KnowBe4 Security Awareness Training Reviews & Product Details

The Security Awareness Program Tasks feature The value for money is good overall and we feel that we are getting what we pay for. The platform is easy to use, effective, and has already helped improve security awareness among our employees. Review collected by and hosted on G2.com.

The biggest downside is that the basic package could be more comprehensive. The available training content is relatively limited, and after some time it becomes difficult to offer enough variation to users. A larger content library in the standard package would make the platform more effective for long-term security awareness programs. Review collected by and hosted on G2.com.

I think the AI additions have been helpful. The ability to ask AI to recommend training modules has definitely sped up the process of me having to find the material with the message I am trying to communicate. They have also launched a new “gamification” option to have leaderboards around reporting the campaigns, which I think is a great idea. Review collected by and hosted on G2.com.

My only real complaint has been some compatibility issues with KnowBe4 and Microsoft. It’s always temporary, but there are times when Microsoft makes a change and then KnowBe4 has to adjust something to make things work correctly. I wish they were a bit more forward thinking when preparing for Microsoft changes. Review collected by and hosted on G2.com.

I would recommend KnowBe4 because it offers a comprehensive and easy-to-manage security awareness programme. The training materials are high quality, the phishing simulations are realistic and effective and the content is regularly refreshed. It has been a valuable tool for helping our staff stay aware of evolving cyber security risks. Review collected by and hosted on G2.com.

Overall, I am very happy with the platform. One area for enhancement would be the inclusion of more office and work-from-home scenarios, as these would reflect the environments in which many employees now spend most of their time. Review collected by and hosted on G2.com.

Since my initial review, I have been particularly impressed by the addition of the newer compliance training modules and the improved reporting dashboard. The ability to generate deeper analytics on user behavior has made it much easier for our team to identify high-risk departments at a glance. Additionally, the expanded library of short-form, interactive training content has significantly increased engagement rates among our employees, as the content feels more modern and less repetitive than before. These updates have streamlined our administrative workflow and provided clearer data to justify our continued investment in the platform. Review collected by and hosted on G2.com.

While the platform itself is robust, the effectiveness of the training continues to hinge heavily on organizational culture and leadership support. KnowBe4 could improve by providing more prescriptive resources or toolkits specifically designed to help administrators "sell" the importance of these metrics to executive leadership. Creating automated reporting features that translate engagement data into high-level business risk reduction metrics would better equip security teams to secure the necessary buy-in and enforced policies required to make the training truly impactful.

Suggested enhancements to communicate to leadership:

* Executive-ready reporting dashboards that highlight trends in employee vulnerability rather than just raw click counts.

* "Policy Enforcement" templates that help organizations draft internal disciplinary or remedial guidelines for repeat phishing offenders.

* Comparative industry benchmarking data to show stakeholders how their organization’s security posture stacks up against peers, creating a sense of urgency for sustained engagement. Review collected by and hosted on G2.com.

We've been using KnowBe4 for our security awareness training and phishing simulations, and it's made managing our programme much more straightforward. The dashboard gives us a clear view of everything in one place, making it easy to track campaigns, monitor user progress and identify where we need to focus our efforts.

One feature that's saved us a lot of time is the automatic enrolment of new starters into baseline assessments. It removes a manual task from our onboarding process and ensures everyone starts from the same point. Scheduling quarterly training campaigns is simple, and it's just as easy to launch targeted phishing simulations or awareness campaigns in response to emerging threats, which means our training stays relevant throughout the year rather than becoming an annual tick-box exercise.

The integration with our existing systems took a little while to get right, largely because of the work required with our IT provider, but KnowBe4's support team was excellent throughout. They worked directly with our IT team to help resolve issues quickly and made what could have been a frustrating process much smoother.

We've also been able to measure real improvements. Seeing our Phish-prone Percentage (PPP) reduce after each campaign has been a great way to demonstrate that the training is making a tangible difference to our users' behaviour. The Phish Alert Button has also made it much easier for staff to report suspicious emails, helping build a stronger security culture across the organisation.

The customer support has been excellent from day one. We have regular check-in calls with our account representative, who is always knowledgeable, professional and genuinely helpful. Whether we have a technical question, need advice on campaign planning or want to get more from the platform, the support has always been responsive and proactive. Overall, KnowBe4 has become an important part of our security awareness programme, giving us confidence that we're continuously improving rather than simply delivering mandatory training. Review collected by and hosted on G2.com.

There's nothing that I don't like about it Review collected by and hosted on G2.com.

We've been using KnowBe4 for security awareness training and phishing simulations, and it's become one of those tools that just works. Setting up campaigns is straightforward, reporting is clear, and there's a large variety of training content so employees aren't seeing the same material over and over.

What stands out to me is the balance between ease of administration and depth of features. We can quickly track completion rates, identify higher-risk users, and measure the effectiveness of our awareness programme without spending a lot of time managing the platform.

I've also had very good experiences with their support team. On the few occasions we've needed assistance, the engineers were knowledgeable, responsive, and willing to work through technical issues until we reached a solution. Review collected by and hosted on G2.com.

The platform has a lot of features and configuration options, which is great once you're familiar with it, but can feel a bit overwhelming when you're first getting started. Some settings are spread across different areas of the portal, so occasionally it takes a little digging to find exactly what you're looking for. Review collected by and hosted on G2.com.

I like KnowBe4 Security Awareness Training because it is simple to use, and I find the campaign system works really well. Unlike our previous platforms, I can schedule recurring campaigns, spread out emails, and send each person a different email. The integration with Microsoft 365 SCIM is seamless, and it works well for syncing our user base. The initial setup was super easy, and the team was super helpful. I was assigned an onboarding person who walked me through the platform, which made the process smooth and stress-free. Review collected by and hosted on G2.com.

I do not have any complaints about the platform. Pricing is fair, software is fine for what I need it to do, and I dont ever have problems with it. Review collected by and hosted on G2.com.

Iona Senior Services has been using KnowBe4 Security Awareness Training, and it has proven to be an excellent tool for helping our staff become more cybersecurity-aware while also strengthening the organization’s overall security posture. The simulated phishing tests are especially valuable because they offer practical, real-world training that helps employees recognize potential threats and respond appropriately.

KnowBe4 has played an important role in improving our cybersecurity awareness and supporting our efforts to protect the organization from evolving cyber risks. It has been one of the most effective tools we’ve implemented to help prevent cyberattacks in our environment. The ongoing training and phishing simulations have noticeably increased staff vigilance and reinforced a stronger culture of security across the organization.

I would highly recommend KnowBe4 to other organizations that want to strengthen their cybersecurity defenses and better educate employees on current threats. It feels like a worthwhile investment that delivers measurable improvements in security awareness and overall risk reduction. Review collected by and hosted on G2.com.

I’d like to see more content in the Mod Store for building campaigns. Review collected by and hosted on G2.com.

I implemented the Team Dashboard that allows managers to see details on their own direct reports without having to engage us in I.T.. Not only can they see upcoming due dates for training but also all training assigned to a user. By using the Active Directory Integration, it is seamless since the reporting structure is already in our Active Directory for KnowBe4 to use. Review collected by and hosted on G2.com.

I would like to see more granular reporting that we can breakdown to our individual companies and departments for additional awareness. This is minor with the Team Dashboard but is a nice to have. Review collected by and hosted on G2.com.

KnowBe4 is continually updating training modules. They are very informative with interactive quizzes at the end which help solidify what was learned. We also continue to utilize phishing tests which also add new templates often. We are able to select these templates which focus on our specific business. Review collected by and hosted on G2.com.

The old Kevin Mitnik videos, in my opinion, were a much better format than the newer videos. That being said, the new videos are still very informative. The only true thing I would change would be the disallowing of moving the play toggle or changing video speed. We have had some users complete the 30 minute training in under 5 minutes using these methods. Review collected by and hosted on G2.com.