Usually the support team responds quickly, but I'm not sure if they are available during all of our working hours or only work PST business hours. Works okay for a single workflow that doesn't change often or at all. Review collected by and hosted on G2.com.

The system seems inflexible for Research or laboratories that change workflows, projects, instruments, or reagents even once a year. The system cannot accurately track volume used or volume remaining, and doesn't have functionality for storage tracking. There also seem to be a lot of bugs and it doesn't seem like the support team and coding engineers understand the needs of laboratories to the extent desired. Some requests are misunderstood and changes are deployed that do not resolve the initial issue, but can create more. The company should focus more on providing a fully functioning product, rather than use timeframes to determine roll-outs and deployments. If a product continues to not function, then they shouldn't say "the time you paid for completes on xxx date" but they should focus on functionality goals instead. The workflows aren't always intuitive and some steps are repetitive/redundant, where it would be ideal to remove some unneeded intermediate sorting workbooks. Cannot edit, re-open, or copy completed workbooks. Review collected by and hosted on G2.com.

I like that it reduces that chance that I will enter items incorrectly. I like that if is designed for our workflow. Review collected by and hosted on G2.com.

There are some times where I would like to adjust the input but I can not. For example If I accession a reagent lot into the wrong categories. I can not go back and enter that lot into the correct categories. It is good that it does not allow for the same lot number in different categories. But I need to be able to correct my mistake. Review collected by and hosted on G2.com.

Labbit has some great features, like the way the filters easily sort through and display information. It is very user friendly. It seems like it will catch errors that would possibly have happened through human error. It replaces many different spreadsheets to navigate and has everything in one location. Customer support has been great, and always willing to help us. Review collected by and hosted on G2.com.

What Labbit doesn't have that we would like to see is the concept of an "active worksheet." Typically, we do not handle samples in a single vertical column wise format. Samples are processed individually, in batches of 8, and 96, typically. We like to have something to visualize where samples are in real life, so that is in a single tube or individual tubes, a strip tube (8 tubes attached to one another) or a 96 well plate. It is much easier to visualize the location and movement of samples when they are mapped out in a "plate-wise" format. Something that I would love to see is the addition of a plate map or strip tube map formatting, to make the visualization of samples from one step to the next more realistic and digestible. Review collected by and hosted on G2.com.

Development experience/implementation has been good. Has many of the features my lab needs ready out of the box. The system is fast no matter how many samples/plates/etc you process at a time. Review collected by and hosted on G2.com.

Customer interface needs more polish. I wish the steps in a workflow were layed out a little differently to make the flow/progress of a project more obvious. Review collected by and hosted on G2.com.

A decent UI, easy to navigate. Easy to deploy and integrate with 3rd party applications. Review collected by and hosted on G2.com.

Possibly fit more panels on the UI? Dashboard could be better Review collected by and hosted on G2.com.