Generated from real user reviews
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Trixie Mae D.
Mid-Market (51-1000 emp.)
5.0/5
"Centralized Knowledge, but Search and Content Organization Need Improvement"
What do you like about Knowmax?
What I like best about Knowmax is that it centralizes information in one place, making it easier to access guides, FAQs, and standard processes when n
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Ease of Access Makes All the Difference"
What do you like about Knowmax?
Knowmax has been a valuable addition to our customer support ecosystem. The platform makes it easy to create, organize, and access knowledge, so agent
See Related User Reviews
Trixie Mae D.
Mid-Market (51-1000 emp.)
5.0/5
"Centralized Knowledge, but Search and Content Organization Need Improvement"
What do you like about Knowmax?
What I like best about Knowmax is that it centralizes information in one place, making it easier to access guides, FAQs, and standard processes when n
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Ease of Access Makes All the Difference"
What do you like about Knowmax?
Knowmax has been a valuable addition to our customer support ecosystem. The platform makes it easy to create, organize, and access knowledge, so agent
See Related User Reviews
Ashutosh Arun K.
Enterprise (> 1000 emp.)
5.0/5
"Best Userfriendly Product"
What do you like about Knowmax?
My experience with Knowmax has been excellent. The interface is user‑friendly, workflows are logically organized, and the platform makes decision path
pooja r.
Enterprise (> 1000 emp.)
5.0/5
"Interactive Decision Trees Enhance Seller Support"
What do you like about Knowmax?
I really like Knowmax's interactive decision trees. They are like a GPS for our entire seller support system. In the complex environment we work with,
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Ease of Access Makes All the Difference"
What do you like about Knowmax?
Knowmax has been a valuable addition to our customer support ecosystem. The platform makes it easy to create, organize, and access knowledge, so agent
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Centralized Knowledge Base That Makes Finding Reliable Info Fast"
What do you like about Knowmax?
Easy access to knowledge through a centralized knowledge base. The information is quick to find and reliable, with well-organized content that makes k
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Ease of Access Makes All the Difference"
What do you like about Knowmax?
Knowmax has been a valuable addition to our customer support ecosystem. The platform makes it easy to create, organize, and access knowledge, so agent
Ashutosh Arun K.
Enterprise (> 1000 emp.)
5.0/5
"Best Userfriendly Product"
What do you like about Knowmax?
My experience with Knowmax has been excellent. The interface is user‑friendly, workflows are logically organized, and the platform makes decision path
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
3.5/5
"A Decent Tool That Covers the Basics"
What do you dislike about Knowmax?
It’s not the most flexible tool. Customization options are limited, and the admin workflow—especially for content creation and publishing—could defini
Naseema P.
Small-Business (50 or fewer emp.)
4.5/5
"Knowmax really helps make knowledge sharing smooth for our team"
What do you dislike about Knowmax?
Nothing major, but the reports could have a few more options to customize as per our use case. Also, when there's too much data, it slows down a bit h
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Centralized Knowledge Base That Makes Finding Reliable Info Fast"
What do you dislike about Knowmax?
Arabic language quality needs improvement. The admin interface is slightly complex and could be easier to navigate.
Fahad A.
Mid-Market (51-1000 emp.)
5.0/5
"Knowledge Base Tool Review"
What do you dislike about Knowmax?
the only downside is that due to our own security, we cant use AI features
See Related User Reviews
Tejaswi S.
Enterprise (> 1000 emp.)
5.0/5
"Powerful Automation and a Structured Way to Manage Logs"
What do you dislike about Knowmax?
Creating workflows, it is quite a cumbersome task
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Centralized Knowledge Base That Makes Finding Reliable Info Fast"
What do you dislike about Knowmax?
Arabic language quality needs improvement. The admin interface is slightly complex and could be easier to navigate.
See Related User Reviews
Trixie Mae D.
Mid-Market (51-1000 emp.)
5.0/5
"Centralized Knowledge, but Search and Content Organization Need Improvement"
What do you dislike about Knowmax?
While Knowmax is helpful overall, improving content organization, search accuracy, and regular updates would make it more efficient to use.
pooja r.
Enterprise (> 1000 emp.)
5.0/5
"Interactive Decision Trees Enhance Seller Support"
What do you dislike about Knowmax?
I feel the search logic could be improved. It would be helpful to have a feature allowing for voice input, considering we use headsets. Typing can be
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Centralized Knowledge Base That Makes Finding Reliable Info Fast"
What do you dislike about Knowmax?
Arabic language quality needs improvement. The admin interface is slightly complex and could be easier to navigate.
Verified User
Mid-Market (51-1000 emp.)
3.5/5
"A Decent Tool That Covers the Basics"
What do you dislike about Knowmax?
It’s not the most flexible tool. Customization options are limited, and the admin workflow—especially for content creation and publishing—could defini
Automation capabilities and structured way to manage logs Review collected by and hosted on G2.com.
Creating workflows, it is quite a cumbersome task Review collected by and hosted on G2.com.
I have been using this knowledge base tool for quite some time, and the best things about the system is that its friendly use for champions and for admin simple steps to create content not to mention its amazing new features that comes with the upgraded version Review collected by and hosted on G2.com.
the only downside is that due to our own security, we cant use AI features Review collected by and hosted on G2.com.
We've been using Knowmax in our contact center for almost two years. It's a simple, easy-to-use platform that does the job when it comes to managing knowledge. The search works well, and features like broadcasts, notifications, and built-in quizzes are helpful for keeping our team informed and engaged. Review collected by and hosted on G2.com.
It’s not the most flexible tool. Customization options are limited, and the admin workflow—especially for content creation and publishing—could definitely be smoother. The dashboards also leave a bit to be desired when it comes to tracking usage and performance. Review collected by and hosted on G2.com.
The interface is user-friendly, and it fits well across different business units. Helped us drastically reduce average handling time (AHT) and improved first-call resolution (FCR) due to the easy article navigation. Review collected by and hosted on G2.com.
The product has met our expectations in all key areas. Review collected by and hosted on G2.com.
The platform is super easy to use — very clean layout and the AI search works quite well. Our team can quickly find whatever is needed, and the decision trees and visual guides are a big help while talking to customers. Review collected by and hosted on G2.com.
Nothing major, but the reports could have a few more options to customize as per our use case. Also, when there's too much data, it slows down a bit here and there. Review collected by and hosted on G2.com.
It makes very easy to find the right information and share with customers. Decision trees guide agents step-by-step, so there’s less confusion, even with tricky queries. learning tools in Knowmax to train people faster, which has saved us a lot of time. Review collected by and hosted on G2.com.
It takes a little time to get used to at first.But the support team help with it. Review collected by and hosted on G2.com.
I like how simple it is to use and find what I need. The step-by-step guides and visuals make it super easy to understand and follow. Review collected by and hosted on G2.com.
The reporting feature is okay, but I wish it offered more customization options. Review collected by and hosted on G2.com.
Variety of features for our different needs, making the knowledge management super effective& user friendly for consumption like Ticklers, Broadcast, DT, Articles, Quizzes, FAQs , Picture guides etc. Review collected by and hosted on G2.com.
Certain improvisations are very much required. KM Team is already working towards it. Audit logs, User Mgmnt, Restoration to older versions, b& efficient search esp. when it comes to DTs, bigger screen for extension users + broadcast etc. option for Interlinking of 2 DTs, bigger final step, font options, user-wise reporting etc. Article can have sections & minimize, maximize options etc., for a cleaner look. Bulk updation of User records & bulk creation of quizzes. This improvisations will help in better adoption & consumption of the tool. Review collected by and hosted on G2.com.
The interface is possibly the most user-friendly of all online document creation/maintenance systems I've ever used. The editor is excellent in keeping pages consistently designed, even though they are going through a transition where they don't yet have feature parity with their older editor. Review collected by and hosted on G2.com.
A few add-ons are not available for the cloud version yet, so some users might be dissatisfied based on what features they need. While their own documentation on their own software is generally quite good, some of their API documentation could use some attention. Review collected by and hosted on G2.com.
It was a wonderful experience while using and curating content with different types of methods used to share information. Best experience is using the search option to find any content and with relative filters. Review collected by and hosted on G2.com.
Rating option needed to be more automated Review collected by and hosted on G2.com.
