since first adopting them as a provider.

**What do you dislike about Open LMS?**

We've been with Open LMS since 2011 when they were originally Moodlerooms. Over that time, the support from the company degraded significantly. Frequently, issues we were having with the LMS are pushed back to us as something we were doing wrong when we clearly provided evidence otherwise. Cases will frequently go unanswered for multiple days at a time and require me to escalate them to the next level by involving our customer success manager. Blackboard's recent sale of their  platform to LTG leaves us hoping that more will be invested in the case of support but that remains to be seen. The final drawback we've had with  open LMS is their locked down, hashed system that is shared by multiple users. If you're looking for open access to your data, find another moodle host or expect to pay exorbitant fees to custom code a solution.

**Recommendations to others considering Open LMS:**

Blackboard Open has some nice features and is affordable but expect to have very limited access to your data via the system itself. Third oarty integrations are costly but can give you some access.

**What problems is Open LMS solving and how is that benefiting you?**

We've been able to serve, develop and manage courses for thousands of students since 2011. Blackboard open is also relatively inexpensive compared to proprietary vendors.

  ### 39. Reviewed

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 16, 2020

**What do you like best about Open LMS?**

Fast response on support requests.  Willingness to hold zoom sessions to work through tricky integrations.

**What do you dislike about Open LMS?**

Lack of knowledge when eThink is facing loss of employees and our previous support people no longer work there.

**What problems is Open LMS solving and how is that benefiting you?**

Better management of new course creation and easier start up for new faculty members wanting to use Moodle.

**Official Response from Marisa DelBuono:**

> Thank you for your review! We're happy our support team is able to quickly respond to your inquiries. If you have any additional questions regarding your Client Care Analyst, please send us an email at support@ethinkeducation.com. We'd love to hear from you!

  ### 40. A New Paradigm of Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jay P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2020

**What do you like best about Open LMS?**

eThink is the bar by which I compare all other vendors I work with. Collaborating with eThink is more like working with an internal team, one who shares your vision and commitment to quality. They quickly respond to needs, are willing to work through multiple different solutions, and are populated by people who are exceptionally personal and immensely knowledgeable. We value their willingness to listen, be open about Moodle and associated vendors, and ability to recommend additional resources to help solve complex problems. I cannot recommend eThink highly enough. If you are in the need for a LMS they support they are the premier choice.

**What do you dislike about Open LMS?**

The only thing I disliked was an issue with their previous host, Rackspace. Now that eThink has moved to a more premier host I have nothing worth noting.

**Recommendations to others considering Open LMS:**

eThink is a premier vendor that acts more like an internal team than an external vendor. If you are looking for a product maintained by a top notch team that helps you realize your LMS vision then I cannot recommend eThink highly enough.

**What problems is Open LMS solving and how is that benefiting you?**

eThink has made our management of the LMS much easier. We have a better update process, and get to update at a schedule that works best for us, which allows us to add new features for our faculty and students at a much faster pace. We spend less time hunting down issues as eThink's support is quick, informed, and shares our sense of urgency to resolve issues. Our faculty and students seem to appreciate that our LMS is better than it has been at any point in the past.

**Official Response from Marisa DelBuono:**

> Hi Jay,

Thanks for leaving an eThink LMS review! We're so happy to hear we're achieving our purpose to serve as an extension of your IT team, with a shared vision and commitment to quality. Thanks for being a loyal eThink client!

  ### 41. EThink is a wonderful partner for elearning

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 16, 2020

**What do you like best about Open LMS?**

They either know the answer immediately or find it for you.

**What do you dislike about Open LMS?**

They can be a bit pricey considering they are hosting Moodle, which is a free software.

**What problems is Open LMS solving and how is that benefiting you?**

Their tech support is really good so we don't have to train or hire a Moodle expert on site.

**Official Response from Marisa DelBuono:**

> Thank you for your review! We're happy to hear eThink can serve as your Moodle experts and support your learning initiatives.

  ### 42. They made it happen!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lee H. | CTO/CMO, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2020

**What do you like best about Open LMS?**

We were put in a really terrible situation with another provider that half way thru continued to fail to be able to deliver a working solution. 3 weeks before we planned to migrate to our new platform we connected with Ethink and gave them a ridiculous amount of requirements. They not only delivered our MVP requirements, but in addition we were able to deliver a myriad of additional features and functionality. We were impressed also by there extremely organized approach unlike our previous experience.

**What do you dislike about Open LMS?**

The team is sometimes conservative in what can be done or what can be delivered, however, in my experience they always over deliver and exceed expectations.

**What problems is Open LMS solving and how is that benefiting you?**

Having a solution provider that can support a lot of complicated requirements. In addition to many automations and new features we've realized the environment is significantly faster then our previous one.

**Official Response from Marisa DelBuono:**

> Hi Lee,

Thanks so much for sharing your experience with eThink! We're happy to here we always over deliver and exceed expectations. 

  ### 43. eThink Rocks!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angie M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 16, 2020

**What do you like best about Open LMS?**

Their customer service is exceptional.  Response times are fantastic, usually less than an hour.

**What do you dislike about Open LMS?**

I don't think their has been a downside.

**What problems is Open LMS solving and how is that benefiting you?**

eThink is alwasy helpful with everything.  They have created customized reports in order to help with some issues.

**Official Response from Marisa DelBuono:**

> Angie, thank you so much for your kind words! We're very happy to hear our team has been able to provide fast ticket-response times in order to resolve your issues and answer your questions quickly and efficiently. Thank you for being a valued eThink client!

  ### 44. Consistent superior service!

**Rating:** 5.0/5.0 stars

**Reviewed by:** John H. | Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** March 25, 2020

**What do you like best about Open LMS?**

World class customer service is the key.

**What do you dislike about Open LMS?**

I can't think of a thing that I dislike.

**Recommendations to others considering Open LMS:**

Honestly, the ONLY reason to go with another vendor's solution is because that solution has some mission critical feature that eThink's solution doesn't have or cannot replicate. You simply will not find another solution that is more cost effective or even in the same league from a customer service perspective.

**What problems is Open LMS solving and how is that benefiting you?**

As a customer, their solutions were affordable, reliable, and robust. As a consultant and partner, I am able to offer my clients a world class service that makes great business sense.

**Official Response from Marisa DelBuono:**

> Hi John,

Thanks so much for your feedback! We're very happy to hear your satisfaction with eThink's services and solutions. Looking forward to continuing to provide you with our fully-managed solutions!

  ### 45. eThink provides exceptional service and training over the long-haul

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vicki M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 12, 2020

**What do you like best about Open LMS?**

eThink has worked with us since 2014, to provide the best user experience possible for our students and faculty. eThink Moodle is fully integrated with our back-end systems allowing for daily sync of all data. Their response time and attention to every ticket has only improved over the years. eThink  continuously supports our customization which has had positive impact on student access to resources and tools to support their success.
The eThink support staff consistently provides excellent service when responding to help tickets. Their attention to detail, their knowledge of best practices and how others have used tools in unique applications to meet new campus needs, the advice on +/- ratings on plug-in tools, as well as textbook integrations and other products  have saved us time and effort over the years. After working with and managing 3 LMS products over the past 19 years, I can state that eThink is the best hosting and support group I have ever encountered.
We have been able to add several plug-ins which link Hoonuit (formerly Atomic Learning), Respondus (lock down browser), text book plug-ins. Yet eThink also has cautioned us to not use products where they have seen major problems - i.e. textbook plug-in which are not properly secured or have failed for other uses.

**What do you dislike about Open LMS?**

There really isn't anything I dislike about eThink or the employees I have worked with since 2014. They have consistently improved service and resources.

**What problems is Open LMS solving and how is that benefiting you?**

Auto course/roster creation, as well as  updates of add/drop 
Our Moodle site hosts incoming student placement tests which are linked to an automated registration checklist. This keeps the admissions process in the hands of the incoming students and requires very little intervention by IT,  admissions or student affairs.

Once students declare a major, they are auto-added to the appropriate professional development resource course rosters.

We also deliver most faculty and staff development materials via our Moodle site. 
We have used it for campus-wide surveys and offered training materials to campus via Moodle which is a very simple process.

**Official Response from Marisa DelBuono:**

> Hi Vicki,

Thank you so much for your kind words and detailed response! We're so happy to hear all the wonderful feedback of our service over the years. Thank you so much for being a loyal Moodle by eThink client!

  ### 46. Outstanding partner for LMS hosting with excellent customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** April 03, 2020

**What do you like best about Open LMS?**

eThink Education is the best in the industry for customer service. From inquiry to resolution, they are extremely responsive, thorough and always more than helpful, compared to the “we will get back to you soon” responses from other companies we’ve worked with. We've also used eThink countless times as a sounding board for new ideas and solutions to challenges we've faced. Our partnership offers a direct line to industry experts and peace of mind knowing that when we don't have the answer, eThink is there to step in and offer support.

**What do you dislike about Open LMS?**

There is nothing to dislike. We've thoroughly enjoyed partnering with eThink Education for our LMS hosting.

**Recommendations to others considering Open LMS:**

If you are looking for a top-notch company to host your LMS, eThink is the right choice. Even if you are just slightly considering it, I recommend reaching out to learn what eThink can do for you.

**What problems is Open LMS solving and how is that benefiting you?**

We always seek ways to enhance our LMS ecosystem. eThink has provided us with tools and solutions that best fit our faculty, staff and students. When we have a faculty member looking to use the LMS to solve a problem in their course, we know that eThink is ready and willing to help us think through a solution. We really view them as a partner for teaching and learning at our university.

**Official Response from Marisa DelBuono:**

> Thank you for your review. We appreciate you taking the time to share your experience and are glad to hear you are happy with eThink responsiveness and support!

  ### 47. Impeccable Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victor K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 28, 2020

**What do you like best about Open LMS?**

Every college has its own oddities and quirks. eThink has been able not only to answer our more common, run-of-the-mill questions but also to accommodate some of the myriad things that make us extraordinary.

**What do you dislike about Open LMS?**

Nothing that I can think of. eThink has always been a pleasure to work with.

**Recommendations to others considering Open LMS:**

Impeccable service, excellent support.

**What problems is Open LMS solving and how is that benefiting you?**

Each one of our programs is slightly (or sometimes perhaps not-so-slightly) different from all the others. eThink has been able to help us work around some of the issues we have encountered along the way.

**Official Response from Marisa DelBuono:**

> Hi Victor,

Thank you for sharing your experience with eThink. We're happy to hear our Support Team has been able to provide a customized experience when it comes to support and optimizing your LMS. Looking forward to continuing to scale and improve upon your eLearning initiatives!

  ### 48. eThink LMS host provides excellent service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Toby E. | Esports Head Coach, Higher Education, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2019

**What do you like best about Open LMS?**

Two things stand out for me about eThink, whom we have used as our Moodle provider since approximately 2014. First, their service is first rate. Not only do they provide and host our Moodle site on their service, they wrote and managed a personalized enrollment sync that creates categories and courses and manages enrollment of faculty and students into these courses on a daily basis. Second, their support whenever issues arrive is unparalleled. I've never had such a good experience, and we're on our third Moodle LMS provider at this point. They answer calls and emails immediately, make fixes or adjustments quickly, and are polite and helpful while they do it. I highly recommend them for you educational organization.

**What do you dislike about Open LMS?**

There really is not anything I dislike about eThink. Any educational institution would do well to engage with them and see what they can do for you.

**Recommendations to others considering Open LMS:**

If you use Moodle or are considering it, I highly recommend you reach out to eThink and consider their services. You will not be disappointed in the service and support that you receive.

**What problems is Open LMS solving and how is that benefiting you?**

Easily, the best thing about eThink's service for us is that the integration and data sync. It saves us so much time managing roles, enrollments, and course creation.

**Official Response from Marisa DelBuono:**

> Hi Toby,

Thanks so much for your thoughtful feedback. We're happy to hear you're pleased with eThink's service, integrations, and more. Thanks for being a loyal eThink client!

  ### 49. Hosting and support services by eThink LMS are exceptional. 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** December 05, 2019

**What do you like best about Open LMS?**

I believe eThink services and support have been fantastic in the multiple years we have been using them.  They answer calls and emails very promptly.  Their team is proactive and equally reactive with appropriate solutions. They are also very accommodating and polite, which further reinforces their phenomenal service.  Using eThink hosting services is one of the best decisions our technology team ever made. I highly recommend them for any educational organization using and wanting to use the Moodle LMS.

**What do you dislike about Open LMS?**

Any complications that are connected to the internet can be hard to find due to the many related parts of the hosting service.

**Recommendations to others considering Open LMS:**

I highly recommend them for any educational organization using and wanting to use the Moodle LMS. 

**What problems is Open LMS solving and how is that benefiting you?**

All the troubles connected to hosting an on-prem server.

**Official Response from Marisa DelBuono:**

> Thank you for your review! We're glad to hear eThink services have been exceptional for your institution. 

  ### 50. Exellent customer service; quality product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 08, 2020

**What do you like best about Open LMS?**

eThink's project plan process was effective in capturing our requirements for the LMS. There was a clear path to implementation and going live, and they provided quality training for our admins. Their prompt response times for support tickets is well above the line. Staff are always very helpful and professional, even with customizing certain LMS features such as reports.

**What do you dislike about Open LMS?**

Nothing to dislike! Moodle itself can be a little confusing since it has so many features and is extremely customizable, but I have no concerns in this department.

**What problems is Open LMS solving and how is that benefiting you?**

eThink's fantastic technical support with the Moodle LMS enables us to focus on other aspects of our work, such as updating the training products posted on the LMS and working with our client.

**Official Response from Marisa DelBuono:**

> Thank you for your review! We're glad to hear there's nothing to dislike and we're able to help you effectively optimize Moodle. 


## Open LMS Discussions
  - [What can an LMS do?](https://www.g2.com/discussions/what-can-an-lms-do) - 1 comment

- [View Open LMS pricing details and edition comparison](https://www.g2.com/products/learning-technologies-group-plc-open-lms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+00%3A55%3A34+-0500&secure%5Bsession_id%5D=beae2e38-bdfc-44e8-bda6-b9d3991a77d8&secure%5Btoken%5D=326703244ba61c2bf02819b2201f652b9acc75172ca4bc13fc0912800567cf2f&format=llm_user)
## Open LMS Integrations
  - [Anthology Student](https://www.g2.com/products/anthology-student/reviews)
  - [Tienda Pago](https://www.g2.com/products/tienda-pago/reviews)
  - [Turnitin](https://www.g2.com/products/turnitin-turnitin/reviews)

## Open LMS Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Course Authoring**
- Course Builder
- Role-Based Templates
- Assessments & Quizzes
- Instructor-Led Training

**Course Delivery**
- Learning Paths
- Communication & Notifications
- Assignment Scheduling

**Course Management**
- Gamification
- Varied User Types
- Certifications
- Industry Compliance 

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards

**LMS Marketplace**
- E-Commerce
- Course Marketplace
- Subscriptions

**Interface**
- White Labeling
- Multilingual

**Training & eLearning**
- Assessments and Practice
- Content Delivery and Tracking
- Content Creation
- Customer Training
- Manager Portals
- Content Storage and Management
- Content Libraries

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image

**Agentic AI - Corporate Learning Management Systems **
- Adaptive Learning
- Natural Language Interaction

## Top Open LMS Alternatives
  - [Canvas LMS](https://www.g2.com/products/canvas-lms/reviews) - 4.5/5.0 (1,730 reviews)
  - [Moodle](https://www.g2.com/products/moodle/reviews) - 4.1/5.0 (431 reviews)
  - [D2L Brightspace](https://www.g2.com/products/d2l-brightspace/reviews) - 4.4/5.0 (640 reviews)